Remote Administrative Assistant – Healthcare Support | Nairobi, Kenya 2025

Essential Job Details

  • Position Title: Administrative Assistant – Healthcare Support
  • Location: Nairobi, Kenya (Remote Support – U.S. Healthcare Operations)
  • Employment Type: Full-Time
  • Number of Vacancies: 1
  • Salary: KES 60,000 Monthly (Non-negotiable)
  • Category/Department: Healthcare/Administrative
  • Reporting To: Branch Manager or Administrator
  • Application Deadline: 06/07/2025
  • Reference Number: ATS717

Introduction

The healthcare assistant jobs in Kenya market presents an exceptional opportunity for a skilled Administrative Assistant to join a dynamic team supporting U.S.-based homecare operations remotely from Nairobi. This role is designed for professionals who excel in scheduling, documentation, and coordination, ensuring high standards of care delivery and operational efficiency. By managing critical administrative tasks, resolving operational challenges, and supporting quality improvement initiatives, the successful candidate will play a pivotal role in enhancing patient care continuity. This remote position offers a unique chance to advance your career in healthcare administration while contributing to global healthcare outcomes from Kenya’s vibrant capital.

About the Organization

The organization is a leading provider in the healthcare sector, specializing in homecare services across the United States, with operational support based in Nairobi, Kenya. Committed to delivering compassionate and high-quality care, the organization relies on efficient administrative processes to ensure seamless service delivery. Operating across multiple regions, it leverages global talent to support its mission of improving patient outcomes. Known for its dedication to quality improvement and professional development, the organization fosters a collaborative environment where employees in Kenya contribute directly to international healthcare operations, making it a rewarding place to grow your career.

Key Responsibilities

The Administrative Assistant – Healthcare Support will undertake a variety of tasks to ensure operational excellence and compliance with clinical standards. Key responsibilities include:

  • Coordinate weekly schedules for field staff, including nurses, therapists, and aides, aligning with clinical care plans and directives.
  • Update schedules promptly to accommodate changes, cancellations, or approvals, ensuring uninterrupted care delivery.
  • Review insurance prior authorizations to confirm compliance with approved visit plans, maintaining regulatory adherence.
  • Report scheduling conflicts, client concerns, or operational issues to clinical managers with precision and timeliness.
  • Document employee performance issues, such as absenteeism or non-compliance, maintaining accurate and detailed records.
  • Collaborate with supervisors to resolve client complaints swiftly, ensuring continuity of high-quality service.
  • Lead or support internal scheduling projects as directed by the Branch Manager or Administrator to enhance operational efficiency.
  • Facilitate staff training on documentation procedures, ensuring alignment with care plans and industry standards.
  • Contribute to quality improvement initiatives, participating in committees to optimize processes and service delivery.
  • Perform additional administrative tasks as assigned, demonstrating adaptability in a fast-paced healthcare environment.

Qualifications and Skills

To succeed in this healthcare assistant jobs in Kenya role, candidates must meet the following qualifications and demonstrate key competencies:

Required Qualifications

  • Bachelor’s degree in Business Administration, Healthcare Management, or a related field from a recognized institution.
  • Minimum 3 years of experience as an administrative assistant, office manager, program coordinator, or scheduling coordinator, preferably in healthcare.
  • High proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) for scheduling, reporting, and documentation.
  • Fluent in English (written and verbal); proficiency in Swahili is an advantage.
  • Strong interpersonal and written communication skills to engage with staff, supervisors, and clients effectively.
  • Proven ability to prioritize tasks, manage time efficiently, and exercise independent judgment in dynamic settings.
  • Exceptional attention to detail and problem-solving skills to address scheduling and operational challenges.
  • Ability to work independently and collaboratively within a cross-functional, remote team environment.
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Preferred Qualifications

  • Experience in scheduling coordination within healthcare or similar high-compliance industries.
  • Familiarity with healthcare-specific software, such as Epic, Cerner, or similar scheduling and documentation platforms.
  • Knowledge of U.S. healthcare regulations or insurance authorization processes is highly desirable.
  • Professional demeanor with a positive attitude, strong work ethic, and adaptability to remote work demands.

These qualifications ensure the candidate can excel in healthcare assistant jobs in Kenya, contributing to both operational success and patient care quality.

Company Culture and Values

The organization promotes a collaborative, inclusive, and innovative work environment, emphasizing accountability and excellence in healthcare delivery. Employees are encouraged to take initiative, engage in continuous learning, and contribute to cross-functional teams that drive operational success. With a strong focus on quality improvement, the organization values diversity, transparency, and professional growth, offering training and development opportunities to enhance employee skills. The commitment to equity and community impact ensures that every team member plays a meaningful role in improving patient care and operational efficiency.

How to Apply

Apply now for the Remote Administrative Assistant – Healthcare Support position to join a dynamic team in Nairobi. Submit the following documents via the application portal:

  • Updated CV detailing your qualifications and experience
  • Cover letter outlining your suitability for the role
  • Copies of academic certificates and relevant professional certifications
  • National ID or passport for identification purposes

Applications must be submitted through the official portal at Apply for Healthcare Assistant Jobs in Kenya by 06/07/2025. Clearly state the job title “Administrative Assistant – Healthcare Support” and reference number ATS717 in your application. Only shortlisted candidates will be contacted. The organization is an equal opportunity employer, and no fees are charged for job placement.

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healthcare assistant jobs in Kenya, administrative jobs in Kenya, remote jobs in Kenya, Nairobi job vacancies, healthcare support roles

Detailed Role Overview

The healthcare assistant jobs in Kenya sector is thriving, and this Remote Administrative Assistant – Healthcare Support role offers a unique opportunity to contribute to global healthcare operations from Nairobi. Designed for professionals with strong organizational skills and a passion for healthcare, this position involves managing schedules, ensuring compliance, and supporting quality improvement initiatives. By working remotely to support U.S.-based homecare operations, the successful candidate will bridge global healthcare needs with local expertise, making a tangible impact on patient care delivery.

Why This Role Stands Out

This healthcare assistant jobs in Kenya position is more than just an administrative role—it’s a chance to make a difference in healthcare delivery. By ensuring accurate scheduling, managing documentation, and resolving operational challenges, the Administrative Assistant ensures that patients receive timely and high-quality care. The remote nature of the role adds a global dimension, offering exposure to international healthcare practices and systems. This is an ideal opportunity for professionals seeking to combine administrative expertise with meaningful healthcare impact.

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Career Growth Potential

This role provides a robust platform for career advancement within the healthcare industry. Professionals in healthcare assistant jobs in Kenya can leverage this position to develop skills in scheduling, compliance, and cross-functional collaboration. The organization’s commitment to training ensures access to resources like workshops on healthcare documentation or software training. By leading internal projects and participating in quality improvement committees, the Administrative Assistant can build a foundation for future roles in healthcare management or program coordination.

Daily Responsibilities in Depth

The day-to-day responsibilities of this role are diverse, requiring a high level of organization and adaptability. The Administrative Assistant will:

  • Plan and schedule weekly visits for field staff, ensuring alignment with patient care plans and clinical directives.
  • Monitor schedule adherence, addressing conflicts or last-minute changes to maintain operational flow.
  • Verify insurance authorizations, ensuring all visits comply with approved plans and regulatory requirements.
  • Communicate with clinical managers to report issues, providing detailed updates to facilitate quick resolutions.
  • Maintain accurate records of employee performance, documenting issues like absenteeism or non-compliance.
  • Support client satisfaction by collaborating with supervisors to resolve complaints and ensure continuity of care.
  • Contribute to internal projects, such as streamlining scheduling processes or implementing new documentation systems.

These tasks demand a balance of technical proficiency, communication skills, and problem-solving abilities, making this role a cornerstone of operational success in healthcare assistant jobs in Kenya.

Tools and Technology

The Administrative Assistant will use a range of tools to perform their duties effectively. Proficiency in Microsoft Office Suite, particularly Excel for scheduling and reporting, is essential. Familiarity with healthcare-specific software, such as Epic, Cerner, or similar platforms, is highly desirable. The role may involve using communication tools like Outlook for coordinating with U.S.-based teams and local supervisors. Candidates with experience in platforms like KoboToolbox or other scheduling tools will have an advantage, as these are commonly used in healthcare administration.

Remote Work Environment

As a remote position, this role allows the Administrative Assistant to work from Nairobi while supporting U.S.-based operations. Candidates must be comfortable working across time zones and using digital tools for communication and collaboration. The organization fosters a supportive, virtual work environment, with opportunities to engage with cross-functional teams, including clinical managers and quality improvement committees. This setup promotes flexibility while encouraging employees to take initiative in solving operational challenges.

Impact on Healthcare Delivery

By ensuring accurate scheduling and compliance with care plans, the Administrative Assistant directly contributes to the quality of patient care. In the context of healthcare assistant jobs in Kenya, this role is critical to maintaining operational efficiency and patient satisfaction. The ability to resolve scheduling conflicts, manage documentation, and support quality improvement initiatives ensures that field staff can focus on delivering compassionate care. This position enables better healthcare outcomes for patients across the U.S. through effective support from Nairobi.

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Skills Development Opportunities

The role offers opportunities to develop a wide range of skills, including:

  • Scheduling and Coordination: Master the art of aligning staff schedules with clinical needs, ensuring seamless operations.
  • Compliance and Documentation: Gain expertise in managing insurance authorizations and maintaining accurate records.
  • Problem-Solving: Address operational challenges, such as scheduling conflicts or client complaints, with creative solutions.
  • Communication: Enhance interpersonal and written communication skills through interactions with diverse teams.
  • Project Management: Lead or support internal projects, building skills in planning and execution.

These skills are highly transferable, making this role a stepping stone for advanced positions in healthcare administration or program management.

Application Tips for Success

To stand out in the application process for healthcare assistant jobs in Kenya, candidates should tailor their CV and cover letter to highlight relevant experience in administrative support, scheduling, or healthcare. Include specific examples of managing complex schedules, resolving operational issues, or contributing to team success. Ensure all required documents are complete and submitted via the official portal by the 06/07/2025 deadline. Double-check that your application includes the job title “Administrative Assistant – Healthcare Support” and reference number ATS717 to avoid delays.

Why Choose This Remote Opportunity?

This healthcare assistant jobs in Kenya role is a unique blend of administrative expertise and healthcare impact, making it a standout opportunity for professionals in Nairobi. The remote nature of the position offers flexibility while providing exposure to international healthcare practices, enhancing your resume with global experience. With a competitive salary of KES 60,000 monthly and a supportive work environment, this role offers both stability and growth potential for motivated candidates.

Nairobi as a Remote Work Hub

Nairobi’s growing status as a hub for remote work makes it an ideal location for healthcare assistant jobs in Kenya. As a center for international organizations and healthcare providers, Nairobi offers professionals access to diverse career opportunities. The remote nature of this role allows candidates to contribute to global healthcare operations from the comfort of their home city, providing flexibility and exposure to international best practices.

Final Notes

This healthcare assistant jobs in Kenya opportunity is perfect for organized, detail-oriented professionals passionate about healthcare administration. By joining this team, you’ll play a critical role in ensuring patients receive timely, high-quality care while advancing your career in a dynamic, global environment. Don’t miss the chance to apply for this impactful remote role by 06/07/2025.

Disclaimer: JobKenya.org is not the hiring company. For any inquiries, please contact the hiring company directly. Please do not send your applications to JobKenya.org, as we are unable to process them. Due to the high volume of emails received daily, we may not be able to respond to all inquiries. Thank you for your understanding.

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