ESSENTIAL JOB DETAILS

• Position Title: Sales and Collections Internship – Tenakata Enterprises Limited
• Location: Bomet, Eldoret, Embu, Nanyuki, Kapsabet, Kerugoya, Kakamega, Waiyaki Way, Karatina, Bungoma, Kericho, Mbale, Nakuru
• Employment Type: Internship (Full-Time, Fixed-Term)
• Number of Vacancies: Multiple (26+)
• Stipend Range: KES 15,000 – 20,000 per month (10% below average market rate for similar internships in Kenya’s financial services sector)
• Category/Department: Financial Services / Sales and Collections
• Reporting To: Branch Business Development and Collections Officers
• Application Deadline: September 30, 2025

INTRODUCTION

An outstanding Sales and Collections Internship opportunity has opened for ambitious, career-driven young professionals who want to gain hands-on experience in Kenya’s fast-growing financial technology and MSME support sector. This internship offers the perfect platform for diploma and degree graduates to sharpen their sales, customer service, and debt recovery skills while building a strong foundation for long-term success in financial services.

The Sales and Collections Internship at Tenakata Enterprises Limited is not just about clerical exposure; it places you directly in the frontline of business growth, customer engagement, and credit recovery. Interns will actively participate in generating leads, supporting collections, conducting market research, and working closely with seasoned professionals to deliver results. For young Kenyans eager to build careers in sales, business development, or financial services, this is a golden opportunity to gain valuable experience and make a tangible impact.

ABOUT TENAKATA ENTERPRISES LIMITED

Tenakata Enterprises Limited is a business technology platform designed to empower Micro, Small, and Medium Enterprises (MSMEs) in Africa. The company provides innovative tools that enable businesses to keep accurate financial records, access literacy through business accelerators, and share transactional information with financial institutions (FIs). By bridging the gap between MSMEs and lenders, Tenakata plays a critical role in expanding access to credit and fueling sustainable business growth.

Headquartered in Kenya, Tenakata operates across multiple counties, including Bomet, Eldoret, Embu, Nanyuki, Kapsabet, Kerugoya, Kakamega, Waiyaki Way, Karatina, Bungoma, Kericho, Mbale, and Nakuru. This wide reach demonstrates the company’s commitment to supporting entrepreneurs in both urban and rural areas.

Tenakata’s mission is anchored on financial empowerment, innovation, and inclusivity. The company partners with financial institutions to de-risk lending to MSMEs, while equipping businesses with digital tools to track transactions. For young professionals seeking to join a forward-looking organization, Tenakata provides a dynamic environment that blends technology, finance, and social impact.

KEY RESPONSIBILITIES

Interns in the Sales and Collections Internship program will work closely with Business Development and Collections Officers to support the achievement of branch targets and ensure excellent customer service. Specific responsibilities include:

• Work in pairs with Business Development Officers and Collections Officers to support daily sales and collections activities.
• Generate sales leads through market research, cold calls, referrals, and community engagement.
• Support customer education on financial products, digital platforms, and repayment processes.
• Assist in accurate and timely reporting of management information, customer feedback, and market trends.
• Participate in collections efforts by contacting debtors, following up on defaulters, and recovering payments.
• Maintain relationships with clients to encourage repayment and future business opportunities.
• Contribute to branch performance by actively engaging in sales drives and outreach campaigns.
• Deliver excellent customer service across all touchpoints, ensuring professionalism and responsiveness.
• Support and maintain an excellent work environment that encourages collaboration and innovation.
• Perform any other duties assigned by supervisors, aimed at supporting both sales and collections objectives.

QUALIFICATIONS AND SKILLS

Applicants for the Sales and Collections Internship must meet the following criteria:

• Diploma or degree in Business, Sales, Marketing, or related fields.
• At least 1 year of relevant experience (formal or informal) is preferred but not mandatory.
• Computer literacy, with proficiency in MS Office applications.
• Background in sales/marketing will be an added advantage.
• Experience working in a financial institution is highly desirable.
• Strong interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.
• High levels of integrity, accountability, and commitment to learning.

COMPANY CULTURE AND VALUES

Tenakata Enterprises Limited values innovation, integrity, and impact. Interns are integrated into a performance-driven environment where teamwork and professionalism are emphasized. The company fosters a supportive culture, encouraging employees and interns to think creatively and embrace digital solutions to everyday business challenges.

Tenakata also promotes youth empowerment by offering opportunities for young graduates to gain industry-relevant skills. Interns are treated as valuable team members, given exposure to real business environments, and supported by mentors. For those who excel, the internship can serve as a stepping stone to permanent roles in financial services or technology-driven enterprises.

HOW TO APPLY

Apply now for the Sales and Collections Internship at Tenakata Enterprises Limited.

Applicants should prepare:

1. A detailed CV highlighting education and any relevant sales, marketing, or customer service experience.
2. A concise cover letter expressing motivation to join the internship and alignment with Tenakata’s mission.
3. Copies of academic certificates.

Applications must be submitted online through the official recruitment link:
👉 Apply for Sales and Collections Internship

Deadline for applications: September 30, 2025.
Only shortlisted candidates will be contacted.

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TAGS

Sales and Collections Internship, finance internship Kenya, debt recovery internship Kenya, sales and marketing internships Kenya, graduate trainee opportunities in Kenya

—-END OF JOB DESCRIPTION—-

10 ADMIN TIPS TO SUCCEED IN A SALES AND COLLECTIONS INTERNSHIP

1. Master the Fundamentals of Sales and Collections

To thrive in a Sales and Collections Internship, start by learning the basics of both sales generation and debt recovery. Sales involves identifying opportunities, nurturing relationships, and closing deals. Collections focus on ensuring timely repayment without straining customer relationships. A strong intern balances both.

For example, imagine being placed in Eldoret, where your supervisor asks you to generate five new leads from small traders while also following up with three defaulters from last month. By understanding both functions, you deliver balanced results that contribute to branch success.

Research sales techniques like cold calling, lead qualification, and upselling. At the same time, familiarize yourself with repayment cycles, credit scoring, and collection methods. Employers value interns who are eager to learn and implement quickly. The more you master these fundamentals, the more impactful your Sales and Collections Internship will be.

2. Build Strong Communication and Negotiation Skills

Clear communication is the backbone of a Sales and Collections Internship. Interns must explain financial products simply, persuade potential clients, and negotiate repayment terms with defaulters. Communication should be professional yet empathetic.

For instance, a customer in Kakamega might hesitate to sign up for a financial recordkeeping product because they fear hidden costs. By clearly explaining terms and demonstrating benefits, you can convert hesitation into a sale. Similarly, if a client delays repayment, empathetic negotiation can result in a partial payment today and a plan for the balance.

Practice active listening, avoid jargon, and maintain composure during difficult conversations. Employers appreciate interns who bring a balance of firmness and respect, especially in sensitive collection discussions.

3. Demonstrate Professionalism in Every Interaction

As an intern, your behavior directly represents the company. A Sales and Collections Internship requires professionalism in dress, tone, punctuality, and documentation. Clients are more likely to take you seriously when you project credibility.

Imagine attending a business meeting in Nakuru. Arriving late and unprepared creates a negative impression that reflects poorly on the organization. On the other hand, showing up early, neatly dressed, and carrying client files shows preparedness and commitment.

Professionalism also applies to written communication. Reports, emails, and follow-up letters must be clear and free from errors. Consistent professionalism builds trust with supervisors and clients, ensuring you stand out during your Sales and Collections Internship.

4. Learn to Manage Rejection and Stay Resilient

Sales and collections often come with rejection. Customers may decline offers, and debtors may ignore calls. A Sales and Collections Internship tests your ability to persist despite setbacks.

Consider a scenario where you make 20 cold calls in Kericho and only 2 prospects show interest. Instead of being discouraged, you should analyze what worked in those 2 calls and refine your approach. Similarly, persistence in collections — making polite reminders at scheduled times — often results in eventual repayment.

Resilience also means maintaining a positive attitude. Supervisors notice interns who handle rejection maturely and use it as motivation to improve. By demonstrating resilience, you prove that you can handle the challenges of financial services.

5. Embrace Technology and Data Reporting

Digital literacy is essential in a Sales and Collections Internship. Interns are often tasked with maintaining accurate client data, generating reports, and tracking repayment progress. Tools like MS Excel, CRM systems, or mobile financial apps may be part of your daily tasks.

For example, in Embu, you might need to compile a weekly report showing the number of calls made, clients reached, and payments collected. Submitting clear, well-organized data helps managers make informed decisions.

Take initiative by learning shortcuts in Excel, creating professional charts, or organizing customer records neatly. Accurate data reporting demonstrates reliability and analytical ability, making you a valuable intern.

6. Develop Customer Education Skills

A Sales and Collections Internship involves educating customers about financial literacy, repayment schedules, and product benefits. Many MSMEs are unfamiliar with structured recordkeeping or credit systems. Your role includes bridging that knowledge gap.

Picture explaining to a small shop owner in Bungoma how proper recordkeeping improves their chances of getting business loans. Simplifying complex ideas and showing practical benefits increases customer cooperation.

Employers value interns who go beyond transactions and invest in customer empowerment. Strong education skills not only improve sales and collections but also position you as a future leader in financial services.

7. Balance Sales Targets with Ethical Collections

Success in a Sales and Collections Internship means meeting branch goals while respecting ethical boundaries. Pressure to achieve sales or recover debts should never lead to aggressive or misleading practices.

For instance, while following up with a debtor in Nanyuki, avoid threats or harassment. Instead, explain the benefits of repayment, such as maintaining good credit records. Ethical behavior ensures sustainable relationships and protects the company’s reputation.

In sales, be honest about product features and costs. Building trust leads to long-term clients. Employers prefer interns who demonstrate integrity even under pressure. This balance is crucial for success in your internship.

8. Strengthen Time Management and Organization

The dual responsibilities of sales and collections demand excellent time management. A Sales and Collections Internship requires interns to juggle multiple tasks daily, from generating leads to chasing payments.

Imagine starting your day in Karatina with a sales presentation at 10 AM, a debt follow-up meeting at 1 PM, and a reporting deadline by 4 PM. Without effective time management, tasks may overlap, leading to inefficiency.

Create a structured daily plan. Prioritize urgent collections, allocate time for prospecting, and reserve slots for reporting. Use digital calendars or task lists to stay on track. By demonstrating organizational skills, you ensure consistency and reliability, which supervisors highly value.

9. Build Relationships with Supervisors and Peers

Internships are not only about work; they’re also about networking. During your Sales and Collections Internship, build strong professional relationships with supervisors, peers, and even clients.

For example, if you shadow a Collections Officer in Kerugoya, take time to learn their strategies and ask thoughtful questions. Show eagerness to learn and respect their experience. Such mentorship can lead to valuable recommendations or even post-internship job offers.

Peers are equally important. Supporting colleagues during sales drives or report preparation builds teamwork skills and strengthens your workplace reputation. Interns who build strong networks often leave with more than just experience — they leave with opportunities.

10. Craft a Tailored CV and Apply Strategically

Getting into a Sales and Collections Internship begins with a strong application. Many applicants submit generic CVs, which get ignored. To increase your chances, tailor your CV to highlight sales, communication, and computer literacy skills.

Instead of writing “assisted in sales,” be specific: “Generated 15+ qualified leads weekly through cold calling and customer visits.” This demonstrates measurable impact.

In your cover letter, explain why you are motivated to join Tenakata and how your skills align with both sales and collections. Employers look for enthusiasm and clarity. Proofread your documents carefully, since attention to detail is highly valued in financial services.

A tailored application not only increases your chances of selection but also signals professionalism and seriousness. It is the first step to succeeding in your Sales and Collections Internship.