5 Career Opportunities At Co-operative Bank Of Kenya: Join Our Team In Nairobi

Posted: August 13, 2025
Application Deadlines: August 22, 2025 (Human Resource Officer, ICT Officer, Head of FOSA, Head of BOSA); August 25, 2025 (Business Development Manager)
Location: Nairobi, Kenya

The Co-operative Bank of Kenya, incorporated under the Company Act and licensed under the Banking Act, is a leading financial institution in Kenya, initially registered under the Co-operative Societies Act in 1965 and transitioning to a full-fledged commercial bank by June 27, 2008. Through its business advisory arm, Co-op Consultancy, the Co-operative Bank of Kenya supports a Licensed Deposit Taking SACCO headquartered in Nairobi. The Co-operative Bank of Kenya is committed to delivering innovative financial solutions and exceptional member services, fostering growth and sustainability in the cooperative sector. The Co-operative Bank of Kenya invites qualified and motivated professionals to join its Co-op Consultancy Hiring initiative for the roles of Human Resource Officer, ICT Officer, Business Development Manager, Head of FOSA, and Head of BOSA. These Co-op Consultancy Hiring opportunities offer a chance to contribute to a dynamic SACCO, enhancing operational excellence and member satisfaction.

Important Note: The recruitment process is free of charge. The Co-operative Bank of Kenya warns applicants against fraudsters who may solicit money for recruitment assistance. Report any fraudulent activity to the nearest police station or contact the Co-operative Bank of Kenya for clarification.

Open Positions at Co-operative Bank of Kenya

The Co-operative Bank of Kenya, through Co-op Consultancy, is seeking talented individuals to fill the following roles in Nairobi, supporting a Licensed Deposit Taking SACCO’s mission to deliver exceptional financial services and operational efficiency:

Human Resource Officer (REF: HRO/08/25)
ICT Officer (REF: ICTO/08/25)
Business Development Manager (REF: CBI/BDM/08/25)
Head of FOSA (REF: HOF/08/25)
Head of BOSA (REF: HOB/08/25)

General Requirements for All Positions

Documentation (within 3 months of engagement):
- Police clearance certificate (Certificate of Good Conduct).
- Tax compliance certificate from Kenya Revenue Authority (KRA).
- Clearance certificate from Ethics and Anti-Corruption Commission (EACC).
- Clearance certificate from Credit Reference Bureau (CRB).
- Clearance certificate from Higher Education Loans Board (HELB).
Application Process: Submit applications via the respective online forms provided by the Co-operative Bank of Kenya by the specified deadlines. Only shortlisted candidates will be contacted by September 20, 2025 (for most roles) or September 1, 2025 (for Business Development Manager).
Location: Nairobi, Kenya (headquarters of the Licensed Deposit Taking SACCO).

Please Note:

Applications must be submitted online via the provided links by the respective deadlines.
The Co-operative Bank of Kenya does not charge any fees for the recruitment process.
Candidates should ensure compliance with Chapter 6 of the Constitution of Kenya for ethical and legal standards.

1. Human Resource Officer (REF: HRO/08/25)

Job Type: Full Time
Qualification: Bachelor’s Degree in Human Resource Management or related field
Experience: Minimum of 3 years in HR and administration in a financial institution
Location: Nairobi, Kenya
Job Field: Human Resources / HR
Application Deadline: August 22, 2025

Role Summary

The Human Resource Officer at the Co-operative Bank of Kenya, through its Co-op Consultancy Hiring initiative, will support a Licensed Deposit Taking SACCO in Nairobi by developing and enforcing HR policies, fostering employee relations, and ensuring compliance with regulations. This role is critical in driving workforce development and operational efficiency, aligning with the Co-operative Bank of Kenya’s commitment to excellence in human capital management. The Co-operative Bank of Kenya seeks a certified HR professional to enhance employee productivity and inclusivity.

Key Duties and Responsibilities

Develop and enforce HR policies and strategies to align with the SACCO’s objectives and the Co-operative Bank of Kenya’s standards.
Foster positive employee relations to enhance productivity, inclusivity, and a thriving work environment, as mandated by the Co-operative Bank of Kenya.
Ensure compliance with Kenyan labor laws, SACCO policies, and industry standards, addressing violations to maintain trust and accountability.
Design performance and development programs to drive employee growth and align with the SACCO’s goals, supported by the Co-operative Bank of Kenya.
Oversee HR functions, including recruitment, onboarding, training, performance reviews, and retention, analyzing exit interviews for continuous improvement.
Create and execute HR plans and workforce development initiatives to support organizational growth.
Maintain accurate HR records, leveraging data insights to enhance operational efficiency, in line with Co-operative Bank of Kenya protocols.
Propose innovative HR policies and best practices to improve human capital management and employee satisfaction.
Prepare monthly HR reports and provide strategic recommendations to the Chief Operating Officer and CEO quarterly, adhering to Co-operative Bank of Kenya reporting standards.
Collaborate with management to address employee concerns and resolve conflicts, ensuring a harmonious workplace.

Key Outputs/Deliverables

Comprehensive HR policies and strategies that support SACCO objectives and Co-operative Bank of Kenya standards.
Positive employee relations fostering productivity and inclusivity.
Accurate HR records and data-driven reports to enhance operational efficiency.
Effective performance and development programs to drive employee growth.
Compliance with labor laws and SACCO policies, ensuring accountability.

Qualifications and Skills

Bachelor’s Degree in Human Resource Management or a related field from an accredited university.
Certified HR professional with active membership in a recognized HR body (minimum: IHRM membership).
Minimum of 3 years of HR and administrative experience in a financial institution.
In-depth knowledge of Kenyan labor laws and employment regulations.
Minimum KCSE grade of C (or equivalent).
Strong leadership, communication, relationship-building, and conflict-resolution skills, as required by the Co-operative Bank of Kenya.
Proficiency in Microsoft Office (Word, Excel, PowerPoint) and HR software for record management and reporting.

Apply Now: Join Co-operative Bank of Kenya as Human Resource Officer – Nairobi HR Careers

2. ICT Officer (REF: ICTO/08/25)

Job Type: Full Time
Qualification: Bachelor’s Degree in Computer Science, Information Technology, or related field
Experience: Minimum of 3 years in ICT support, preferably in a financial institution
Location: Nairobi, Kenya
Job Field: ICT / Computer
Application Deadline: August 22, 2025

Role Summary

The ICT Officer at the Co-operative Bank of Kenya, through its Co-op Consultancy Hiring initiative, will manage and maintain the SACCO’s ICT infrastructure, ensuring seamless operations of hardware, software, and network systems. This role supports digital transformation and data security, aligning with the Co-operative Bank of Kenya’s commitment to operational efficiency and member service delivery. The Co-operative Bank of Kenya seeks a technically proficient professional to provide robust ICT support and drive innovation.

Key Duties and Responsibilities

Install, configure, and maintain hardware (computers, servers, printers) and software (operating systems, applications, databases) to ensure optimal performance for the Co-operative Bank of Kenya.
Monitor and troubleshoot network performance (LAN/WAN, Wi-Fi, VPN) to ensure uninterrupted connectivity.
Perform regular system updates, patches, and backups to maintain data integrity and system reliability.
Manage the SACCO’s core banking system, email servers, and enterprise applications, as supported by the Co-operative Bank of Kenya.
Provide first-line ICT support to staff, resolving hardware, software, and network issues promptly.
Train staff on ICT systems, cybersecurity best practices, and new software applications.
Implement and enforce ICT security policies to safeguard SACCO data, ensuring compliance with Kenya’s Data Protection Act (2019).
Conduct regular security audits and risk assessments to identify and mitigate vulnerabilities.
Administer and optimize databases (e.g., SQL, Oracle) to ensure data accuracy and availability.
Prepare reports on system performance, incidents, and ICT expenditures for Co-operative Bank of Kenya oversight.

Key Outputs/Deliverables

Reliable ICT infrastructure supporting seamless SACCO operations, as per Co-operative Bank of Kenya standards.
Comprehensive reports on system performance and cybersecurity compliance.
Effective staff training on ICT systems and best practices.
Secure and optimized databases enhancing operational efficiency.
Timely resolution of ICT issues, ensuring minimal downtime.

Qualifications and Skills

Bachelor’s Degree in Computer Science, Information Technology, or a related field.
Professional certifications (e.g., CCNA, CompTIA A+, CISSP) are an added advantage.
Minimum of 3 years of ICT support experience, preferably in a financial institution.
Hands-on experience with core banking systems, network administration, and cybersecurity tools.
Strong troubleshooting, communication, and interpersonal skills, as required by the Co-operative Bank of Kenya.
Familiarity with Kenyan ICT regulations (e.g., Communications Authority guidelines).

Apply Now: Join Co-operative Bank of Kenya as ICT Officer – Nairobi Technology Careers

3. Business Development Manager (REF: CBI/BDM/08/25)

Job Type: Full Time
Qualification: Bachelor’s Degree in Marketing, Business Administration, Economics, or related field
Experience: Minimum of 5 years in marketing and business development in the financial sector
Location: Nairobi, Kenya
Job Field: Sales / Marketing / Retail / Business Development
Application Deadline: August 25, 2025

Role Summary

The Business Development Manager at the Co-operative Bank of Kenya, through its Co-op Consultancy Hiring initiative, will drive the SACCO’s growth by identifying new business opportunities and expanding the membership base. This role focuses on strategic partnerships and product development, aligning with the Co-operative Bank of Kenya’s mission to enhance member financial services. The Co-operative Bank of Kenya seeks a dynamic professional to lead business growth and sustainability efforts.

Key Duties and Responsibilities

Drive initiatives to recruit new members and maintain relationships with existing members to ensure satisfaction and retention, as per Co-operative Bank of Kenya standards.
Develop and implement strategies for deposit mobilization and loan book growth.
Initiate and develop financial products to meet members’ evolving needs, monitoring performance for the Co-operative Bank of Kenya.
Plan and execute marketing campaigns to promote the SACCO’s products and services.
Build strategic partnerships with institutions and corporates to expand product offerings.
Conduct market research and member satisfaction surveys to inform growth strategies.
Prepare regular departmental reports with recommendations for the Co-operative Bank of Kenya and SACCO management.
Lead and mentor departmental staff to achieve productivity and set targets.
Design annual member education programs to enhance financial literacy, in collaboration with the CEO and education committee.
Monitor social media and online activities to increase engagement and visibility for the Co-operative Bank of Kenya.

Key Outputs/Deliverables

Increased membership base and deposit mobilization, supporting SACCO growth.
Innovative financial products meeting member needs, aligned with Co-operative Bank of Kenya standards.
Effective marketing campaigns enhancing SACCO visibility and engagement.
Comprehensive market research and member satisfaction reports.
High-performing business development team achieving set targets.

Qualifications and Skills

Bachelor’s Degree in Marketing, Business Administration, Economics, or related field.
Diploma in Marketing, Co-operative Management, or Mass Communication is an added advantage.
Minimum of 5 years of experience in marketing and business development in the financial sector.
Strong networking, communication, and public relations skills, as required by the Co-operative Bank of Kenya.
Proficiency in Microsoft applications (PowerPoint, Excel) and digital marketing trends.

Apply Now: Join Co-operative Bank of Kenya as Business Development Manager – Nairobi Marketing Careers

4. Head of FOSA (REF: HOF/08/25)

Job Type: Full Time
Qualification: Bachelor’s Degree in Finance, Business Administration, Economics, or related field
Experience: Minimum of 7 years in banking, microfinance, or SACCO operations, with 3 years in a managerial role
Location: Nairobi, Kenya
Job Field: Finance / Accounting / Audit
Application Deadline: August 22, 2025

Role Summary

The Head of FOSA at the Co-operative Bank of Kenya, through its Co-op Consultancy Hiring initiative, will oversee all Front Office Service Activity (FOSA) operations, ensuring efficient service delivery and member satisfaction. This role drives financial growth and compliance, aligning with the Co-operative Bank of Kenya’s strategic objectives. The Co-operative Bank of Kenya seeks a seasoned leader to enhance FOSA operations and member engagement.

Key Duties and Responsibilities

Oversee daily FOSA operations, including cash management, transactions, and account administration, as per Co-operative Bank of Kenya standards.
Ensure compliance with SACCO policies, SASRA regulations, and statutory requirements.
Develop strategies to grow the SACCO’s deposit base and promote savings products.
Ensure high-quality customer service across FOSA touchpoints, resolving escalated complaints.
Oversee loan application processing within FOSA, ensuring compliance with lending policies.
Lead and train FOSA staff to maintain productivity and service standards.
Implement internal controls to prevent fraud and ensure AML/KYC compliance.
Drive digital transformation in FOSA operations, such as mobile and agency banking.
Prepare and submit regulatory reports to SASRA, as mandated by the Co-operative Bank of Kenya.
Recommend new FOSA products to meet member needs and enhance service delivery.

Key Outputs/Deliverables

Efficient FOSA operations ensuring member satisfaction and financial growth.
Compliance with SASRA and AML/KYC regulations, as per Co-operative Bank of Kenya standards.
Increased deposit base and innovative savings products.
High-performing FOSA team delivering exceptional service.
Comprehensive regulatory reports and operational improvements.

Qualifications and Skills

Bachelor’s Degree in Finance, Business Administration, Economics, or related field.
Minimum of 7 years in banking, microfinance, or SACCO operations, with 3 years in a managerial role.
Diploma in Cooperative Management or related field is an added advantage.
Strong leadership, financial analysis, and customer relationship management skills.
Experience with core banking systems and proficiency in CRM, as required by the Co-operative Bank of Kenya.

Apply Now: Join Co-operative Bank of Kenya as Head of FOSA – Nairobi Finance Careers

5. Head of BOSA (REF: HOB/08/25)

Job Type: Full Time
Qualification: Bachelor’s Degree in Finance, Accounting, Banking, Credit Management, or related field
Experience: Minimum of 5 years in credit administration or loan management at a managerial level
Location: Nairobi, Kenya
Job Field: Finance / Accounting / Audit
Application Deadline: August 22, 2025

Role Summary

The Head of BOSA at the Co-operative Bank of Kenya, through its Co-op Consultancy Hiring initiative, will oversee Back Office Service Activity (BOSA) operations, focusing on credit policy, debt recovery, and loan management. This role ensures compliance and financial growth, aligning with the Co-operative Bank of Kenya’s strategic goals. The Co-operative Bank of Kenya seeks a results-driven leader to enhance BOSA operations and member financial services.

Key Duties and Responsibilities

Oversee adherence to lending policies and procedures, ensuring compliance with Co-operative Bank of Kenya standards.
Lead the development of new loan products to meet market demands and member needs.
Plan and coordinate debt recovery initiatives, managing non-performing loans.
Prepare income projections and manage financial obligations within the loans department.
Conduct periodic credit assessments to determine applicant creditworthiness.
Approve the release of securities/collaterals upon full loan repayment.
Provide regular updates to the CEO on loan portfolio performance, with actionable recommendations.
Lead and mentor the credit operations team to achieve departmental targets.
Collaborate with the Head of Finance to ensure compliance with prudential standards.
Contribute to periodic reviews of the Credit Policy for the Co-operative Bank of Kenya.

Key Outputs/Deliverables

Compliant and efficient credit administration processes, as per Co-operative Bank of Kenya standards.
Innovative loan products enhancing member financial services.
Effective debt recovery strategies reducing non-performing loans.
Comprehensive loan portfolio reports and strategic recommendations.
High-performing BOSA team achieving operational targets.

Qualifications and Skills

Bachelor’s Degree in Finance, Accounting, Banking, Credit Management, or related field.
Professional accreditation in Credit Management, CPA (K), CISA, CPS, or equivalent.
Minimum of 5 years in credit administration or loan management at a managerial level.
Diploma in Cooperative Management is an added advantage.
Strong analytical, communication, and negotiation skills, as required by the Co-operative Bank of Kenya.

Apply Now: Join Co-operative Bank of Kenya as Head of BOSA – Nairobi Credit Careers

Application Process

To apply for these Co-op Consultancy Hiring opportunities at the Co-operative Bank of Kenya, candidates should:

Access the Application Form: Click the respective “Apply Now” link for the desired position.
Complete the Form: Fill out the online application form, providing accurate personal, academic, and professional details.
Submit Application: Review and submit the application by the respective deadlines (August 22, 2025, for most roles; August 25, 2025, for Business Development Manager).
Monitor Communication: Only shortlisted candidates will be contacted by September 20, 2025 (or September 1, 2025, for Business Development Manager).

For assistance, contact the Co-operative Bank of Kenya or report suspicious activity to the nearest police station. The Co-operative Bank of Kenya emphasizes a transparent and free recruitment process.

Sources: The advertisement is based on the provided job details from the Co-operative Bank of Kenya (posted August 13, 2025) and supplemented with information from the Co-operative Bank of Kenya website (www.co-opbank.co.ke), ensuring accuracy and alignment with the SACCO’s operational context.

Note: As of August 13, 2025, at 05:43 PM EAT, candidates should prepare their applications in advance to meet the respective deadlines. Competition for these roles at the Co-operative Bank of Kenya may be significant, so adherence to the qualifications and application process is critical.