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Essential Job Details
- Position Title: Branch Supervisor
- Location: Nairobi
- Employment Type: Full-Time
- Number of Vacancies: 10
- Salary: Not Disclosed
- Category/Department: Food and Beverage Management
- Reporting To: Area Manager
- Application Deadline: 18th July 2025
Introduction
The Branch Supervisor role in Nairobi offers an exceptional opportunity for dynamic and driven individuals to lead a team in delivering outstanding food and beverage service in a fast-paced hospitality environment. This position is ideal for candidates with leadership aspirations in Kenya’s thriving hospitality sector, where operational excellence and guest satisfaction are paramount. As a Branch Supervisor, you will oversee daily restaurant operations, ensure compliance with company standards, and foster a positive work environment, directly contributing to the success of a leading brand. This role provides a platform to hone skills in team management, financial oversight, and customer service, making it a perfect fit for proactive professionals eager to advance their careers in Nairobi’s vibrant job market.
About Java House
Java House is a premier name in Kenya’s hospitality industry, celebrated for delivering high-quality food and beverage experiences across over 30 counties. As a leader in the Fast-Moving Consumer Goods (FMCG) sector, Java House is committed to innovation, customer satisfaction, and community engagement. The organization fosters a collaborative and inclusive workplace, offering employees opportunities for growth through comprehensive training and development programs. Joining Java House as a Branch Supervisor means becoming part of a brand that values integrity, teamwork, and a passion for creating memorable guest experiences in Nairobi and beyond.
Key Responsibilities
- Ensure adherence to all restaurant policies, procedures, standards, specifications, and guidelines, completing tasks on time to maintain operational excellence.
- Oversee compliance with health and safety regulations, food preparation and serving standards, and repair and maintenance protocols to ensure a safe environment.
- Drive company objectives in sales, service quality, facility appearance, and hygiene by training employees and fostering a productive work environment.
- Organize and supervise regular branch deep cleaning to maintain high hygiene standards and a welcoming atmosphere for guests.
- Adhere to cash handling and reconciliation procedures, ensuring all transactions are accurate and accompanied by official receipts.
- Prevent and resolve guest complaints regarding food quality and service, ensuring prompt and courteous responses to enhance satisfaction.
- Conduct regular store audits, sampling food and drink items to ensure palatability and flavor conformity with company standards.
- Address personnel issues proactively, minimizing conflicts and fostering a positive team dynamic.
- Maximize floor coverage by spending 95% of your time overseeing operations, ensuring all guests are served promptly and efficiently.
- Enforce SOPs for cash handling, ensuring accuracy and integrity in all financial transactions.
- Take and dispense takeaway orders accurately, ensuring proper packaging and compliance with food safety standards.
- Ensure prompt billing and correct change delivery to guests, enhancing service efficiency.
- Oversee preparation and timely pickup of delivery orders, maintaining quality and accuracy.
- Promote suggestive selling and introduce new products to guests to drive sales and enhance their dining experience.
- Maintain high hygiene standards at the cashier station, ensuring a clean and organized workspace.
- Ensure cutlery is wiped, polished, and well-displayed at respective stations to uphold presentation standards.
- Supervise the dining area and food and beverage service staff, ensuring compliance with operating policies.
- Seek, listen, and respond to guest feedback, using insights to improve service and operations.
Qualifications and Skills
Required Qualifications
- Degree or diploma in Food and Beverage Service or an equivalent qualification from a recognized institution.
- Two or more years of front-of-house operations experience or experience as a stand-in manager/management trainee in the service or food and beverage industry.
- Competent knowledge of customer service and people management systems to lead teams effectively.
- Computer literacy in MS Suite (Word, Excel, PowerPoint) for reporting and operational tasks.
- Ability to review P&L statements to monitor financial performance and drive profitability.
- Fluent English communication skills for clear interaction with guests, staff, and management.
- Ability to work under pressure and manage high-volume operations efficiently.
- Strong coordination skills with a focus on core ethics and values, ensuring team alignment.
- Result-oriented and proactive mindset to achieve operational and sales targets.
- Ability to make quick and sound decisions in dynamic and challenging situations.
Preferred Qualifications
- Experience in a leadership role within a busy restaurant or hospitality setting.
- Familiarity with POS systems for efficient order processing and financial oversight.
Company Culture and Values
Java House cultivates a culture of accountability, teamwork, and guest-centric service, empowering employees to deliver exceptional experiences. The organization values integrity, food safety, and continuous improvement, ensuring that every Branch Supervisor contributes to maintaining high standards. With a strong emphasis on training and development, Java House supports career growth through opportunities to enhance leadership and operational skills. The company’s commitment to diversity and community engagement creates a vibrant workplace where Branch Supervisors play a key role in driving success and fostering positive relationships with guests and staff.
How to Apply
Apply now for the Branch Supervisor position in Nairobi. To submit your application, please prepare the following documents:
- Updated CV highlighting relevant leadership and hospitality experience
- Cover letter detailing your suitability for the role
- Copies of academic certificates, including your degree or diploma in Food and Beverage Service
Send your application via the official application portal: Apply for Branch Supervisor Position. Ensure the job title “Branch Supervisor” is clearly stated in the subject line of your application. The application deadline is 18th July 2025. Only shortlisted candidates will be contacted. The employer is an equal opportunity provider, committed to fair and transparent hiring practices.
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Job Branch Supervisor, hospitality jobs in Nairobi, restaurant management jobs in Kenya, leadership roles in Kenya, FMCG careers
Detailed Role Overview
The Branch Supervisor role in Nairobi is a leadership position that drives operational excellence and guest satisfaction in a high-volume restaurant environment. As a Branch Supervisor, you will oversee all aspects of branch operations, from team management to financial oversight, ensuring compliance with company SOPs and food safety standards. Your ability to lead by example, resolve issues promptly, and maintain a positive work environment will be critical to creating memorable guest experiences and achieving business objectives. This role is designed for individuals who thrive in fast-paced settings and are passionate about advancing their careers in hospitality.
Why This Role Matters
As a Branch Supervisor, you are entrusted with the responsibility of ensuring that the restaurant delivers exceptional service while maintaining operational integrity. Your leadership directly impacts customer satisfaction, staff performance, and financial outcomes, making you a key driver of the branch’s success. By spending 95% of your time on floor coverage, you’ll stay connected to guest needs and operational challenges, ensuring seamless service delivery. With 10 vacancies available, this role offers a significant opportunity to lead a team and contribute to a leading hospitality brand in Kenya’s competitive market.
Career Growth Opportunities
The Branch Supervisor position serves as a stepping stone to senior management roles within the hospitality industry. With experience and proven performance, you can progress to roles such as Area Manager, Operations Manager, or Regional Director. Java House’s commitment to training ensures that you gain valuable skills in leadership, financial management, and customer engagement, positioning you for long-term career growth in Nairobi’s hospitality sector. This role provides a robust platform to build a successful career in the FMCG industry.
Key Performance Indicators (KPIs)
To succeed as a Branch Supervisor, you will be evaluated based on the following KPIs:
- Net Promoter Score (NPS): Achieving high guest satisfaction through consistent operational oversight.
- Food Safety: Ensuring strict compliance with food safety and hygiene standards.
- Inventory Management: Ensuring proper stock levels and accurate control.
- Like-for-Like (L4L) Sales: Driving sales growth through effective team leadership and upselling.
- Margins: Maintaining profitability by optimizing resources and controlling costs.
- Integrity: Upholding financial accountability in all transactions.
- Guest Complaint Resolution: Minimizing complaints through proactive service and issue resolution.
Day-to-Day Responsibilities
A typical day as a Branch Supervisor involves leading a team through a blend of operational and administrative tasks. You’ll start by auditing branch operations to ensure compliance with SOPs and hygiene standards. Throughout the shift, you’ll supervise the dining area, guide staff in delivering prompt service, and handle guest feedback. You’ll also oversee cash handling, order accuracy, and timely billing, while conducting regular audits to sample food quality. Managing takeaway and delivery orders, ensuring proper packaging, and maintaining a clean cashier station are ongoing priorities. Your leadership will focus on fostering teamwork, resolving personnel issues, and driving sales through suggestive selling.
Skills Development
The Branch Supervisor role offers opportunities to develop critical skills that are highly transferable across the hospitality industry. You’ll enhance your expertise in:
- Leadership: Guiding and motivating teams to achieve operational goals.
- Financial Oversight: Reviewing P&L statements and managing cash transactions.
- Customer Engagement: Resolving complaints and driving guest satisfaction.
- Operational Management: Ensuring compliance with SOPs and safety standards.
- Decision-Making: Handling high-pressure situations with sound judgment.
- Team Development: Training and empowering staff for success.
Why Nairobi?
Nairobi, Kenya’s bustling capital, is a hub for hospitality and FMCG industries, offering a vibrant job market for leadership roles like Branch Supervisor. The city’s dynamic economy and diverse customer base provide an ideal environment to showcase your skills and grow professionally. With its strategic location and thriving dining scene, Nairobi is the perfect place to lead a restaurant team and make a lasting impact in the hospitality sector.
Industry Context
Kenya’s hospitality industry is experiencing robust growth, fueled by increasing demand for high-quality dining experiences. Java House stands as a leader in this space, setting benchmarks for service excellence and operational efficiency. The Branch Supervisor role is critical to meeting this demand, requiring a blend of leadership, customer service, and operational expertise. With 10 vacancies available, this position positions you at the forefront of a dynamic industry, where your leadership drives success.
Application Tips
To stand out as a candidate for the Branch Supervisor position, tailor your CV to highlight your leadership experience, customer service skills, and familiarity with POS systems. Your cover letter should emphasize your ability to manage teams, resolve issues, and drive sales in a fast-paced environment. Ensure all documents are submitted through the official application portal by the 18th July 2025 deadline to be considered for this exciting leadership opportunity.
Additional Information
The Branch Supervisor role requires flexibility to work long hours and manage high-pressure situations. Candidates should be prepared to lead by example, spending 95% of their time on the floor to ensure seamless operations. With a focus on food safety, financial integrity, and guest satisfaction, this role is ideal for individuals passionate about leadership and hospitality excellence.
Final Note
The Branch Supervisor position in Nairobi is more than a job—it’s a chance to lead a team and shape the guest experience in Kenya’s hospitality industry. By joining Java House, you’ll contribute to operational success while building a foundation for a rewarding career. Apply today to seize this leadership opportunity and make a difference in Nairobi’s vibrant dining scene.
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