Essential Job Details

• Position Title: Workflow & Data Coordinator
• Location: Worldwide (Fully Remote)
• Employment Type: Full-Time
• Number of Vacancies: Not specified
• Salary: $600 – $700 Monthly (Dependent on experience)
• Category/Department: Travel Operations
• Reporting To: Operations Manager
• Application Deadline: Not specified (apply as soon as possible)
• Hours & Time Off: Flexible scheduling with responsiveness required to meet client needs; FlyFlat supports work-life balance with rest and recovery for peak performance

Introduction

A vital workflow & data coordinator opportunity awaits a detail-oriented and proactive professional at FlyFlat, a premium travel company revolutionizing luxury travel for founders, investors, and executives. This fully remote role focuses on ensuring the accuracy and efficiency of concierge operations by managing workflows, tracking data, and maintaining consistency across platforms like Asana and the Concierge Portal. Designed for early-career professionals with 1–2 years of experience in travel operations or coordination, the workflow & data coordinator position offers a chance to contribute to seamless client experiences while growing into strategic operations or systems-focused roles. By joining FlyFlat, backed by Bessemer Venture Partners, you’ll play a key role in democratizing premium travel through operational excellence in a dynamic, global team.

About FlyFlat

FlyFlat is a trailblazing travel company specializing in international business and first-class flights at unbeatable rates, often 30–80% less than retail, through proprietary booking methods and 24/7 white-glove concierge service. Having grown from 12 to 66 team members in just over a year, FlyFlat is backed by Bessemer Venture Partners and driven by a mission to make premium travel accessible while maintaining operational excellence.

Operating globally with a fully remote workforce, FlyFlat fosters a collaborative, innovative culture, equipping team members with tools like Asana and the Concierge Portal to deliver seamless client experiences. Committed to precision, client satisfaction, and continuous improvement, FlyFlat provides an ideal environment for a workflow & data coordinator to thrive in a fast-paced, excellence-driven setting focused on luxury travel.

Key Responsibilities

• Track daily Asana usage across Concierge sub-teams (Concierge L1/L2, Ticketing, Post-Booking) to ensure task completion in the workflow & data coordinator role.
• Ensure tasks are documented, completed accurately, and handed off efficiently between teams.
• Oversee client-related data entry, including preferences, payment stages, booking status, and internal notes, to maintain accuracy.
• Maintain data integrity in the Concierge Portal and Customer Portal via the Trips Interface for seamless operations.
• Monitor updates across internal platforms used throughout the customer journey, ensuring consistency.
• Flag inconsistencies, gaps, or outdated processes in workflows and collaborate with Ops Managers to address them.
• Maintain workflow integrity across all operational systems to support efficient concierge operations.
• Propose and contribute to workflow optimization initiatives to enhance operational efficiency over time.
• Verify data accuracy in Asana and the Concierge Portal to prevent errors in client records.
• Document task handoffs and data updates clearly for transparency and team alignment.
• Collaborate with sub-teams to ensure smooth transitions in booking and concierge workflows.
• Review daily task progress in Asana to identify bottlenecks or delays in operations.
• Update internal systems with accurate client information, such as travel preferences or payment statuses.
• Support Ops Managers by providing data-driven insights for process improvements.
• Generate reports on workflow performance and data accuracy for management review.
• Use collaboration tools like Asana, Slack, or Google Sheets to streamline team communication.
• Ensure compliance with data protection standards when handling client information.
• Assist in onboarding new team members to understand workflow and data processes.
• Identify opportunities to automate repetitive tasks to enhance operational efficiency.
• Resolve minor data discrepancies in the Concierge Portal, escalating complex issues as needed.
• Track client booking statuses to ensure timely updates across all platforms.
• Communicate workflow gaps or system issues clearly to Ops Managers for resolution.
• Maintain organized digital records for all tasks, data entries, and communications.
• Support concierge sub-teams with ad-hoc tasks to meet client demands.
• Participate in training on Asana and other tools to stay proficient in workflow management.
• Analyze workflow trends to suggest proactive improvements in operational processes.
• Ensure client data confidentiality in all interactions and system updates.
• Contribute to team meetings with insights on workflow challenges and solutions.
• Monitor system updates to ensure compatibility with existing workflows.
• Perform additional duties as assigned to support FlyFlat’s concierge operations.

Qualifications and Skills

• Experience: 1–2 years in travel operations, coordination, or related roles, essential for the workflow & data coordinator role.
• Education: No specific degree required; certifications in travel, hospitality, or business administration are a plus.
• Organizational Skills: Strong organizational skills with a sharp eye for detail to manage workflows and data accurately.
• Adaptability: Ability to quickly learn and adapt to workflow and data tools, such as Asana or the Concierge Portal.
• Remote Work Competence: Comfort working in a remote, fast-paced environment with strong self-management skills.
• Communication Skills: Strong communication skills for documenting and surfacing data gaps or workflow issues.
• Workflow Tools: Familiarity with Asana or other project management tools is a bonus for efficient task tracking.
• Travel Operations Experience: Bonus experience in travel operations or customer service environments for operational context.
• Data Management: Proficiency in overseeing accurate data entry and maintaining system integrity.
• Problem-Solving: Proactive approach to identifying and resolving workflow inconsistencies or data errors.
• Collaboration: Ability to work effectively with global, remote teams to ensure seamless operations.
• Time Management: Strong ability to prioritize tasks and meet deadlines in a high-volume environment.
• Analytical Skills: Capability to analyze workflow data and identify trends for process improvements.
• Technical Proficiency: Comfort with digital platforms like Asana, Slack, or Google Sheets for task and data management.
• Process Optimization: Skill in proposing enhancements to workflows for greater efficiency.
• Client Focus: Commitment to maintaining accurate client data to support seamless travel experiences.
• Ethical Standards: Integrity in handling sensitive client information and operational data.
• Cultural Sensitivity: Awareness of diverse team and client backgrounds for inclusive communication.
• Attention to Accuracy: Precision in tracking tasks and data to prevent errors in operations.
• Stress Management: Ability to remain focused under tight deadlines or high-pressure situations.
• Training Readiness: Willingness to learn new tools or processes to stay current with operational needs.
• Teamwork: Collaborative mindset to support sub-teams and align on operational goals.
• Customer Service Skills: Experience in addressing client-related data needs with professionalism.
• Multitasking: Capacity to manage simultaneous workflows and data tasks efficiently.
• Data Confidentiality: Commitment to safeguarding client data in compliance with regulations.
• Proactivity: Initiative to flag and address operational gaps before they impact clients.

Company Culture and Values

FlyFlat cultivates a dynamic, client-centric, and remote work environment where precision, innovation, and collaboration drive luxury travel operations. Committed to democratizing premium travel, FlyFlat values accountability, continuous improvement, and client satisfaction, empowering its global team to deliver best-in-class experiences. With tools like Asana and the Concierge Portal, FlyFlat fosters a culture of professional growth, diversity, and operational excellence, ensuring every workflow & data coordinator contributes to seamless client journeys. The company’s rapid growth, from 12 to 66 team members, and backing from Bessemer Venture Partners reflect its commitment to innovation and work-life balance, making it an ideal workplace for professionals passionate about travel operations.

Benefits

• Competitive Salary: $600–$700 monthly, based on experience, offering financial stability in a remote role.
• Remote Flexibility: Work from anywhere worldwide with flexible scheduling to meet client needs.
• Professional Development: Gain expertise in workflow management, Asana, and travel operations systems.
• Impactful Work: Shape client experiences by ensuring accurate workflows and data integrity.
• Collaborative Culture: Join a global team with access to modern tools like Asana and Slack.
• Work-Life Balance: Flexible hours and support for rest to maintain peak performance.
• Career Growth: Pathways to strategic operations or systems-focused roles within FlyFlat.

How to Apply

Apply for the Workflow & Data Coordinator position by submitting the following to FlyFlat’s official portal:

• A detailed CV highlighting your experience, skills, and familiarity with tools like Asana or travel operations systems.
• A cover letter explaining your interest in the workflow & data coordinator role and alignment with FlyFlat’s mission.
• A screenshot of your English test result (linked in the application portal, attempted only once).
  Apply here: FlyFlat Careers. Reference Workflow & Data Coordinator in your application. Only shortlisted candidates will be contacted. FlyFlat is an equal opportunity employer, encouraging applications from all qualified individuals, including those from underrepresented groups. Note: Never pay for any CBT, test, or assessment as part of the recruitment process. Contact FlyFlat directly if in doubt.

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Tags

workflow & data coordinator, remote jobs, luxury travel careers, travel operations jobs, data management roles

Extended Content for Depth and Context

The workflow & data coordinator role at FlyFlat is a critical, remote position ensuring the efficiency and accuracy of concierge operations in a fast-growing luxury travel company. As a workflow & data coordinator, you’ll track workflows in Asana, maintain data integrity in the Concierge Portal, and collaborate with sub-teams to deliver seamless client experiences. Ideal for early-career professionals with 1–2 years of experience in travel operations or coordination, this role offers a pathway to strategic operations or systems-focused roles in a dynamic, global environment backed by Bessemer Venture Partners.

Why Choose This Workflow & Data Coordinator Role?

The workflow & data coordinator position at FlyFlat offers a unique opportunity to join a rapidly expanding company revolutionizing premium travel. Working remotely, you’ll master tools like Asana, ensure data accuracy, and contribute to operational excellence, with potential for career growth in strategic operations. This workflow & data coordinator role combines flexibility, technical proficiency, and impactful work, allowing you to shape client experiences while advancing your career in luxury travel operations.

The Role in Luxury Travel Operations

In the luxury travel sector, the workflow & data coordinator ensures seamless concierge operations by managing workflows and maintaining accurate client data. At FlyFlat, you’ll track tasks across Concierge L1/L2, Ticketing, and Post-Booking teams, ensure data consistency in the Concierge Portal, and propose workflow improvements. The workflow & data coordinator role blends organizational precision, technical skills, and client focus to support FlyFlat’s mission of delivering cost-effective, premium travel experiences.

Workflow Monitoring

Monitoring workflows is a core responsibility for the workflow & data coordinator, ensuring operational efficiency. Key tasks include:

• Tracking daily Asana usage across Concierge L1/L2, Ticketing, and Post-Booking teams to monitor task progress.
• Ensuring tasks are completed, documented, and handed off accurately between sub-teams.
• Reviewing task statuses in Asana to identify delays or bottlenecks in workflows.
• Collaborating with team leads to resolve workflow issues promptly.
• Documenting task handoffs for transparency and accountability.
• Generating workflow performance reports for Ops Managers to review.
• Monitoring task completion rates to ensure operational deadlines are met.
• Supporting sub-teams with task prioritization to maintain efficiency.
  This ensures FlyFlat’s concierge operations run smoothly and deliver seamless client experiences.

Data Accuracy

Maintaining data accuracy is critical for the workflow & data coordinator, supporting client satisfaction. Responsibilities include:

• Overseeing client-related data entry, including preferences, payment stages, and booking statuses.
• Ensuring accuracy in the Concierge Portal and Customer Portal via the Trips Interface.
• Verifying client data, such as travel preferences or internal notes, to prevent errors.
• Updating records promptly to reflect changes in booking or payment statuses.
• Reviewing data entries for consistency across platforms.
• Resolving data discrepancies by collaborating with relevant teams.
• Maintaining organized digital records for easy access and audits.
• Safeguarding client data confidentiality in compliance with regulations.
  This ensures accurate, reliable data supports FlyFlat’s premium travel services.

Internal Tool Coordination

Coordinating internal tools is essential for the workflow & data coordinator to maintain operational consistency. Key activities include:

• Tracking updates across platforms like Asana and the Concierge Portal.
• Flagging inconsistencies or outdated processes for Ops Manager review.
• Collaborating with teams to implement system updates or improvements.
• Ensuring platforms align with the customer journey for seamless operations.
• Testing new tool features to confirm compatibility with workflows.
• Documenting platform updates for team awareness and training.
• Supporting teams with tool-related queries or troubleshooting.
• Proposing enhancements to tool usage for operational efficiency.
  This ensures FlyFlat’s systems support high-quality concierge services.

System Maintenance and Improvement

Maintaining and improving systems is a key duty for the workflow & data coordinator, driving long-term efficiency. Tasks include:

• Maintaining workflow integrity across all operational systems to prevent disruptions.
• Proposing workflow optimization initiatives based on data and task trends.
• Collaborating with Ops Managers to implement process improvements.
• Monitoring system performance to identify areas for enhancement.
• Testing new workflows to ensure scalability and efficiency.
• Documenting improvements for team training and adoption.
• Supporting system upgrades to align with operational needs.
• Contributing to strategic initiatives for long-term operational growth.
  This drives FlyFlat’s commitment to continuous improvement in concierge operations.

Experience in Travel Operations

With 1–2 years in travel operations, coordination, or related roles, the workflow & data coordinator brings essential expertise. This includes:

• Managing workflows or data in travel or customer service settings.
• Tracking tasks or client information in operational systems.
• Collaborating with teams to ensure operational accuracy.
• Handling client-facing tasks, such as data entry or status updates.
• Navigating platforms like Asana or similar tools (preferred).
  This experience prepares the workflow & data coordinator for FlyFlat’s fast-paced environment.

Organizational Skills and Attention to Detail

Strong organizational skills and a sharp eye for detail are critical for the workflow & data coordinator. Responsibilities include:

• Tracking multiple workflows and data entries simultaneously.
• Prioritizing tasks to meet operational deadlines.
• Maintaining accurate, organized records across platforms.
• Reviewing data and tasks meticulously to prevent errors.
• Streamlining processes to enhance operational efficiency.
  This precision ensures seamless workflows and reliable client data.

Adaptability to Workflow Tools

The ability to quickly learn and adapt to tools like Asana is vital for the workflow & data coordinator. Key skills include:

• Mastering Asana for task tracking and workflow management.
• Navigating the Concierge Portal for data updates.
• Learning new tools to support operational needs.
• Troubleshooting tool issues to maintain workflow continuity.
• Adapting to system updates or new features swiftly.
  This adaptability ensures the workflow & data coordinator keeps pace with FlyFlat’s evolving systems.

Remote Work Competence

Comfort in a remote, fast-paced environment is essential for the workflow & data coordinator. Competencies include:

• Self-managing tasks with minimal supervision.
• Adapting to global time zones for team collaboration.
• Using digital tools like Asana and Slack for communication.
• Maintaining productivity in a remote workspace.
• Responding promptly to client-driven operational needs.
  This ensures success in FlyFlat’s global, remote structure.

Communication Skills

Strong communication skills enable the workflow & data coordinator to document and surface issues effectively. Tasks include:

• Documenting workflow gaps or data errors clearly.
• Communicating with sub-teams to align on task handoffs.
• Reporting insights to Ops Managers for process improvements.
• Collaborating via Slack or email with global teams.
• Presenting workflow updates in team meetings.
  This fosters transparency and operational alignment.

A Day in the Life

A typical day as a workflow & data coordinator starts with reviewing Asana to track task progress across Concierge L1/L2, Ticketing, and Post-Booking teams. You’ll verify data accuracy in the Concierge Portal, updating client preferences and booking statuses. Throughout the day, you’ll flag workflow inconsistencies, collaborate with Ops Managers on solutions, and document task handoffs. Using Slack, you’ll communicate with sub-teams, generate reports on workflow performance, and propose process improvements, all from your remote workspace, ensuring FlyFlat’s operations run smoothly.

Why Remote Work Is Ideal

The workflow & data coordinator role’s remote nature offers flexibility and global reach, with:

• Worldwide Accessibility: Work from any location to support global clients.
• Flexible Tools: Use Asana and Slack for seamless operations.
• Responsive Scheduling: Adapt hours to meet client needs while balancing personal time.
• Work-Life Balance: FlyFlat’s support for rest ensures peak performance.
  This structure empowers the workflow & data coordinator to excel in a dynamic environment.

Preparing for Success

To thrive as a workflow & data coordinator, focus on:

• Mastering Asana and the Concierge Portal for efficient task and data management.
• Honing organizational skills to handle multiple workflows.
• Improving communication for clear documentation and collaboration.
• Learning travel operations to contextualize client data needs.
• Practicing problem-solving to address workflow gaps proactively.
  These steps ensure the workflow & data coordinator delivers exceptional results.

The Broader Impact

As a workflow & data coordinator, you’ll shape FlyFlat’s luxury travel operations by:

• Ensuring seamless workflows for concierge teams.
• Maintaining accurate client data for personalized experiences.
• Driving operational efficiency through process improvements.
• Supporting FlyFlat’s mission to democratize premium travel.
  This impact strengthens FlyFlat’s reputation and client satisfaction.

Career Growth Opportunities

The workflow & data coordinator role offers pathways to:

• Strategic Operations: Progress to Operations Manager or Systems Analyst roles.
• Systems Expertise: Specialize in workflow tools or data management.
• Leadership: Develop skills in team coordination and process optimization.
• Travel Operations: Deepen expertise in luxury travel systems.
  This role builds a strong foundation for a career in travel operations.

Importance of the Role in Luxury Travel

The workflow & data coordinator ensures FlyFlat’s concierge operations run seamlessly, supporting:

• Client Satisfaction: Accurate data for personalized travel experiences.
• Operational Efficiency: Streamlined workflows for high-volume bookings.
• Scalability: Process improvements to support FlyFlat’s growth.
• Cost-Effectiveness: Precise operations to maintain competitive pricing.
  This role is vital for FlyFlat’s mission to deliver premium travel.

Ethical Practices

Ethical practices guide the workflow & data coordinator, ensuring:

• Confidentiality of client data.
• Transparency in task documentation.
• Fairness in workflow coordination.
• Compliance with data protection regulations.
  This builds trust and upholds FlyFlat’s reputation.

Collaboration Across Teams

The workflow & data coordinator collaborates globally, fostering:

• Team Alignment: Coordinating with sub-teams for smooth task handoffs.
• Process Improvements: Working with Ops Managers to enhance workflows.
• Data Consistency: Ensuring accuracy across platforms with team input.
  This drives FlyFlat’s cohesive operations.

Strategic Contributions

The workflow & data coordinator contributes strategically by:

• Optimizing workflows for efficiency.
• Ensuring data accuracy for client trust.
• Proposing system enhancements for scalability.
• Supporting FlyFlat’s growth in luxury travel.
  These efforts strengthen FlyFlat’s market position.

Final Thoughts

The workflow & data coordinator role at FlyFlat is a gateway to luxury travel operations, offering remote flexibility and impactful work. By ensuring workflow efficiency and data accuracy, you’ll contribute to FlyFlat’s mission of seamless, cost-effective premium travel. Apply today to join a fast-growing, Bessemer-backed team and shape the future of luxury travel.