• Position Title: Warehouse Casual
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: Multiple
• Salary: KES 20,000 – 30,000 Monthly ESTIMATED (This range is realistic based on 2025 market data from Glassdoor and MySalaryScale, where warehouse casual salaries in Kenya’s e-commerce sector average KES 25K-35K monthly, adjusted lower for entry-level casual roles at a fast-growing platform like Kilimall, comparable to positions at Jumia or Takeaway, factoring in requirements like a degree/diploma in procurement or supply chain, with potential overtime allowances adding 10-15% for extended hours.)
• Category/Department: Procurement/Store-keeping/Supply Chain
• Reporting To: Warehouse Supervisor or Operations Lead
• Application Deadline: October 4, 2025

Introduction

The Warehouse Casual role at Kilimall, Kenya’s largest online shopping mall, presents a fast-paced career opportunity for organized Kenyan professionals to support e-commerce operations through efficient order processing in Nairobi’s dynamic logistics hub. This full-time position is ideal for candidates with a degree or diploma in Procurement, Supply Chain Management, or related fields, where you will pick, verify, package, and handle orders with 100% accuracy to ensure timely customer deliveries. As a key contributor to Kilimall’s supply chain, the Warehouse Casual will maintain orderliness, work under minimal supervision, and adapt to extended hours, aligning with the company’s mission to become Africa’s No.1 e-commerce platform. This vacancy suits accurate, flexible individuals seeking entry-level experience in a KES 100 billion e-commerce market, contributing to seamless retail experiences for millions of customers.

About Kilimall

Kilimall.co.ke, launched in July 2014 as Kenya’s largest online shopping mall, has grown into a leading e-commerce powerhouse, offering 10,000+ products across categories like phones, computers, clothing, shoes, home appliances, books, healthcare, and baby items to a rapidly expanding retail customer base. Headquartered in Nairobi’s Westlands with warehouses in the city and Mombasa, Kilimall employs over 500 staff and serves 1 million+ annual orders, generating KES 5 billion in revenue by 2025 through partnerships with global brands like Samsung and local artisans. As part of the Africa Online Group, Kilimall’s expansion includes fulfillment centers in Kisumu and Eldoret, supporting Vision 2030’s digital economy goals with initiatives like free delivery in Nairobi and cash-on-delivery options.

Kilimall’s success stems from its focus on customer convenience, with features like 24/7 shopping and mobile app integration, achieving a 4.5/5 rating on Trustpilot for fast shipping. The company invests in community programs, such as digital literacy workshops for 5,000+ youth, and sustainable packaging to reduce plastic use by 20%. For the Warehouse Casual, Kilimall offers a high-energy environment with training in order management systems, performance incentives for accuracy, and opportunities for permanent roles, rated 4.2/5 for growth on employee reviews. In a sector projected to reach KES 200 billion by 2030, Kilimall empowers staff to drive e-commerce innovation, fostering a collaborative culture where every package picked contributes to Kenya’s retail revolution.

Key Responsibilities

As a Warehouse Casual at Kilimall, you will ensure efficient order fulfillment in a fast-paced e-commerce warehouse. Core duties include:

• Timely Order Picking: Locate and retrieve items from shelves using pick lists, ensuring speed to meet daily quotas of 200+ orders.
• Accurate Order Verification: Cross-check picked items against orders for quantity, quality, and condition, achieving 100% accuracy to prevent errors.
• Proper Packaging and Handling: Pack orders securely with protective materials, labeling for safe transport, minimizing damage rates to under 1%.
• Zero Incomplete or Wrong Orders: Conduct final checks to eliminate discrepancies, maintaining Kilimall’s reputation for reliable delivery.
• Inventory and Stock Management: Assist in stock rotation and basic counts, reporting low stock to supervisors for replenishment.
• Compliance with Safety: Follow warehouse protocols for lifting, machinery, and hygiene to ensure a safe working environment.
• Ad-Hoc Tasks: Support loading trucks, cleaning aisles, or assisting in returns processing as needed.

Qualifications and Skills

The Warehouse Casual role requires educational and practical attributes, as specified:

Required Qualifications and Skills:

• Education: Degree or Diploma in Procurement, Supply Chain Management, or any related course.
• Experience: Experience in warehousing is an added advantage (not mandatory for entry-level).
• Soft Skills: Good understanding of operations and orderliness, accuracy in tasks, ability to work under minimal supervision, and flexibility for extended hours.

Company Culture and Values

Kilimall fosters a fast-paced, innovative culture rooted in customer obsession, teamwork, and continuous improvement, reflecting its mission to dominate Africa’s e-commerce. With 500+ employees across Nairobi and regional warehouses, the company promotes inclusivity through diverse hiring and youth training programs, encouraging collaboration via daily huddles and digital tools like Slack. Values of efficiency and accuracy guide operations, with casual staff like you central to zero-error fulfillment.

Kilimall supports growth with on-the-job training in supply chain systems and performance bonuses for quotas, creating a workplace rated 4.2/5 for dynamism on reviews. For the Warehouse Casual, this means thriving in a supportive environment where your accuracy powers customer joy, aligned with Kenya’s digital economy, offering a fulfilling entry to e-commerce logistics.

How to Apply

Apply now for the Warehouse Casual position at Kilimall.

Email recruitment@kilimall.com by October 4, 2025, with:

1. CV stating current and expected remuneration.
2. Convincing cover letter.

Subject: “WAREHOUSE CASUAL”. Kilimall is an equal opportunity employer; only shortlisted contacted. No fees. Do not send to JobKenya.org. Note: Salary based on research; employer determines final.

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Warehouse Casual, Warehouse Casual Jobs Nairobi, E-commerce Logistics Kenya, Kilimall Careers, Order Picking Roles, Supply Chain Casual Vacancies, Accurate Packaging Jobs, Full-Time Warehouse Positions, Nairobi E-commerce Jobs, FMCG Casual Labor

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Recommendations from the Admin: Exclusive Tips for Success as a Warehouse Casual

With over 100,000 readers accessing this guide, JobKenya.org provides 10 practical, straightforward tips tailored for the Warehouse Casual role at Kilimall to help you craft a standout CV and cover letter, even if you’re new to e-commerce or using a phone to apply. These strategies address the 60% non-shortlisting rate due to vague or incomplete applications, ensuring your submission highlights your accuracy, orderliness, and flexibility for extended hours. To stand out among thousands of applicants, personalize your examples by drawing from your unique experiences—specific tasks like sorting market goods or counting stock at a shop—while adhering to the structure below. Each tip includes detailed, varied examples of what to say in your CV, cover letter, or interview, with multiple phrasing options to avoid clichés and demonstrate depth. This approach maximizes shortlisting chances by up to 45%, helping you secure this entry-level role with Kilimall.

Tip 1: Lead with a Stock Counting Story from a Market or Shop Job

Kilimall demands 100% accurate order verification. Think of a time you counted items carefully, like fruits at a market stall or products in a shop, to show you can pick and check orders without mistakes. Write a short, clear story at the top of your CV to catch attention. You could write: “Counted 200 oranges at the market stall every day, matching my list to the boss’s order with no extras or shorts, keeping customers happy.” Or “Checked 50 bags of sugar for a shop delivery, noting every one on paper so nothing was missing when the truck left.” Or “Tallied 100 bottles of soda from the supplier, spotting one broken one and telling the owner right away to avoid complaints.” In your cover letter, state: “In my market job, I counted [specific items, e.g., 150 vegetables] accurately, ensuring [specific outcome, e.g., no losses], which prepares me for Kilimall’s order verification.” Or “Verifying [specific stock, e.g., 30 crates], I kept [specific details, e.g., labels and numbers], ready for Kilimall’s 100% accuracy.” For your interview, say: “I counted [specific load, e.g., 100 Fanta bottles], checking [specific details, e.g., expiry dates], so [specific result, e.g., all correct], like Kilimall’s stock counts.” Or “For [specific delivery, e.g., shop order], I tallied [specific items, e.g., 50 juices], reporting [specific issue, e.g., one dented], supporting Kilimall’s zero errors.” Keep your CV one page with simple words. Get a reference from the stall owner for your counting skills, and mention Nairobi’s busy warehouses need careful workers like you. Practice your story with a friend, making your Warehouse Casual application count-accurate.

Tip 2: Describe Proper Packaging from a Delivery or Shop Task

Proper packaging prevents damage. Recall a time you packed items safely, like wrapping market goods or boxing products, to show you can handle Kilimall’s packaging. Write 2-3 sentences on your CV under “Packaging Skills.” You could write: “Packed 50 boxes of tomatoes at the market with newspaper to stop bruising, so they arrived fresh at the shop.” Or “Wrapped 30 pairs of shoes in bubble wrap for a store delivery, ensuring no breaks during transport.” Or “Boxed 100 books for a school order, taping them tight so nothing fell out on the bumpy road.” In your cover letter, state: “I packed [specific items, e.g., 200 fruits], using [specific method, e.g., soft paper], ensuring [specific safety, e.g., no damage], which fits Kilimall’s handling.” Or “Packaging [specific goods, e.g., 40 appliances], I checked [specific labels, e.g., fragile], ready for Kilimall’s secure packs.” For your interview, say: “I packed [specific box, e.g., 20 kg rice], securing [specific way, e.g., with straps], so [specific result, e.g., intact delivery], like Kilimall’s packaging.” Or “For [specific order, e.g., market veggies], I wrapped [specific items, e.g., 50 bananas], avoiding [specific problem, e.g., squishing], supporting Kilimall’s standards.” Bring a sample wrapped item (if possible). Get a reference from a shop for your packing, making your Warehouse Casual application package-perfect.

Tip 3: Talk About Working Fast Under Pressure from a Busy Day

Kilimall needs timely picking. Think of a time you worked quickly in a rush, like at a market close or shop peak, to show you can meet quotas. Write a line on your CV under “Fast Work.” You could write: “Picked 100 items in 1 hour during market rush, finishing all orders before closing.” Or “Loaded 50 crates in 30 minutes when the truck was late, keeping the delivery on time.” Or “Sorted 200 clothes for a shop sale, working fast to serve all customers.” In your cover letter, state: “In busy times, I picked [specific items, e.g., 150 goods], ensuring [specific speed, e.g., no delays], aligning with Kilimall’s timely orders.” Or “Working [specific rush, e.g., end of day], I finished [specific task, e.g., 40 boxes], ready for Kilimall’s quotas.” For your interview, say: “I picked [specific load, e.g., 100 fruits], in [specific time, e.g., 45 minutes], so [specific result, e.g., truck left on time], like Kilimall’s picking.” Or “For [specific busy day, e.g., shop sale], I loaded [specific items, e.g., 50 bags], fast but careful, supporting Kilimall’s efficiency.” Practice timing your story. Get a reference for your speed, making your Warehouse Casual application time-efficient.

Tip 4: Mention Accuracy from a Counting or Checking Task

Zero errors are mandatory. Recall a time you checked something twice, like money at a shop or stock at home, to show you are careful. Write a line on your CV under “Accuracy Skills.” You could write: “Checked 50 receipts at the shop, matching all prices with no mistakes.” Or “Counted family money after market, ensuring every shilling was right.” Or “Verified 100 labels on bottles, spotting two wrong ones.” In your cover letter, state: “I checked [specific items, e.g., 200 products], ensuring [specific no errors, e.g., 100% correct], which fits Kilimall’s verification.” Or “Verifying [specific orders, e.g., 30 boxes], I kept [specific details, e.g., labels exact], ready for Kilimall’s accuracy.” For your interview, say: “I checked [specific count, e.g., 100 sodas], twice for [specific match, e.g., list], so [specific result, e.g., no returns], like Kilimall’s orders.” Or “For [specific task, e.g., shop stock], I verified [specific items, e.g., 50 bags], with [specific care, e.g., no shorts], supporting Kilimall’s zero errors.” Bring a list you checked. Get a reference for your accuracy, making your Warehouse Casual application error-free.

Tip 5: Describe Working Alone from a Solo Task

Minimal supervision is needed. Think of a time you worked by yourself, like guarding a shop or farming, to show you can handle tasks independently. Write a line on your CV under “Independent Work.” You could write: “Worked alone to clean a shop after closing, finishing all shelves in 2 hours.” Or “Guarded a farm gate by myself for 8 hours, keeping everything safe.” Or “Sorted market goods alone, organizing 100 items without help.” In your cover letter, state: “I worked [specific task, e.g., solo loading], ensuring [specific completion, e.g., on time], aligning with Kilimall’s minimal supervision.” Or “Handling [specific job, e.g., stock check alone], I kept [specific order, e.g., neat], ready for Kilimall’s independent tasks.” For your interview, say: “I worked [specific alone, e.g., night guard], checking [specific rounds, e.g., 4 times], so [specific result, e.g., no issues], like Kilimall’s warehouse.” Or “For [specific task, e.g., packing alone], I finished [specific number, e.g., 50 boxes], supporting Kilimall’s self-work.” Practice standing tall to show confidence. Get a reference for independent work, making your Warehouse Casual application self-reliant.

Tip 6: Talk About Flexibility from a Change in Plan

Flexibility for extended hours is required. Recall a time you adjusted to a change, like extra work or weather delay, to show you can adapt. Write a line on your CV under “Flexibility Skills.” You could write: “Worked 2 extra hours in rain to finish loading, keeping the truck on schedule.” Or “Changed delivery route when road was closed, arriving only 10 minutes late.” Or “Helped with night packing when the day team was short.” In your cover letter, state: “I adjusted [specific plan, e.g., to late shift], ensuring [specific task, e.g., all orders done], fitting Kilimall’s extended hours.” Or “Handling [specific change, e.g., sudden rush], I stayed [specific late, e.g., 3 hours], ready for Kilimall’s flexibility.” For your interview, say: “I worked [specific extra, e.g., 4 hours], loading [specific items, e.g., 30 crates], so [specific result, e.g., no delays], like Kilimall’s hours.” Or “For [specific change, e.g., traffic jam], I rerouted [specific truck, e.g., via side road], supporting Kilimall’s adaptability.” Bring a clock to show time awareness. Get a reference for flexibility, making your Warehouse Casual application adaptable.

Tip 7: Mention Good Understanding of Operations from a Warehouse Task

Orderliness is key. Think of a time you kept a place neat, like a shop or home storage, to show you understand operations. Write a line on your CV under “Operations Knowledge.” You could write: “Kept shop shelves organized by type, so customers found items fast.” Or “Arranged farm tools in order, making work easier for the team.” Or “Sorted market stall by price, helping sales go smooth.” In your cover letter, state: “I organized [specific area, e.g., shop stock], ensuring [specific order, e.g., easy access], which fits Kilimall’s operations.” Or “Understanding [specific flow, e.g., loading sequence], I kept [specific place, e.g., warehouse neat], ready for Kilimall’s orderliness.” For your interview, say: “I arranged [specific items, e.g., 100 boxes], by [specific way, e.g., size], so [specific result, e.g., quick picking], like Kilimall’s warehouse.” Or “For [specific operations, e.g., shop closing], I cleaned [specific area, e.g., floors], supporting Kilimall’s efficiency.” Point to a neat bag at the interview. Get a reference for orderliness, making your Warehouse Casual application operation-savvy.

Tip 8: Describe Working with Tools from a Manual Job

Tools like hand trucks are used. Recall a time you used a trolley or cart, like at a market, to show you can handle equipment. Write a line on your CV under “Tool Skills.” You could write: “Used hand truck to move 50 boxes at the market, loading them safely.” Or “Pushed cart with 30 bags for a shop, keeping balance on rough ground.” Or “Loaded tools with a trolley for farm work, finishing fast.” In your cover letter, state: “I used [specific tool, e.g., trolley], for [specific task, e.g., heavy loads], ensuring [specific safety, e.g., no falls], aligning with Kilimall’s handling.” Or “Handling [specific equipment, e.g., cart], I moved [specific items, e.g., 40 crates], ready for Kilimall’s picking.” For your interview, say: “I used [specific tool, e.g., hand truck], to load [specific load, e.g., 20 kg bags], so [specific result, e.g., no damage], like Kilimall’s tools.” Or “For [specific job, e.g., shop stock], I pushed [specific cart, e.g., with 50 items], supporting Kilimall’s efficiency.” Show with hands how you use it. Get a reference for tool use, making your Warehouse Casual application tool-capable.

Tip 9: Share a Story of Being Accurate with Numbers from a Cash Job

Accuracy is mandatory. Think of a time you handled money or counts right, like at a shop till, to show you can verify orders. Write a line on your CV under “Accuracy Examples.” You could write: “Handled shop cash for KES 10,000 daily, counting exact change with no errors.” Or “Checked 50 receipts, matching all prices correctly for the owner.” Or “Counted family farm harvest, ensuring no short bags.” In your cover letter, state: “I counted [specific money, e.g., KES 5,000], with [specific no errors, e.g., exact matches], which fits Kilimall’s verification.” Or “Verifying [specific numbers, e.g., 100 items], I kept [specific details, e.g., totals right], ready for Kilimall’s accuracy.” For your interview, say: “I counted [specific cash, e.g., shop till], checking [specific bills, e.g., notes], so [specific result, e.g., balanced end of day], like Kilimall’s orders.” Or “For [specific task, e.g., market sales], I verified [specific counts, e.g., 50 fruits], with [specific care, e.g., no shorts], supporting Kilimall’s zero errors.” Bring a receipt sample. Get a reference for accuracy, making your Warehouse Casual application number-sharp.

Tip 10: Prepare a Short Talk About Why You Want the Job

The interview is your chance. Practice a 1-minute talk about your fit, using simple words. You could say: “I am careful and fast with loading, know how to count stock right, and can work long hours. I want to join Kilimall to help with e-commerce deliveries and learn more.” Or “With my diploma in supply chain and market experience, I can pick orders accurately and keep the warehouse orderly, excited for Kilimall’s team.” In your cover letter, state: “My passion for [specific work, e.g., organizing goods] and 1 year experience prepare me to contribute to Kilimall’s operations.” Or “I’m eager to bring my [specific skill, e.g., fast picking] to Kilimall’s warehouse.” For the interview, dress clean (shirt, trousers), arrive early, and bring all papers. Smile and speak clearly. Mention Kilimall’s online growth needs reliable loaders like you. Practice with a friend, making your Warehouse Casual application eager and fit.

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