3 Career Opportunities At Jubilee Insurance

Career Opportunities at Jubilee Insurance: Transform the Insurance Industry in Nairobi

Posted: August 25, 2025
Application Deadline: September 19, 2025
Location: Nairobi, Kenya

Jubilee Insurance, founded in August 1937 as the first locally incorporated insurance company in Mombasa, has grown to become East Africa’s largest composite insurer, offering life, pensions, general, and medical insurance. With operations in Kenya, Uganda, Tanzania, Burundi, and Mauritius, Jubilee Insurance is listed on the Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange, and Uganda Securities Exchange, holding top financial strength ratings of AA- in Kenya and Uganda and A+ in Tanzania. Headquartered in Nairobi, Jubilee Insurance serves over 1.9 million clients and is the only ISO-certified insurance group in the region, renowned for its innovation, client-centric solutions, and commitment to excellence.

Through its Jubilee Insurance Jobs initiative, invites passionate and qualified professionals to join its mission for the roles of Direct Sales Officers, Intern – Fund Administration, and Client Services Officer (Onboarding). These Jubilee Insurance Jobs, based at the Nairobi head office, offer opportunities to contribute to a dynamic, innovative organization that shapes the future of insurance in East Africa.

Important Note: The recruitment process at Jubilee Insurance is free of charge. Applicants are cautioned against fraudsters who may solicit money for recruitment assistance. Report any suspicious activity to the nearest police station or contact Jubilee Insurance at recruitment@jubileekenya.com for clarification. Jubilee Insurance upholds transparency, integrity, and fairness in all recruitment activities.

Open Positions at Jubilee Insurance

Jubilee Insurance is seeking talented individuals to fill the following roles in Nairobi, contributing to its mission of delivering innovative insurance solutions and fostering a culture of excellence through Jubilee Insurance Jobs:

Direct Sales Officers
Intern – Fund Administration
Client Services Officer (Onboarding)

These Jobs are based at Jubilee Insurance’s head office in Nairobi, offering candidates the chance to work in a leading, ISO-certified organization that champions innovation, diversity, and professional growth. Each role plays a critical part in supporting Jubilee Insurance’s strategic objectives, from driving sales and client onboarding to enhancing operational efficiency in fund administration.

General Requirements for All Positions

Application Process: Candidates must submit their applications via email to recruitment@jubileekenya.com, quoting the Job Reference Number (if specified) and Position in the subject line. Applications should include a detailed CV with current email and telephone contacts, highlighting relevant qualifications and experience.
Deadline: September 19, 2025. Candidates are encouraged to apply early to ensure consideration by Jubilee Insurance, given the competitive nature of these roles.
Location: Nairobi, Kenya (Jubilee Insurance head office).
Communication: Only shortlisted candidates will be contacted. For inquiries, contact Jubilee Insurance at recruitment@jubileekenya.com or visit the official website (jubileeinsurance.com).
Fraud Prevention: Jubilee Insurance does not charge any fees for the recruitment process. Candidates should verify all communications to avoid scams and report suspicious activity immediately.
Eligibility: Candidates must be Kenyan citizens or have the authority to work in Kenya. Upon selection, candidates will be required to submit a valid Certificate of Good Conduct, KRA PIN Certificate, NHIF, NSSF, ID card, academic and professional certificates, and bank account details.

Please Note:

Applications must be submitted via the specified email with the correct Job Reference Number (if available) to ensure proper processing.
Jubilee Insurance is committed to a transparent, inclusive, and merit-based recruitment process, welcoming applications from diverse candidates who share its values of integrity, innovation, and excellence.
Candidates should demonstrate a commitment to Jubilee Insurance’s mission of providing innovative insurance solutions and fostering professional growth in the financial services sector.

1. Direct Sales Officers (REF: Not specified)

Job Type: Full Time
Qualification: Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Insurance, or related field; Certificate of Proficiency (COP)
Experience: 1–3 years of direct sales experience, preferably in insurance, banking, or financial services
Location: Nairobi, Kenya
Job Field: Sales / Marketing / Retail / Business Development

Role Summary

The Direct Sales Officers at Jubilee Insurance, within Jubilee Health Insurance Limited, will be responsible for proactively generating new business by directly selling medical insurance products. Reporting to the Team Leader, Direct Sales, this Jubilee Insurance Jobs role involves driving client acquisition, managing relationships, and meeting sales targets through field visits, referrals, and events. Based in Nairobi, the Direct Sales Officers will ensure customer satisfaction and compliance with regulatory and company standards, contributing to Jubilee Insurance’s goal of expanding its market share in health insurance. Jubilee Insurance seeks dynamic, results-driven individuals with strong sales and interpersonal skills to deliver exceptional client experiences.

Key Duties and Responsibilities

Business Development: Proactively identify and pursue new business opportunities through fieldwork, door-to-door visits, networking, and referrals, building a robust pipeline of qualified leads. Conduct needs-based analyses to match clients (individuals, families, SMEs) with appropriate medical insurance solutions tailored to their needs, aligning with Jubilee Insurance’s client-centric approach.
Sales Presentations: Present and promote medical insurance products using structured pitches and solution-oriented sales techniques, clearly articulating value propositions to prospective clients. Deliver competitive proposals and quotations that meet client needs, ensuring clarity and transparency in line with Jubilee Insurance’s standards.
Sales Activations: Participate in targeted sales activations, outreach events, and marketing campaigns to increase visibility and drive client acquisition, enhancing Jubilee Insurance’s market presence.
Lead Management: Follow up consistently with leads and maintain an active sales pipeline, closing sales within defined turnaround times to meet Jubilee Insurance’s sales targets.
Documentation and CRM: Maintain accurate records of client interactions, quotations, follow-ups, and policy applications using CRM tools or manual logs, ensuring data integrity and compliance with Jubilee Insurance’s policies. Submit completed sales documentation, including KYC forms, application forms, and medical declarations, in a timely and accurate manner.
Client Education: Educate clients on policy usage, provider networks, benefit limits, and digital service platforms, ensuring a seamless post-sale experience and high customer satisfaction.
Operational Collaboration: Collaborate with the operations team to resolve client service issues, accelerate policy processing, and ensure a smooth onboarding process for new clients.
Market Intelligence: Gather market intelligence on competitor activities, customer behavior, and emerging trends to support product positioning and inform strategic sales decisions for Jubilee Insurance.
Compliance and Governance: Ensure strict adherence to internal policies, Insurance Regulatory Authority (IRA) regulations, and ethical sales practices, obtaining client consent and providing full disclosures on policy terms and underwriting criteria. Maintain confidentiality of client information, adhering to data protection laws and Jubilee Insurance’s policies.
Ethics and Training: Escalate any fraudulent behavior, mis-selling risks, or regulatory violations to appropriate channels, attending mandatory compliance and ethics training as required by Jubilee Insurance.
Customer-First Culture: Foster a customer-first mindset by delivering honest, helpful, and respectful service throughout the sales journey, enhancing client trust and loyalty.
Team Collaboration: Contribute to a performance-driven and collaborative team culture by sharing knowledge, supporting peers, and participating in team activities, demonstrating resilience and professionalism.
Continuous Learning: Embrace continuous learning by attending trainings to upgrade product knowledge and sales capabilities, aligning with Jubilee Insurance’s commitment to professional development.

Key Outputs/Deliverables

Achievement of sales targets through effective lead generation, pipeline management, and deal closure, driving Jubilee Insurance’s market share in health insurance.
Accurate and timely sales documentation, including KYC forms, applications, and medical declarations, ensuring compliance with regulatory and company standards.
Comprehensive client records in CRM tools or manual logs, enhancing data integrity and operational efficiency.
High-quality sales presentations and proposals that align with client needs and Jubilee Insurance’s value propositions.
Successful participation in sales activations and outreach events, increasing visibility and client acquisition.
Detailed market intelligence reports on competitor activities and customer trends, informing strategic sales decisions.
Enhanced client satisfaction through effective education, onboarding, and issue resolution, fostering trust and loyalty.
A collaborative, performance-driven team culture that supports Jubilee Insurance’s goals of excellence and innovation.

Qualifications and Skills

Diploma or Bachelor’s Degree in Sales & Marketing, Business Administration, Insurance, or a related field from a recognized institution.
Certificate of Proficiency (COP) in insurance, as required by Jubilee Insurance.
1–3 years of direct sales experience, preferably in insurance, banking, or financial services, demonstrating a track record of meeting sales targets.
Ability to identify customer needs, position solutions persuasively, and close sales deals while building lasting relationships.
Strong skills in sourcing, qualifying, and nurturing leads through proactive outreach strategies.
Comprehensive understanding of medical insurance products, benefits, and underwriting guidelines, enabling confident client consultations.
Excellent communication skills to deliver compelling product presentations and communicate complex insurance concepts clearly.
Proficiency in accurate documentation, policy application handling, and adherence to compliance requirements.
Ability to gather and interpret market intelligence to identify opportunities and recommend strategic responses.
Skilled in addressing client concerns, handling objections tactfully, and applying effective closing strategies to secure business.

Apply Now: Join Jubilee Insurance as Direct Sales Officer – Nairobi Sales Careers

2. Intern – Fund Administration (REF: Not specified)

Job Type: Full Time
Qualification: Bachelor’s Degree in Business Administration, Finance, Economics, or a related field
Experience: Internship experience in financial services or asset management is an advantage but not required
Location: Nairobi, Kenya
Job Field: Finance / Accounting / Audit / Internships

Role Summary

The Intern – Fund Administration at Jubilee Insurance, within Jubilee Asset Management Limited, will provide operational and administrative support for client onboarding, reporting to the Assistant Manager – Fund Administration. This Jubilee Insurance Jobs role involves assisting with documentation, Know Your Customer (KYC) checks, data entry, and maintaining accurate records, contributing to a seamless client onboarding process in Nairobi. Jubilee Insurance seeks a motivated, detail-oriented intern to gain hands-on experience in fund administration, supporting operational efficiency and compliance in the financial services sector.

Key Duties and Responsibilities

Onboarding Support: Assist in managing the onboarding process for new clients, including account opening, KYC verification, and documentation, ensuring compliance with Jubilee Insurance’s standards and regulatory requirements.
Data Entry and Management: Perform accurate and timely data entry into client management systems, maintaining up-to-date records of onboarding activities to support operational efficiency.
Team Collaboration: Liaise with compliance, operations, and relationship management teams to ensure smooth onboarding, resolving any delays or issues promptly, as required by Jubilee Insurance.
Progress Monitoring: Monitor client account setup progress, identifying and addressing bottlenecks to ensure timely completion of onboarding processes.
Record Keeping: Maintain accurate and organized records of onboarding activities, ensuring compliance with internal policies and regulatory guidelines, such as Anti-Money Laundering (AML) and KYC requirements.
Process Improvement: Support initiatives to streamline and enhance the client onboarding process, providing feedback on client needs and service gaps to improve efficiency, aligning with Jubilee Insurance’s goals.
Digital Onboarding: Contribute to the implementation of digital onboarding solutions, ensuring user-friendly and efficient processes for clients.
Audit Support: Support internal and external audits by providing accurate onboarding records and documentation, ensuring transparency and compliance with Jubilee Insurance’s standards.
Risk Identification: Identify and escalate potential risks in onboarding processes, such as incomplete documentation or compliance issues, to mitigate operational risks.
Client-Centric Culture: Uphold Jubilee Insurance’s values by fostering a client-centric culture, delivering excellent service and collaborating with colleagues across teams.
Knowledge Sharing: Support knowledge-sharing initiatives and contribute to continuous improvement in onboarding practices, enhancing team efficiency.
Administrative Support: Handle general administrative tasks, such as preparing reports, organizing files, and managing correspondence, to support the fund administration team’s operations.

Key Outputs/Deliverables

Accurate and timely client onboarding processes, including completed account openings, KYC verifications, and documentation, aligning with Jubilee Insurance’s standards.
Up-to-date and organized client records in management systems, ensuring data integrity and compliance.
Effective collaboration with compliance, operations, and relationship management teams, ensuring seamless onboarding and issue resolution.
Comprehensive audit records and documentation, supporting transparency and regulatory compliance for Jubilee Insurance.
Feedback and recommendations for streamlining onboarding processes, enhancing operational efficiency.
Successful contribution to digital onboarding solutions, improving client experiences and accessibility.
A client-centric culture that enhances service delivery and supports Jubilee Insurance’s values of excellence and integrity.

Qualifications and Skills

Bachelor’s Degree in Business Administration, Finance, Economics, or a related field from a recognized institution.
Internship experience in client services, operations, or onboarding within financial services or asset management is an advantage but not required.
Client-focused mindset with a strong service orientation, as valued by Jubilee Insurance.
High level of integrity and confidentiality in handling sensitive client information.
Strong teamwork and collaboration skills to work effectively with cross-functional teams.
Adaptability and flexibility in managing multiple tasks in a dynamic environment.
Strong work ethic and accountability, ensuring accurate and timely deliverables.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for data entry and reporting.
Basic understanding of AML/KYC requirements and financial services operations, aligning with Jubilee Insurance’s compliance standards.

Apply Now: Join Jubilee Insurance as Intern – Fund Administration – Nairobi Finance Careers

3. Client Services Officer (Onboarding) (REF: Not specified)

Job Type: Full Time
Qualification: Bachelor’s Degree in Business Administration, Finance, Economics, or a related field
Experience: Experience in client services, operations, or onboarding in financial services or asset management; AML/KYC experience preferred
Location: Nairobi, Kenya
Job Field: Customer Care

Role Summary

The Client Services Officer (Onboarding) at Jubilee Insurance, within Jubilee Asset Management Limited, will manage the end-to-end onboarding process for new clients, ensuring compliance with regulatory requirements and delivering a seamless client experience. Reporting to the Assistant Manager – Fund Administration, this Jubilee Insurance Jobs role involves KYC checks, account setup, and effective communication with internal teams and clients in Nairobi. Jubilee Insurance seeks a client-focused professional with strong organizational and compliance skills to build strong client relationships and support operational efficiency.

Key Duties and Responsibilities

Onboarding Management: Manage the complete onboarding process for new clients, including account opening, KYC verification, and documentation, ensuring compliance with Jubilee Insurance’s standards and regulatory requirements, such as AML and KYC guidelines.
Data Management: Ensure accurate and timely data entry into client management systems, maintaining up-to-date records of onboarding activities to support operational efficiency and compliance.
Team Collaboration: Liaise with compliance, operations, and relationship management teams to ensure smooth onboarding, resolving delays or issues promptly to enhance client experiences.
Progress Monitoring: Monitor client account setup progress, identifying and addressing bottlenecks to ensure timely completion, aligning with Jubilee Insurance’s service standards.
Record Keeping: Maintain accurate and organized records of onboarding activities, ensuring compliance with internal policies and regulatory guidelines, including data protection laws.
Process Improvement: Support initiatives to streamline and enhance the client onboarding process, providing feedback on client needs and service gaps to improve efficiency and client satisfaction.
Digital Onboarding: Contribute to the implementation of digital onboarding solutions, ensuring user-friendly and efficient processes that align with Jubilee Insurance’s digital transformation goals.
Audit Support: Support internal and external audits by providing accurate onboarding records and documentation, ensuring transparency and compliance with regulatory standards.
Risk Management: Identify and escalate potential risks in onboarding processes, such as incomplete KYC documentation or compliance issues, to mitigate operational and regulatory risks.
Client-Centric Culture: Uphold Jubilee Insurance’s values by fostering a client-centric culture, delivering excellent service and building trust-based relationships with clients.
Knowledge Sharing: Support knowledge-sharing initiatives and contribute to continuous improvement in onboarding practices, enhancing team efficiency and client outcomes.
Client Communication: Communicate effectively with clients to provide updates, clarify requirements, and address inquiries, ensuring a seamless onboarding experience.

Key Outputs/Deliverables

Seamless and compliant client onboarding processes, including completed account openings, KYC verifications, and documentation, aligning with Jubilee Insurance’s standards.
Accurate and up-to-date client records in management systems, ensuring data integrity and regulatory compliance.
Effective collaboration with internal teams, ensuring smooth onboarding and prompt issue resolution.
Comprehensive audit records and documentation, supporting transparency and compliance with regulatory requirements.
Actionable feedback and recommendations for streamlining onboarding processes, enhancing efficiency and client satisfaction.
Successful implementation of digital onboarding solutions, improving accessibility and client experiences.
Strong client relationships and high satisfaction levels, fostering trust and loyalty with Jubilee Insurance.

Qualifications and Skills

Bachelor’s Degree in Business Administration, Finance, Economics, or a related field from a recognized institution.
Experience in client services, operations, or onboarding within financial services or asset management, with AML/KYC compliance experience preferred.
Client-focused mindset with a strong service orientation, as valued by Jubilee Insurance.
High level of integrity and confidentiality in handling sensitive client information.
Strong teamwork and collaboration skills to work effectively with cross-functional teams.
Adaptability and flexibility in managing multiple tasks in a dynamic environment.
Strong work ethic and accountability, ensuring accurate and timely deliverables.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for data management and reporting.
Comprehensive understanding of AML/KYC requirements and financial services operations, aligning with Jubilee Insurance’s compliance standards.

Apply Now: Join Jubilee Insurance as Client Services Officer (Onboarding) – Nairobi Customer Care Careers

Application Process

To apply for these Jubilee Insurance Jobs opportunities, candidates should follow these steps:

Prepare Application Materials: Compile a detailed CV, including current email and telephone contacts, highlighting relevant qualifications, skills, and experience aligned with the specific role’s requirements.
Submit Application: Email the CV to recruitment@jubileekenya.com, quoting the Job Reference Number (if specified) and Position in the subject line:
- Direct Sales Officers (no reference number specified)
- Intern – Fund Administration (no reference number specified)
- Client Services Officer (Onboarding) (no reference number specified)
Deadline: September 19, 2025. Candidates must apply early to ensure consideration by Jubilee Insurance, given the competitive nature of these roles.
Monitor Communication: Only shortlisted candidates will be contacted. For inquiries, contact Jubilee Insurance at recruitment@jubileekenya.com or visit jubileeinsurance.com.
Fraud Prevention: Verify all communications to avoid scams, as Jubilee Insurance does not charge fees for recruitment. Report suspicious activity to the nearest police station or Jubilee Insurance directly.
Required Documents: Upon selection, candidates must submit a valid Certificate of Good Conduct, KRA PIN Certificate, NHIF, NSSF, ID card, academic and professional certificates, and bank account details.

Jubilee Insurance is committed to a transparent, inclusive, and merit-based recruitment process, welcoming applications from diverse candidates who share its values of integrity, innovation, and excellence.

Why Join Jubilee Insurance?

Joining Jubilee Insurance through these Jubilee Insurance Jobs offers a unique opportunity to contribute to East Africa’s largest composite insurer, known for its innovation, client-centric solutions, and strong financial performance. With over 1.9 million clients and operations across five countries, Jubilee Insurance fosters a dynamic, inclusive work environment that promotes professional growth, diversity, and collaboration. The Direct Sales Officers role provides a platform to drive sales and build client relationships, while the Intern – Fund Administration and Client Services Officer (Onboarding) roles offer opportunities to gain experience in fund administration and client services within a leading asset management firm. Employees benefit from mentorship by industry leaders, a modern work environment at the Nairobi head office, and opportunities to engage with diverse teams across over 70 tribes and 10 nationalities. Jubilee Insurance’s “Live Free” tagline reflects its commitment to employee well-being, fostering a culture that supports mental, physical, and emotional health.

By joining Jubilee Insurance Jobs, candidates contribute to a legacy of excellence, leveraging the company’s ISO certification and regional presence to drive impactful change in the insurance industry. These roles are ideal for professionals and recent graduates passionate about sales, client services, and financial services, offering a platform to build skills, networks, and a rewarding career in Nairobi’s dynamic financial sector.

About Jubilee Insurance’s Operations

Jubilee Insurance operates across life, pensions, general, and medical insurance, with a focus on delivering innovative, client-centric solutions. The Direct Sales Officers role supports Jubilee Health Insurance Limited, driving the growth of medical insurance products through direct sales and client engagement. The Intern – Fund Administration and Client Services Officer (Onboarding) roles are within Jubilee Asset Management Limited, a premier asset manager offering investment products like pension schemes and unit trusts. These roles contribute to operational efficiency, compliance, and client satisfaction, aligning with Jubilee Insurance’s strategic objectives of market leadership and innovation. With a strong presence in East Africa and top financial strength ratings, Jubilee Insurance is a trusted partner for clients seeking reliable insurance and investment solutions, making these Jubilee Insurance Jobs impactful opportunities for career growth.

Tips for a Successful Application

To stand out in the application process for these Jubilee Insurance Jobs, candidates should:

Tailor the CV: Highlight relevant qualifications, skills, and experiences that align with the role’s requirements, emphasizing a commitment to Jubilee Insurance’s mission of innovation and excellence.
Demonstrate Passion: Showcase an understanding of the insurance industry, sales, or client services, referencing Jubilee Insurance’s programs or similar initiatives where possible.
Be Professional: Ensure the CV is clear, well-organized, and error-free, with contact details prominently displayed.
Highlight Relevant Skills: For Direct Sales Officers, emphasize sales experience and client relationship skills. For Intern – Fund Administration and Client Services Officer roles, highlight organizational, data management, and compliance skills.
Apply Early: Submit applications well before the September 19, 2025, deadline to ensure consideration by Jubilee Insurance’s recruitment team.
Follow Instructions: Use the correct Job Reference Number (if specified) in the email subject line to avoid application errors.

Sources: The advertisement is based on the provided job details from Jubilee Insurance (posted August 25, 2025) and supplemented with information from Jubilee Insurance’s official website (jubileeinsurance.com), myjobmag.co.ke, campusbiz.co.ke, and opportunitiesforyoungkenyans.co.ke. These sources confirm Jubilee Insurance’s mission, operations, and job requirements, ensuring accuracy and alignment with the organization’s objectives.

Note: Candidates must apply by September 19, 2025, to be considered for these Jubilee Insurance Jobs. Given the competitive nature of these roles at East Africa’s largest composite insurer, adherence to the application process, including submitting a tailored CV and using the correct email subject line, is critical for success. These positions offer a transformative opportunity to contribute to a leading insurance group, making them ideal for professionals and recent graduates passionate about sales, client services, and financial services in Nairobi’s vibrant financial sector.