ESSENTIAL JOB DETAILS

• Position Title: Front Office Administrator (with CPA Skills)
• Employer: Steady Driving School
• Location: Narok & Nairobi branches
• Employment Type: Full-Time, Onsite
• Salary Range (Estimated): KES 28,000 – 40,000 per month Estimated based on in-depth research across Kenyan firms for front office administrator roles with CPA qualifications in education and service sectors. Note: The final salary will be determined by the employer and can be used as a reference for negotiation
• Qualification Required: Diploma + CPA I or higher
• Experience Required: Minimum 2 years (administration or accounts support)
• Application Deadline: October 10, 2025
• Interview Venue: Maa Towers, Narok Town

INTRODUCTION

Steady Driving School is seeking a versatile Front Office Administrator (with CPA Skills) to support its Narok and Nairobi branches.

This position blends front office responsibilities—like client handling and student record-keeping—with basic financial management tasks, including reconciliations and reporting. It is an ideal opportunity for someone who enjoys being the face of an organization while also maintaining strong back-office financial discipline.

ABOUT STEADY DRIVING SCHOOL

Founded with the mission to create safer roads through confident, responsible drivers, Steady Driving School is a modern, learner-focused institution. Though new in the industry, the school is backed by years of collective experience in driver training and road safety education.

With a fresh approach that emphasizes quality training, professional service, and administrative efficiency, Steady Driving School is quickly positioning itself as a trusted name in driver education in Narok, Nairobi, and beyond. Joining the team means contributing to a culture of discipline, safety, and customer excellence.

KEY RESPONSIBILITIES

The Front Office Administrator (with CPA Skills) will:

• Front Office Management
  • Welcome and assist students and visitors.
  • Answer phone calls, emails, and customer inquiries.
  • Maintain professional client relations at reception.
• Student Records & Filing
  • Manage student registrations and records.
  • Organize physical and digital filing systems.
  • Ensure confidentiality and accuracy in student data.
• Accounting & Bookkeeping
  • Handle daily fee collection and issue receipts.
  • Reconcile payments (cash, MPESA, and bank deposits).
  • Maintain petty cash records and prepare weekly reconciliation.
  • Assist in bookkeeping and prepare simple financial reports.
• Administrative Support
  • Provide clerical and logistical support to branch managers and instructors.
  • Assist in scheduling classes, examinations, and meetings.
  • Support compliance with company policies and procedures.

QUALIFICATIONS & SKILLS REQUIRED

• CPA qualification (minimum CPA I, higher levels an advantage).
• Diploma in Administration, Business, Finance, or related field.
• At least 2 years’ administrative or accounting experience (education/training sector experience is an added plus).
• Proficiency in Google Workspace (Docs, Sheets) and basic accounting software.
• Excellent communication and customer service skills.
• Strong organizational and time management ability.
• High integrity and attention to detail.

COMPANY CULTURE

At Steady Driving School, staff are expected to:

• Uphold a professional, client-first approach at all times.
• Promote a culture of safety, responsibility, and accountability.
• Work collaboratively with instructors, managers, and students.
• Demonstrate honesty and transparency in both admin and finance duties.

HOW TO APPLY

Qualified candidates should send:

1. Updated CV
2. Copies of relevant academic and professional certificates

📧 Email: hello@steady.co.ke
📌 Subject Line: Application – Front Office Administrator (with CPA Skills)

Deadline: October 10, 2025
Interviews: Shortlisted applicants will be contacted and invited to attend interviews at Maa Towers, Narok Town.

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Front Office Administrator Narok, Front Office Administrator Nairobi, CPA administrator jobs Kenya, driving school jobs Kenya, Steady Driving School vacancies 2025

10 DETAILED ADMIN TIPS TO SUCCEED AS A FRONT OFFICE ADMINISTRATOR (WITH CPA SKILLS) – STEADY DRIVING SCHOOL

1) Master the Art of First Impressions and Customer Service

As the first point of contact, you represent Steady Driving School’s brand to every visitor, student, or parent. Success begins with professional greetings, active listening, and clear communication. Always maintain a welcoming tone whether face-to-face, on phone, or by email.

Adopt a standard reception protocol: greet warmly, confirm the purpose of visit, log inquiries, and direct clients appropriately. For prospective students, explain services concisely and provide brochures or price lists without delay. Document inquiries in a leads register to support marketing follow-up.

When handling complaints, stay calm, acknowledge the concern, and escalate diplomatically to the manager. Remember: how you handle the first 60 seconds often determines customer satisfaction. By consistently projecting professionalism, you build trust, retain students, and increase referrals.

2) Develop Strong Record-Keeping and Filing Systems

Driving schools handle sensitive records—student registrations, test results, payment receipts, and instructor schedules. A successful Front Office Administrator creates a structured filing system that balances security and accessibility.

Digitize records using Google Sheets or basic school management software, while maintaining secure physical files. Organize documents chronologically and by category (student files, financial receipts, KRA filings). Apply color coding for easy identification.

Establish a habit of updating records daily. For instance, when a student pays fees, immediately issue a receipt, file a copy, and update their balance in the student ledger. Regularly back up digital records to avoid data loss.

Accuracy in record-keeping reduces audit risks, supports reporting, and ensures smooth student experiences during exams and renewals.

3) Balance Front Office and Finance Roles Seamlessly

This role is unique—it combines reception duties with accounting responsibilities. Success requires smart time management and systemized workflows.

Block time in your schedule: mornings for receipting and reconciliations, mid-day for customer service and inquiries, and afternoons for bookkeeping and reporting. Use checklists to track daily tasks like MPESA reconciliation, petty cash balancing, and front desk reporting.

Never compromise financial accuracy because of front office pressure. If you’re attending to clients, politely ask for a short wait so you can finish receipting correctly. Mistakes in money handling are far costlier than a few extra minutes.

By balancing both worlds, you become a dual-value employee—the face of the brand and the custodian of accurate finances.

4) Build Expertise in MPESA, Bank, and Cash Reconciliation

In Narok and Nairobi, most school payments come via MPESA till numbers, cash, or bank deposits. A core part of your CPA skill is reconciling these correctly.

At day’s end, compare MPESA messages with your receipts. Reconcile the till summary against your cashbook. For cash, confirm till counts against the day’s fee collection sheet. For bank deposits, attach deposit slips to student accounts and cross-check with the bank statement.

Keep a daily reconciliation log signed by both you and the manager. Flag variances immediately. By week’s end, summarize MPESA, cash, and bank activity into a simple control sheet for transparency.

This discipline not only prevents fraud but also boosts confidence in your integrity—a critical trait for administrators in fee-collection roles.

5) Learn to Generate Clear and Simple Financial Reports

As a CPA-trained administrator, you add value by turning raw numbers into usable insights. Create simple weekly reports: total fees collected, outstanding balances, petty cash expenses, and cash flow status.

Use Google Sheets or Excel templates with formulas for automatic totals and charts. For management meetings, prepare a one-page summary highlighting key metrics: revenue vs. target, overdue student accounts, and top expense categories.

Avoid jargon—present reports in a way the branch manager and instructors can understand quickly. For instance, instead of listing “Unreconciled deposits,” write: “2 student fees received via MPESA not yet linked to names—follow up required.”

By translating data into actionable information, you establish yourself as more than just an admin—you become a decision support partner.

6) Strengthen Communication with Instructors and Managers

You are the bridge between students, instructors, and the branch manager. Success requires excellent coordination.

Prepare daily class schedules and share them with instructors in advance. Maintain a notice board at reception to update students about exam dates, holidays, or fee deadlines. Summarize daily admin activities in short emails to the branch manager.

Adopt the “no surprises” rule: if an issue arises (late fee, student complaint, missing documents), inform relevant staff early.

This proactive communication ensures instructors focus on teaching while management trusts you to keep operations aligned.

7) Embrace Technology for Efficiency

Don’t rely on paper alone. Google Workspace is your ally: use Docs for letters, Sheets for ledgers, and Drive for secure backups. Explore free or affordable school management software for registration and accounting.

Set up email templates for common inquiries (course pricing, schedules, exam requirements). Automate reminders via calendar invites for payments and class schedules.

Keep learning—take free online courses in Excel, accounting software, or customer service. The more tech-savvy you are, the faster and more error-free your work will be.

By embracing technology, you modernize the driving school’s image and make administration more reliable.

8) Manage Compliance with Discipline (KRA, PAYE, NSSF, NHIF)

Even as an administrator, your CPA skills make you accountable for statutory compliance. Maintain a compliance calendar marking due dates for PAYE, NSSF, NHIF, and KRA VAT returns (if applicable).

Prepare deductions accurately from staff payroll. File online through the iTax portal and keep printed acknowledgments. For NSSF and NHIF, confirm that payments reflect in employee accounts.

Organize compliance documents in a separate binder for easy access during audits or inspections.

By staying compliant, you protect the school from penalties and demonstrate professionalism that inspires trust in your finance role.

9) Cultivate Integrity and Confidentiality

You will handle both money and sensitive student/staff information. Integrity is your strongest asset.

Never discuss fee balances, payroll details, or internal issues with outsiders. Lock physical files in cabinets and password-protect digital files. When handling cash, always issue receipts—no exceptions.

If errors occur, report them immediately rather than concealing them. In environments like Steady Driving School, trust builds reputation, and your honesty secures your long-term career.

10) Commit to Continuous Growth and Professionalism

Finally, treat this role as a career foundation. Enroll for higher CPA levels, short admin courses, or even customer service training. Track your achievements: “Reduced fee reconciliation delays from 3 days to 1 day” or “Digitized 100% of student files in 3 months.”

Dress professionally, arrive on time, and maintain a positive demeanor even under pressure. Remember, students and parents judge the school’s credibility through your behavior.

By showing growth mindset and consistent professionalism, you position yourself for future promotions—whether as Branch Accountant, Office Manager, or even Finance Officer.