Essential Job Details

• Position Title: Front Office Receptionist
• Location: Mlolongo, Kenya
• Employment Type: Full-Time
• Number of Vacancies: Not specified
• Salary: Not specified
• Category/Department: Front Office / Hospitality
• Reporting To: Front Office Manager
• Application Deadline: July 10, 2025

Introduction

A hotel in Mlolongo, Kenya, is seeking a Front Office Receptionist to join its team, starting in 2025. This role is ideal for individuals with a passion for hospitality, excellent customer service skills, and the ability to manage front desk operations efficiently. Located in Mlolongo, a bustling area near Nairobi, this position offers a chance to be the welcoming face of the hotel, ensuring a positive guest experience. Applications are due by July 10, 2025, making this a timely opportunity to contribute to the hospitality sector.

About the Hotel

The hotel in Mlolongo is a key player in the local hospitality industry, catering to travelers and residents with a focus on comfort and service. Situated in Mlolongo, a strategic location along major transport routes, the hotel benefits from its proximity to Nairobi, serving a diverse clientele. As a Front Office Receptionist, you’ll play a vital role in maintaining the hotel’s reputation for professionalism and guest satisfaction.

Key Responsibilities

• Greet and welcome guests with a professional and friendly demeanor
• Manage check-ins, check-outs, and room reservations efficiently
• Handle guest inquiries, complaints, and requests promptly
• Coordinate with other departments to ensure smooth operations
• Maintain accurate records of guest information and transactions
• Answer phone calls and direct them to the appropriate departments
• Ensure the front desk area is tidy and presentable at all times
• Assist with administrative tasks as needed
• Provide information about hotel services, local attractions, and amenities
• Ensure compliance with hotel policies and procedures

Qualifications and Skills

• Education: Minimum of a diploma or certificate in hospitality, tourism, or a related field (preferred but not specified)
• Experience: Previous experience in a front office or receptionist role is an advantage
• Skills:
  • Excellent communication and interpersonal skills
  • Strong organizational and multitasking abilities
  • Proficiency in computer systems and hotel management software
  • Ability to work under pressure and handle diverse guest needs
• Preferred: Knowledge of local area and customer service experience in hospitality

Company Culture and Values

The Mlolongo hotel promotes a guest-centric and professional culture, valuing excellent service, teamwork, and efficiency. The hotel aims to create a welcoming environment for all guests, relying on its front office team to set the tone. As a Front Office Receptionist, you’ll contribute to a workplace that prioritizes guest satisfaction and operational excellence.

How to Apply

Apply now for the Front Office Receptionist position. Send your applications via WhatsApp to 0711160085 (WhatsApp only, no calls) by July 10, 2025. Only shortlisted candidates will be contacted. Ensure your application highlights your relevant skills and experience to stand out in the selection process.

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Tags

front office receptionist, Mlolongo job opportunities, hospitality jobs, hotel careers, customer service roles

Why Choose This Front Office Receptionist Role?

A Gateway to Hospitality Excellence

The Front Office Receptionist role at a Mlolongo hotel offers a chance to be the first point of contact for guests, delivering exceptional service in a busy hospitality setting. Located in Mlolongo, a key transit hub near Nairobi, this position is ideal for those eager to build a career in the industry, with opportunities to develop customer service and administrative skills.

The Hospitality Sector in Mlolongo

Mlolongo, strategically located along the Nairobi-Mombasa highway, is a growing hub for hotels catering to travelers and businesses. This Front Office Receptionist role supports the local tourism and hospitality sector, contributing to the area’s economic activity and guest satisfaction.

Career Benefits of the Role

This Front Office Receptionist position offers:

• Customer Interaction: Develop strong interpersonal skills
• Skill Growth: Gain experience in hotel operations and management
• Strategic Location: Work in a bustling area near Nairobi
• Professional Environment: Join a guest-focused team
• Career Start: Entry point to a hospitality career

The role provides a foundation for advancement in front office or hospitality management.

Day-to-Day Responsibilities in Detail

As a Front Office Receptionist, your daily tasks will include:

• Guest Welcome: Greet and register arriving guests
• Reservation Management: Handle bookings and check-outs
• Inquiry Response: Address guest questions and concerns
• Coordination: Liaise with housekeeping and other departments
• Record Keeping: Update guest records and transactions
• Front Desk Maintenance: Keep the area clean and organized

These tasks ensure a seamless guest experience.

Technical and Soft Skills Development

The Front Office Receptionist role hones a range of skills, including:

• Communication: Interact effectively with guests
• Organization: Manage multiple tasks efficiently
• Technical Skills: Use hotel software and computers
• Problem-Solving: Handle guest issues promptly
• Professionalism: Maintain a polished demeanor
• Teamwork: Collaborate with hotel staff

These skills are transferable to hospitality, customer service, and administrative roles.

Why Mlolongo?

Mlolongo, a vibrant area near Nairobi, is an ideal location for the Front Office Receptionist role. Its strategic position supports a busy hotel environment, offering networking opportunities and proximity to urban amenities, enhancing your career prospects.

Industry Trends in Hospitality

Kenya’s hospitality sector is growing, with a focus on customer service, digital check-in systems, and efficient front desk operations. The demand for skilled receptionists is rising, driven by tourism and business travel. As a Front Office Receptionist, you’ll contribute to these trends, supporting hotel success.

Application Tips

To stand out for the Front Office Receptionist role:

• Highlight Experience: Emphasize any front desk or customer service background
• Showcase Skills: Detail communication and organizational abilities
• Include Qualifications: Mention relevant education if available
• Follow Instructions: Apply via WhatsApp to 0711160085 by July 10, 2025
• Be Professional: Present a concise and clear application

Work Environment and Culture

The Mlolongo hotel offers a professional and guest-focused work environment, valuing efficiency and hospitality. As a Front Office Receptionist, you’ll work in a fast-paced setting, supported by management, with opportunities to grow within the team.

How This Role Contributes to Kenya’s Economy

By joining as a Front Office Receptionist, you’ll enhance guest experiences, supporting Mlolongo’s hospitality industry. Your work aligns with Kenya’s Vision 2030 goals to boost tourism and create employment, contributing to local economic growth.

Networking and Professional Growth

The Front Office Receptionist role offers connections with hotel staff, guests, and local businesses in Mlolongo. Engaging with hospitality networks or training programs can enhance your career. Working in a busy hotel provides a platform to build a regional network.

Final Call to Action

Don’t miss the opportunity to join a Mlolongo hotel as a Front Office Receptionist. Apply by July 10, 2025, via WhatsApp to 0711160085 (WhatsApp only, no calls). Be the welcoming face of the hotel and kickstart your career in Kenya’s hospitality sector.