Essential Job Details:

• Position Title: Fast Food Supervisor
• Location: Nairobi, Kenya
• Employment Type: Full-Time / Permanent
• Number of Vacancies: 1
• Salary: Competitive, based on experience and qualifications
• Category/Department: Food Services / Hospitality Operations
• Reporting To: Restaurant Manager / Branch Owner
• Application Deadline: Open until filled

Introduction

Are you passionate about food service excellence and team leadership in a fast-paced environment? This is a premium career opportunity for highly motivated individuals seeking a growth-oriented position in the thriving Kenyan hospitality sector. As a Fast Food Supervisor, you’ll take a lead role in ensuring customer satisfaction, operational efficiency, and team performance at one of Nairobi’s most dynamic quick-service restaurants.

This is more than just a job. It’s a leadership gateway into one of Kenya’s growing fast-food networks — a chance to influence food quality, service standards, and employee morale at the ground level.

With increasing demand for quality service and local franchise expansion, this is a pivotal role in a high-energy, customer-focused brand. If you’re aiming to make an impact in the world of hospitality jobs in Kenya, this is your moment.

About Chicken Hub – A & F Foods

A & F Foods, trading as Chicken Hub, is an emerging powerhouse in Kenya’s quick-service food sector. Strategically located in Nairobi’s busiest food courts and neighborhood centers, Chicken Hub serves a wide variety of freshly prepared, halal-certified chicken, fries, burgers, and combo meals.

Built on values of consistency, speed, affordability, and customer satisfaction, Chicken Hub caters to a loyal and growing customer base. The brand combines local culinary understanding with efficient franchise-style service and a focus on hygienic preparation. As part of a broader hospitality vision, the company is expanding its footprint and investing in talent development for long-term sustainability.

Chicken Hub’s reputation is founded on professionalism, courteous service, affordable pricing, and a recognizable community presence. The company is now looking to strengthen its operational leadership through the appointment of a skilled and proactive Fast Food Supervisor.

Key Responsibilities

As the Fast Food Supervisor, you will be accountable for day-to-day store operations, staff coordination, product quality, and front-line customer satisfaction. Your leadership and efficiency will directly impact sales, service reputation, and staff productivity.

Operational Oversight:

• Supervise daily restaurant operations, ensuring efficiency, cleanliness, and safety compliance.
• Monitor and control food prep areas, equipment use, and sanitation standards in compliance with public health regulations.
• Ensure timely delivery of customer orders, particularly during high-traffic hours.
• Verify stock levels for key items like chicken, fries, drinks, sauces, and disposables.

Staff Supervision & Training:

• Lead and coordinate kitchen and front-counter teams, typically 5–10 staff per shift.
• Conduct on-the-job training, reinforcing SOPs for new hires and junior crew.
• Assign daily workstations, balancing skill levels and speed requirements.
• Motivate staff to meet individual and team performance goals.

Customer Service Leadership:

• Address customer queries, feedback, and complaints with courtesy and problem-solving initiative.
• Maintain dining area organization, from table clearing to customer queue flow.
• Upsell promotions and combo meals tactfully through staff briefings.
• Ensure positive dining experiences, encouraging repeat business.

Inventory & Quality Assurance:

• Track inventory usage, reporting low stock or excessive waste to management.
• Conduct end-of-shift and weekly inventory audits, updating stock cards.
• Ensure adherence to food portioning guides and quality benchmarks.
• Inspect raw and cooked food quality before serving.

Cash Handling & Reporting:

• Monitor cash register activity, reconcile discrepancies, and supervise end-of-day settlement.
• Prepare basic sales summaries and shift turnover reports for handover.
• Enforce anti-theft procedures, register closing SOPs, and voucher reconciliations.

Health & Safety Compliance:

• Ensure HACCP guidelines are applied in handling and storage.
• Conduct regular handwashing checks, PPE enforcement, and sanitization routines.
• Support inspection readiness for public health officers or internal audits.

Collaboration with Management:

• Attend weekly manager meetings, sharing shift performance data.
• Offer suggestions for menu optimization, promotional activities, or customer engagement.
• Support new branch openings or staff redeployments when needed.

Qualifications and Skills

Minimum Requirements:

• Diploma or Certificate in Hotel & Catering Management, Hospitality, or Business Administration.
• At least 2 years of experience in a supervisory role within a fast-food, restaurant, or hospitality setup.
• Solid understanding of kitchen operations, food safety, and customer service etiquette.
• Proficient in POS systems, cash handling, and basic stocktaking procedures.
• Demonstrated ability to lead a team, resolve conflicts, and optimize operations.

Desirable Attributes:

• Knowledge of Halal compliance practices is an added advantage.
• Familiarity with Nairobi-based restaurant regulations and licensing requirements.
• Strong verbal and written communication skills in English and Kiswahili.
• A natural leader with a hands-on approach and team-building ability.
• High personal integrity, punctuality, and professional demeanor.

Company Culture and Values

At Chicken Hub, the team operates under a fast-paced but supportive work culture that prioritizes:

• Customer-Centric Service – Treating every diner with respect and urgency.
• Teamwork – Shared goals and responsibilities across shifts.
• Efficiency – Serving quality meals quickly without compromise.
• Hygiene First – Clean kitchens, clean uniforms, clean interactions.
• Local Pride – Supporting the community through jobs and affordable meals.

The organization recognizes outstanding performers and offers long-term advancement for committed staff. Employees are empowered to take initiative, recommend improvements, and play an active role in daily outcomes.

How to Apply

Apply now for the Fast Food Supervisor position at Chicken Hub.

Application Instructions:

• Prepare a CV highlighting your food service experience, leadership background, and contact details for 2 referees.
• Include a brief cover letter (max 1 page) explaining your motivation and availability.

📩 Email your application to:
info@chickenhub.co.ke

📅 Deadline: Applications are reviewed on a rolling basis. Early applications encouraged.

Only shortlisted candidates will be contacted for interviews. Chicken Hub is an Equal Opportunity Employer committed to diversity and ethical food service practices.

ADDITIONAL ENGAGEMENT

View More Job Opportunities
Explore more vacancies at
Browse verified jobs on JobKenya.org

Free WhatsApp Channel for Job Seekers
Get real-time alerts from our
WhatsApp Channel for Job Updates

TAGS:

fast food supervisor jobs in kenya, restaurant jobs in kenya, hospitality jobs in kenya, latest job vacancies in nairobi, quick service restaurant careers, food industry supervisor positions, job openings in chicken hub, a & f foods careers, team leader fast food kenya