• Position Title: Airport Services Duty Officer
• Location: Nairobi, Kenya (Jomo Kenyatta International Airport)
• Employment Type: Full-Time (Permanent)
• Number of Vacancies: 1
• Salary: KES 150,000 – 250,000 Monthly (Estimated based on 2025 market data from Glassdoor and MySalaryScale, where airport duty officer salaries in Kenya average KES 120K-200K monthly, adjusted for Qatar Airways’ global standards, 4+ years supervisory experience, and premium airline operations, comparable to roles at Kenya Airways or Emirates, with shift allowances and benefits adding 15-20%.)
• Category/Department: Cargo & Airport Operations
• Reporting To: Airport Services Manager
• Application Deadline: November 6, 2025

Introduction

The Airport Services Duty Officer role at Qatar Airways in Nairobi offers a dynamic leadership opportunity for seasoned aviation professionals to oversee ground operations at JKIA. This full-time permanent position involves supervising flight handling, check-in, boarding, and ramp activities to ensure safety, punctuality, and exceptional customer service. Ideal for candidates with 4+ years in supervisory airline/ground handling roles, the role demands fluency in English, knowledge of Weight & Balance, and Dangerous Goods Regulations.

As a direct representative of the Airport Services Manager, the Duty Officer will drive operational excellence, aligning with Qatar Airways’ 5-star service and Kenya’s KES 300 billion aviation sector growth under Vision 2030. This vacancy suits high-pressure performers with strong communication and computer skills, offering global exposure in a fast-paced, inclusive environment.

About Qatar Airways Group

Qatar Airways, launched in 1997 and headquartered in Doha, operates 250+ aircraft to 170+ destinations, achieving 85% on-time performance and Skytrax 5-star rating. In Kenya, QR serves Nairobi with 14 weekly flights, handling 500,000+ passengers annually (2024 estimates). Employing 50,000+ globally, QR contributes to Kenya’s KES 100 billion air transport sector, aligned with Vision 2030’s logistics hub goals.

QR fosters a culture of innovation and service excellence, rated 4.5/5 for career growth on reviews. For the Airport Services Duty Officer, QR offers training in IATA standards, mentorship, and exposure to global operations, creating a workplace where your leadership ensures seamless flights in a diverse, inclusive environment.

Key Responsibilities

As an Airport Services Duty Officer at Qatar Airways, you will lead shift operations. Core duties include:

• Supervise flight-handling activities (flight editing, check-in, transfers, boarding) to ensure high service standards and on-time departures.
• Ensure passenger and aircraft handling conform to safety and security standards.
• Ensure all QR aircraft handling standards are met on a shift basis.
• Manage and control manpower to optimize utilization, maintain morale, and discipline.
• Ensure proper allocation of manpower and resources in airport operations.
• Complete checks to maintain adequate operational standards.
• Resolve customer problems/complaints on duty, collaborating with Customer Relations for resolutions.
• Facilitate ramp handling in liaison with GHA, Caterers, Fueling, Maintenance, Cargo, and Crew to expedite departures.
• Act as direct representative of the Airport Services Manager during shifts.
• Ensure punctuality and safety of all Qatar Airways operations.

Qualifications and Skills

The Airport Services Duty Officer role requires specific qualifications and competencies, as outlined:

• Minimum 4 years of relevant experience in airline/reputed Ground Handling Operations at supervisory level.
• Excellent communication skills with fluency in English.
• Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.
• Ability to perform duties under pressure while maintaining highest customer service standards.
• Good understanding of conditions of carriage, International Civil Aviation Safety and Security procedures.
• Experience in Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.
• High level of computer literacy.
• Excellent customer focus and service delivery.

Company Culture and Values

Qatar Airways fosters a culture of excellence, innovation, and global connectivity, reflecting its 5-star status. With 50,000+ staff, QR promotes diversity through inclusive hiring and operational training, encouraging collaboration via shift briefings and cross-functional coordination. Values of safety and service guide operations, with Duty Officers central to on-time performance.

QR supports growth with IATA certifications and global rotations, creating a high-performance workplace rated 4.5/5 for opportunity. For the Airport Services Duty Officer, this means leading in a dynamic aviation hub, aligned with Vision 2030, offering a fulfilling path in international operations.

How to Apply

Apply now for the Airport Services Duty Officer position at Qatar Airways.

Click here to apply: https://careers.qatarairways.com/global/JobDetail/Airport-Services-Duty-Officer-Nairobi-Kenya/74613 by November 6, 2025.

Qatar Airways is an equal opportunity employer; only shortlisted contacted. No fees. Note: Salary estimated; employer determines final.

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Airport Services Duty Officer Nairobi, Qatar Airways Careers, Ground Handling Supervisor, Flight Operations Leadership, Ramp Handling Roles, Full-Time Aviation Vacancies, JKIA Jobs, Dangerous Goods Regulations, Customer Service Excellence, Kenya Vision 2030 Aviation

Expert Tips for Success as an Airport Services Duty Officer: A Shortlister’s Perspective

As a recruiter shortlisting for the Airport Services Duty Officer role at Qatar Airways, I prioritize applications that demonstrate alignment with high-pressure aviation demands—safety compliance, manpower optimization, and complaint resolution in a 5-star environment. With a 60% rejection rate due to generic CVs or lack of supervisory examples, these 10 tips are designed to place your application in the top 10% by showcasing your 4+ years in ground operations. Each tip provides realistic, impactful examples for your CV, cover letter, and interview, explaining why they work from a shortlister’s perspective.

Tip 1: Lead with a Quantified On-Time Performance Achievement

Why It Works: Recruiters seek Duty Officers who excel in punctuality, a core KPI for Qatar Airways’ 85% OTP. A CV opening with a specific, measurable performance achievement (e.g., “Achieved 98% on-time departures”) grabs attention, proving your operational leadership. Metrics demonstrate your impact, aligning with QR’s service goals.

CV Example:
“Achieved 98% on-time departures as an Airport Services Duty Officer candidate at Kenya Airways, supervising 50 flights monthly.”
Why: This showcases your punctuality impact, aligning with QR’s OTP needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at Emirates SkyCargo, I optimized 95% manpower utilization, preparing me for Qatar Airways’ requirements.”
Why: It links your experience to the job’s optimization needs, showing recruiters your proven leadership.

Interview Example:
“As an Airport Services Duty Officer candidate, I facilitated 40 ramp handovers monthly with 92% efficiency at JKIA, aligning with Qatar Airways’ standards.”
Why: This concise story highlights your operational skills with metrics, making you a strong candidate.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with an OTP metric (e.g., “98% on-time,” “50 flights”). Include “Airport Services Duty Officer” and “on-time performance” in your CV and cover letter. Practice a 30-second interview story with specific results. Attach a redacted shift report to your portfolio. Follow up 3 days post-submission via the QR careers portal emphasizing Qatar Airways’ punctuality focus. Network via Kenya Aviation Supervisors on LinkedIn for examples.

Tip 2: Highlight Safety Compliance with a Standard Example

Why It Works: Ensuring safety standards is a core duty for Duty Officer, and recruiters prioritize candidates who prevent incidents. A specific example of compliance (e.g., “Maintained 100% safety in 500 operations”) shows discipline, a top shortlisting factor. Metrics demonstrate your ability to enforce, aligning with QR’s security goals.

CV Example:
“Maintained 100% safety compliance in 500 ground operations as an Airport Services Duty Officer candidate at Flydubai.”
Why: This quantifies your discipline impact, aligning with QR’s safety needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at Ethiopian Airlines, I enforced 95% security protocols, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s enforcement needs, showing recruiters your discipline skills.

Interview Example:
“As an Airport Services Duty Officer candidate, I audited 30 shifts monthly with 98% compliance, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your discipline with metrics, boosting your interview appeal.

How to Do It: Include a “Safety Compliance” section in your CV with 2-3 examples, each with compliance metrics. In your cover letter, connect one example to QR’s security needs. For interviews, practice a 30-second story with specific audits. Attach a redacted safety checklist to your portfolio. Follow up emphasizing QR’s standards focus. Network via Kenya Safety Officers on LinkedIn for examples.

Tip 3: Demonstrate Manpower Optimization with a Utilization Example

Why It Works: Optimizing manpower is essential for Duty Officer, and recruiters prioritize candidates who boost efficiency. A specific example of utilization (e.g., “Optimized 50 staff with 90% productivity”) shows leadership, a top shortlisting factor. Metrics demonstrate your ability to allocate, aligning with QR’s resource goals.

CV Example:
“Optimized 50 ground staff as an Airport Services Duty Officer candidate at Kenya Airways, achieving 90% productivity.”
Why: This quantifies your leadership impact, aligning with QR’s manpower needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at RwandAir, I allocated 40 resources with 85% efficiency, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s allocation needs, showing recruiters your leadership skills.

Interview Example:
“As an Airport Services Duty Officer candidate, I managed 30 staff per shift with 92% utilization, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your leadership with metrics, increasing your interview prospects.

How to Do It: Include a “Manpower Optimization” section in your CV with 2-3 examples, each with productivity metrics. In your cover letter, connect one example to QR’s resource needs. For interviews, practice a 30-second story with specific allocation. Attach a redacted roster to your portfolio. Follow up emphasizing QR’s efficiency focus. Network via Kenya Ground Leaders on LinkedIn for examples.

Tip 4: Highlight Complaint Resolution with a Customer Example

Why It Works: Resolving complaints is a core duty for Duty Officer, and recruiters prioritize candidates who maintain satisfaction. A specific example of resolution (e.g., “Resolved 100 complaints with 95% satisfaction”) shows service focus, a top shortlisting factor. Metrics demonstrate your ability to collaborate, aligning with QR’s 5-star goals.

CV Example:
“Resolved 100 passenger complaints as an Airport Services Duty Officer candidate at Emirates with 95% satisfaction.”
Why: This quantifies your service impact, aligning with QR’s complaint needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at Ethiopian, I collaborated on 80 cases with 90% resolution, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s collaboration needs, showing recruiters your service skills.

Interview Example:
“As an Airport Services Duty Officer candidate, I handled 50 complaints monthly with 92% satisfaction, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your service with metrics, boosting your interview appeal.

How to Do It: Include a “Complaint Resolution” section in your CV with 2-3 examples, each with satisfaction metrics. In your cover letter, connect one example to QR’s customer needs. For interviews, practice a 30-second story with specific resolutions. Attach a redacted feedback form to your portfolio. Follow up emphasizing QR’s service focus. Network via Kenya Customer Duty Officers on LinkedIn for examples.

Tip 5: Demonstrate Ramp Coordination with a Departure Example

Why It Works: Facilitating ramp activities is key for Duty Officer, and recruiters prioritize candidates who expedite departures. A specific example of coordination (e.g., “Coordinated 50 ramp handovers with 98% OTP”) shows execution, a top shortlisting factor. Metrics demonstrate your ability to liaise, aligning with QR’s punctuality goals.

CV Example:
“Coordinated 50 ramp handovers as an Airport Services Duty Officer candidate at Flydubai with 98% on-time performance.”
Why: This quantifies your execution impact, aligning with QR’s ramp needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at RwandAir, I liaised for 40 departures with 95% efficiency, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s liaison needs, showing recruiters your execution skills.

Interview Example:
“As an Airport Services Duty Officer candidate, I facilitated 30 handovers monthly with 92% OTP, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your execution with metrics, increasing your interview prospects.

How to Do It: Include a “Ramp Coordination” section in your CV with 2-3 examples, each with OTP metrics. In your cover letter, connect one example to QR’s departure needs. For interviews, practice a 30-second story with specific coordination. Attach a redacted ramp log to your portfolio. Follow up emphasizing QR’s punctuality focus. Network via Kenya Ramp Supervisors on LinkedI for examples.

Tip 6: Highlight Dangerous Goods Knowledge with a Regulation Example

Why It Works: Knowledge of Dangerous Goods Regulations is mandatory for Duty Officer, and recruiters prioritize candidates who ensure compliance. A specific example of regulation (e.g., “Handled 100 DGR shipments with 100% compliance”) shows expertise, a top shortlisting factor. Metrics demonstrate your ability to manage, aligning with QR’s safety goals.

CV Example:
“Handled 100 Dangerous Goods shipments as an Airport Services Duty Officer candidate at Kenya Airways with 100% compliance.”
Why: This quantifies your expertise, aligning with QR’s DGR needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at Ethiopian, I enforced 80 DGR procedures with 98% accuracy, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s compliance needs, showing recruiters your expertise.

Interview Example:
“As an Airport Services Duty Officer candidate, I audited 50 DGR cases monthly with 100% compliance, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your expertise with metrics, boosting your interview appeal.

How to Do It: Include a “Dangerous Goods Knowledge” section in your CV with 2-3 examples, each with compliance metrics. In your cover letter, connect one example to QR’s safety needs. For interviews, practice a 30-second story with specific handling. Attach a redacted DGR certificate to your portfolio. Follow up emphasizing QR’s regulation focus. Network via Kenya DGR Specialists on LinkedIn for examples.

Tip 7: Demonstrate Pressure Performance with a High-Volume Example

Why It Works: Performing under pressure is essential for Duty Officer, and recruiters prioritize candidates who maintain service. A specific example of high-volume (e.g., “Managed 50 flights in peak with 95% service”) shows resilience, a top shortlisting factor. Metrics demonstrate your ability to deliver, aligning with QR’s operational goals.

CV Example:
“Managed 50 peak-hour flights as an Airport Services Duty Officer candidate at Emirates with 95% service standards.”
Why: This quantifies your resilience, aligning with QR’s pressure needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at Flydubai, I handled 40 high-pressure shifts with 90% customer focus, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s delivery needs, showing recruiters your resilience.

Interview Example:
“As an Airport Services Duty Officer candidate, I led 30 peak operations monthly with 92% standards, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your resilience with metrics, increasing your interview prospects.

How to Do It: Include a “Pressure Performance” section in your CV with 2-3 examples, each with service metrics. In your cover letter, connect one example to QR’s operational needs. For interviews, practice a 30-second story with specific peaks. Attach a redacted peak report to your portfolio. Follow up emphasizing QR’s high-volume focus. Network via Kenya Pressure Duty Officers on LinkedIn for examples.

Tip 8: Highlight Computer Literacy with a System Example

Why It Works: High computer literacy is required for Duty Officer, and recruiters prioritize candidates who use systems efficiently. A specific example of system use (e.g., “Used Altea for 500 check-ins with 98% accuracy”) shows technical skills, a top shortlisting factor. Metrics demonstrate your ability to operate, aligning with QR’s digital goals.

CV Example:
“Used Altea DCS for 500 check-ins as an Airport Services Duty Officer candidate at Kenya Airways with 98% accuracy.”
Why: This quantifies your technical impact, aligning with QR’s literacy needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at RwandAir, I operated SITA for 400 flights with 95% efficiency, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s operation needs, showing recruiters your technical skills.

Interview Example:
“As an Airport Services Duty Officer candidate, I managed 50 system tasks monthly with 92% accuracy, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your technical skills with metrics, boosting your interview appeal.

How to Do It: Include a “Computer Literacy” section in your CV with 2-3 examples, each with accuracy metrics. In your cover letter, connect one example to QR’s digital needs. For interviews, practice a 30-second story with specific systems. Attach a redacted system screenshot (anonymized) to your portfolio. Follow up emphasizing QR’s tech focus. Network via Kenya Aviation IT Pros on LinkedIn for examples.

Tip 9: Demonstrate Leadership with a Morale Example

Why It Works: Maintaining staff morale is key for Duty Officer, and recruiters prioritize candidates who lead teams. A specific example of morale (e.g., “Improved team morale for 50 staff with 90% retention”) shows management, a top shortlisting factor. Metrics demonstrate your ability to motivate, aligning with QR’s discipline goals.

CV Example:
“Improved morale for 50 ground staff as an Airport Services Duty Officer candidate at Ethiopian with 90% retention.”
Why: This quantifies your management impact, aligning with QR’s morale needs.

Cover Letter Example:
“As an Airport Services Duty Officer candidate at Flydubai, I disciplined 40 staff with 85% compliance, preparing me for Qatar Airways’ requirements.”
Why: It connects your experience to the job’s motivation needs, showing recruiters your management skills.

Interview Example:
“As an Airport Services Duty Officer candidate, I led 30 staff monthly with 92% morale, aligning with Qatar Airways’ standards.”
Why: This story emphasizes your management with metrics, increasing your interview prospects.

How to Do It: Include a “Leadership” section in your CV with 2-3 examples, each with retention metrics. In your cover letter, connect one example to QR’s discipline needs. For interviews, practice a 30-second story with specific leadership. Attach a redacted team feedback to your portfolio. Follow up emphasizing QR’s team focus. Network via Kenya Aviation Leaders on LinkedIn for examples.

Tip 10: Craft a Concise, Passion-Driven Interview Talk

Why It Works: Recruiters prioritize Duty Officers who convey passion and alignment with Qatar Airways’ 5-star mission. A concise, 1-minute talk linking your skills to QR’s goals (e.g., global excellence) makes you memorable and demonstrates fit. Referencing JKIA operations shows research, a key shortlisting factor.

CV Example (Summary Statement):
“Dynamic Airport Services Duty Officer candidate with 5 years at Kenya Airways, achieving 98% OTP, eager to lead Qatar Airways’ Nairobi excellence.”
Why: This sets a strong tone, aligning your skills with QR’s mission.

Cover Letter Example:
“With 4 years supervising 95% safe operations at Emirates, I’m passionate about Qatar Airways’ 5-star service at JKIA.”
Why: It conveys enthusiasm and ties your skills to QR’s goals, making your application compelling.

Interview Example:
“As an Airport Services Duty Officer candidate, I optimized 92% manpower at a hub, excited to drive Qatar Airways’ global standards in Nairobi.”

How to Do It: Craft a 1-minute talk highlighting your aviation experience, a key achievement (e.g., “92% manpower”), and passion for QR’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in professional attire, arrive early, and bring a folder with your CV, IATA certificates. Reference JKIA. Follow up via the QR portal emphasizing Qatar Airways’ innovation vision. Network via Kenya QR Alumni on LinkedIn for insights.

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