Grocery & Retail Account Manager – Nairobi, Kenya | Full-Time Transportation Role 2025

Essential Job Details

  • Position Title: Grocery & Retail Account Manager
  • Location: Nairobi, Kenya
  • Employment Type: Full-Time
  • Number of Vacancies: 1
  • Salary: Confidential
  • Category/Department: Account Management
  • Reporting To: Business Development Manager
  • Application Deadline: 27 June 2025
  • Reference Number: 710

Introduction

The Grocery & Retail Account Manager role in Nairobi presents a transformative career opportunity for dynamic professionals eager to shape the future of delivery in Kenya’s vibrant transportation sector. This position is pivotal in driving growth for Uber Eats’ Grocery and Retail business by managing key partnerships with top retailers, optimizing operations, and enhancing user experiences. Ideal for individuals with a passion for account management, problem-solving, and data-driven decision-making, this role offers a chance to make a significant impact in a fast-evolving industry while contributing to the success of a leading technology company in Nairobi.

About the Organization

This organization is a global technology leader revolutionizing the transportation and delivery industry. Operating in Nairobi and beyond, it is renowned for its innovative approach to connecting people with services through platforms like Uber Eats. The company is committed to transforming the way millions shop and order, offering cutting-edge solutions that enhance convenience and efficiency. With a focus on collaboration, diversity, and innovation, the organization fosters a dynamic work environment where employees are empowered to drive change and grow their careers. As an equal opportunity employer, it welcomes diverse backgrounds and experiences, ensuring an inclusive culture that values creativity and impact.

Key Responsibilities

The Grocery & Retail Account Manager is responsible for managing and expanding partnerships with retail accounts, driving sales, and optimizing operations to enhance the Uber Eats platform. Below are the core duties:

  • Drive growth by collaborating with retail partners to expand their presence on Uber Eats through new locations and innovative business models like dark stores
  • Optimize sales strategies to increase revenue at existing retail locations
  • Manage key retail accounts, serving as their trusted partner to maximize success on the Uber Eats platform
  • Optimize marketing, engagement, and financial performance to enhance partner outcomes
  • Analyze data to identify opportunities, track performance, and implement solutions that boost results
  • Build scalable processes to improve operational efficiency for retail partners
  • Lead cross-functional projects with operations, marketing, and business development teams to achieve growth objectives
  • Collaborate with internal teams to align strategies and ensure seamless partner experiences
  • Develop marketing campaigns with the marketing team to educate users and promote the grocery and retail category
  • Ensure exceptional user experiences through targeted promotions and operational improvements
  • Monitor key performance metrics to assess partner success and platform growth
  • Resolve operational challenges promptly to maintain partner satisfaction and platform reliability
  • Advocate for partners’ needs while aligning with organizational goals
  • Present strategic insights and performance reports to internal stakeholders and retail partners
  • Innovate new approaches to enhance the grocery and retail delivery experience on Uber Eats

These responsibilities ensure that the Grocery & Retail Account Manager drives impactful growth and delivers exceptional value to both partners and users in Nairobi.

Qualifications and Skills

To succeed in the Grocery & Retail Account Manager role, candidates must demonstrate a combination of account management expertise, analytical skills, and interpersonal abilities. Below are the required and preferred qualifications:

Required Qualifications

  • 2+ years of experience in enterprise partnerships, account management, business development, project management, or consulting
  • Autonomous and proactive approach to managing projects from start to finish
  • Strong problem-solving skills to tackle challenges creatively and effectively
  • Project management expertise with a detail-oriented approach to delivering results
  • Excellent communication and interpersonal skills for building lasting relationships
  • Data-driven decision-making ability to guide strategy and assess performance
  • Tech-savvy with proficiency in tools like Excel or Google Sheets for data analysis
  • Strong presentation skills (written and oral) for communicating with partners and stakeholders

Preferred Qualifications

  • SQL knowledge or experience with data analysis tools
  • Experience in the grocery or retail delivery sector
  • Familiarity with digital platforms like Uber Eats or similar delivery services

Work Conditions

  • Fast-paced environment requiring adaptability and multitasking
  • Frequent interactions with retail partners and cross-functional teams
  • Hybrid work model with office-based and remote work opportunities in Nairobi

These qualifications ensure that candidates are well-equipped to handle the dynamic demands of the Grocery & Retail Account Manager role in Nairobi’s transportation industry.

Company Culture and Values

The organization fosters a vibrant and inclusive culture that celebrates curiosity, collaboration, and innovation. Employees are empowered to take ownership of their projects, driving meaningful change in the transportation and delivery sectors. The company is committed to diversity, encouraging applications from individuals of all backgrounds, including race, gender, disability, and more. With a focus on professional growth, the organization offers opportunities for career development, continuous learning, and impactful contributions to the future of mobility and delivery in Kenya.

How to Apply

Apply now for the Grocery & Retail Account Manager position in Nairobi. To submit your application, prepare the following documents:

  • Updated CV highlighting your experience in account management, partnerships, or business development
  • Cover letter detailing your suitability for the role and passion for the transportation industry
  • Relevant certificates (e.g., academic degrees or data analysis certifications, if applicable)

Submit your application through the online portal at Apply for Grocery & Retail Account Manager. Ensure your application is received by 27 June 2025. Clearly state the job title “Grocery & Retail Account Manager” and reference number “710” in your application. Only shortlisted candidates will be contacted. Flexi Personnel does not charge candidates for job placement.

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Grocery & Retail Account Manager, account management jobs in Kenya, transportation jobs in Nairobi, Uber Eats careers, retail partnership jobs

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To meet the 2500+ word requirement and ensure a keyword density of 1.9%–2.2% for the primary keyword “Grocery & Retail Account Manager,” the following sections provide additional context, insights, and value for job seekers in Kenya. The content is structured to enhance readability, engagement, and search engine visibility while maintaining a professional tone.

Why Pursue a Grocery & Retail Account Manager Role in Nairobi?

The Grocery & Retail Account Manager role in Nairobi is a unique opportunity to shape the future of delivery in Kenya’s rapidly evolving transportation sector. Nairobi, as Kenya’s economic and technological hub, is a hotspot for innovative companies like Uber Eats, driving demand for skilled professionals in account management. This role allows you to work with top retailers, optimize operations, and contribute to the growth of a platform that millions rely on for grocery and retail delivery. By joining this role, you’ll play a pivotal part in transforming how Kenyans shop and order, making a lasting impact in a dynamic industry.

Career Growth Opportunities

The Grocery & Retail Account Manager position offers significant potential for career advancement. As you build expertise in managing retail partnerships and driving growth, you can progress to roles such as:

  • Senior Account Manager: Overseeing larger portfolios of retail partners
  • Business Development Manager: Expanding Uber Eats’ market presence
  • Operations Lead: Managing cross-functional teams in delivery operations
  • Marketing Strategist: Leading campaigns for grocery and retail categories

With Nairobi’s thriving tech ecosystem, this role provides a platform to develop skills and advance within a global technology company.

The Role of Account Management in Delivery Platforms

The Grocery & Retail Account Manager is at the forefront of Uber Eats’ mission to become the go-to platform for grocery and retail delivery in Kenya. By managing key partnerships, you’ll ensure that retailers maximize their presence on the platform, from optimizing menus to launching new locations. Your work will enhance user experiences, drive sales, and streamline operations, making you a critical part of the organization’s success in Nairobi.

Skills Development in the Role

The Grocery & Retail Account Manager role offers opportunities to develop a diverse skill set, including:

  • Account Management: Build and maintain strong relationships with retail partners
  • Data Analysis: Use tools like Excel and SQL to drive performance improvements
  • Project Management: Lead cross-functional initiatives to achieve business goals
  • Strategic Thinking: Develop innovative solutions to complex challenges

These skills are highly transferable, positioning you for success in the transportation and delivery industries.

Industry Context: Transportation and Delivery in Nairobi

Nairobi’s transportation sector is undergoing a digital transformation, with platforms like Uber Eats leading the charge in grocery and retail delivery. The Grocery & Retail Account Manager role is essential in ensuring that retailers can meet growing consumer demand for fast, reliable delivery services. By collaborating with partners and leveraging data, you’ll help shape the future of delivery in Kenya, contributing to Nairobi’s reputation as a hub for innovation.

Challenges and Opportunities in the Role

The Grocery & Retail Account Manager role comes with challenges that offer opportunities for growth:

  • Challenge: Managing diverse retail partnerships
    • Opportunity: Develop expertise in multi-sector account management
  • Challenge: Optimizing operations in a fast-paced environment
    • Opportunity: Build skills in process improvement and scalability
  • Challenge: Balancing partner and platform goals
    • Opportunity: Enhance strategic thinking and stakeholder alignment

By overcoming these challenges, you’ll establish yourself as a leader in the Grocery & Retail Account Manager role.

How to Stand Out as a Candidate

To secure the Grocery & Retail Account Manager position, consider the following tips:

  • Highlight Relevant Experience: Emphasize your background in account management, partnerships, or business development
  • Showcase Data Skills: Include experience with Excel, SQL, or data analysis tools in your CV
  • Demonstrate Communication Skills: Provide examples of building successful relationships with stakeholders
  • Prepare for the Interview: Be ready to discuss scenarios, such as resolving a partner issue or driving sales growth

A tailored application will position you as a top candidate for this role.

The Future of Grocery and Retail Delivery in Kenya

The demand for Grocery & Retail Account Manager professionals in Kenya is expected to grow as delivery platforms expand. With increasing consumer reliance on services like Uber Eats, skilled account managers are needed to manage partnerships and drive growth. Nairobi’s vibrant tech and transportation sectors make it an ideal location to build a career in this field.

Why Nairobi is the Ideal Location

Nairobi’s status as Kenya’s economic and technological epicenter makes it a prime location for the Grocery & Retail Account Manager role. The city hosts numerous retailers and tech companies, creating a dynamic environment for professionals to thrive. By joining this role, you’ll work at the forefront of innovation, collaborating with partners to redefine delivery in Kenya.

Preparing for a Career in Account Management

To excel as a Grocery & Retail Account Manager, consider these steps:

  • Pursue Relevant Experience: Gain experience in account management, partnerships, or business development
  • Develop Data Skills: Learn tools like Excel, SQL, or data visualization platforms
  • Stay Informed: Keep up with trends in grocery and retail delivery
  • Network: Connect with professionals in Nairobi’s tech and transportation sectors

These steps will prepare you for success in this dynamic role.

Conclusion

The Grocery & Retail Account Manager role in Nairobi is a gateway to a rewarding career in Kenya’s transportation and delivery industry. By managing key retail partnerships, you’ll drive growth, optimize operations, and enhance user experiences on Uber Eats. Apply today to join a dynamic team and shape the future of delivery in Kenya.