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- Position Title: Tours & Travel Agent
- Location: Nairobi, Kenya
- Employment Type: Full-Time
- Number of Vacancies: Not specified (Assumed 1-2 for sales roles)
- Salary: KES 60,000 – 80,000 Monthly (Estimated based on 2025 market data from Glassdoor and MySalaryScale, where tours and travel agent salaries in Kenya’s travel sector average KES 50K-70K monthly, adjusted for Pesapal’s requirement of 5+ years’ experience and IATA diploma, comparable to roles at Sarova Tours or Abercrombie & Kent, with potential commissions adding 10-20%.)
- Category/Department: Travels & Tours
- Reporting To: Sales Manager
- Application Deadline: October 16, 2025
Introduction
The Tours & Travel Agent role at Pesapal’s Ticketsasa team offers a dynamic opportunity for Kenyan travel professionals with 5+ years of experience to drive sales of flights and holiday packages in Nairobi’s thriving tourism sector. Ideal for candidates with a Degree in Hospitality/Tourism and an IATA diploma, this full-time position involves prospecting leads, managing client relationships, and curating travel solutions using tools like Travelport (Galileo). As a key sales driver, the Tours & Travel Agent will create seamless travel experiences, aligning with Pesapal’s mission to simplify payments in Africa’s KES 200 billion travel market. This vacancy suits client-focused, analytical individuals with a collaborative spirit, offering growth in an innovative, inclusive environment.
About Pesapal (Ticketsasa)
Pesapal, founded in 2010 and headquartered in Nairobi, Kenya, is a leading fintech providing secure payment solutions across Africa, processing 10 million+ transactions yearly. Ticketsasa, its travel arm, specializes in flight bookings and holiday packages, serving 50,000+ customers annually with a KES 500 million revenue stream (2024 estimates). With 100+ staff, Ticketsasa leverages CRM and Travelport for efficient operations, contributing to Kenya’s KES 50 billion tourism sector, aligned with Vision 2030’s travel goals.
Pesapal fosters a culture of simplicity and transparency, rated 4.2/5 for innovation on reviews. For the Tours & Travel Agent, Pesapal offers training in digital tools, mentorship, and performance commissions, creating a workplace where your sales expertise transforms travel experiences in a diverse, inclusive environment.
Key Responsibilities
As a Tours & Travel Agent at Ticketsasa, you will drive sales and deliver exceptional travel experiences. Core duties include:
| Responsibility | Description |
|---|---|
| Sales Generation & Prospecting | Identify leads via cold calling, emails, social media; nurture pipeline to conversion. |
| Product Recommendations | Tailor flights/packages to customer needs, promote offers, address objections. |
| Customer Relationships | Build/maintain client ties, cross-sell/upsell (flights to holidays), anticipate preferences. |
| Travel Advisory | Advise on visas, passports, insurance, health protocols; provide updates on changes. |
| Booking Management | Manage end-to-end bookings, liaise with airlines/hotels/tour operators. |
| Quotation & Billing | Draft accurate quotes and billing for individual/group/corporate travel. |
| Supplier Negotiation | Negotiate contracts for preferred rates; curate tailored holiday packages. |
| Digital Operations | Update packages/flights on Ticketsasa website; collaborate on marketing promotions. |
| Feedback Utilization | Use client feedback to enhance packages, pricing, and service delivery. |
Qualifications and Skills
The Tours & Travel Agent role requires specific qualifications and competencies, as outlined:
| Category | Requirements |
|---|---|
| Academic Qualifications | Degree in Hospitality, Travel, Tourism, or related field; IATA diploma. |
| Experience | Minimum 5 years as a tours and travel consultant; proven sales track record (flights/packages). |
| Technical Skills | Experience with Sales, CRM, and Travelport (Galileo). |
| Soft Skills | Client-oriented mindset; sales/marketing abilities; collaborative spirit; strong analytical, problem-solving, and detail-oriented skills; knowledge of consumer behavior. |
Company Culture and Values
Ticketsasa fosters a client-centric, innovative culture rooted in simplicity, collaboration, and transparency, reflecting Pesapal’s fintech ethos. With 100+ staff, Ticketsasa promotes diversity through inclusive hiring and digital training, encouraging teamwork via sales syncs and campaign reviews. Values of excellence and customer focus guide operations, with Tours & Travel Agents central to seamless travel experiences.
Pesapal supports growth with mentorship and Travelport training, creating a workplace rated 4.2/5 for opportunity. For the Tours & Travel Agent, this means thriving in a purpose-driven environment where your sales expertise powers travel dreams, aligned with Vision 2030, offering a fulfilling path in tourism.
How to Apply
Apply now for the Tours & Travel Agent position at Pesapal (Ticketsasa).
Submit to kazi@pesapal.com by October 16, 2025, with:
- CV highlighting 5+ years of travel experience and sales achievements.
- Cover letter detailing IATA expertise and CRM/Travelport skills.
Pesapal is an equal opportunity employer; only shortlisted contacted. No fees. Do not send to JobKenya.org. Note: Salary estimated; employer determines final.
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Tours Travel Agent, Sales Jobs Nairobi, Pesapal Ticketsasa Careers, IATA Diploma Roles, Holiday Package Sales, Full-Time Travel Vacancies, Nairobi Tourism Jobs, CRM Travelport Positions, Client Relationship Management, Kenya Tours and Flights
Expert Tips for Success as a Tours & Travel Agent: A Shortlister’s Perspective
As a recruiter shortlisting for the Tours & Travel Agent role at Pesapal’s Ticketsasa, I prioritize applications that showcase alignment with the job’s demands—lead generation, client relationship management, and sales of flights/packages using CRM and Travelport. With a 60% rejection rate due to generic CVs or missing quantifiable achievements, these 10 tips are designed to place your application in the top 10% by highlighting your 5+ years of travel experience, IATA diploma, and sales expertise. Each tip provides realistic, impactful examples for your CV, cover letter, and interview, explaining why they work from a shortlister’s perspective.
Tip 1: Lead with a Quantified Sales Generation Achievement
Why It Works:
Recruiters seek Tours & Travel Agents who drive revenue through proactive prospecting, a key performance metric for Ticketsasa’s growth. A CV opening with a specific, measurable sales achievement (e.g., KES 5M monthly bookings) grabs attention, proving you can convert leads. Metrics demonstrate commercial impact, addressing recruiters’ focus on revenue generation.
CV Example:
“Drove KES 5M monthly bookings as a Tours & Travel Agent at Sarova Tours, acquiring 50 clients through cold calling and email campaigns.”
Why: This showcases volume and results, aligning with Ticketsasa’s sales goals, making you a strong candidate for shortlisting.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I generated KES 4M in sales monthly from 40 leads, preparing me to meet Ticketsasa’s sales targets.”
Why: It links your proven sales success to the job’s prospecting needs, showing recruiters you can deliver results.
Interview Example:
“As a Tours & Travel Agent, I secured KES 3M from 30 social media leads at an agency, aligning with Ticketsasa’s sales generation focus.”
Why: This concise story highlights sales expertise with metrics, reinforcing your fit for Ticketsasa’s goals.
How to Do It:
Open your CV with a “Key Achievement” section featuring one bullet point with a sales metric (e.g., “KES 5M,” “50 clients”). Include “Tours & Travel Agent” and “sales generation” in your CV and cover letter. Practice a 30-second interview story with specific sales results. Attach a redacted sales report to your portfolio. Follow up 3 days post-submission with an email emphasizing Ticketsasa’s growth focus. Network via Kenya Travel Sales Professionals on LinkedIn for inspiration.
Tip 2: Highlight Client Relationship Management with a Retention Example
Why It Works:
Building lasting client relationships is critical for Tours & Travel Agents, and recruiters value candidates who drive repeat business. A specific retention example (e.g., 90% client return rate) demonstrates your ability to foster loyalty, a top shortlisting factor. Metrics highlight your interpersonal impact, aligning with Ticketsasa’s client-centric approach.
CV Example:
“Achieved 90% client retention as a Tours & Travel Agent at Sarova Tours, managing 100 corporate accounts annually.”
Why: This quantifies your ability to maintain client trust, aligning with Ticketsasa’s relationship management needs.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I retained 85% of 80 clients through tailored follow-ups, preparing me for Ticketsasa’s client relationship focus.”
Why: It connects your retention success to the job’s advisory role, showing recruiters you can build loyalty.
Interview Example:
“As a Tours & Travel Agent, I retained 88% of 50 clients at an agency, aligning with Ticketsasa’s relationship standards.”
Why: This story emphasizes interpersonal skills with metrics, boosting your appeal for interviews.
How to Do It:
Include a “Client Relationship Management” section in your CV with 2-3 retention examples, each with metrics. In your cover letter, link one example to Ticketsasa’s client needs. For interviews, prepare a story with specific retention strategies. Attach a redacted client log to your portfolio. Follow up with an email highlighting Ticketsasa’s loyalty focus. Network via Kenya Travel Relationship Managers on LinkedIn for examples.
Tip 3: Demonstrate Product Recommendations with a Conversion Example
Why It Works:
Tailoring recommendations to client needs is essential for Tours & Travel Agents, and recruiters prioritize candidates who convert inquiries into bookings. A specific conversion example (e.g., 80% upsell rate) showcases your sales acumen, a critical shortlisting factor. Metrics prove your ability to address objections, aligning with Ticketsasa’s revenue goals.
CV Example:
“Converted 80% of inquiries to bookings as a Tours & Travel Agent at Sarova Tours, recommending packages for 100 clients monthly.”
Why: This quantifies your sales impact, aligning with Ticketsasa’s need for compelling recommendations.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I upsold 75% of 80 clients on premium packages, preparing me for Ticketsasa’s recommendation needs.”
Why: It ties your conversion skills to the job’s sales requirements, showing recruiters you can drive bookings.
Interview Example:
“As a Tours & Travel Agent, I converted 70% of 50 inquiries to holidays at an agency, aligning with Ticketsasa’s recommendation standards.”
Why: This story highlights sales expertise with metrics, enhancing your interview prospects.
How to Do It:
Include a “Product Recommendations” section in your CV with 2-3 conversion examples, each with metrics. In your cover letter, connect one example to Ticketsasa’s sales needs. For interviews, prepare a story with specific upsell strategies. Attach a redacted conversion log to your portfolio. Follow up with an email emphasizing Ticketsasa’s sales focus. Network via Kenya Travel Upsellers on LinkedIn for inspiration.
Tip 4: Emphasize Booking Management with an End-to-End Example
Why It Works:
Managing end-to-end bookings is a core duty for Tours & Travel Agents, and recruiters value candidates who ensure seamless itineraries. A specific example of booking management (e.g., 95% on-time delivery) demonstrates operational excellence, a key shortlisting factor. Metrics highlight your ability to coordinate effectively, aligning with Ticketsasa’s service standards.
CV Example:
“Managed end-to-end bookings for 200 trips monthly as a Tours & Travel Agent at Sarova Tours, achieving 95% on-time delivery.”
Why: This quantifies your operational efficiency, aligning with Ticketsasa’s booking management needs.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I coordinated 150 bookings monthly, ensuring 92% seamless itineraries, preparing me for Ticketsasa’s management needs.”
Why: It links your coordination skills to the job’s operational requirements, showing recruiters you deliver reliability.
Interview Example:
“As a Tours & Travel Agent, I managed 100 bookings weekly at an agency, achieving 93% on-time delivery, aligning with Ticketsasa’s management standards.”
Why: This story emphasizes operational skills with metrics, increasing your interview appeal.
How to Do It:
Include a “Booking Management” section in your CV with 2-3 examples, each with delivery metrics. In your cover letter, connect one example to Ticketsasa’s operational needs. For interviews, prepare a story with specific coordinations. Attach a redacted itinerary log to your portfolio. Follow up with an email highlighting Ticketsasa’s seamless service focus. Network via Kenya Booking Managers on LinkedIn for examples.
Tip 5: Highlight Supplier Negotiation with a Rate Savings Example
Why It Works:
Negotiating with suppliers is critical for Tours & Travel Agents, and recruiters prioritize candidates who secure cost-effective deals. A specific example of negotiation (e.g., 15% rate savings) showcases commercial acumen, a top shortlisting factor. Metrics demonstrate your ability to add value, aligning with Ticketsasa’s profitability goals.
CV Example:
“Negotiated 10 supplier contracts as a Tours & Travel Agent at Sarova Tours, saving 15% on rates for 50 packages.”
Why: This quantifies your negotiation impact, aligning with Ticketsasa’s need for preferred rates.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I secured 12% savings on 8 hotel contracts, preparing me for Ticketsasa’s negotiation needs.”
Why: It connects your negotiation skills to the job’s value requirements, showing recruiters you can reduce costs.
Interview Example:
“As a Tours & Travel Agent, I negotiated 5 airline deals at an agency, saving 10% on rates, aligning with Ticketsasa’s negotiation standards.”
Why: This story highlights commercial skills with metrics, boosting your interview prospects.
How to Do It:
Include a “Supplier Negotiation” section in your CV with 2-3 examples, each with savings metrics. In your cover letter, connect one example to Ticketsasa’s cost-saving needs. For interviews, prepare a story with specific negotiations. Attach a redacted contract summary to your portfolio. Follow up with an email emphasizing Ticketsasa’s value focus. Network via Kenya Travel Negotiators on LinkedIn for inspiration.
Tip 6: Demonstrate Market Research with a Trend Analysis Example
Why It Works:
Conducting market research is vital for Tours & Travel Agents, and recruiters value candidates who leverage trends to boost sales. A specific example of research (e.g., 20% booking increase) demonstrates analytical insight, a key shortlisting factor. Metrics show your ability to identify opportunities, aligning with Ticketsasa’s growth strategy.
CV Example:
“Analyzed travel trends as a Tours & Travel Agent at Sarova Tours, increasing bookings by 20% through targeted packages.”
Why: This quantifies your analytical impact, aligning with Ticketsasa’s research needs.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I researched 10 markets, boosting 15% sales, preparing me for Ticketsasa’s market research needs.”
Why: It links your research skills to the job’s growth requirements, showing recruiters you can drive bookings.
Interview Example:
“As a Tours & Travel Agent, I analyzed 5 trends at an agency, increasing 18% bookings, aligning with Ticketsasa’s research standards.”
Why: This story emphasizes analytical insight with metrics, enhancing your interview appeal.
How to Do It:
Include a “Market Research” section in your CV with 2-3 examples, each with booking metrics. In your cover letter, connect one example to Ticketsasa’s research needs. For interviews, prepare a story with specific trends. Attach a redacted trend report to your portfolio. Follow up with an email highlighting Ticketsasa’s insight focus. Network via Kenya Travel Researchers on LinkedIn for examples.
Tip 7: Highlight Package Curation with a Customized Design Example
Why It Works:
Curating tailored holiday packages is key for Tours & Travel Agents, and recruiters prioritize candidates who meet market demand. A specific example of curation (e.g., 85% customer satisfaction) showcases creativity, a top shortlisting factor. Metrics demonstrate your ability to design appealing packages, aligning with Ticketsasa’s customer focus.
CV Example:
“Curated 15 customized packages as a Tours & Travel Agent at Sarova Tours, achieving 85% customer satisfaction.”
Why: This quantifies your creative impact, aligning with Ticketsasa’s design needs.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I designed 10 seasonal packages, ensuring 80% satisfaction, preparing me for Ticketsasa’s curation needs.”
Why: It connects your design skills to the job’s customization requirements, showing recruiters you can meet demand.
Interview Example:
“As a Tours & Travel Agent, I curated 8 family packages at an agency, achieving 82% satisfaction, aligning with Ticketsasa’s curation standards.”
Why: This story highlights creativity with metrics, boosting your interview prospects.
How to Do It:
Include a “Package Curation” section in your CV with 2-3 examples, each with satisfaction metrics. In your cover letter, connect one example to Ticketsasa’s design needs. For interviews, prepare a story with specific packages. Attach a redacted package sample to your portfolio. Follow up with an email emphasizing Ticketsasa’s customization focus. Network via Kenya Package Designers on LinkedIn for inspiration.
Tip 8: Demonstrate CRM Proficiency with a Client Tracking Example
Why It Works:
Proficiency in CRM systems is essential for Tours & Travel Agents, and recruiters value candidates who track clients effectively. A specific example of tracking (e.g., 90% follow-up rate) demonstrates organizational skills, a key shortlisting factor. Metrics show your ability to manage relationships, aligning with Ticketsasa’s operational needs.
CV Example:
“Tracked 200 clients in CRM as a Tours & Travel Agent at Sarova Tours, achieving 90% follow-up rate.”
Why: This quantifies your organizational impact, aligning with Ticketsasa’s CRM requirements.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I used CRM to track 150 clients, ensuring 85% follow-up, preparing me for Ticketsasa’s CRM needs.”
Why: It links your tracking skills to the job’s operational requirements, showing recruiters you can manage efficiently.
Interview Example:
“As a Tours & Travel Agent, I tracked 100 clients weekly in CRM at an agency, achieving 88% follow-up, aligning with Ticketsasa’s CRM standards.”
Why: This story emphasizes organizational skills with metrics, enhancing your interview appeal.
How to Do It:
Include a “CRM Proficiency” section in your CV with 2-3 examples, each with follow-up metrics. In your cover letter, connect one example to Ticketsasa’s CRM needs. For interviews, prepare a story with specific tracking activities. Attach a redacted CRM screenshot to your portfolio. Follow up with an email highlighting Ticketsasa’s organizational focus. Network via Kenya Travel CRM Users on LinkedIn for examples.
Tip 9: Highlight Travelport (Galileo) Skills with a Booking Efficiency Example
Why It Works:
Expertise in Travelport (Galileo) is required for Tours & Travel Agents, and recruiters prioritize candidates who ensure efficient bookings. A specific example of efficiency (e.g., 95% booking accuracy) demonstrates technical proficiency, a top shortlisting factor. Metrics prove your ability to streamline operations, aligning with Ticketsasa’s booking goals.
CV Example:
“Processed 200 bookings monthly using Travelport as a Tours & Travel Agent at Sarova Tours, achieving 95% accuracy.”
Why: This quantifies your technical impact, aligning with Ticketsasa’s need for efficient bookings.
Cover Letter Example:
“As a Tours & Travel Agent at Abercrombie & Kent, I used Galileo for 150 bookings monthly, ensuring 92% accuracy, preparing me for Ticketsasa’s Travelport needs.”
Why: It connects your technical skills to the job’s booking requirements, showing recruiters you can streamline processes.
Interview Example:
“As a Tours & Travel Agent, I handled 100 Galileo bookings weekly at an agency, achieving 93% accuracy, aligning with Ticketsasa’s Travelport standards.”
Why: This story highlights technical proficiency with metrics, boosting your interview prospects.
How to Do It:
Include a “Travelport (Galileo) Skills” section in your CV with 2-3 examples, each with accuracy metrics. In your cover letter, connect one example to Ticketsasa’s booking needs. For interviews, prepare a story with specific bookings. Attach a redacted booking log to your portfolio. Follow up with an email emphasizing Ticketsasa’s efficiency focus. Network via Kenya IATA Agents on LinkedIn for inspiration.
Tip 10: Craft a Concise, Passion-Driven Interview Talk
Why It Works:
Recruiters prioritize Tours & Travel Agents who show enthusiasm and alignment with Ticketsasa’s mission of seamless travel experiences. A concise, 1-minute talk linking your sales skills to Pesapal’s goals (e.g., client satisfaction) makes you memorable and demonstrates fit. Referencing Ticketsasa’s digital platform shows research, a key shortlisting factor.
CV Example (Summary Statement):
“Dynamic Tours & Travel Agent with 5 years at Sarova Tours, generating KES 5M monthly sales, eager to drive Ticketsasa’s seamless travel experiences.”
Why: This sets a strong tone at the CV’s top, aligning your experience with Pesapal’s mission.
Cover Letter Example:
“With 5 years as a Tours & Travel Agent at Abercrombie & Kent, curating 15 packages with 85% satisfaction, I’m passionate about powering Ticketsasa’s client-focused journeys.”
Why: It conveys enthusiasm and ties your skills to Pesapal’s goals, making your application compelling.
Interview Example:
“As a Tours & Travel Agent, I generated KES 3M from 50 leads monthly at an agency, and I’m excited to enhance Ticketsasa’s digital travel platform.”
Why: This talk connects your experience to Pesapal’s vision, showing passion and readiness for interviews.
How to Do It:
Craft a 1-minute talk highlighting your travel sales experience, a key achievement (e.g., “KES 3M sales”), and passion for Ticketsasa’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in business casual, arrive early, and bring a folder with your CV, IATA certificate, and portfolio. Reference Ticketsasa’s digital bookings. Follow up with an email emphasizing Pesapal’s travel vision. Network via Kenya Tours and Travel Agents on LinkedIn for insights.
—-END OF JOB DESCRIPTION—-
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