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Essential Job Details
- Position Title: Branch Operations Team Member (BOTM)
- Location: Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, Nakuru
- Employment Type: Full-Time
- Number of Vacancies: 40
- Salary: Not Disclosed
- Category/Department: Food and Beverage Service
- Reporting To: Branch Manager
- Application Deadline: 31st August 2025
Introduction
The Branch Operations Team Member role across multiple locations in Kenya, including Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, and Nakuru, offers an exciting opportunity for passionate individuals eager to deliver exceptional food and beverage service in a dynamic hospitality environment. This position is ideal for entry-level candidates looking to build a rewarding career in Kenya’s thriving hospitality sector, where customer satisfaction and operational excellence are paramount. As a Branch Operations Team Member, you will play a pivotal role in ensuring guests enjoy high-quality food and drinks in a clean, safe, and welcoming environment, while supporting the barista team to showcase their expertise. This role provides a platform to develop skills in customer service, food safety, and inventory management, making it a perfect fit for motivated individuals seeking to make a mark in Kenya’s job market.
About Java House
Java House is a cornerstone of Kenya’s hospitality industry, renowned for its commitment to delivering high-quality food and beverage experiences across more than 30 counties. With a strong presence in the Fast-Moving Consumer Goods (FMCG) sector, Java House emphasizes innovation, customer satisfaction, and community engagement. The organization fosters a supportive and inclusive work environment, offering employees opportunities for growth through in-house training and development programs. Joining Java House as a Branch Operations Team Member means contributing to a brand that values excellence, teamwork, and a passion for creating memorable guest experiences.
Key Responsibilities
- Maintain a clean, tidy, and operational counter at all times, ensuring a welcoming environment for guests.
- Present a variety of menu options, taking the lead on suggestive selling based on customer preferences to enhance their dining experience.
- Follow Standard Operating Procedures (SOPs) consistently during food and beverage production to ensure quality and compliance.
- Ensure sufficient supply of counter products by performing regular backups and advising the Barista in Charge on stock levels.
- Take accurate food and beverage orders, delivering them neatly to tables in accordance with ticket specifications.
- Present bills promptly to guests, accepting payments and providing correct change to ensure seamless transactions.
- Clean pots, pans, cutlery, crockery, guest and staff toilets, equipment, and the general kitchen area, maintaining high hygiene standards.
- Manage waste effectively by disposing of bins and cleaning grease traps to ensure a safe and sanitary environment.
- Assist the Barista in Charge in running the barista counter, providing support to maintain operational efficiency.
- Conduct daily stock takes of counter products at the end of each shift, ensuring accurate inventory records.
- Prepare and present food, ensuring proper storage and production of high-quality items in line with company standards.
- Monitor the quality of final servings, resolving any issues promptly to meet recommended food and beverage standards.
- Ensure proper mise-en-place by placing necessary orders through the Branch Manager for timely restocking.
- Attend shift briefings and communicate cautiously with guests to maintain a professional and courteous demeanor.
- Organize table condiments, pastry displays, merchandise displays, take-away stations, and condiment organizers, ensuring they are clean and well-stocked.
- Guarantee compliance with cleanliness and hygiene SOPs, maintaining a pristine dining area for guests.
Qualifications and Skills
Required Qualifications
- KCSE certificate with a minimum mean grade of C plain.
- At least 6 months of experience with Java House or equivalent skills from a food and beverage setup.
- Sound menu and product knowledge to assist guests effectively and upsell menu items.
- Point of Sale (POS) skills for accurate order processing and financial transactions.
- Basic housekeeping skills to maintain a clean and organized work environment.
- Ability to work under pressure and manage long hours in a fast-paced hospitality setting.
- Strong interpersonal skills to engage with guests and team members effectively.
- Customer-oriented mindset with excellent customer care techniques to deliver memorable dining experiences.
- Result-oriented and proactive approach to achieving service and operational goals.
- Team player with a collaborative mindset to enhance team performance.
- In-house training in barista skills and service, or equivalent experience from a similar setup.
- Basic knowledge of food safety and HACCP plans to ensure compliance with hygiene standards.
Preferred Qualifications
- Strong planning skills to manage tasks efficiently and prioritize responsibilities.
- Ability to make quick decisions under pressure, with strong problem-solving abilities.
- Conversant with Java House’s coffee and beverage menu, dedicated to its systems and procedures.
Company Culture and Values
Java House fosters a collaborative and inclusive work environment where employees are empowered to deliver exceptional service and contribute to organizational success. The company prioritizes food safety, integrity, and customer satisfaction, ensuring that every Branch Operations Team Member plays a vital role in maintaining high standards. With a focus on continuous learning, Java House provides in-house training to support skill development and career growth. The organization’s commitment to diversity, teamwork, and community engagement creates a dynamic workplace where employees are valued for their contributions to creating memorable guest experiences.
How to Apply
Apply now for the Branch Operations Team Member position in Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, or Nakuru. To submit your application, please prepare the following documents:
- Updated CV highlighting relevant experience in food and beverage service
- Cover letter detailing your suitability for the role
- Copies of academic certificates, including your KCSE certificate
Send your application via the official application portal: Apply for Branch Operations Team Member Position. Ensure the job title “Branch Operations Team Member” is clearly stated in the subject line of your application. The application deadline is 31st August 2025. Only shortlisted candidates will be contacted. The employer is an equal opportunity provider, committed to fair and transparent hiring practices.
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Branch Operations Team Member, hospitality jobs in Kenya, food and beverage jobs, entry-level jobs in Kenya, customer service jobs
Detailed Role Overview
The Branch Operations Team Member role is a dynamic and multifaceted opportunity designed for individuals passionate about delivering exceptional food and beverage service across multiple locations in Kenya, including Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, and Nakuru. As a Branch Operations Team Member, you will be at the forefront of guest interactions, ensuring high-quality food and drink production, seamless service delivery, and a clean, safe dining environment. This role combines customer service, inventory management, and hygiene responsibilities, making it ideal for those seeking a fast-paced, rewarding career in Kenya’s hospitality sector.
Why This Role Matters
As a Branch Operations Team Member, you are integral to creating memorable guest experiences that drive customer satisfaction and loyalty. Your work ensures that the restaurant operates smoothly, from maintaining clean counters and tables to preparing high-quality food and beverages. By adhering to strict SOPs and upholding food safety standards, you contribute to the organization’s reputation for excellence. With 40 vacancies available across eight locations, this role offers a unique opportunity to join a leading hospitality brand and make a tangible impact in Kenya’s vibrant dining scene.
Career Growth Opportunities
The Branch Operations Team Member position serves as an excellent entry point into the hospitality industry, offering opportunities to develop skills in customer service, barista operations, and inventory management. With Java House’s in-house training programs, you can enhance your expertise and progress to roles such as Barista in Charge, Shift Supervisor, or Branch Manager. This role provides a solid foundation for a rewarding career in Kenya’s growing hospitality sector, with ample opportunities for advancement.
Key Performance Indicators (KPIs)
To succeed as a Branch Operations Team Member, you will be evaluated based on the following KPIs:
- Net Promoter Score (NPS): Ensuring high guest satisfaction through exceptional service and engagement.
- Food Safety: Adhering to hygiene and safety standards, including HACCP compliance.
- Margins: Contributing to operational efficiency through accurate stock management and resource utilization.
- Station Management: Maintaining a clean, organized, and efficient counter and dining area.
- Integrity: Handling financial transactions and stock accurately to prevent variances.
- Order Accuracy: Ensuring orders are taken and delivered correctly to meet guest expectations.
- SOP Compliance: Following standard operating procedures to maintain consistency in service and production.
Day-to-Day Responsibilities
A typical day as a Branch Operations Team Member involves a mix of customer-facing and operational tasks. You’ll start by ensuring the counter is clean, tidy, and well-stocked, ready to serve guests. Throughout the shift, you’ll take orders, key them into the POS system, and deliver food and beverages to tables with precision. You’ll also assist the barista team, monitor stock levels, and conduct daily stock takes to ensure availability of products. Cleaning tasks, such as washing cutlery, crockery, and equipment, are critical to maintaining hygiene standards. You’ll also manage waste, prepare food, and ensure proper mise-en-place, all while engaging with guests to provide a personalized dining experience.
Skills Development
This Branch Operations Team Member role offers a platform to develop critical skills that are highly transferable across the hospitality industry. You’ll gain proficiency in:
- Customer Service: Delivering personalized and memorable guest experiences.
- Barista Support: Assisting with beverage preparation and counter operations.
- Inventory Management: Conducting stock takes and ensuring accurate records.
- Food Safety: Implementing HACCP and hygiene standards in a fast-paced environment.
- Team Collaboration: Working effectively with colleagues to achieve shared goals.
- POS Proficiency: Mastering order entry and payment processing systems.
Why These Locations?
The Branch Operations Team Member role spans eight vibrant locations across Kenya: Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, and Nakuru. Each location offers a unique blend of community charm and economic opportunity, making them ideal settings for a hospitality career. From the coastal vibrancy of Nyali and Diani to the bustling urban hubs of Kisumu and Nakuru, these locations provide diverse environments where Branch Operations Team Members can thrive and connect with a wide range of guests.
Industry Context
Kenya’s hospitality industry is a key driver of economic growth, with increasing demand for skilled professionals in food and beverage service. Java House leads the way in delivering high-quality dining experiences, setting the standard for excellence in the FMCG sector. The Branch Operations Team Member role is critical to meeting this demand, as it combines customer service, operational efficiency, and food safety expertise. With 40 vacancies available, this is a prime opportunity to join a dynamic industry and contribute to its growth.
Application Tips
To stand out as a candidate for the Branch Operations Team Member position, tailor your CV to highlight your experience in customer service, food and beverage operations, and any relevant hospitality training. Your cover letter should emphasize your ability to work under pressure, engage with guests, and maintain hygiene standards. Ensure all documents are submitted through the official application portal by the 31st August 2025 deadline to be considered for this exciting opportunity.
Additional Information
The Branch Operations Team Member role requires flexibility, as you may work long hours in a fast-paced environment. Candidates should be prepared to adapt to changing demands and maintain high energy throughout their shifts. With a focus on food safety, customer service, and operational efficiency, this role is ideal for individuals passionate about hospitality and eager to contribute to a leading brand’s success.
Final Note
The Branch Operations Team Member position is more than just a job—it’s an opportunity to make a meaningful impact in Kenya’s hospitality industry. By joining Java House, you’ll contribute to creating memorable dining experiences while building a foundation for a rewarding career. Apply today to take the first step toward a fulfilling role in Nyali, Diani, Meru, Kisumu, Eldoret, Nanyuki, Naivasha, or Nakuru.
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