Essential Job Details

• Position Title: Delivery Rider
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: Multiple
• Salary: KES 25,000 – 35,000 per month (industry range estimate)
• Category/Department: Logistics & Delivery Services
• Reporting To: Logistics/Operations Manager
• Application Deadline: 28th September 2025

Introduction

In today’s rapidly expanding logistics sector, the demand for a qualified Delivery Rider is at an all-time high. Kenya’s growing e-commerce economy, coupled with the daily need for door-to-door delivery services, has transformed this position into one of the most vital urban jobs. The role of a Delivery Rider goes far beyond simply riding a motorbike—it is about responsibility, reliability, and serving as the trusted link between businesses and customers.

This job vacancy presents a career opportunity for those who value independence, professionalism, and real impact. A Delivery Rider ensures that packages arrive on time, groceries are delivered fresh, medicines reach patients promptly, and retail orders meet customers where they are. By taking up this position, you will not only gain stable income but also play an essential part in supporting Nairobi’s vibrant supply chain ecosystem.

Professionals who pursue careers as Delivery Riders often highlight the satisfaction of working directly with communities, managing their own routes, and being in constant motion. In a world where time is money, your ability to deliver goods safely, efficiently, and courteously is what sets you apart as a competitive job seeker.

About Kiondo Market Limited

Kiondo Market Limited is a respected Kenyan company serving customers with innovative retail and delivery solutions. Over the years, the organization has built a reputation as a trusted provider of affordable goods and a pioneer in convenient distribution. The company’s focus is not only on selling products but also on ensuring that customers across Nairobi and surrounding regions receive items in the shortest time possible.

As part of its vision, Kiondo Market has invested heavily in modern logistics systems. The backbone of its success lies in its Delivery Riders, who are entrusted with keeping the promise of timely service. Riders here are not just employees—they are recognized as brand ambassadors and essential contributors to the company’s image.

The company is also committed to:

• Customer Satisfaction: Every delivery completed on time strengthens customer loyalty.
• Technology Adoption: The company uses digital tools such as mobile apps, e-receipts, and GPS tracking.
• Community Growth: By employing local riders, the firm contributes directly to the economy.
• Employee Development: Continuous training ensures that staff acquire new skills in safety, communication, and service excellence.

Working as a Delivery Rider with Kiondo Market means joining a dynamic team where professionalism, discipline, and integrity are highly valued.

Key Responsibilities

As a Delivery Rider, you will perform a variety of tasks that require attention to detail, responsibility, and strong communication skills.

• Deliver packages promptly to customers across Nairobi and nearby towns.
• Ensure safety compliance by strictly following Kenyan road traffic regulations.
• Conduct pre-ride inspections on the motorcycle, including brakes, lights, fuel, and tire pressure.
• Handle goods with care, especially fragile or perishable items.
• Maintain proper documentation of deliveries, including receipts and digital confirmations.
• Interact courteously with customers and maintain a positive brand image.
• Support inventory checks by confirming the accuracy of items collected for dispatch.
• Liaise with supervisors for scheduling, route planning, and reporting of completed tasks.
• Assist in emergency cases, such as rerouting deliveries during roadblocks or heavy traffic.
• Adopt technology tools such as GPS tracking apps, delivery management systems, and cashless payment tools.

These responsibilities ensure that a Delivery Rider not only completes tasks but also upholds the values of professionalism and efficiency.

Qualifications and Skills

To be considered for the Delivery Rider vacancy, candidates must meet the following minimum requirements:

• Male candidate aged 24–35 years
• KCSE certificate mandatory
• Valid motorcycle license with a clean riding record
• Valid national ID and certificate of good conduct
• At least 2 years’ experience in riding, preferably in professional delivery service
• Previous experience working in courier, retail, or logistics delivery services
• Skills required include:
  • Excellent knowledge of Nairobi’s main roads, shortcuts, and traffic patterns
  • Strong interpersonal communication to handle customers politely
  • Ability to work under pressure during peak delivery hours
  • Mechanical awareness for routine motorcycle checks
  • Physical stamina to ride long distances safely

Additional strengths such as familiarity with delivery apps, digital mapping tools, or bilingual communication (English & Swahili) will be considered an advantage.

Company Culture and Values

At Kiondo Market Limited, the work culture emphasizes discipline, teamwork, and reliability. Riders are supported with continuous training programs that cover safe riding practices, customer engagement strategies, and financial literacy. The organization strongly believes in empowering employees to grow alongside the company.

Values include:

• Safety First: Strict enforcement of protective gear use and adherence to traffic regulations.
• Customer Trust: Every delivery strengthens brand loyalty.
• Innovation: Adoption of mobile apps, digital payments, and online delivery management.
• Fairness: Transparent contracts, timely salary payments, and equal opportunity policies.
• Community Responsibility: A commitment to hiring locally and contributing to economic development.

How to Apply

Interested in becoming a Delivery Rider? Here is your chance. Submit the following documents before 28th September 2025:

1. Updated CV with at least two professional references
2. Copy of KCSE certificate
3. Copy of National ID card
4. Copy of valid motorcycle license
5. Copy of valid certificate of good conduct

Send applications via email to: hr@kiondo.market

Clearly state the job title in the subject line: Application for Delivery Rider – Nairobi

For more information, visit: Kiondo Market Website or contact 0780514530. Social media pages: Twitter @kiondomarket, Instagram @kiondomarket, and Facebook kiondomarket.

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TAGS

Delivery Rider job in Nairobi, Delivery Rider vacancy Kenya, Motorbike delivery jobs Kenya, Delivery Rider hiring 2025, Delivery Rider career opportunity

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10 Expert Tips to Succeed as a Delivery Rider Applicant

1. Customize Your CV for Delivery Roles

Many applicants submit generic CVs that fail to emphasize their specific riding and delivery expertise. As a Delivery Rider, employers want to see clear proof that you have handled similar responsibilities in the past. Instead of simply writing “Motorbike Rider,” tailor your CV to showcase achievements such as “Completed 50+ daily deliveries across Nairobi within strict timelines” or “Maintained 100% safety record over two years.” Including metrics makes your experience more credible. Highlight your KCSE certification, your valid motorcycle license, and especially your certificate of good conduct—these reassure employers of your integrity and compliance. If you’ve worked in customer-facing delivery roles, mention instances where you resolved customer complaints, managed time-sensitive packages, or used delivery apps. A targeted CV demonstrates to recruiters that you understand the expectations of a professional Delivery Rider, increasing your chances of being shortlisted.

2. Highlight Road Safety and Training

Safety is the cornerstone of being a successful Delivery Rider. Employers lose significant money and credibility when deliveries are delayed or damaged due to accidents. To stand out, emphasize any training you have undertaken related to road safety, such as NTSA-certified riding courses. If you have attended workshops on defensive driving or traffic rules, include these in your application. Demonstrating awareness of safety protocols—such as wearing reflective jackets, helmets, and following traffic lights—immediately marks you as a responsible candidate. During interviews, be prepared to discuss how you handle heavy traffic situations in Nairobi, rainy conditions, or late-night deliveries. Recruiters will favor riders who show maturity and prioritize safety over recklessness. A proven clean riding record is often the difference between landing the job or being overlooked. Employers want riders who not only deliver packages but also return home safe and sound every day.

3. Provide Strong References for Reliability

The most sought-after trait in a Delivery Rider is reliability. Late deliveries or missing packages damage customer trust and the company’s reputation. That’s why references matter. Provide contacts of past supervisors or managers who can vouch for your punctuality, honesty, and consistency. If you have ever worked as a delivery rider for restaurants, courier services, or supermarkets, ask your manager to confirm that you never missed shifts or delayed deliveries. A testimonial like, “He completed every delivery on time and maintained high customer satisfaction,” carries more weight than anything you write on your CV. Additionally, if you have no formal delivery experience but have worked in roles requiring discipline (e.g., security or customer service), use references that prove you can be trusted with company property. Strong endorsements make your application credible and reassure employers that you are a dependable Delivery Rider who can be trusted with responsibility.

4. Master Nairobi Routes and Geography

Knowledge of routes is a core skill for a Delivery Rider in Nairobi. Unlike office-based jobs, this role demands street-smart navigation. Employers want candidates who understand not only the main highways but also backstreets and shortcuts that save time during peak traffic hours. Riders who waste fuel or time because they constantly get lost are rarely retained. Demonstrate in your CV or interview that you are familiar with major estates, business hubs, and delivery hotspots. You can mention, for example, that you are comfortable navigating areas like Westlands, Industrial Area, Umoja, Rongai, or Thika Road. If you have experience using GPS tools such as Google Maps or apps like Glovo and Jumia rider platforms, highlight it. Employers increasingly rely on digital route planning, so riders who combine natural geography skills with technology are considered highly valuable. This expertise directly translates to faster, safer, and more efficient deliveries.

5. Emphasize Customer Service Skills

A Delivery Rider is often the only direct contact customers have with a company. That means you’re not just delivering goods—you’re delivering impressions. Employers prioritize candidates who demonstrate courtesy, patience, and clear communication. If a package is delayed or a customer gives unclear directions, how do you respond? Employers are more likely to hire riders who can politely update customers via phone calls, apologize for delays, and resolve complaints without escalating conflicts. During your interview, share examples where you handled difficult clients calmly. Employers value riders who smile, dress neatly, and maintain professionalism, even under pressure. Adding phrases such as “Ensured customer satisfaction by providing friendly service and clear delivery updates” to your CV shows recruiters that you see beyond just the motorbike—you understand that customer service is as important as delivery speed. This human touch is what sets apart top-performing riders in Kenya’s competitive delivery industry.

6. Demonstrate Motorcycle Maintenance Knowledge

A successful Delivery Rider must know how to keep their motorcycle in excellent condition. Riders who constantly face breakdowns cost the company money and cause delays. Employers look for candidates who show responsibility in maintaining their bikes. Even if the company provides the motorcycle, demonstrating that you can conduct pre-ride inspections—checking fuel levels, brakes, tire pressure, and oil—makes you more attractive. Highlight past experiences where you reported mechanical issues early, preventing accidents. Knowledge of simple fixes, such as replacing spark plugs, tightening chains, or inflating tires, gives you an edge. Mention these skills in your CV and during interviews. Employers want riders who respect company assets, and being proactive in maintenance reflects responsibility. Your ability to combine safe riding with mechanical awareness reassures recruiters that you will keep deliveries consistent without unnecessary downtime caused by avoidable breakdowns.

7. Keep All Documents Updated

Documentation is a critical requirement for all Delivery Rider jobs in Kenya. Many applicants are rejected simply because their documents are expired or incomplete. Ensure your motorcycle license is valid, your ID is current, and your certificate of good conduct is updated. Employers use these documents to confirm you meet the legal and security requirements of the job. An applicant who submits complete documents in their application demonstrates seriousness and readiness. If your documents are expired, start renewal early—it takes time, and delays could cost you the opportunity. Include clear scanned copies when applying, as this prevents back-and-forth communication. During interviews, carry originals neatly filed in a folder. Having your paperwork in order shows discipline, organization, and professionalism. Remember, delivery companies deal with sensitive packages and cash-on-delivery transactions, so they must only hire riders who can prove their legitimacy and trustworthiness on paper.

8. Demonstrate Time Management Skills

Time is money in the delivery sector. Employers need Delivery Riders who can plan their routes, avoid unnecessary delays, and deliver within promised timelines. Late deliveries often result in refunds, complaints, or customer loss. To stand out, emphasize your ability to manage multiple deliveries effectively. Mention past experiences where you completed high volumes of deliveries within short timeframes. Discuss strategies such as grouping deliveries by location, planning routes in advance, and using technology to optimize schedules. Employers will be impressed if you show that you balance speed with safety, avoiding reckless shortcuts. During interviews, you may be asked, “How would you handle 15 deliveries in different parts of Nairobi in a single afternoon?” Prepare to explain how you would prioritize and plan efficiently. This proves to employers that you understand the fast-paced nature of the role and that you can perform under pressure.

9. Learn to Use Delivery Apps and Digital Tools

The delivery sector in Kenya is increasingly digitized. As a modern Delivery Rider, you’ll likely use mobile apps for route tracking, cashless payments, or proof of delivery. Companies such as Glovo, Uber Eats, and Jumia rely heavily on technology. Familiarity with GPS systems, order-tracking apps, and digital signature tools will make you more competitive. If you have experience using smartphones for deliveries, mention it in your CV. Even if you haven’t, start practicing with common apps like Google Maps, Waze, or WhatsApp for sharing live locations. Employers prefer riders who adapt quickly to new technologies, as it reduces training costs. Highlight your ability to troubleshoot minor technical issues—like reconnecting to mobile networks or syncing apps—that often arise in the field. Being tech-savvy positions you as a forward-looking candidate who can keep up with Kenya’s fast-growing digital economy, making you a valuable addition to any delivery team.

10. Present Yourself Professionally at Interviews

Many applicants underestimate the power of first impressions. Even though a Delivery Rider role is field-based, employers expect professionalism from day one. Arriving at the interview neatly dressed, carrying your documents in a clean folder, and greeting the panel confidently can make all the difference. Employers want riders who represent their brand positively in front of customers. Avoid showing up in dirty riding gear or casual wear unless instructed. Instead, wear clean, modest clothing and ensure your personal grooming is presentable. During the interview, answer questions clearly, avoid slang, and demonstrate enthusiasm for the role. Share examples that show discipline, customer service, and reliability. Remember, as a rider you will be the face customers interact with—so employers hire those who show courtesy and pride in their work. By presenting yourself as a professional, you increase your chances of being selected, even over candidates with slightly more riding experience.