Posted: August 27, 2025
Application Deadline: September 2, 2025
Location: Nairobi, Kenya
Securex Agencies, a leading security solutions provider in Kenya and the East African region, has been delivering innovative security services since its founding in 1970 by former Police Inspector Kishori Lal Sahni. With a vision of creating a safer Kenya, Securex Agencies has grown into one of the most respected brands in the security industry, offering services such as investigations, tracking systems, and technical support. Through its Securex Agencies Jobs initiative, the company is recruiting for two full-time roles at its Nairobi office: Tracking Technical Administrator and Technical Administrator. These Securex Agencies Jobs are designed for professionals passionate about technical administration, data management, and customer service, offering opportunities to contribute to Securex Agencies’ mission of providing reliable, high-quality security solutions in a fast-paced environment.
Important Note: Securex Agencies’ recruitment process is entirely free of charge. Applicants are cautioned against fraudsters soliciting money for recruitment assistance. Report suspicious activity to the relevant authorities or contact Securex Agencies via the official website (securexafrica.com) for clarification. Securex Agencies is committed to a transparent, merit-based, and inclusive recruitment process for all candidates.
Open Positions at Securex Agencies
Securex Agencies is seeking qualified professionals for the following full-time roles based in Nairobi to support its technical and service operations:
- Tracking Technical Administrator
- Technical Administrator
These Securex Agencies Jobs offer dynamic opportunities to work in Nairobi’s security sector, contributing to operational efficiency, client satisfaction, and technical excellence. Candidates will join a reputable organization dedicated to innovation and safety, working in a collaborative, fast-paced environment.
General Application Requirements
- Application Process: Candidates must apply exclusively through the official Securex Agencies job portal links provided for each role, uploading an updated CV in PDF, DOC, DOCX, or RTF format. No alternative application methods (e.g., email) are accepted as per the provided document. Only shortlisted candidates will be contacted.
- Location: Nairobi, Kenya.
- Deadline: September 2, 2025. Apply promptly, as Securex Agencies may conduct interviews on a rolling basis due to the competitive nature of these Securex Agencies Jobs.
- Communication: Only shortlisted candidates will receive communication from Securex Agencies’ recruitment team. For inquiries, visit securexafrica.com for official contact details.
- Fraud Prevention: Securex Agencies does not charge fees for recruitment. Verify all communications and report suspicious activity to Securex Agencies via the official website or the relevant authorities.
- Eligibility: Candidates must have legal authorization to work in Kenya. Securex Agencies may require academic and professional certificates upon selection to verify qualifications.
Please Note:
- Applications must be submitted through the specified Airtable job portal links to ensure processing by Securex Agencies’ recruitment team.
- Securex Agencies is committed to a transparent, inclusive, and merit-based recruitment process, welcoming applications from diverse candidates who align with its mission to deliver innovative security solutions.
- Candidates should tailor their applications to reflect Securex Agencies’ commitment to safety, reliability, and client-centric service.
1. Tracking Technical Administrator
Job Type: Full Time
Qualification: Bachelor’s Degree in Administration, Technical Management, or equivalent qualification
Experience: 3 years in a relevant role
Location: Nairobi
Job Field: Data, Business Analysis and AI / ICT / Computer
Role Overview
The Tracking Technical Administrator at Securex Agencies will manage and maintain tracking systems and hardware, ensuring accurate data capture, timely troubleshooting, and exceptional client support in Nairobi. This Securex Agencies Jobs role involves scheduling maintenance, monitoring real-time tracking data, investigating irregularities, and training clients on platform usage to support Securex Agencies’ mission of delivering reliable security solutions. Securex Agencies seeks a detail-oriented professional with strong analytical and communication skills to enhance tracking system performance and client satisfaction.
Key Responsibilities
- System Maintenance: Schedule routine maintenance and troubleshooting of tracking systems and hardware to ensure optimal performance for Securex Agencies’ clients.
- Real-Time Monitoring: Monitor real-time tracking systems to ensure accurate data capture and effective alert management, supporting Securex Agencies’ operational reliability.
- Irregularity Investigation: Investigate irregularities in tracking data, report incidents promptly, and provide timely solutions to maintain system integrity for Securex Agencies.
- Client Support: Respond to client queries related to tracking system performance or usage, ensuring high-quality service delivery aligned with Securex Agencies’ standards.
- Client Training: Train clients or end-users on effective use of tracking platforms, enhancing their ability to leverage Securex Agencies’ security solutions.
- Log Maintenance: Maintain accurate logs of installations, service activities, and client configurations to ensure traceability and compliance for Securex Agencies.
- Reporting: Prepare reports on tracking performance, system usage, and fleet behavior to provide actionable insights for Securex Agencies’ management and clients.
- Compliance: Ensure compliance with industry and Securex Agencies’ standards during installations and maintenance activities.
- Cross-Departmental Collaboration: Work with customer service and operations teams to support field activities, ensuring seamless integration of Securex Agencies’ tracking solutions.
Key Outputs/Deliverables
- Reliable tracking systems with minimal downtime due to proactive maintenance and troubleshooting.
- Accurate real-time tracking data and effective alert management for Securex Agencies’ clients.
- Timely resolution of tracking data irregularities, with detailed incident reports.
- High client satisfaction through responsive support and effective query resolution.
- Well-trained clients and end-users capable of using Securex Agencies’ tracking platforms efficiently.
- Comprehensive and accurate logs of installations, services, and client configurations.
- Detailed reports on tracking performance, system usage, and fleet behavior for Securex Agencies’ management.
- Compliant installations and maintenance activities adhering to industry and Securex Agencies’ standards.
- Effective collaboration with customer service and operations teams, supporting field activities.
Qualifications and Skills
- Bachelor’s Degree in Administration, Technical Management, or an equivalent qualification from a recognized institution.
- 3 years of relevant experience in tracking systems or technical administration, preferably in the security or technology sector.
- Strong analytical skills and keen attention to detail to ensure data accuracy for Securex Agencies.
- Solid customer service attitude, ensuring client satisfaction aligns with Securex Agencies’ standards.
- Excellent verbal and written communication skills to interact with clients and internal teams.
- Ability to work in a fast-paced environment, managing multiple tasks effectively for Securex Agencies.
- Ability to communicate effectively with senior-level business partners, representing Securex Agencies professionally.
Why Join Securex Agencies
- Contribute to Securex Agencies’ mission of delivering reliable tracking solutions in Kenya’s security sector.
- Work in a dynamic, client-focused environment in Nairobi with opportunities to enhance technical and analytical skills.
- Join a respected brand with over 50 years of expertise, offering professional growth through impactful Securex Agencies Jobs.
Application Link:
Join Securex Agencies as Tracking Technical Administrator – Nairobi
2. Technical Administrator
Job Type: Full Time
Qualification: Bachelor’s Degree in Administration, Technical Management, or equivalent qualification
Experience: 3 years in a relevant role
Location: Nairobi
Job Field: Administration / Secretarial
Role Overview
The Technical Administrator at Securex Agencies will provide administrative support to the technical team’s service operations in Nairobi, ensuring the closure of all client-reported technical issues and coordinating service schedules. This Securex Agencies Jobs role involves scheduling service visits, managing job cards, responding to client inquiries, and generating reports to support Securex Agencies’ commitment to exceptional client service. Securex Agencies seeks a proactive professional with excellent communication and organizational skills to streamline technical operations and enhance client satisfaction.
Key Responsibilities
- Service Scheduling: Schedule daily and quarterly service visits for technicians to ensure timely maintenance for Securex Agencies’ clients.
- Installation Coordination: Coordinate installation and replacement requests based on client approvals, aligning with Securex Agencies’ operational standards.
- Client Communication: Respond to client emails and service inquiries, liaising with Customer Care for proper follow-up to maintain Securex Agencies’ high service standards.
- Appointment Management: Book service requests via phone and confirm appointments with clients by email, ensuring clear communication for Securex Agencies.
- Schedule Preparation: Prepare and print daily service schedules in A3 format for technician use, supporting efficient fieldwork for Securex Agencies.
- Documentation Management: Scan, extract, and file service job cards into appropriate digital folders, ensuring accurate records for Securex Agencies.
- Billing Support: Prepare job card documentation for billing and submit both hard and soft copies to Accounts, streamlining Securex Agencies’ financial processes.
- Complaint Tracking: Auto-generate and track closure of client complaints/incidents in the service management system, ensuring updates within 24 hours and closures within 48 hours.
- Incident Reporting: Compile and track service incidents across different zones, providing insights for Securex Agencies’ operational improvements.
- Resource Management: Raise picking slips for approved client quotations and technician toolkits, ensuring resource availability for Securex Agencies’ technical team.
- Reporting: Generate timely service summary reports for key clients and internal use, supporting Securex Agencies’ client-focused operations.
Key Outputs/Deliverables
- Timely and accurate scheduling of daily and quarterly service visits for Securex Agencies’ clients.
- Efficient coordination of installation and replacement requests, meeting client expectations.
- Responsive and professional client communication, ensuring high satisfaction for Securex Agencies.
- Accurate and accessible daily service schedules for technicians, enhancing fieldwork efficiency.
- Organized digital and physical job card records, supporting Securex Agencies’ documentation standards.
- Streamlined billing processes with complete job card documentation submitted to Accounts.
- Effective tracking and closure of client complaints within 24–48 hours, aligning with Securex Agencies’ service goals.
- Comprehensive service incident reports across zones, driving operational improvements.
- Timely resource allocation through accurate picking slips for Securex Agencies’ technical team.
- Detailed service summary reports for clients and internal use, supporting decision-making.
Qualifications and Skills
- Bachelor’s Degree in Administration, Technical Management, or an equivalent qualification from a recognized institution.
- 3 years of relevant experience in technical administration or service coordination, preferably in the security or technical sector.
- Excellent report writing skills to produce clear and actionable reports for Securex Agencies.
- Solid customer service attitude, ensuring client satisfaction aligns with Securex Agencies’ standards.
- Excellent verbal and written communication skills to interact with clients and internal teams.
- Ability to work in a fast-paced environment, managing multiple tasks effectively for Securex Agencies.
- Ability to communicate effectively with senior-level business partners, representing Securex Agencies professionally.
Why Join Securex Agencies
- Support Securex Agencies’ mission of delivering exceptional technical services in Kenya’s security sector.
- Work in a fast-paced, client-focused environment in Nairobi with opportunities to enhance administrative and technical skills.
- Join a trusted brand with over 50 years of expertise, offering professional growth through impactful Securex Agencies Jobs.
Application Link:
Join Securex Agencies as Technical Administrator – Nairobi
Application Process
To apply for these Securex Agencies Jobs, candidates must follow these steps to ensure a seamless application experience:
- Prepare Application Materials: Submit an updated CV highlighting qualifications, skills, and experiences tailored to the specific Securex Agencies Jobs role. A cover letter is optional but recommended to demonstrate alignment with Securex Agencies’ mission to deliver innovative security solutions. Use PDF, DOC, DOCX, or RTF format.
- Submit Application: Apply exclusively through the official job portal links provided for each role:
- Tracking Technical Administrator: Apply Here
- Technical Administrator: Apply Here
- Deadline: Applications must be submitted by September 2, 2025. Apply promptly, as Securex Agencies may conduct interviews on a rolling basis.
- Monitor Communication: Only shortlisted candidates will be contacted by Securex Agencies’ recruitment team. For inquiries, visit securexafrica.com for official contact details.
- Fraud Prevention: Securex Agencies does not charge recruitment fees. Verify all communications and report suspicious activity to Securex Agencies via the official website or the relevant authorities.
- Required Documents: Upon selection, Securex Agencies may require academic and professional certificates to verify qualifications.
Securex Agencies is committed to a transparent, inclusive, and merit-based recruitment process, welcoming applications from diverse candidates who share its values of integrity, reliability, and client-centricity. Candidates should align their applications with Securex Agencies’ mission to provide innovative and reliable security solutions.
Why Join Securex Agencies?
Securex Agencies Jobs offer a unique opportunity to work with one of Kenya’s most respected security brands, established in 1970 and known for its innovative solutions in investigations, tracking, and technical services. The Tracking Technical Administrator role provides a platform to manage advanced tracking systems, ensuring data accuracy and client satisfaction in a technology-driven environment. The Technical Administrator role offers opportunities to streamline service operations, coordinating technical support and enhancing client experiences. Employees benefit from Securex Agencies’ collaborative culture, exposure to the security industry, and opportunities for professional growth through impactful projects in Nairobi. These Securex Agencies Jobs are ideal for professionals passionate about technical administration, data management, and client service, offering a chance to make a significant impact in Kenya’s security sector.
About Securex Agencies
Securex Agencies, founded in 1970 by former Police Inspector Kishori Lal Sahni, is a leading security solutions provider in Kenya and the East African region. With a vision of creating a safer Kenya, Securex Agencies has grown into a trusted brand, offering services such as investigations, tracking systems, and technical support. Based in Nairobi, Securex Agencies serves clients across various sectors, delivering reliable and innovative solutions. The Tracking Technical Administrator role supports the maintenance and performance of tracking systems, ensuring accurate data and client satisfaction. The Technical Administrator role streamlines service operations, coordinating technical support and client interactions. With over 50 years of expertise, Securex Agencies is committed to excellence, making these Securex Agencies Jobs critical to its mission of delivering high-quality security solutions.
Tips for a Successful Application
To stand out in the application process for these Securex Agencies Jobs, candidates should follow these guidelines:
- Tailor Your CV: Highlight qualifications, skills, and experiences relevant to the specific Securex Agencies Jobs role, emphasizing alignment with Securex Agencies’ mission to deliver reliable security solutions.
- Demonstrate Passion: Showcase knowledge of the security or technical administration sector, referencing Securex Agencies’ focus on innovation and client service.
- Be Professional: Ensure the CV and optional cover letter are clear, error-free, and formatted correctly for submission via the job portal links.
- Highlight Relevant Skills: For Tracking Technical Administrator, emphasize analytical skills and experience with tracking systems; for Technical Administrator, highlight organizational and client service skills.
- Apply Promptly: Submit applications well before the September 2, 2025, deadline, as Securex Agencies may conduct interviews on a rolling basis.
- Follow Instructions: Use only the provided Airtable job portal links for applications to ensure proper processing by Securex Agencies’ recruitment team.
- Showcase Adaptability: Highlight experience in fast-paced, client-facing environments to align with Securex Agencies’ dynamic culture.
Sources:
- Company information: securexafrica.com, accessed August 28, 2025.
Note: As Candidates must apply exclusively through the specified Airtable job portal links by September 2, 2025. Prompt applications are critical for these competitive Securex Agencies Jobs due to the tight deadline and potential for rolling interviews. These roles offer a transformative opportunity to contribute to a leading security solutions provider, ideal for professionals passionate about technical administration and client service in Nairobi’s dynamic security sector.
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