Essential Job Details

• Employer: The Boma Nairobi
• Location: Nairobi, Kenya
• Total Vacancies: 4 (One per position)
• Employment Type: Full-Time
• Application Deadline: 30th May 2025
• Application Mode: Email
• Interview Schedule: Rolling basis

Introduction

Are you a dynamic, service-driven professional seeking to build your career in a purpose-led organization? Are you ready to contribute meaningfully to an award-winning hospitality institution that also empowers communities across Kenya? If so, The Boma Nairobi invites you to explore multiple exciting full-time career opportunities now open in its ICT, HR, Housekeeping, and Food & Beverage departments.

The Boma Nairobi is hiring for four vital roles as part of its 2025 expansion strategy: ICT Officer, HR Assistant, Executive Housekeeper, and Barman. These roles are open to individuals who not only possess technical expertise and hospitality professionalism, but who are also inspired by the idea of working for a socially conscious brand. Owned by the Kenya Red Cross Society, The Boma operates with a dual purpose—to provide world-class hospitality while using its profits to fund life-saving humanitarian programs throughout the country.

This job announcement provides an integrated summary of the opportunities available at The Boma Nairobi. The positions cater to mid-level and senior professionals with a wide range of competencies—ranging from technology support and employee administration, to operational housekeeping and beverage service. Each vacancy presents a platform for meaningful contribution, professional development, and the chance to work in a high-performing environment.

About The Boma Nairobi

The Boma Nairobi is more than a hotel—it is a statement of service, sustainability, and social innovation. Strategically located along Mombasa Road near the Nairobi National Park, the hotel blends modern architecture, sophisticated service delivery, and ethical business practices.

Owned by the Kenya Red Cross Society, The Boma Nairobi reinvests its profits into humanitarian causes including disaster relief, health access, and education programs. Every guest experience at The Boma indirectly contributes to the wellbeing of countless Kenyans through the Kenya Red Cross’s nationwide reach. This makes working at The Boma not just a job—but a chance to impact lives far beyond the hotel’s walls.

The hotel features a wide range of services including:

• Deluxe accommodation with executive suites and business-class offerings
• State-of-the-art conference and event spaces
• Multiple restaurants and bars offering local and international cuisine
• Spa, fitness center, and wellness facilities
• ICT infrastructure tailored to support business guests and internal operations

A career at The Boma offers unmatched exposure to modern hospitality practices, ethical leadership, cross-functional collaboration, and guest engagement at the highest standards. Staff are empowered to grow through training, mentorship, and performance-based recognition systems.

Summary of Available Positions

Each of the four open positions contributes uniquely to The Boma’s operational success and guest satisfaction. Below is a summary of the core functions and strategic value of each role:

1. ICT Officer

The ICT Officer is tasked with maintaining and improving all technology systems used within the hotel. This includes network infrastructure, guest service platforms, internal communication systems, and data protection protocols. This role is crucial in ensuring uninterrupted operations, real-time service delivery, and IT risk mitigation. Ideal candidates will bring expertise in network administration, user support, cybersecurity, and hotel management systems like PMS and POS.

2. HR Assistant

The HR Assistant provides administrative and coordination support within the human resources department. The role covers recruitment logistics, staff records management, onboarding facilitation, payroll data collation, and employee welfare communication. As part of the hotel’s internal culture-building team, the HR Assistant also plays a pivotal role in aligning staff with The Boma’s core values of professionalism, inclusiveness, and service.

3. Executive Housekeeper

The Executive Housekeeper leads the entire housekeeping function—ensuring room readiness, cleanliness, guest comfort, and compliance with international hygiene standards. They manage laundry services, housekeeping staff, supply procurement, and cross-departmental coordination with maintenance and front office teams. This role is critical in upholding the hotel’s image and delivering the luxury experience that The Boma is known for.

4. Barman

The Barman is a frontline role in guest satisfaction—responsible for preparing and serving beverages while creating a welcoming and safe bar environment. The role calls for a mixologist with creativity, product knowledge, and strong interpersonal skills. They must ensure cleanliness, product stock, responsible alcohol service, and memorable guest experiences. This is a key hospitality role requiring both flair and discipline.

Cross-Cutting Competencies and Benefits of Working at The Boma Nairobi

While each of the above roles requires specific expertise, certain qualities are universal for all successful team members at The Boma. These include:

• Commitment to excellence in service delivery
• Strong interpersonal communication and teamwork
• Willingness to learn and adapt in a fast-paced environment
• Integrity and confidentiality in handling guest and organizational information
• Understanding of ethical hospitality, community engagement, and social sustainability

Employees at The Boma benefit from:

• Competitive and timely compensation packages
• Career development through training, cross-functional exposure, and internal promotions
• A professional, inclusive, and respectful work environment
• A direct link between your daily work and real impact through the Kenya Red Cross

Who Should Apply

These positions are best suited for:

• Professionals with previous experience in hotels, hospitality, customer service, or support roles
• ICT professionals eager to apply their tech skills in a service-oriented, multi-departmental setting
• HR practitioners looking to gain operational exposure within a purpose-driven organization
• Housekeeping and operations leaders who excel at team management and high standards
• Experienced bartenders or beverage professionals who understand bar etiquette, mixology, and customer psychology

The Boma Nairobi welcomes applications from individuals who want to grow professionally while being part of a values-led brand that stands for more than just profit.

Work Culture and Values at The Boma Nairobi

At The Boma, staff are not just employees—they are brand ambassadors, team leaders, and change agents. The workplace culture is rooted in the following values:

• Service – Every staff member is trained to anticipate guest needs and go beyond expectations
• Excellence – Quality assurance is embedded into every process, from check-in to housekeeping
• Innovation – Teams are encouraged to propose improvements, automate where possible, and innovate in service delivery
• Integrity – Adherence to ethical behavior, transparency, and accountability
• Community Impact – A commitment to humanitarian service beyond the hotel’s commercial goals

These values are reinforced through regular training, performance reviews, town halls, and mentorship programs. Staff are celebrated for living these values and for bringing their best selves to work.

Application Guidelines

Apply now for any of the following positions: ICT Officer, HR Assistant, Executive Housekeeper, or Barman.

To apply:

• Send your CV and cover letter to: careers@theboma.co.ke
• Clearly indicate the job title you are applying for in the email subject line
• Ensure your application is submitted before 30th May 2025
• Only shortlisted candidates will be contacted
• Interviews will be conducted on a rolling basis, so early applications are encouraged

The Boma Nairobi is an equal opportunity employer committed to diversity and inclusion. All qualified candidates—regardless of gender, disability status, ethnicity, or age—are encouraged to apply.

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