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Essential Job Details
- Position Title: Digital Solutions Support Engineer
- Organization: Davis & Shirtliff Group
- Location: Nairobi Head Office (with regional project support)
- Employment Type: Full-Time
- Number of Positions: One
- Department: Digital Engineering Solutions
- Reporting To: Group Digital Engineering Solutions Manager
- Application Deadline: Friday, 30th May 2025
- Application Link: Apply Here
Introduction to the Role
Davis & Shirtliff Group, East Africa’s leading supplier of water and energy solutions, is seeking a technically proficient and results-oriented Digital Solutions Support Engineer to join its Nairobi-based Digital Engineering Solutions team. This role is pivotal to the deployment, support, and optimization of enterprise-grade digital technologies across the region.
The ideal candidate will combine hands-on experience in operational technologies (OT), industrial control systems, and ICT networks with the ability to communicate effectively, train users, and support digital transformation initiatives.
This role offers the chance to work at the forefront of smart infrastructure in East Africa, contributing to intelligent energy and water systems that impact businesses, governments, and communities across the continent.
About Davis & Shirtliff Group
The Davis & Shirtliff Group is a respected industry leader specializing in the distribution and service of water and energy-related equipment. With operations in Kenya, Uganda, Tanzania, Zambia, Rwanda, South Sudan, DRC, and Zimbabwe, the company is committed to delivering sustainable, technology-driven solutions to meet the evolving needs of its customers.
Headquartered in Nairobi, the Group operates a robust regional network supported by over 900 professionals, including engineers, technical specialists, sales teams, and digital transformation experts. The company has invested significantly in digital engineering, control systems, SCADA, metering, and IoT platforms to ensure it remains at the cutting edge of utility management and industrial automation.
Role Purpose and Key Responsibilities
The Digital Solutions Support Engineer will be responsible for end-to-end implementation, training, and post-deployment support of digital hardware and software systems across the organization and its clientele.
Key Responsibilities Include:
Training & Support
- Conduct comprehensive training sessions for internal staff and external clients on deployed digital systems
- Create and distribute technical documentation and user guides
- Provide ongoing technical support to ensure system uptime and optimal performance
Sales & Pre-Sales Engagement
- Support the commercial team during the sales process with technical demonstrations and product walkthroughs
- Work collaboratively to convert prospects into clients through solution-focused discussions
- Offer real-time technical advisory to support tender documentation and solution pitching
Deployment & Integration
Lead or participate in the deployment, configuration, and testing of the following systems:
- Building Management Systems (BMS)
- Supervisory Control and Data Acquisition (SCADA) platforms
- Internet of Things (IoT) solutions
- Smart and Prepaid Metering Systems for electricity and water
- Power Monitoring and Control Infrastructure
- Data Centre Infrastructure support, monitoring, and optimization
System Optimization and Maintenance
- Troubleshoot and resolve system errors, performance bottlenecks, or connectivity issues
- Recommend and implement best practices for system scaling, backups, and resilience
- Collaborate with cross-functional teams to continuously improve infrastructure performance
Documentation and Reporting
- Maintain comprehensive records of system architecture, configurations, upgrades, and incidents
- Report on client training, deployments, and support cases handled monthly
- Participate in post-deployment reviews to assess client satisfaction and lessons learned
Candidate Profile: Qualifications and Requirements
Academic and Technical Qualifications
- Bachelor’s Degree in Electrical Engineering, Electronic Engineering, Mechatronics, or a related technical field
Professional Experience
- Minimum of 3–5 years of experience in digital engineering support, system integration, or industrial automation
- Strong background in Operational Technology (OT) and ICT Networking
- Proven deployment experience with SCADA, BMS, metering, or IoT platforms
- Familiarity with industrial communication protocols, such as Modbus, BACnet, or MQTT
Technical Proficiency
- Excellent command of network architecture, routing, and security protocols
- Experience in system configuration, firmware updates, and endpoint monitoring
- Exposure to scripting or automation tools for monitoring or remote diagnostics is a plus
Soft Skills and Attributes
- Strong problem-solving skills and ability to think critically under pressure
- Effective verbal and written communication skills
- Ability to manage client relationships professionally and diplomatically
- Self-driven, resourceful, and capable of working independently or as part of a multi-disciplinary team
Additional Requirements
- Valid driver’s license is mandatory
- Willingness to travel regionally for system installations, training, and site support
Why Join Davis & Shirtliff?
Strategic Impact
- Directly contribute to mission-critical projects in the water and energy sectors
- Enable clients across East Africa to adopt intelligent infrastructure solutions
- Support the expansion of IoT and smart control systems that power sustainable development
Professional Growth
- Work alongside highly skilled engineers, system architects, and project managers
- Gain exposure to global best practices in digital systems and automation
- Participate in vendor certifications, training workshops, and professional development programs
Organizational Culture
- Davis & Shirtliff promotes a values-driven environment, focused on service, quality, and innovation
- Employees are empowered through autonomy, responsibility, and a shared mission
Application Process – How to Apply
Interested and qualified candidates should apply through the official Davis & Shirtliff vacancy portal.
Apply Online:
Digital Solutions Support Engineer – Apply Now
Application Deadline:
Friday, 30th May 2025
Only shortlisted candidates will be contacted for interviews and practical evaluations.
Applicants are encouraged to apply early to avoid last-minute portal issues. Ensure all supporting documents and certificates are included.
Equal Opportunity Employer Statement
Davis & Shirtliff is an equal opportunity employer committed to workforce diversity. All qualified candidates, regardless of gender, ethnicity, disability status, or background, are encouraged to apply. The recruitment process is merit-based and designed to support the Group’s commitment to inclusion and innovation.
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