Senior Manager Shared Services (Reference: JR-68925)

Essential Job Details

• Position Title: Senior Manager Shared Services
• Location: Nairobi
• Employment Type: Full Time
• Number of Vacancies: 1
• Salary: Not specified
• Category/Department: Shared Services
• Reporting To: Head of ICT and Innovation
• Application Deadline: Friday, 25 July 2025

Introduction

The senior manager shared services job in Nairobi presents a strategic career opportunity for seasoned executives passionate about driving operational excellence in Kenya’s financial sector. This executive role at Old Mutual focuses on optimizing shared services to enhance efficiency, compliance, and innovation in banking operations. Ideal for Kenyan leaders with extensive experience in financial services, this position offers a platform to lead transformative initiatives while advancing your career in a leading African financial organization.

About Old Mutual

Old Mutual is a premium African financial services organization offering a broad spectrum of solutions, including life and savings, property and casualty, asset management, and banking and lending across 14 countries. With a strong footprint in Kenya, Old Mutual is committed to championing mutually positive futures, rooted in innovation, integrity, and customer-centric excellence. The company believes in Africa’s potential, reflected in its diverse talent and purpose-driven approach to financial inclusion and sustainable growth.

Key Responsibilities

• Collaborate with the executive team to formulate and execute the bank’s strategic plan, aligning operational activities with organizational vision.
• Oversee branch operations, digital banking, back-office processes, and customer service to ensure seamless delivery.
• Implement process enhancements to boost efficiency, minimize costs, and streamline workflows.
• Identify operational risks in partnership with risk and compliance teams, developing mitigation strategies.
• Ensure full adherence to regulatory standards, AML/CFT protocols, and industry best practices.
• Lead digital transformation efforts, adopting technologies to improve service delivery and operational performance.
• Enhance customer satisfaction by resolving operational bottlenecks and improving service quality.
• Build and mentor high-performing teams, promoting a culture of accountability and continuous improvement.
• Establish KPIs to monitor operational performance, reporting insights to senior leadership.
• Engage with regulators, vendors, and partners to foster strategic relationships.
• Adhere to compliance, AML, and sanctions policies, executing due diligence and escalating breaches.
• Drive innovation by staying informed on industry trends and integrating emerging technologies.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Finance, or a related field from a recognised institution.
• MBA or equivalent advanced degree is preferred.
• Minimum 10 years of progressive leadership in banking or financial services, with proven expertise in operations and strategy.
• Lean Six Sigma Black Belt Certification for process optimization.
• Project Management Certification (PMP) to manage initiatives effectively.
• Strong leadership and decision-making abilities in dynamic environments.
• Excellent analytical and problem-solving skills for risk assessment.
• Effective communication and interpersonal skills for stakeholder engagement.
• In-depth knowledge of banking regulations, risk management, and compliance frameworks.
• Experience with digital banking and fintech integration is a plus.
• Ability to drive change and foster innovation across teams.

Company Culture and Values

Old Mutual cultivates a collaborative and inclusive culture, emphasizing integrity, innovation, and mutual respect. The organization values diverse talent, fostering an environment where employees are empowered to champion positive futures. With a focus on professional development, work-life balance, and community impact, Old Mutual promotes accountability, customer focus, and continuous improvement, making it a rewarding place for ambitious leaders.

How to Apply

Apply now for the Senior Manager Shared Services position (Reference: JR-68925). Submit the following:

• A cover letter outlining your leadership experience in shared services
• A detailed CV including at least three professional referees
• Relevant certifications and qualifications

Send your application to the online portal at Apply for Senior Manager Shared Services at Old Mutual. Clearly state the job title in the subject line of your email if needed. The deadline for applications is Friday, 25 July 2025 at 23:59. Only shortlisted candidates will be contacted. Old Mutual is an equal opportunity employer, welcoming applications from all qualified individuals regardless of race, gender, age, disability, religion, or background.

Disclaimer: JOBKENYA.ORG is not the hiring company. For any inquiries, please contact Old Mutual directly at the employer’s contact provided in the original listing. Please do not send your applications to JOBKENYA.ORG, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.

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Tags

senior manager shared services job, Nairobi banking careers, financial operations leadership, Old Mutual executive roles, shared services management Kenya

Career Impact and Growth Opportunities

The senior manager shared services job at Old Mutual in Nairobi offers a profound career impact by positioning you at the forefront of operational leadership in Kenya’s financial sector. This role allows you to shape strategic initiatives that drive efficiency and innovation, directly influencing the bank’s performance and customer satisfaction. As a key executive, you’ll collaborate with top leaders, gaining visibility that can lead to board-level opportunities or regional roles within Old Mutual’s African operations.

Why Choose This Senior Manager Shared Services Job?

The senior manager shared services job stands out for its blend of strategic oversight and hands-on operational management, making it ideal for executives seeking to make a tangible difference in banking. Old Mutual’s emphasis on digital transformation provides exposure to cutting-edge technologies, enhancing your expertise in fintech and process optimization. This position not only offers professional fulfillment but also contributes to Africa’s financial story, aligning with Kenya’s growing economy.

Benefits of the Senior Manager Shared Services Job

• Strategic Influence: Lead initiatives that optimize costs and improve service delivery, impacting the bank’s bottom line.
• Professional Development: Access training in Lean Six Sigma, project management, and leadership to advance your skills.
• Competitive Compensation: Enjoy a comprehensive package including performance-based incentives and benefits.
• Work-Life Balance: Full-time role with flexibility to manage executive responsibilities effectively.
• Diversity and Inclusion: Join an organization that values diverse perspectives, fostering an inclusive environment.

Alignment with Kenya’s Development Goals

The senior manager shared services job aligns with Kenya’s Vision 2030 by promoting financial inclusion and digital innovation. By enhancing banking operations, you’ll support economic growth, job creation, and sustainable development in Nairobi and beyond. Old Mutual’s focus on AML and compliance ensures ethical practices that contribute to a stable financial system.

Professional Development Opportunities

Old Mutual supports growth through certifications like PMP and Lean Six Sigma Black Belt, essential for the senior manager shared services job. You’ll participate in industry forums, workshops, and mentorship programs, building a network that accelerates your career. The role’s emphasis on innovation encourages exploration of emerging trends like AI in banking.

Operational Excellence in Shared Services

The senior manager shared services job requires overseeing branch and digital operations, implementing improvements to reduce costs and enhance efficiency. You’ll use KPIs like operational cost ratios and customer satisfaction scores to measure success, ensuring alignment with business objectives.

Risk Management and Compliance

In the senior manager shared services job, you’ll mitigate risks by enforcing AML/CFT guidelines and regulatory compliance. Collaborating with risk teams, you’ll develop continuity plans, protecting the bank from operational disruptions.

Technology and Innovation Focus

The senior manager shared services job involves driving digital projects, integrating fintech to streamline services. Staying ahead of trends, you’ll propose solutions that position Old Mutual as a leader in African banking.

Team Leadership and Development

Leading teams in the senior manager shared services job means mentoring staff, fostering accountability, and promoting innovation. You’ll build high-performing groups that achieve operational goals.

Stakeholder Engagement Strategies

The senior manager shared services job includes partnering with regulators and vendors, representing Old Mutual in industry events to build strategic alliances.

Performance Monitoring and Reporting

Using KPIs in the senior manager shared services job, you’ll track progress, reporting to the CEO and board for informed decision-making.

Customer Experience Enhancement

The senior manager shared services job emphasizes improving service delivery, resolving issues to boost customer loyalty.

Long-Term Career Prospects

The senior manager shared services job opens doors to C-suite positions, with skills transferable across financial institutions.

Preparing for Success in the Senior Manager Shared Services Job

To thrive in the senior manager shared services job, highlight your leadership and operational experience in applications. Demonstrate knowledge of banking regulations and innovation.

Why Nairobi for the Senior Manager Shared Services Job?

Nairobi’s status as a financial hub makes it perfect for the senior manager shared services job, offering networking and growth in Kenya’s vibrant economy.

Commitment to Diversity and Inclusion

Old Mutual ensures the senior manager shared services job is accessible to all, promoting a diverse workforce.

Innovation in Banking Operations

The senior manager shared services job encourages adopting technologies like AI for efficiency.

Collaborative Executive Environment

The senior manager shared services job involves working with executives, fostering strategic thinking.

Continuous Learning in Shared Services

Old Mutual provides resources for certifications in the senior manager shared services job.

Impact on Kenya’s Financial Sector

The senior manager shared services job supports digital banking, advancing financial inclusion.

Final Thoughts on the Senior Manager Shared Services Job

The senior manager shared services job at Old Mutual is a gateway to influential leadership in finance. Apply to contribute to Africa’s story.