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Essential Job Details
- Position Title: Waitstaff
- Location: Mai Mahiu
- Employment Type: Full-Time
- Number of Vacancies: 2
- Salary: Not Disclosed
- Category/Department: Food and Beverage Service
- Reporting To: Area Manager
- Application Deadline: 16th July 2025
Introduction
The waitstaff role in Mai Mahiu offers an exciting opportunity for enthusiastic individuals eager to deliver exceptional customer service in a vibrant food and beverage environment. This position is perfect for entry-level candidates looking to build a career in Kenya’s thriving hospitality sector, particularly in a dynamic setting that prioritizes guest satisfaction and operational excellence. As a waitstaff member, you will engage directly with guests, ensuring they enjoy a seamless dining experience while contributing to the smooth operation of a fast-paced restaurant. This role provides a platform to develop critical skills in customer interaction, menu navigation, and teamwork, making it an ideal choice for motivated individuals seeking to make a mark in Mai Mahiu’s job market.
About Java House
Java House is a leading name in Kenya’s hospitality industry, renowned for its commitment to delivering high-quality food and beverage experiences across multiple locations, including Mai Mahiu. Operating in over 30 counties, the organization is a cornerstone of the Fast-Moving Consumer Goods (FMCG) sector, emphasizing innovation, customer satisfaction, and community engagement. Java House fosters a supportive and inclusive work environment, offering employees opportunities for growth and development while maintaining high standards in service delivery and operational efficiency. Joining their team as a waitstaff member means contributing to a brand that values excellence and customer-centric service.
Key Responsibilities
- Welcome and seat guests promptly, creating a warm and inviting dining experience in accordance with service standards.
- Present menus and provide detailed explanations of menu items, daily specials, and beverage options to enhance guest decision-making.
- Take accurate food and beverage orders, ensuring prompt delivery to tables in line with ticket specifications.
- Monitor guest dining experiences, addressing concerns courteously and escalating issues to the Area Manager when necessary.
- Collaborate with team members to ensure a cohesive and positive customer experience across all touchpoints.
- Ensure sufficient change is available at all times, maintaining shift float money and minimizing shortages.
- Close counter variances in a timely manner, ensuring accurate financial reconciliation.
- Maintain counter machines, reporting any repair or IT issues to the Area Manager promptly.
- Present bills to guests efficiently, accepting payments and ensuring accurate change is provided.
- Order stock items through the Vuka system to maintain proper mise-en-place for the store.
- Receive deliveries from suppliers, such as Foodscape, verifying quality and quantity against specifications.
- Key orders accurately into the Point of Sale (POS) system for seamless order processing.
- Receive and process orders from aggregator tablets, ensuring timely preparation and dispatch.
- Pack and dispatch guest orders, maintaining accuracy and presentation standards.
- Clear tables and clean counters after guests finish dining, upholding hygiene and cleanliness standards.
- Ensure general restaurant cleanliness, adhering to food safety and hygiene protocols.
- Perform closing duties for the branch, ensuring the restaurant is ready for the next shift.
- Communicate any repair, maintenance, or IT issues to the Area Manager for swift resolution.
Qualifications and Skills
Required Qualifications
- KCSE certificate with a minimum mean grade of C plain.
- At least 6 months of experience with Java House or equivalent skills from a food and beverage setup.
- Sound menu and product knowledge to assist guests effectively.
- Ability to work under pressure and manage long hours in a fast-paced environment.
- Strong interpersonal skills to engage with guests and team members effectively.
- Point of Sale (POS) skills for accurate order processing and financial transactions.
- Excellent customer care skills to deliver a memorable dining experience.
- Good verbal and written communication skills for clear guest interactions and reporting.
- Ability to upsell and inform guests about new menu products confidently.
- Team player with a collaborative mindset to enhance team performance.
- Result-oriented and proactive approach to achieving service and operational goals.
- Flexible and adaptable to changing work demands and environments.
Preferred Qualifications
- Proper planning skills to manage tasks efficiently and prioritize responsibilities.
- Experience in a busy restaurant setting, ensuring familiarity with high-volume service demands.
Company Culture and Values
Java House promotes a culture of collaboration, accountability, and guest-centric service. The organization values integrity, teamwork, and continuous improvement, fostering an environment where employees are encouraged to take initiative and contribute to a positive dining experience. With a strong commitment to food safety and operational excellence, Java House empowers its waitstaff to deliver outstanding service while working in a supportive and inclusive team. The organization’s focus on training and development ensures that employees have the tools and opportunities to grow their careers in Kenya’s hospitality industry.
How to Apply
Apply now for the waitstaff position in Mai Mahiu. To submit your application, please prepare the following documents:
- Updated CV highlighting relevant experience in food and beverage service
- Cover letter detailing your suitability for the role
- Copies of academic certificates, including your KCSE certificate
Send your application via the official application portal: Apply for Waitstaff Position. Ensure the job title “Waitstaff” is clearly stated in the subject line of your application. The application deadline is 16th July 2025. Only shortlisted candidates will be contacted. The employer is an equal opportunity provider, committed to fair and transparent hiring practices.
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Waitstaff, hospitality jobs in Mai Mahiu, food and beverage jobs in Kenya, entry-level jobs in Kenya, customer service jobs
Detailed Role Overview
The waitstaff role in Mai Mahiu is a dynamic and rewarding opportunity for individuals passionate about delivering exceptional guest experiences in a fast-paced restaurant environment. As a waitstaff member, you will be the face of the restaurant, interacting with guests at every stage of their dining journey—from greeting and seating to taking orders and ensuring satisfaction. This position requires a blend of customer service expertise, organizational skills, and teamwork, making it an ideal role for those looking to thrive in Kenya’s hospitality sector. By maintaining high standards of cleanliness, accuracy, and service, you will contribute directly to the success of a leading food and beverage establishment.
Why This Role Matters
As a waitstaff member, you play a critical role in shaping the guest experience, directly impacting customer satisfaction and loyalty. Your ability to engage with guests, anticipate their needs, and deliver prompt service ensures that the restaurant operates smoothly and maintains its reputation for excellence. This role is not just about serving food and beverages—it’s about creating memorable dining experiences that keep guests coming back. In Mai Mahiu, where hospitality is a growing industry, this position offers a chance to make a tangible impact while building a rewarding career.
Career Growth Opportunities
The waitstaff position is an excellent entry point into the hospitality industry, offering opportunities to develop skills in customer service, menu knowledge, and operational efficiency. With experience, you may progress to roles such as Shift Supervisor, Restaurant Manager, or Guest Relations Coordinator. Java House’s commitment to training and development ensures that you have access to resources to enhance your skills and advance your career in Kenya’s vibrant hospitality sector.
Key Performance Indicators (KPIs)
To succeed as a waitstaff member, you will be evaluated based on the following KPIs:
- Net Promoter Score (NPS): Ensuring high guest satisfaction through exceptional service.
- Food Safety: Adhering to hygiene and safety standards in all service activities.
- Sales per Person: Driving sales through effective upselling and menu recommendations.
- Station Management: Maintaining a clean, organized, and efficient service area.
- Integrity: Handling financial transactions and stock accurately to prevent variances.
- Order Accuracy: Ensuring orders are taken and delivered correctly to meet guest expectations.
- Compliance with SOPs: Following standard operating procedures to maintain service consistency.
Day-to-Day Responsibilities
A typical day as a waitstaff member involves engaging with guests from the moment they enter the restaurant. You’ll greet and seat guests, present menus, and guide them through menu options, offering suggestions based on their preferences. Throughout the shift, you’ll take orders, key them into the POS system, and ensure timely delivery to tables. You’ll also monitor guest satisfaction, address concerns promptly, and collaborate with team members to maintain a smooth workflow. Additional tasks include receiving and verifying stock deliveries, packing orders for dispatch, and ensuring the restaurant remains clean and organized. Closing duties, such as reconciling shift float money and preparing the restaurant for the next day, are also part of your responsibilities.
Skills Development
The waitstaff role provides a platform to hone critical skills that are highly transferable across the hospitality industry. You’ll gain proficiency in:
- Customer Service: Delivering personalized and memorable guest experiences.
- Time Management: Prioritizing tasks in a high-pressure environment.
- Team Collaboration: Working effectively with colleagues to achieve shared goals.
- POS System Proficiency: Mastering order entry and payment processing.
- Upselling Techniques: Driving sales through strategic menu recommendations.
- Food Safety Practices: Ensuring compliance with hygiene standards.
Why Mai Mahiu?
Mai Mahiu, a growing hub in Kenya’s hospitality sector, offers a unique blend of community charm and economic opportunity. As a waitstaff member in Mai Mahiu, you’ll work in a vibrant environment where your contributions directly impact the local dining scene. The town’s strategic location and increasing tourism make it an ideal place to build a career in hospitality, with opportunities to connect with diverse guests and grow professionally.
Industry Context
Kenya’s hospitality industry is experiencing rapid growth, driven by increasing demand for high-quality dining experiences. Organizations like Java House are at the forefront of this trend, setting the standard for excellence in food and beverage service. The waitstaff role is in high demand as restaurants prioritize skilled professionals who can deliver exceptional service while maintaining operational efficiency. This position positions you at the heart of this dynamic industry, where your contributions drive customer satisfaction and business success.
Application Tips
To stand out as a candidate for the waitstaff position, tailor your CV to highlight your customer service experience, POS skills, and any relevant hospitality training. Your cover letter should emphasize your ability to work under pressure, engage with guests, and contribute to a team-oriented environment. Ensure all documents are submitted through the official application portal by the 16th July 2025 deadline to be considered for this exciting opportunity.
Additional Information
The waitstaff role requires the ability to work long hours in a fast-paced environment, with a focus on maintaining high energy and professionalism. Candidates should have a sound understanding of menu items and be prepared to upsell products confidently. The role also demands flexibility, as you may need to adapt to varying shift schedules and guest demands. With two vacancies available, this is a prime opportunity to join a leading hospitality team in Mai Mahiu.
Final Note
The waitstaff position in Mai Mahiu is more than just a job—it’s a chance to make a meaningful impact in Kenya’s hospitality industry. By joining a renowned organization, you’ll contribute to creating memorable dining experiences while building a foundation for a rewarding career. Apply today to take the first step toward a fulfilling role that aligns with your passion for customer service and teamwork.
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