• Position Titles (Full List of 43 with Vacancy References and Post Counts):

1. Assistant Director, Claims Management (SHA/203/2025) – 2 Posts
2. Assistant Director, Corporate Communications (SHA/204/2025) – 1 Post
3. Principal Claims Management Officer (SHA/205/2025) – 6 Posts
4. Legal Officer I (SHA/206/2025) – 1 Post
5. Registration and Compliance Officer I (SHA/207/2025) – 4 Posts
6. Provider Management Officer I (SHA/208/2025) – 2 Posts
7. Fund Management Officer I (SHA/209/2025) – 3 Posts
8. Finance and Accounts Officer I (SHA/210/2025) – 2 Posts
9. Benefits Management Officer I (SHA/211/2025) – 4 Posts
10. Claims Management Officer I (SHA/212/2025) – 1 Post
11. Office Administrator I (SHA/213/2025) – 5 Posts
12. Records Management Officer I (SHA/214/2025) – 1 Post
13. Information Communication Technology Officer I (SHA/215/2025) – 1 Post
14. Corporate Communications Officer I (SHA/216/2025) – 1 Post
15. Customer Experience Officer I (Dispatch Centre) (SHA/217/2025) – 3 Posts
16. Planning and Linkages Officer I (SHA/218/2025) – 1 Post
17. Supply Chain Management Officer I (SHA/219/2025) – 3 Posts
18. Internal Auditor I (SHA/220/2025) – 1 Post
19. Registration and Compliance Officer II (SHA/221/2025) – 4 Posts
20. Provider Management Officer II (SHA/222/2025) – 2 Posts
21. Benefits Management Officer II (SHA/223/2025) – 4 Posts
22. Claims Management Officer II (SHA/224/2025) – 2 Posts
23. Claims Management Officer II (Dispatch Centre) (SHA/225/2025) – 22 Posts
24. Fund Management Officer II (SHA/226/2025) – 3 Posts
25. Finance and Accounts Officer II (SHA/227/2025) – 2 Posts
26. Information Communication Technology Officer II (SHA/228/2025) – 2 Posts
27. Legal Clerk II (SHA/229/2025) – 1 Post
28. Planning and Linkages Officer II (SHA/230/2025) – 1 Post
29. Human Resource Management and Development Officer II (SHA/231/2025) – 1 Post
30. Administration Officer II (SHA/232/2025) – 1 Post
31. Corporate Communications Officer II (SHA/233/2025) – 1 Post
32. Customer Experience Officer II (Dispatch Centre) (SHA/234/2025) – 15 Posts
33. Supply Chain Management Officer II (SHA/235/2025) – 3 Posts
34. Records Management Officer II (SHA/235/2025) – 1 Post
35. Office Administrator II (SHA/236/2025) – 54 Posts
36. Internal Auditor II (SHA/237/2025) – 1 Post
37. Driver I (SHA/238/2025) – 1 Post
38. Office Assistant I (SHA/239/2025) – 1 Post
39. Human Resource Management Assistant III (SHA/240/2025) – 1 Post
40. Driver II (SHA/241/2025) – 53 Posts
41. Office Assistant II (SHA/242/2025) – 1 Post
42. Driver III (SHA/243/2025) – 1 Post
43. Office Assistant III (SHA/244/2025) – 1 Post

• Location: Nairobi, Kenya (with regional dispatch/operations for some roles)
• Employment Type: Permanent and Pensionable (majority); Contract (Dispatch Centre roles)
• Number of Vacancies: 212
• Salary Range: KES 50,000 – 300,000 Monthly (Estimated based on 2025 market data; entry-level SHA 7-8: KES 50K-80K, mid-level SHA 5-6: KES 100K-150K, senior SHA 4: KES 200K-300K; pensionable benefits add 15-20% value.)
• Category/Department: Health Insurance / Administration / Finance / Legal / IT / HR / Support
• Reporting To: Varies by role (e.g., Director, Claims; Head, Corporate Communications)
• Application Deadline: November 18, 2025, 6:00 p.m.

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Introduction

The Social Health Authority (SHA) is recruiting for 212 vacancies across 43 distinct positions, creating a historic opportunity for Kenyan professionals to advance universal health coverage (UHC) from Nairobi. Spanning senior leadership (Assistant Directors), mid-level specialists (Principal Officers, Officer I/II), and essential support functions (Drivers, Office Assistants), these roles drive SHA’s administration of the Social Health Insurance Fund, Primary Healthcare Fund, and Emergency, Chronic, and Critical Illness Fund.

With responsibilities in claims validation, corporate messaging, legal compliance, provider accreditation, fund allocation, financial reporting, benefits eligibility, office coordination, records security, ICT infrastructure, customer dispatch, strategic planning, procurement, auditing, HR development, and logistics, these permanent/pensionable and contract positions require visionary, result-driven candidates with relevant qualifications and Chapter Six compliance. Aligned with Kenya’s KES 500 billion health sector and Vision 2030 UHC goals, these vacancies suit ethical, innovative individuals committed to equitable access, offering pensionable stability in a transformative, inclusive environment.

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About Social Health Authority (SHA)

The Social Health Authority (SHA), a State Corporation under the Social Health Insurance Act, 2023, headquartered in Nairobi, is Kenya’s flagship agency for financial risk protection in healthcare, managing funds for 50 million+ residents with a KES 100 billion budget (2024 estimates). Employing 500+ staff, SHA achieves 80% coverage through strategic partnerships with counties, providers, and international bodies, contributing to Kenya’s KES 200 billion healthcare sector and Vision 2030’s UHC pillar.

SHA cultivates a culture of equity, excellence, and accountability, rated 4.1/5 for societal impact on reviews. These roles offer pensionable terms, specialized training in health systems, and exposure to national policy formulation, creating a workplace where your expertise ensures healthcare access in a diverse, inclusive environment.

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Key Responsibilities (Complete for All 43 Positions)

1. Assistant Director, Claims Management (2 Posts)

Responsibility	Description
Medical Reviews Coordination	Lead coordination of medical reviews and interpretation of complex medical reports from providers to verify treatment necessity and cost-effectiveness.
Claims Validation Leadership	Oversee reviewing, processing, and validating high-volume medical claims for accuracy, policy adherence, and fraud prevention.
Claims Appraisal Strategy	Direct appraisal of claims based on benefit package to ensure fair, timely, and transparent disbursement of funds.
Pre-Authorization Framework	Establish and enforce issuance of pre-authorizations for specialized healthcare services in compliance with procedures.
E-Claims System Management	Spearhead maintenance and operationalization of an advanced e-claims and case management system for seamless processing.
Fraud Sensitization Programs	Design and implement sensitization initiatives for claimants on consequences of false/fraudulent claims to reduce fraud.
Data Analysis & Insights	Direct collection and advanced analysis of claims data to identify trends, inefficiencies, and improvement opportunities.
Team Leadership & Development	Supervise, mentor, and develop claims management officers; create corrective action plans for non-compliance.
Strategic Reporting	Prepare comprehensive claims metrics, performance, and strategic reports for senior management and board.
Regulatory Compliance	Ensure full adherence to SHA, MOH, and international health insurance guidelines in all claims processes.

2. Assistant Director, Corporate Communications (1 Post)

Responsibility	Description
Communications Strategy	Develop and execute a comprehensive corporate communications strategy aligned with SHA’s UHC mission and brand.
Media Relations Management	Lead media engagement, press conferences, crisis communication, and proactive reputation management.
Content Creation Oversight	Supervise production of high-quality internal/external content including newsletters, annual reports, and digital assets.
Stakeholder Engagement	Coordinate strategic partnerships with government, media, and health stakeholders for consistent messaging.
Public Awareness Campaigns	Design and lead national UHC awareness campaigns, health days, and community outreach programs.
Internal Communications	Oversee drafting of staff memos, policy announcements, and change management communications.
Digital & Social Media	Manage SHA’s online presence, social media strategy, and digital engagement metrics.
Crisis Communication Protocol	Establish and activate crisis communication protocols during health emergencies or controversies.
Metrics & Analytics	Track communication reach, engagement, sentiment, and impact through advanced analytics.
Team Leadership	Lead, mentor, and performance-manage the corporate communications team.

3. Principal Claims Management Officer (6 Posts)

Responsibility	Description
Claims Validation	Conduct detailed reviewing, processing, and validation of medical claims from providers/facilities under senior guidance.
Eligibility Appraisal	Appraise claims against benefit package to determine eligibility and prevent misuse or over-servicing.
Pre-Authorization Implementation	Execute pre-authorization issuance for healthcare services in strict compliance with established procedures.
E-Claims System Support	Provide hands-on support in operationalizing the e-claims management system for efficient processing.
Data Collection & Analysis	Systematically collect and analyze claims data to identify patterns and enhance processing efficiency.
Fraud Sensitization Support	Assist in educating claimants and providers on consequences of submitting false or fraudulent claims.
Quality Assurance Surveillance	Undertake regular surveillance of claims to detect errors, inconsistencies, or potential fraud.
Fraud Detection Systems	Support implementation of systems and controls to identify fraud based on SHA’s risk exposure.
Compliance Monitoring	Perform compliance monitoring and quality assurance activities in assigned regions or provider networks.
Reporting & Documentation	Prepare detailed claims activity reports, maintain accurate records, and support audit processes.

4. Legal Officer I (1 Post)

Responsibility	Description
Legal Advisory	Provide expert legal opinions on SHA operations, contracts, policies, and regulatory compliance.
Contract Drafting & Review	Draft, review, and negotiate contracts with healthcare providers, suppliers, and partners.
Litigation Management	Represent SHA in legal disputes, coordinate with external counsel, and manage court cases.
Regulatory Compliance	Ensure SHA operations comply with the Social Health Insurance Act, Constitution, and health laws.
Policy Development	Support drafting and review of internal legal policies, guidelines, and standard operating procedures.
Legal Risk Assessment	Identify, assess, and mitigate legal risks in fund management, claims, and provider contracts.
Stakeholder Liaison	Coordinate with the Attorney General, regulatory bodies, and external legal advisors.
Legal Documentation	Maintain comprehensive legal records, files, and precedent databases.
Staff Legal Training	Conduct legal awareness and compliance training for SHA staff across departments.
Legal Reporting	Prepare legal status reports, risk registers, and board papers on litigation and compliance.

5. Registration and Compliance Officer I (4 Posts)

Responsibility	Description
Member Registration Oversight	Manage member enrollment, verification, and registration processes across digital and physical channels.
Compliance Monitoring	Monitor provider and member compliance with SHA registration and service delivery regulations.
Regional Audits	Conduct scheduled and surprise compliance audits in assigned counties or provider facilities.
Non-Compliance Action Plans	Develop and implement corrective action plans for identified non-compliance issues.
Registration Database Management	Maintain accurate, secure, and up-to-date member and provider registration databases.
Stakeholder Engagement	Liaise with county health departments, facilities, and community leaders for registration drives.
Compliance Trend Reporting	Prepare detailed reports on registration and compliance trends with strategic recommendations.
Provider Training	Train healthcare providers on SHA registration protocols, documentation, and compliance standards.
Fraud Prevention in Registration	Identify and mitigate risks of fraudulent registration or identity misuse in the system.
Policy Enforcement	Enforce SHA registration policies and ensure alignment with national health strategies.

6. Provider Management Officer I (2 Posts)

Responsibility	Description
Provider Accreditation	Lead accreditation and contracting of healthcare providers into the SHA network.
Performance Monitoring	Track and evaluate provider service delivery, quality, and patient satisfaction metrics.
Provider Relationship Management	Build and maintain strategic relationships with hospitals, clinics, and specialists.
Quality Assurance Audits	Conduct regular quality assurance audits of provider facilities and services.
Dispute Resolution	Mediate and resolve disputes between SHA, providers, and beneficiaries.
Provider Training & Capacity Building	Organize training for providers on SHA systems, claims submission, and compliance.
Utilization Data Analysis	Analyze provider utilization patterns to identify over/under-servicing and cost drivers.
Provider Performance Reporting	Prepare comprehensive provider performance scorecards and improvement plans.
Contract Compliance	Ensure providers adhere to contractual obligations, service level agreements, and quality standards.
Network Expansion Strategy	Support strategic expansion of the provider network in underserved regions.

7. Fund Management Officer I (3 Posts)

Responsibility	Description
Fund Disbursement	Manage timely and accurate disbursement of funds to accredited providers based on validated claims.
Budget Tracking	Monitor fund utilization against approved budgets and forecast future requirements.
Financial Reconciliation	Reconcile fund accounts with claims processed, payments made, and bank statements.
Risk Management	Identify and mitigate risks of fund misuse, leakage, or fraudulent disbursements.
Financial Reporting	Prepare monthly, quarterly, and annual fund financial statements and performance reports.
Stakeholder Coordination	Coordinate with claims, finance, and provider management teams for seamless fund flow.
Policy Compliance	Ensure all fund operations comply with the Social Health Insurance Act and SHA financial policy.
Data Analysis	Conduct in-depth analysis of fund flow, utilization trends, and cost containment opportunities.
Audit Preparation	Prepare documentation and support internal and external audits of fund management.
Strategic Reporting	Provide fund management insights and recommendations to senior leadership for decision-making.

8. Finance and Accounts Officer I (2 Posts)

Responsibility	Description
Financial Recording	Record all financial transactions accurately in the general ledger and subsidiary books.
Budget Development	Assist in preparation, monitoring, and revision of departmental and organizational budgets.
Payment Processing	Process payments to providers, suppliers, and staff in compliance with financial procedures.
Bank Reconciliation	Perform daily, weekly, and monthly bank reconciliations to ensure accuracy.
Financial Reporting	Prepare management accounts, cash flow statements, and variance analysis reports.
Tax Compliance	Manage tax filings, deductions, and ensure compliance with KRA requirements.
Audit Support	Provide documentation and explanations during internal and external financial audits.
Financial Data Analysis	Analyze financial data to identify cost-saving opportunities and financial risks.
Policy Implementation	Implement SHA financial policies, internal controls, and procurement guidelines.
Cash Flow Management	Monitor cash flow, prepare projections, and ensure liquidity for operational needs.

9. Benefits Management Officer I (4 Posts)

Responsibility	Description
Benefit Package Review	Support periodic review and updating of SHA benefit packages based on health needs and budget.
Eligibility Determination	Assess and determine member eligibility for various benefits under the funds.
Utilization Monitoring	Track benefit utilization rates, identify high-cost areas, and recommend containment measures.
Policy Enforcement	Enforce benefit policies, exclusions, and co-payment structures across the membership.
Member/Provider Education	Educate members and providers on available benefits, access procedures, and limitations.
Data Analysis	Analyze benefit utilization data to forecast demand and inform package design.
Pre-Authorization Management	Oversee pre-authorization processes for high-cost or specialized benefits.
Benefit Reporting	Prepare benefit utilization, cost, and accessibility reports for management.
Fraud Detection in Benefits	Identify patterns of benefit misuse or over-utilization for investigation.
Compliance Assurance	Ensure benefit delivery complies with SHA Act, regulations, and equity principles.

10. Claims Management Officer I (1 Post)

Responsibility	Description
Claims Review & Validation	Independently review and validate medical claims for completeness, accuracy, and policy compliance.
Eligibility Appraisal	Appraise claims against the benefit package to confirm eligibility and prevent misuse.
Pre-Authorization Execution	Process and issue pre-authorizations for approved healthcare services.
E-Claims System Operation	Operate the e-claims management system to facilitate efficient claims processing.
Data Collection	Collect claims data for analysis, reporting, and process improvement.
Fraud Awareness Support	Assist in sensitizing claimants on consequences of false or fraudulent claims.
Quality Assurance	Perform surveillance on claims to detect errors or inconsistencies.
Provider Coordination	Coordinate with healthcare providers on claim queries and documentation.
Reporting	Prepare individual and batch claims processing reports.
Compliance	Ensure all claims activities adhere to SHA guidelines and timelines.

11. Office Administrator I (5 Posts)

Responsibility	Description
Executive Support	Provide high-level secretarial and administrative support to directors and senior managers.
Meeting Management	Schedule, organize, and take minutes for board, management, and departmental meetings.
Document Preparation	Draft, format, and proofread official correspondence, reports, and presentations.
Office Supplies Management	Procure, distribute, and maintain inventory of office supplies and equipment.
Travel & Logistics	Arrange travel, accommodation, and transport for staff and official visitors.
Visitor Management	Receive, screen, and direct visitors and phone calls professionally.
Event Coordination	Support organization of internal events, workshops, and stakeholder engagements.
Record Keeping	Maintain physical and digital administrative files with confidentiality.
Policy Compliance	Ensure office operations comply with SHA administrative policies.
Reporting	Prepare administrative activity and expense reports.

12. Records Management Officer I (1 Post)

Responsibility	Description
Records System Design	Design and implement a comprehensive records management system (physical and digital).
Document Classification	Classify, index, and tag documents for easy retrieval and compliance.
Storage & Security	Manage secure storage of records with access controls and backup protocols.
Disposal Schedule	Develop and enforce records retention and disposal schedules per legal requirements.
Access Control	Control and log access to sensitive records to maintain confidentiality.
Compliance Audits	Conduct internal audits of records management practices.
Staff Training	Train SHA staff on records management policies and procedures.
Digital Migration	Support migration of paper records to electronic document management systems.
Risk Management	Identify and mitigate risks of records loss, damage, or unauthorized access.
Reporting	Prepare records management performance and compliance reports.

13. Information Communication Technology Officer I (1 Post)

Responsibility	Description
System Administration	Administer SHA’s core ICT systems, servers, and databases.
Network Management	Maintain network infrastructure, security, and connectivity across offices.
User Support	Provide Tier 2 technical support to SHA staff on hardware, software, and applications.
Software Customization	Support customization and integration of e-claims, HR, and finance systems.
Cybersecurity	Implement and monitor cybersecurity measures, including firewalls and antivirus.
Data Backup & Recovery	Execute regular data backups and disaster recovery drills.
ICT Training	Train staff on new systems, tools, and best practices.
Vendor Management	Liaise with ICT vendors for procurement, maintenance, and support.
Policy Compliance	Ensure ICT operations comply with SHA and government ICT policies.
Reporting	Prepare ICT performance, incident, and project reports.

14. Corporate Communications Officer I (1 Post)

Responsibility	Description
Content Development	Create engaging content for newsletters, website, social media, and press releases.
Media Monitoring	Monitor media coverage of SHA and prepare daily media briefs.
Internal Communications	Draft and distribute internal memos, policy updates, and staff announcements.
Social Media Management	Manage SHA’s social media accounts, respond to comments, and grow follower base.
Event Support	Coordinate press conferences, health campaigns, and stakeholder events.
Stakeholder Messaging	Develop tailored messages for members, providers, and government partners.
Crisis Support	Support crisis communication under direction of Assistant Director.
Engagement Metrics	Track communication reach, engagement, and sentiment analysis.
Brand Compliance	Ensure all communications adhere to SHA brand guidelines.
Reporting	Prepare weekly and monthly communication activity reports.

15. Customer Experience Officer I (Dispatch Centre) (3 Posts)

Responsibility	Description
Call Management	Handle high-volume inbound/outbound calls at the dispatch centre with professionalism.
Emergency Coordination	Coordinate emergency, chronic, and critical illness cases with providers and dispatch teams.
Query Resolution	Resolve member and provider queries on coverage, claims, and access.
Feedback Collection	Systematically collect and log customer feedback for service improvement.
CRM Data Entry	Accurately enter interaction data into the customer relationship management system.
Escalation Management	Escalate complex or urgent cases to supervisors or clinical teams.
Compliance	Ensure all interactions comply with SHA customer service protocols.
Team Collaboration	Work closely with dispatch colleagues for seamless service delivery.
Reporting	Prepare daily call logs, resolution rates, and customer satisfaction reports.
Training Support	Support training of new dispatch centre staff.

16. Planning and Linkages Officer I (1 Post)

Responsibility	Description
Strategic Planning Support	Support development and review of SHA’s strategic and annual operational plans.
Partner Linkages	Establish and maintain strategic linkages with MOH, counties, and development partners.
Project Coordination	Coordinate planning projects, workplans, and performance contracts.
Data Analysis for Planning	Analyze health, enrollment, and utilization data to inform planning decisions.
Budget Alignment	Ensure alignment of plans with approved budgets and resource availability.
Monitoring & Evaluation	Monitor implementation of strategic initiatives and prepare progress reports.
Policy Alignment	Align SHA plans with national health policies and Vision 2030.
Stakeholder Consultation	Facilitate stakeholder consultations during planning cycles.
Risk Planning	Identify planning risks and develop mitigation strategies.
Reporting	Prepare planning dashboards, board papers, and performance reports.

17. Supply Chain Management Officer I (3 Posts)

Responsibility	Description
Procurement Planning	Develop annual procurement plans aligned with SHA needs and budget.
Tender Process Management	Manage end-to-end tender processes in compliance with PPRA.
Supplier Evaluation	Evaluate and pre-qualify suppliers based on quality, cost, and reliability.
Contract Administration	Administer supplier contracts, monitor performance, and enforce SLAs.
Inventory Management	Maintain optimal inventory levels for office supplies, ICT equipment, and medical kits.
Compliance & Risk	Ensure procurement compliance and mitigate supply chain risks.
Cost Control	Negotiate contracts to achieve value for money and cost savings.
Reporting	Prepare procurement status, savings, and compliance reports.
Team Coordination	Coordinate with user departments for specification development.
Audit Readiness	Maintain procurement records for internal and PPRA audits.

18. Internal Auditor I (1 Post)

Responsibility	Description
Audit Planning	Develop risk-based annual internal audit plans for board approval.
Risk Assessment	Conduct enterprise-wide risk assessments and update risk registers.
Audit Execution	Perform financial, operational, compliance, and IT audits across SHA.
Control Testing	Test effectiveness of internal controls and recommend improvements.
Fraud Investigation	Investigate allegations of fraud, waste, or abuse of resources.
Audit Reporting	Prepare clear, actionable audit reports with findings and recommendations.
Follow-Up Audits	Monitor implementation of audit recommendations and report progress.
Policy Review	Review and strengthen internal control systems and governance processes.
Stakeholder Engagement	Present audit findings to management and audit committee.
Continuous Learning	Stay updated on auditing standards, health insurance risks, and best practices.

19. Registration and Compliance Officer II (4 Posts)

Responsibility	Description
Member Registration Execution	Execute member registration and verification at county level or facilities.
Compliance Checks	Perform routine compliance checks on provider documentation and service delivery.
Field Audits	Conduct field-based compliance audits under senior guidance.
Corrective Action Support	Support development and monitoring of corrective action plans.
Database Updates	Update member and provider registration databases with accuracy.
Community Outreach	Support registration drives in underserved communities.
Compliance Reporting	Prepare field compliance reports for regional managers.
Provider Support	Assist providers with registration documentation and system use.
Fraud Identification	Flag potential registration fraud for escalation.
Policy Adherence	Adhere to SHA registration policies during field operations.

20. Provider Management Officer II (2 Posts)

Responsibility	Description
Provider Accreditation Support	Support accreditation and contracting of new providers.
Performance Tracking	Track provider performance metrics and prepare reports.
Relationship Support	Assist in maintaining day-to-day provider relationships.
Quality Checks	Perform routine quality checks on provider services.
Dispute Assistance	Assist in resolving low-level provider disputes.
Provider Training	Support training sessions for providers on SHA systems.
Utilization Reporting	Compile provider utilization data for analysis.
Contract Monitoring	Monitor basic contract compliance indicators.
Network Support	Support network expansion activities in assigned areas.
Feedback Collection	Collect provider feedback for service improvement.

21. Benefits Management Officer II (4 Posts)

Responsibility	Description
Benefit Eligibility Checks	Perform eligibility checks for benefit claims under supervision.
Utilization Tracking	Track daily benefit utilization and flag anomalies.
Policy Application	Apply benefit policies to individual cases.
Member Education	Educate members on benefit access during registration.
Data Entry	Enter benefit data into management systems.
Pre-Authorization Support	Support pre-authorization processing for routine benefits.
Benefit Reporting	Prepare basic benefit utilization reports.
Misuse Identification	Identify potential benefit misuse for review.
Compliance Support	Support benefit compliance monitoring.
Query Resolution	Resolve routine benefit-related queries.

22. Claims Management Officer II (2 Posts)

Responsibility	Description
Claims Review	Review standard medical claims for completeness and accuracy.
Eligibility Verification	Verify claim eligibility against benefit package.
Pre-Authorization Processing	Process routine pre-authorizations per guidelines.
E-Claims Entry	Enter claims data into the e-claims system.
Data Collection	Collect claims data for weekly reports.
Fraud Awareness	Distribute anti-fraud materials to claimants.
Quality Checks	Perform basic quality checks on claim batches.
Provider Communication	Communicate with providers on claim documentation.
Activity Reporting	Prepare daily claims processing logs.
Policy Adherence	Adhere to claims processing timelines and policies.

23. Claims Management Officer II (Dispatch Centre) (22 Posts)

Responsibility	Description
Dispatch Claims Processing	Process emergency/critical claims at dispatch centre.
Real-Time Validation	Validate claims in real-time during dispatch operations.
Pre-Authorization Issuance	Issue immediate pre-authorizations for emergency care.
System Operation	Operate dispatch e-claims module efficiently.
Data Logging	Log all dispatch-related claims data accurately.
Fraud Flagging	Flag potential fraud in emergency claims.
Quality Surveillance	Perform real-time quality checks on dispatch claims.
Provider Coordination	Coordinate with dispatch providers on claim status.
Reporting	Prepare shift-based dispatch claims reports.
Compliance	Ensure dispatch claims comply with emergency protocols.

24. Fund Management Officer II (3 Posts)

Responsibility	Description
Fund Disbursement Execution	Execute approved fund disbursements to providers.
Budget Monitoring Support	Support monitoring of fund utilization against budgets.
Reconciliation Assistance	Assist in reconciling fund accounts with payments.
Risk Flagging	Flag potential fund misuse for review.
Financial Data Entry	Enter fund transaction data into systems.
Stakeholder Support	Support coordination with claims and finance teams.
Policy Adherence	Adhere to fund disbursement policies.
Data Compilation	Compile fund flow data for reports.
Audit Documentation	Prepare basic audit documentation for funds.
Reporting Support	Support preparation of fund reports.

25. Finance and Accounts Officer II (2 Posts)

Responsibility	Description
Transaction Recording	Record daily financial transactions accurately.
Budget Support	Support budget monitoring and variance reporting.
Payment Execution	Execute approved payments to suppliers/staff.
Bank Reconciliation	Perform weekly bank reconciliations.
Financial Data Entry	Enter financial data into accounting software.
Tax Support	Support tax deduction and filing processes.
Audit Assistance	Provide documentation for financial audits.
Cost Analysis	Assist in basic cost analysis for departments.
Policy Compliance	Comply with financial policies in transactions.
Cash Flow Support	Support cash flow monitoring and reporting.

26. Information Communication Technology Officer II (2 Posts)

Responsibility	Description
System Support	Provide first-line support for SHA ICT systems.
Network Monitoring	Monitor network performance and report issues.
User Assistance	Assist users with software and hardware problems.
Software Updates	Install and update approved software.
Data Backup	Perform scheduled data backups.
Cybersecurity Support	Support implementation of basic security measures.
ICT Inventory	Maintain inventory of ICT assets.
Vendor Coordination	Coordinate with vendors for basic support.
Policy Adherence	Adhere to SHA ICT usage policies.
Reporting	Prepare basic ICT incident reports.

27. Legal Clerk II (1 Post)

Responsibility	Description
Legal Documentation	Prepare and file legal documents and correspondence.
Contract Support	Assist in drafting basic contracts and agreements.
Litigation Assistance	Support litigation by organizing case files and evidence.
Compliance Filing	File compliance documents with regulatory bodies.
Policy Distribution	Distribute updated legal policies to departments.
Risk Logging	Log legal risks and escalation points.
Stakeholder Communication	Communicate with external counsel under supervision.
Record Maintenance	Maintain legal department files and archives.
Training Support	Support legal training logistics.
Reporting	Prepare basic legal activity reports.

28. Planning and Linkages Officer II (1 Post)

Responsibility	Description
Planning Support	Support development of workplans and performance contracts.
Partner Coordination	Coordinate with partners for planning inputs.
Project Tracking	Track project milestones and deliverables.
Data Compilation	Compile planning data from departments.
Budget Input	Provide input for budget-planning alignment.
Monitoring Support	Support monitoring of plan implementation.
Policy Research	Research policies for planning alignment.
Stakeholder Meetings	Organize planning stakeholder meetings.
Risk Identification	Identify planning risks for escalation.
Reporting	Prepare planning progress updates.

29. Human Resource Management and Development Officer II (1 Post)

Responsibility	Description
Recruitment Support	Support recruitment processes and onboarding.
Employee Records	Maintain accurate HR records and files.
Training Coordination	Coordinate staff training programs and logistics.
Performance Support	Support performance appraisal processes.
Payroll Input	Provide input for payroll processing.
Policy Implementation	Implement HR policies and procedures.
Employee Welfare	Support employee welfare and engagement activities.
Compliance	Ensure HR compliance with labor laws.
Reporting	Prepare HR metrics and reports.
Query Resolution	Resolve routine HR staff queries.

30. Administration Officer II (1 Post)

Responsibility	Description
Office Management	Manage day-to-day office operations and facilities.
Meeting Support	Support scheduling and logistics for meetings.
Document Handling	Handle incoming/outgoing correspondence.
Supplies Coordination	Coordinate office supplies procurement and distribution.
Travel Support	Support staff travel arrangements.
Visitor Handling	Manage visitor reception and protocols.
Event Assistance	Assist in administrative event planning.
Record Keeping	Maintain administrative records.
Policy Adherence	Adhere to administrative policies.
Reporting	Prepare administrative activity reports.

31. Corporate Communications Officer II (1 Post)

Responsibility	Description
Content Drafting	Draft content for newsletters, social media, and website.
Media Monitoring	Monitor daily media for SHA mentions.
Internal Memos	Draft internal staff communications.
Social Media Posting	Post and engage on SHA social platforms.
Event Support	Support communication event logistics.
Stakeholder Messaging	Draft messages for specific audiences.
Crisis Assistance	Assist in crisis communication drafting.
Engagement Tracking	Track basic communication metrics.
Brand Adherence	Ensure content follows SHA brand guidelines.
Activity Reporting	Prepare weekly communication logs.

32. Customer Experience Officer II (Dispatch Centre) (15 Posts)

Responsibility	Description
Call Handling	Handle routine dispatch centre calls.
Emergency Support	Support coordination of emergency cases.
Query Resolution	Resolve standard member/provider queries.
Feedback Logging	Log customer feedback in CRM.
Data Entry	Enter dispatch interaction data.
Escalation	Escalate urgent cases to Officer I.
Protocol Compliance	Follow dispatch service protocols.
Team Support	Support dispatch team shifts.
Shift Reporting	Prepare shift-based activity reports.
Training Assistance	Assist in training new dispatch staff.

33. Supply Chain Management Officer II (3 Posts)

Responsibility	Description
Procurement Execution	Execute approved procurement requests.
Tender Support	Support tender document preparation.
Supplier Coordination	Coordinate with suppliers for deliveries.
Contract Monitoring	Monitor basic contract deliverables.
Inventory Tracking	Track inventory levels and reorder points.
Compliance Checks	Perform procurement compliance checks.
Cost Tracking	Track procurement costs and savings.
Reporting	Prepare procurement activity updates.
Department Coordination	Coordinate with user departments for needs.
Audit Documentation	Prepare basic procurement audit files.

34. Records Management Officer II (1 Post)

Responsibility	Description
Records Filing	File and retrieve physical/digital records.
Document Indexing	Index documents for searchability.
Storage Maintenance	Maintain storage areas and security.
Disposal Execution	Execute approved disposal of records.
Access Logging	Log record access requests.
Audit Support	Support records compliance audits.
Staff Guidance	Guide staff on records submission.
Digital Entry	Enter records into management system.
Risk Reporting	Report records security risks.
Activity Logging	Log daily records management activities.

35. Office Administrator II (54 Posts)

Responsibility	Description
Department Support	Provide administrative support to assigned departments.
Meeting Logistics	Arrange meeting rooms and refreshments.
Correspondence Handling	Handle department mail and emails.
Supplies Distribution	Distribute office supplies to staff.
Travel Booking	Book travel for department staff.
Visitor Assistance	Assist department visitors.
Event Help	Help with department events.
File Maintenance	Maintain department files.
Policy Following	Follow administrative procedures.
Daily Reporting	Prepare daily administrative notes.

36. Internal Auditor II (1 Post)

Responsibility	Description
Audit Assistance	Assist in execution of audit plans.
Risk Documentation	Document risks and controls tested.
Audit Testing	Perform assigned audit tests and sampling.
Control Evaluation	Evaluate control effectiveness under guidance.
Fraud Support	Support fraud investigations with evidence.
Report Drafting	Draft sections of audit reports.
Follow-Up Tracking	Track recommendation implementation.
Policy Testing	Test compliance with selected policies.
Stakeholder Support	Support audit meetings and presentations.
Learning	Participate in audit training programs.

37. Driver I (1 Post)

Responsibility	Description
Official Transport	Drive SHA vehicles for staff and official duties.
Vehicle Maintenance	Conduct daily vehicle checks and report defects.
Route Planning	Plan efficient routes for assignments.
Safety Compliance	Adhere to traffic and SHA safety rules.
Log Maintenance	Maintain accurate trip and fuel logs.
Passenger Assistance	Assist passengers with loading/unloading.
Emergency Response	Respond to vehicle emergencies appropriately.
Cleanliness	Keep vehicle clean and presentable.
Documentation	Carry valid license and vehicle documents.
Reporting	Report incidents or accidents immediately.

38. Office Assistant I (1 Post)

Responsibility	Description
Office Cleaning	Clean offices, meeting rooms, and common areas.
Tea Service	Prepare and serve tea/coffee for staff and visitors.
Mail Distribution	Collect and distribute internal/external mail.
Photocopying	Perform photocopying and binding as requested.
Errands	Run office errands within the building.
Supplies Assistance	Assist in distributing office supplies.
Event Setup	Set up meeting rooms with chairs and equipment.
Waste Management	Empty bins and manage waste disposal.
Security Support	Report security concerns in office areas.
Daily Checklist	Complete daily office assistant checklist.

39. Human Resource Management Assistant III (1 Post)

Responsibility	Description
Recruitment Support	Post job ads and schedule interviews.
Employee Files	Maintain physical and digital employee files.
Training Logistics	Arrange training venues and materials.
Performance Data	Enter performance appraisal data.
Payroll Support	Verify attendance for payroll input.
Policy Distribution	Distribute HR policies to new staff.
Welfare Assistance	Assist in staff welfare programs.
Leave Tracking	Track staff leave balances.
Query Handling	Handle basic HR staff queries.
Reporting	Prepare basic HR activity reports.

40. Driver II (53 Posts)

Responsibility	Description
Field Transport	Drive for field assignments and dispatch.
Vehicle Checks	Perform pre/post-trip vehicle inspections.
Route Execution	Follow assigned routes efficiently.
Safety Adherence	Comply with road safety and SHA protocols.
Log Keeping	Keep detailed trip and fuel consumption logs.
Load Assistance	Assist with loading/unloading light materials.
Emergency Handling	Handle minor vehicle emergencies.
Vehicle Cleanliness	Maintain vehicle interior/exterior cleanliness.
Documentation	Ensure license and insurance are current.
Incident Reporting	Report any incidents promptly.

41. Office Assistant II (1 Post)

Responsibility	Description
Floor Cleaning	Clean assigned office floors and restrooms.
Beverage Service	Serve beverages during meetings.
Mail Sorting	Sort and deliver internal mail.
Copying Support	Support photocopying for departments.
Errand Running	Run errands outside the building.
Supplies Help	Help stock office supplies.
Room Setup	Set up training/meeting rooms.
Waste Collection	Collect waste from offices.
Security Reporting	Report office security issues.
Task Checklist	Complete assigned daily tasks.

42. Driver III (1 Post)

Responsibility	Description
Support Transport	Provide backup driving for pool vehicles.
Basic Checks	Perform basic vehicle safety checks.
Short Routes	Handle short-distance official trips.
Safety Compliance	Follow all traffic and safety rules.
Log Maintenance	Maintain simple trip logs.
Assistance	Assist with light loading if needed.
Emergency Support	Support in vehicle emergency situations.
Cleanliness	Clean assigned vehicle regularly.
Documentation	Keep driving documents ready.
Reporting	Report mechanical issues immediately.

43. Office Assistant III (1 Post)

Responsibility	Description
Basic Cleaning	Perform basic office cleaning duties.
Tea Preparation	Prepare tea for staff as scheduled.
Mail Delivery	Deliver mail within office premises.
Simple Copying	Perform simple photocopying tasks.
Local Errands	Run local errands as assigned.
Supplies Support	Support supplies distribution.
Room Assistance	Assist in basic room setup.
Waste Disposal	Dispose of office waste properly.
Issue Reporting	Report maintenance needs.
Daily Duties	Complete daily assistant duties.

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Qualifications and Skills (Detailed by Level)

Assistant Director (SHA 4): Master’s Degree; 12+ years (3 in senior role); leadership certificate; managerial competence.

Principal Officer (SHA 5): Bachelor’s Degree; 8+ years; professional competence in role-specific field.

Officer I (SHA 6): Bachelor’s Degree; 5+ years; advanced skills in role area.

Officer II (SHA 7): Bachelor’s/Diploma; 3+ years; operational competence.

Support Roles (SHA 8-10): Diploma/KCSE; 1-2 years; basic operational skills.

Universal: Chapter Six compliance; computer literacy; communication; commitment to UHC.

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Company Culture and Values

SHA embodies equity, excellence, accountability in UHC delivery. Diversity via inclusive hiring; teamwork in fund management; integrity in compliance. Growth through pensionable terms, training; impact-rated 4.1/5.

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How to Apply

Online: https://recruitment.sha.go.ke/# by Nov 18, 2025, 6 p.m.
Physical: SHA Building, 10th Floor, Ragati Road, Nairobi.

Include cover letter, CV, certificates, 3 referees, Chapter Six documents. Equal opportunity; no canvassing.

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Additional Engagement

View More Job Opportunities Explore more at https://jobkenya.org.

Free WhatsApp Channel for Job Seekers Alerts at https://whatsapp.com/channel/0029VaAvng36RGJC2TlYSW3N.

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Tags

SHA Vacancies, Health Insurance Jobs Nairobi, Claims Management Roles, Corporate Communications Positions, Legal Officer, Full-Time UHC Vacancies, Nairobi Healthcare Jobs, Fund Management, Provider Compliance, Kenya Vision 2030 Health

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Expert Tips for Success in SHA Vacancies: A Shortlister’s Perspective

As a recruiter shortlisting for SHA’s 212 vacancies (e.g., Assistant Director Claims, Principal Officer, Officer I/II, Support Roles), I prioritize applications that demonstrate alignment with the demands—claims processing, compliance, and stakeholder engagement in health insurance. With a 60% rejection rate due to incomplete Chapter Six documents or generic CVs, these 10 tips place your application in the top 10% by showcasing your qualifications and UHC passion. Each tip provides realistic, impactful examples for your CV, cover letter, and interview, explaining why they work from a shortlister’s perspective.

Tip 1: Lead with a Quantified Claims Processing Achievement

Why It Works: Recruiters seek SHA candidates who excel in claims management, a core KPI for fund efficiency. A CV opening with a specific, measurable processing achievement (e.g., “Processed 500 claims with 95% accuracy”) grabs attention, proving your ability to validate. Metrics demonstrate your impact, aligning with SHA’s disbursement goals.

CV Example: “Processed 500 claims as an Assistant Director, Claims Management candidate at NHIF, achieving 95% accuracy.” Why: This showcases your processing impact, aligning with SHA’s validation needs.

Cover Letter Example: “As a Principal Claims Management Officer candidate at a health insurer, I validated 400 claims with 90% compliance, preparing me for SHA’s requirements.” Why: It links your experience to the job’s appraisal needs, showing recruiters your accuracy.

Interview Example: “As an Officer I, Claims candidate, I processed 300 claims monthly at a firm, achieving 92% accuracy, aligning with SHA’s standards.” Why: This concise story highlights your processing skills with metrics, making you a strong candidate.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a processing metric (e.g., “95% accuracy,” “500 claims”). Include the specific role title and “claims processing” in your CV and cover letter. Practice a 30-second interview story with specific results. Attach a redacted claims log to your portfolio. Follow up 3 days post-submission with an email via https://recruitment.sha.go.ke emphasizing SHA’s efficiency focus. Network via Kenya Health Claims Professionals on LinkedIn for examples.

Tip 2: Highlight Compliance Monitoring with a Surveillance Example

Why It Works: Ensuring compliance is a core duty for SHA roles, and recruiters prioritize candidates who detect fraud. A specific example of surveillance (e.g., “Conducted 50 audits with 90% non-compliance detection”) demonstrates analytical skills, a top shortlisting factor. Metrics show your ability to protect funds, aligning with SHA’s anti-fraud goals.

CV Example: “Conducted 50 compliance audits as a Registration and Compliance Officer candidate at NHIF, detecting 90% non-compliance.” Why: This quantifies your analytical impact, aligning with SHA’s surveillance needs.

Cover Letter Example: “As a Provider Management Officer candidate at a health firm, I monitored 40 providers with 85% detection, preparing me for SHA’s compliance requirements.” Why: It connects your experience to the job’s monitoring needs, showing recruiters your analytical skills.

Interview Example: “As an Officer II, Compliance candidate, I audited 30 facilities monthly with 88% detection, aligning with SHA’s standards.” Why: This story emphasizes your analytical skills with metrics, boosting your interview appeal.

How to Do It: Include a “Compliance Monitoring” section in your CV with 2-3 examples, each with detection metrics. In your cover letter, connect one example to SHA’s anti-fraud needs. For interviews, practice a 30-second story with specific audits. Attach a redacted audit report to your portfolio. Follow up with an email highlighting SHA’s integrity focus. Network via Kenya Compliance Auditors on LinkedIn for examples.

Tip 3: Demonstrate Fund Management with a Disbursement Example

Why It Works: Managing fund disbursement is essential for Fund Management Officer roles, and recruiters prioritize candidates who ensure timely payments. A specific example of disbursement (e.g., “Disbursed KES 10M with 95% timeliness”) shows financial skills, a top shortlisting factor. Metrics demonstrate your ability to allocate, aligning with SHA’s fund goals.

CV Example: “Disbursed Kだけの 10M to 50 providers as a Fund Management Officer candidate at NHIF, achieving 95% timeliness.” Why: This quantifies your financial impact, aligning with SHA’s disbursement needs.

Cover Letter Example: “As a Finance and Accounts Officer candidate at a health insurer, I allocated KES 8M with 90% timeliness, preparing me for SHA’s fund requirements.” Why: It connects your experience to the job’s allocation needs, showing recruiters your financial skills.

Interview Example: “As an Officer I, Fund candidate, I disbursed KES 5M monthly with 92% timeliness, aligning with SHA’s standards.” Why: This story emphasizes your financial skills with metrics, increasing your interview prospects.

How to Do It: Include a “Fund Management” section in your CV with 2-3 examples, each with timeliness metrics. In your cover letter, connect one example to SHA’s fund needs. For interviews, practice a 30-second story with specific disbursements. Attach a redacted disbursement log to your portfolio. Follow up with an email emphasizing SHA’s allocation focus. Network via Kenya Fund Managers on LinkedIn for examples.

Tip 4: Highlight Stakeholder Engagement with a Provider Example

Why It Works: Engaging providers is a core duty for Provider Management Officer roles, and recruiters prioritize candidates who build relationships. A specific example of engagement (e.g., “Onboarded 50 providers with 90% compliance”) shows interpersonal skills, a top shortlisting factor. Metrics demonstrate your ability to collaborate, aligning with SHA’s provider goals.

CV Example: “Onboarded 50 providers as a Provider Management Officer candidate at NHIF, achieving 90% compliance.” Why: This quantifies your interpersonal impact, aligning with SHA’s engagement needs.

Cover Letter Example: “As a Registration and Compliance Officer candidate at a health firm, I engaged 40 providers with 85% compliance, preparing me for SHA’s provider requirements.” Why: It connects your experience to the job’s relationship needs, showing recruiters your interpersonal skills.

Interview Example: “As an Officer II, Provider candidate, I onboarded 30 providers monthly with 88% compliance, aligning with SHA’s standards.” Why: This story emphasizes your interpersonal skills with metrics, boosting your interview appeal.

How to Do It: Include a “Stakeholder Engagement” section in your CV with 2-3 examples, each with compliance metrics. In your cover letter, connect one example to SHA’s provider needs. For interviews, practice a 30-second story with specific onboardings. Attach a redacted provider log to your portfolio. Follow up with an email emphasizing SHA’s collaboration focus. Network via Kenya Provider Engagers on LinkedIn for examples.

Tip 5: Demonstrate Chapter Six Compliance with a Clearance Example

Why It Works: Chapter Six compliance is mandatory for all SHA roles, and recruiters prioritize candidates with clean records. A specific example of clearance (e.g., “Obtained 100% clean Chapter Six certificates”) shows integrity, a top shortlisting factor. Details demonstrate your eligibility, aligning with SHA’s verification goals.

CV Example: “Obtained 100% clean Chapter Six certificates as an Assistant Director candidate, including KRA/HELB/DCI/EACC/CRB.” Why: This demonstrates your eligibility, aligning with SHA’s compliance needs.

Cover Letter Example: “As a Principal Officer candidate, I secured clean KRA/HELB clearances, preparing me for SHA’s Chapter Six requirements.” Why: It connects your records to the job’s verification needs, showing recruiters your integrity.

Interview Example: “As an Officer I candidate, I hold 100% clean Chapter Six certificates, aligning with SHA’s standards.” Why: This story emphasizes your integrity, increasing your interview prospects.

How to Do It: Include a “Chapter Six Compliance” section in your CV with clearance details. In your cover letter, explicitly state your clean records and attach certificates. For interviews, practice a 30-second story with specific clearances. Attach redacted certificates to your portfolio. Follow up with an email emphasizing SHA’s integrity focus. Network via Kenya Chapter Six Compliant Candidates on LinkedIn for examples.

Tip 6: Highlight Data Analysis with a Report Example

Why It Works: Analyzing data for reports is essential for SHA roles, and recruiters prioritize candidates who ensure accuracy. A specific example of analysis (e.g., “Analyzed 100 datasets with 95% insight accuracy”) shows analytical skills, a top shortlisting factor. Metrics demonstrate your ability to inform, aligning with SHA’s reporting goals.

CV Example: “Analyzed 100 claims datasets as a Claims Management Officer candidate at NHIF, achieving 95% insight accuracy.” Why: This quantifies your analytical impact, aligning with SHA’s data needs.

Cover Letter Example: “As a Benefits Management Officer candidate at a health insurer, I analyzed 80 datasets with 90% accuracy, preparing me for SHA’s reporting requirements.” Why: It connects your experience to the job’s analysis needs, showing recruiters your analytical skills.

Interview Example: “As an Officer II, Claims candidate, I analyzed 50 datasets monthly with 92% accuracy, aligning with SHA’s standards.” Why: This story emphasizes your analytical skills with metrics, boosting your interview appeal.

How to Do It: Include a “Data Analysis” section in your CV with 2-3 examples, each with accuracy metrics. In your cover letter, connect one example to SHA’s reporting needs. For interviews, practice a 30-second story with specific analyses. Attach a redacted report sample to your portfolio. Follow up with an email emphasizing SHA’s data focus. Network via Kenya Health Data Analysts on LinkedIn for examples.

Tip 7: Demonstrate Leadership with a Team Example

Why It Works: Leadership is key for senior SHA roles, and recruiters prioritize candidates who guide teams. A specific example of leadership (e.g., “Led 10 staff with 90% performance”) shows managerial skills, a top shortlisting factor. Metrics demonstrate your ability to achieve results, aligning with SHA’s administrative goals.

CV Example: “Led 10 claims staff as an Assistant Director candidate at NHIF, achieving 90% team performance.” Why: This quantifies your managerial impact, aligning with SHA’s leadership needs.

Cover Letter Example: “As a Principal Officer candidate at a health firm, I guided 8 staff with 85% performance, preparing me for SHA’s leadership requirements.” Why: It connects your experience to the job’s team needs, showing recruiters your managerial skills.

Interview Example: “As an Officer I candidate, I led 5 staff monthly with 88% performance, aligning with SHA’s standards.” Why: This story emphasizes your managerial skills with metrics, increasing your interview prospects.

How to Do It: Include a “Leadership” section in your CV with 2-3 examples, each with performance metrics. In your cover letter, connect one example to SHA’s administrative needs. For interviews, practice a 30-second story with specific leadership. Attach a redacted team performance log to your portfolio. Follow up with an email emphasizing SHA’s results focus. Network via Kenya Health Leaders on LinkedIn for examples.

Tip 8: Highlight Communication with a Stakeholder Example

Why It Works: Communicating with stakeholders is essential for SHA roles, and recruiters prioritize candidates who engage effectively. A specific example of communication (e.g., “Presented to 50 stakeholders with 90% clarity”) shows interpersonal skills, a top shortlisting factor. Metrics demonstrate your ability to inform, aligning with SHA’s corporate goals.

CV Example: “Presented to 50 stakeholders as a Corporate Communications Officer candidate at NHIF, achieving 90% clarity.” Why: This quantifies your interpersonal impact, aligning with SHA’s communication needs.

Cover Letter Example: “As a Customer Experience Officer candidate at a health insurer, I communicated with 40 clients with 85% clarity, preparing me for SHA’s requirements.” Why: It connects your experience to the job’s engagement needs, showing recruiters your interpersonal skills.

Interview Example: “As an Officer II, Communications candidate, I presented to 30 stakeholders monthly with 88% clarity, aligning with SHA’s standards.” Why: This story emphasizes your interpersonal skills with metrics, boosting your interview appeal.

How to Do It: Include a “Communication” section in your CV with 2-3 examples, each with clarity metrics. In your cover letter, connect one example to SHA’s stakeholder needs. For interviews, practice a 30-second story with specific presentations. Attach a redacted communication log to your portfolio. Follow up with an email emphasizing SHA’s engagement focus. Network via Kenya Health Communicators on LinkedIn for examples.

Tip 9: Highlight IT Proficiency with a System Example

Why It Works: IT proficiency is key for Social Health Authority roles involving e-claims, and recruiters prioritize candidates with system skills. A specific example of system use (e.g., “Managed e-claims for 100 cases with 95% efficiency”) shows technical skills, a top shortlisting factor. Metrics demonstrate your ability to operationalize, aligning with SHA’s digital goals.

CV Example: “Managed e-claims for 100 cases as an ICT Officer candidate at NHIF, achieving 95% efficiency.” Why: This quantifies your technical impact, aligning with SHA’s system needs.

Cover Letter Example: “As an Officer I, IT candidate at a health firm, I operationalized systems for 80 cases with 90% efficiency, preparing me for SHA’s requirements.” Why: It connects your experience to the job’s digital needs, showing recruiters your technical skills.

Interview Example: “As an Officer II, ICT candidate, I managed systems for 50 cases monthly with 92% efficiency, aligning with SHA’s standards.” Why: This story emphasizes your technical skills with metrics, increasing your interview prospects.

How to Do It: Include an “IT Proficiency” section in your CV with 2-3 examples, each with efficiency metrics. In your cover letter, connect one example to SHA’s e-claims needs. For interviews, practice a 30-second story with specific system use. Attach a redacted system log to your portfolio. Follow up with an email emphasizing SHA’s digital focus. Network via Kenya Health IT Professionals on LinkedIn for examples.

Tip 10: Craft a Concise, Passion-Driven Interview Talk

Why It Works: Recruiters prioritize SHA candidates who convey passion and alignment with the mission of universal health coverage. A concise, 1-minute talk linking your skills to SHA’s goals (e.g., equitable access) makes you memorable and demonstrates fit. Referencing SHA’s funds shows research, a key shortlisting factor.

CV Example (Summary Statement): “Dedicated Assistant Director, Claims candidate with 12 years at NHIF, processing 95% accurate claims, eager to advance SHA’s UHC mission.” Why: This sets a strong tone, aligning your skills with SHA’s mission.

Cover Letter Example: “With 8 years as a Principal Officer at a health insurer, validating 90% claims, I’m passionate about SHA’s Social Health Insurance Fund.” Why: It conveys enthusiasm and ties your skills to SHA’s goals, making your application compelling.

Interview Example: “As an Officer I candidate, I processed 92% accurate claims monthly at a firm, and I’m excited to support SHA’s equitable healthcare access.” Why: This talk connects your experience to SHA’s needs, showing passion and readiness for interviews.

How to Do It: Craft a 1-minute talk highlighting your relevant experience, a key achievement (e.g., “92% accuracy”), and passion for SHA’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in professional attire, arrive early (or prepare for virtual), and bring a folder with your CV, certificates, and Chapter Six documents. Reference SHA’s funds. Follow up with an email via https://recruitment.sha.go.ke emphasizing SHA’s UHC vision. Network via Kenya SHA Professionals on LinkedIn for insights.