Exciting Career Opportunities At HF Group, Nairobi, Kenya 2025

Posted: August 30, 2025
Application Deadline: Not specified (apply promptly as positions may close upon filling)
Location: Nairobi, Kenya

HF Group, a leading integrated financial solutions provider regulated by the Central Bank of Kenya (CBK), has been a cornerstone of Kenya’s financial sector since its establishment as Housing Finance in 1965. Listed on the Nairobi Securities Exchange since 1992, HF Group offers a wide range of services, including Personal Banking, SME and Commercial Banking, Trade Finance, Diaspora Banking, Treasury, Property Finance, and Insurance.

Through its HF Group Jobs initiative, the company is recruiting for three critical roles based in Nairobi: Client Service Manager – Diaspora Banking, Manager, Financial Planning & Analysis, and Head, Financial Planning & Controls. These positions provide professionals with opportunities to contribute to a dynamic financial institution focused on delivering exceptional customer experiences, innovative digital solutions, and strategic financial leadership in Kenya’s competitive banking sector.

Important Note: The recruitment process for HF Group is entirely free of charge. Applicants should beware of fraudsters soliciting money for recruitment assistance. Suspicious activity should be reported to HF Group via customer.service@hfgroup.co.ke or to the relevant authorities. HF Group is committed to a transparent, merit-based, and inclusive recruitment process, welcoming diverse candidates to join its innovative team.

Open Positions at HF Group

HF Group is seeking talented professionals to fill the following full-time roles at its Nairobi headquarters:

Client Service Manager – Diaspora Banking
Manager, Financial Planning & Analysis
Head, Financial Planning & Controls

These HF Group Jobs are tailored for professionals passionate about customer service, financial planning, and strategic leadership, offering opportunities to drive growth and innovation within a leading financial institution in Nairobi.

General Application Requirements

Application Process: Candidates must apply exclusively through the official HF Group job portal links provided for each role, uploading an updated CV in PDF, DOC, DOCX, or RTF format. No alternative application methods (e.g., email submissions) are accepted, as specified in the provided document. Only shortlisted candidates will be contacted.
Location: Nairobi, Kenya.
Deadline: Not specified. Candidates are encouraged to apply promptly, as HF Group may close applications once suitable candidates are identified.
Communication: Only shortlisted candidates will receive communication from the HF Group recruitment team. For inquiries, contact +254 709 438000 or visit hfgroup.co.ke.
Fraud Prevention: HF Group does not charge fees for recruitment. Verify all communications and report suspicious activity to customer.service@hfgroup.co.ke or the relevant authorities.
Eligibility: Candidates must have legal authorization to work in Kenya. HF Group may require academic and professional certificates upon selection to verify qualifications.

Please Note:

Applications must be submitted through the specified job portal links to ensure processing by the HF Group recruitment team.
HF Group is an equal opportunity employer, welcoming applications from diverse candidates who align with its mission to deliver innovative financial solutions.
Candidates should tailor their applications to reflect the commitment of HF Group to customer experience, digital innovation, and financial excellence.

1. Client Service Manager – Diaspora Banking

Job Type: Full Time
Qualification: Bachelor’s Degree from a recognized accredited university
Experience: 3–4 years in a customer management role
Location: Nairobi
Job Field: Banking / Customer Care

Role Overview

The Client Service Manager – Diaspora Banking will enhance customer experiences for diaspora clients, managing escalations, promoting digital channel adoption, and supporting product development. This role involves leveraging customer relationship management (CRM) tools, handling queries via diaspora@hfgroup.co.ke, and collaborating with relationship managers to streamline account and loan processes. The ideal candidate will contribute to achieving a Net Promoter Score (NPS) of 60, aligning with the commitment of HF Group to exceptional service and innovation in Nairobi’s diaspora banking sector.

Key Responsibilities

Customer Escalations: Manage all escalations related to diaspora support, ensuring first contact resolution for all queries directed to the role.
Product Development: Identify unmet customer needs and support the implementation of new products and services tailored for diaspora clients.
CRM Management: Utilize CRM tools to drive customer acquisition, retention, and relationship maximization, enhancing the diaspora banking proposition.
Email Handling: Respond promptly to client inquiries via diaspora@hfgroup.co.ke, maintaining high service standards.
E-Channel Promotion: Encourage diaspora clients to adopt digital banking channels, ensuring seamless access to online platforms.
Feedback Collection: Gather customer feedback through interviews and online surveys to ensure client expectations are met.
SLA and TAT Compliance: Monitor and follow up on service level agreements (SLAs) and turnaround times (TATs) to uphold service excellence.
Cross-Selling: Educate clients on product features and benefits, cross-selling based on identified needs to drive financial performance.
NPL Management: Collaborate with Relationship Managers to manage non-performing loans (NPLs) in the diaspora segment.
Event Planning: Support the planning of diaspora engagement activities, including webinars, activations, trips, and events, to strengthen market presence.
Compliance: Ensure 100% adherence to policies, procedures, and statutory guidelines, including KYC and AML regulations, minimizing risk exposure.
Reporting: Prepare and submit reports to stakeholders in agreed formats and timelines, supporting operational effectiveness.
Audit Support: Achieve a ‘Good’ audit rating for the Diaspora Banking Proposition, ensuring prompt closure of audit exceptions.
Team Training: Champion training on the homeward proposition, fostering team development and performance.

Key Outputs/Deliverables

Achievement of an NPS score of 60 for diaspora banking services.
Effective resolution of all diaspora client escalations with first contact resolution.
Increased adoption of digital channels among diaspora clients.
Comprehensive customer feedback reports driving product and service enhancements.
Timely adherence to SLAs and TATs, maintaining high service standards.
Reduced NPLs in the diaspora segment through effective collaboration.
Successful execution of diaspora engagement events, enhancing market presence.
Full compliance with KYC, AML, and internal policies.
Accurate and timely stakeholder reports, improving operational efficiency.
‘Good’ audit rating with prompt closure of exceptions for the diaspora proposition.

Qualifications and Skills

Bachelor’s Degree from a recognized accredited university in a relevant field (e.g., Business, Finance, Banking).
Certificate of Proficiency in Insurance (COP) or CISI fellowship is an added advantage.
3–4 years’ experience in a customer management role, preferably in banking or financial services.
In-depth knowledge of the local and diaspora banking industry, products, services, and regulations.
Strong proficiency in CRM tools for customer acquisition and retention.
Excellent customer engagement skills for internal and external stakeholders.
Knowledge of digital banking platforms and commercial banking operations.
Strong analytical and conceptual skills to identify client needs and propose solutions.
High integrity and commitment to compliance and regulatory frameworks.
Excellent interpersonal and communication skills for client relationship management.

Why Join HF Group

Contribute to delivering exceptional diaspora banking services in Nairobi.
Work in a customer-focused, digital-first environment with opportunities to enhance CRM and digital skills.
Join a leading financial institution with over 60 years of expertise, offering competitive career growth through HF Group Jobs.

Application Link:
Join HF Group as Client Service Manager – Diaspora Banking

2. Manager, Financial Planning & Analysis

Job Type: Full Time
Qualification: Bachelor’s Degree in Finance, Accounting, Banking, Data Science, or related field
Experience: 7 years in banking, with 2 years at supervisory or management level
Location: Nairobi
Job Field: Finance / Accounting / Audit

Role Overview

The Manager, Financial Planning & Analysis will drive strategic financial planning, budgeting, and performance analysis to support decision-making in Nairobi. This role involves preparing budgets, variance reports, ALCO/EXCO/board papers, and championing automation and revenue assurance initiatives. The ideal candidate will be highly analytical, with strong financial acumen, to optimize liquidity and enhance business performance across departments.

Key Responsibilities

Budget Development: Support the creation of the annual budget and medium-term strategic plan, ensuring alignment with business objectives.
Variance Reporting: Deliver timely budget variance reports to all departments, highlighting corrective actions for performance improvement.
ALCO/EXCO/Board Papers: Prepare high-quality papers for ALCO, EXCO, and board meetings to support strategic decisions.
ALM Support: Provide analysis and modeling to support asset-liability management (ALM) decisions for treasury operations.
Asset Pricing: Update and revise asset pricing models to ensure competitive offerings.
Revenue Assurance: Monitor and ensure continuous revenue assurance, identifying opportunities to grow and diversify revenue streams.
Cash Monitoring: Track cash holdings across the branch network to optimize liquidity.
Segment Reporting: Prepare and distribute timely segment reports to various departments, enhancing performance tracking.
ICAAP Development: Collaborate with departments to develop the annual Internal Capital Adequacy Assessment Process (ICAAP).
FTP Processes: Champion Funds Transfer Pricing (FTP) processes to align with financial strategy.
Automation: Drive robotic process automation (RPA) in finance processes to improve efficiency.
Competitor Analysis: Conduct quarterly competitor analysis, presenting insights to leadership.
Cost/Benefit Analysis: Perform cost/benefit analyses and prepare comparative reports on bank, group, and branch performance.
Business Partnerships: Foster partnerships between business units and the finance department to drive strategic objectives.

Key Outputs/Deliverables

Accurate annual budget and medium-term strategic plan aligned with business goals.
Timely budget variance reports driving corrective actions across departments.
High-quality ALCO, EXCO, and board papers supporting strategic decision-making.
Optimized ALM decisions through robust analysis and modeling.
Competitive asset pricing models enhancing client offerings.
Continuous revenue assurance with diversified revenue streams.
Effective liquidity management through cash monitoring across branches.
Comprehensive segment reports improving performance tracking.
Robust ICAAP aligned with business strategy.
Efficient FTP processes and automated finance workflows through RPA.
Quarterly competitor analysis reports informing leadership.
Actionable cost/benefit analyses enhancing financial performance.

Qualifications and Skills

Bachelor’s Degree in Finance, Accounting, Banking, Data Science, or a related quantitative field from a reputable institution.
CPA(K) certification required; CFA, FRM, FRR, or CIFA certifications are an added advantage.
Minimum 7 years’ experience in banking, with 2 years at supervisory or management level.
Hands-on experience in financial planning, performance management, or financial risk management.
Strong understanding of accounting principles and financial acumen.
Excellent MS Excel skills and proficiency in Data & BI tools (SQL, EDW, PowerBI, Python, R).
Experience in senior management relations and team management.
Highly analytical with strong problem-solving and presentation skills.
Results-oriented with excellent interpersonal and communication skills.
Team player committed to financial and strategic goals.

Why Join HF Group

Drive financial strategy at a leading financial institution in Nairobi.
Lead automation initiatives in a data-driven, innovative environment.
Join a dynamic team with competitive career growth opportunities through HF Group Jobs.

Application Link:
Join HF Group as Manager, Financial Planning & Analysis

3. Head, Financial Planning & Controls

Job Type: Full Time
Qualification: Bachelor’s Degree in Finance, Accounting, Banking, Data Science, or related field
Experience: 12 years in banking, with 4 years at management level
Location: Nairobi
Job Field: Finance / Accounting / Audit

Role Overview

The Head, Financial Planning & Controls will lead budgeting, forecasting, and financial control processes, ensuring strategic alignment and robust governance in Nairobi. This role involves overseeing balance sheet management, ICAAP, FTP, audits, and mentoring a high-performing finance team. The ideal candidate will be a seasoned leader with extensive finance experience to drive cost efficiency, compliance, and strategic decision-making.

Key Responsibilities

Budgeting and Forecasting: Lead budgeting, forecasting, and long-term financial planning processes, ensuring strategic alignment.
Performance Reviews: Oversee monthly and quarterly performance reviews, variance analysis, and business insights for senior management.
Segment Reporting: Ensure timely and accurate segment reporting for business units and legal entities.
Cost Allocation: Manage intra- and inter-company cost allocation and recharge frameworks, ensuring tax efficiency.
Balance Sheet Management: Oversee balance sheet planning and capital optimization in collaboration with Treasury and GM Finance.
ICAAP Leadership: Ensure an effective Internal Capital Adequacy Assessment Process (ICAAP).
FTP Ownership: Oversee Funds Transfer Pricing (FTP) processes to align with financial strategy.
ALCO/EXCO/Board Papers: Supervise preparation of high-quality papers for ALCO, EXCO, and board meetings.
Financial Governance: Develop and maintain financial control frameworks, ensuring compliance with policies and regulations.
Revenue Assurance: Oversee revenue assurance, identifying opportunities to enhance revenue streams.
Accounts Management: Ensure timely vendor payments, GL reconciliations, and accurate Fixed Asset Register maintenance.
System Improvements: Collaborate with IT to implement SAP integrations and resolve GL variances.
Decision Support: Provide thematic guidance to modeling teams and ensure accurate KPI dashboards.
Audits: Facilitate internal and external audits, ensuring closure of findings.
Team Leadership: Design talent development programs, mentor the finance team, and manage performance.

Key Outputs/Deliverables

Robust budgeting, forecasting, and long-term financial plans aligned with strategy.
Comprehensive performance reviews and variance analyses for senior management.
Accurate and timely segment reports enhancing performance tracking.
Tax-efficient cost allocation and recharge frameworks.
Optimized balance sheet and capital management supporting liquidity.
Effective ICAAP aligned with business objectives.
High-quality ALCO, EXCO, and board papers driving strategic decisions.
Strong financial governance and compliance with policies and regulations.
Timely vendor payments, accurate GL reconciliations, and reliable Fixed Asset Register.
Enhanced finance processes through SAP integrations and RPA.
Actionable KPI dashboards and quarterly competitor analyses.
Successful audit outcomes with prompt closure of findings.
High-performing finance team through effective mentorship and development.

Qualifications and Skills

Bachelor’s Degree in Finance, Accounting, Banking, Data Science, or a related quantitative field from a reputable institution.
CPA(K) certification required; CFA, FRM, FRR, or CIFA certifications are an added advantage.
Minimum 12 years’ experience in banking, with 4 years at management level in finance, audit, or strategy.
Hands-on experience in finance leadership and board/CBK relations.
Strong understanding of accounting principles and financial governance.
Proficiency in MS Office and Data & BI tools (SQL, EDW, PowerBI, Python, R).
Results-oriented with strong negotiation and problem-solving skills.
High emotional intelligence and excellent interpersonal skills.
Team player committed to strategic and financial goals.

Why Join HF Group

Lead financial strategy at a premier financial institution in Nairobi.
Drive innovation and governance in a dynamic, data-driven environment.
Join a respected brand with over 60 years of expertise, offering impactful career opportunities through HF Group Jobs.

Application Link:
Join HF Group as Head, Financial Planning & Controls

Application Process

To apply for these HF Group Jobs, candidates must follow these steps:

Prepare Application Materials: Submit an updated CV highlighting qualifications, skills, and experiences tailored to the specific role. A cover letter is optional but recommended to demonstrate alignment with the mission of HF Group. Use PDF, DOC, DOCX, or RTF format.
Submit Application: Apply exclusively through the official job portal links:
- Client Service Manager – Diaspora Banking: Apply Here
- Manager, Financial Planning & Analysis: Apply Here
- Head, Financial Planning & Controls: Apply Here
Deadline: Not specified. Apply promptly to ensure consideration, as applications may close upon identifying suitable candidates.
Monitor Communication: Only shortlisted candidates will be contacted by the HF Group recruitment team. For inquiries, call +254 709 438000 or visit hfgroup.co.ke.
Fraud Prevention: HF Group does not charge recruitment fees. Verify communications and report suspicious activity to customer.service@hfgroup.co.ke.
Required Documents: Upon selection, academic and professional certificates may be required to verify qualifications.

HF Group is committed to a transparent, inclusive, and merit-based recruitment process, welcoming diverse candidates who share its values of innovation, customer focus, and financial excellence.

Why Join HF Group?

HF Group Jobs provide a unique opportunity to work with a leading financial institution in Nairobi, renowned for its integrated solutions in banking, property finance, and insurance. The Client Service Manager – Diaspora Banking role enhances customer experiences through digital platforms and CRM tools. The Manager, Financial Planning & Analysis role drives strategic financial planning and automation, contributing to growth. The Head, Financial Planning & Controls role leads budgeting, governance, and capital management, shaping financial strategy. Employees benefit from a supportive culture, competitive compensation, and opportunities for growth in a digital-first environment. These roles are ideal for professionals passionate about banking, finance, and customer service.

About HF Group

Originally founded as Housing Finance in 1965, HF Group is an integrated financial solutions provider regulated by the Central Bank of Kenya and listed on the Nairobi Securities Exchange since 1992. Headquartered in Nairobi, HF Group offers services including Personal Banking, SME and Commercial Banking, Trade Finance, Diaspora Banking, Treasury, Property Finance, and Insurance. The Client Service Manager – Diaspora Banking supports the diaspora proposition, ensuring exceptional service. The Manager, Financial Planning & Analysis drives budgeting and performance analysis, while the Head, Financial Planning & Controls leads strategic financial governance. With over 60 years of expertise, HF Group is a trusted brand in Kenya’s financial sector, making these roles pivotal to its mission.

Tips for a Successful Application

To excel in the application process for these HF Group Jobs:

Tailor Your CV: Highlight qualifications and experiences relevant to the role, emphasizing alignment with the mission of HF Group to deliver innovative financial solutions.
Demonstrate Passion: Showcase knowledge of banking, diaspora services, or financial planning, referencing the digital-first approach of HF Group.
Be Professional: Ensure CV and optional cover letter are error-free and formatted correctly for submission via the job portal.
Highlight Skills: For Client Service Manager, emphasize customer engagement and CRM expertise; for Manager, Financial Planning & Analysis, highlight analytical and automation skills; for Head, Financial Planning & Controls, focus on leadership and governance.
Apply Promptly: Submit applications as soon as possible due to the unspecified deadline.
Follow Instructions: Use only the provided job portal links to ensure proper processing.
Showcase Adaptability: Highlight experience in fast-paced, client-focused environments to align with the dynamic culture of HF Group.

Sources:

Company information: hfgroup.co.ke, accessed August 30, 2025.

Note: As of August 30, 2025, at 12:45 PM EAT, candidates must apply exclusively through the specified job portal links. With no specified deadline, prompt applications are critical for these competitive HF Group Jobs. These roles offer a transformative opportunity to contribute to Nairobi’s leading financial institution, ideal for professionals passionate about customer service, financial planning, and strategic leadership in Kenya’s banking sector.

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