• Position Titles & Vacancies:

1. Customer Service Representative (CSR – CX | Spanish)
2. CSR – Content Moderation & Data Annotation (Spanish)
3. Quality Analyst (QA – Spanish/English)
4. Trainer (Spanish/English)
5. Team Leader (TL – Spanish/English)
6. Supervisor (Spanish/English)
7. Operations Manager (Spanish/English)

• Location: Nairobi, Kenya (On-Site – No WFH)
• Employment Type: Full-Time
• Number of Vacancies: Multiple
• Application Deadline: Open (Apply ASAP – Rolling)
• Category/Department: Customer Care / Media / Branding / Project Management
• Salary: Estimated KES 40,000 – 80,000 Monthly (Note: This is an estimate based on 2025 market data for BPO/CS roles in Nairobi requiring Spanish fluency. Higher for leadership. Final salary determined by Ajira Digital Program partner.)

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Introduction

Ajira Digital Program, a Government of Kenya initiative through the Ministry of ICT, Innovation and Youth Affairs to empower young people with digital jobs and position Kenya as a freelancing/BPO hub, is recruiting 7 Spanish-speaking positions for a major e-commerce client (likely TEMU operations): Customer Service, Content Moderation/Data Annotation, Quality Analyst, Trainer, Team Leader, Supervisor, and Operations Manager.

These full-time on-site roles in Nairobi require Native/B2 Spanish proficiency (English B1+ for most), strong communication/problem-solving, and relevant experience for leadership positions. Ideal for bilingual, customer-focused professionals passionate about digital economy jobs, this opportunity aligns with Vision 2030’s youth empowerment and BPO growth goals. This role suits resilient, detail-oriented individuals ready for impactful contributions in Kenya’s emerging multilingual BPO sector.

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About Ajira Digital Program

In 2016, The Government of Kenya through the Ministry of ICT, Innovation and Youth Affairs developed and established the Ajira Digital Program to bridge the gap between skills demand and lack of jobs. The program aims to introduce young people to digital and digitally-enabled work and provide the tools, training and mentorship needed for young people to work and earn an income with dignity.

Ajira fosters a culture of empowerment, innovation, and dignity, connecting youth to global digital opportunities. For BPO/CS Agents, Ajira provides training, job placement, and career start in multilingual support, creating a workplace where your bilingual skills drive Kenya’s digital economy in a diverse, inclusive team.

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Job Descriptions

1. Customer Service Representative (CSR – CX | Spanish)
Provide world-class customer support across Spanish-speaking markets. Handle inquiries, orders, refunds, and escalations while delivering exceptional service.

Requirements: Native/B2 Spanish, English B1, Strong communication & problem-solving skills, On-site only.

2. CSR – Content Moderation & Data Annotation (Spanish)
Review user content (text, images, videos), enforce policy guidelines, and label data for AI training to ensure safe digital spaces.

Requirements: Native/B2 Spanish, English B1, High accuracy and attention to detail.

3. Quality Analyst (QA – Spanish/English)
Audit CSR interactions, ensure adherence to quality standards, provide feedback, and track performance trends.

Requirements: Spanish Native/B2 + English B1, Experience in QA/auditing/CX oversight, Strong analytical & coaching skills.

4. Trainer (Spanish/English)
Lead training for Customer Service, Content Moderation, and Data Annotation teams. Prepare materials, conduct assessments, and support skill development.

Requirements: Spanish Native/B2 + English B1, Strong facilitation & presentation skills, Experience creating training content.

5. Team Leader (TL – Spanish/English)
Lead 12–20 CSRs, manage KPIs (AHT, CSAT, Quality), handle escalations, and oversee daily operations.

Requirements: Native Spanish + B2 English, Proven leadership & performance management experience.

6. Supervisor (Spanish/English)
Manage multiple Team Leaders, drive overall performance, ensure KPI achievement, and lead operational improvements.

Requirements: Native Spanish + B2 English, Strong operational and managerial experience.

7. Operations Manager (Spanish/English)
Oversee end-to-end operations in the region, including staffing, quality, governance, training, and client management.

Requirements: Native Spanish + B2 English, Extensive CX/operations leadership experience, Strong strategic and cross-functional coordination skills.

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Company Culture and Values

Ajira Digital Program fosters a culture of empowerment, innovation, and dignity, bridging youth to digital jobs. With government backing, Ajira promotes diversity through inclusive training and multilingual opportunities, encouraging collaboration via partner networks. Values of integrity, professionalism, and youth focus guide operations, with Agents/Leaders central to Kenya’s BPO growth.

Ajira supports growth with training and placement, creating a purposeful workplace. These positions mean launching bilingual careers in a supportive environment.

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How to Apply

Apply now for Spanish-speaking BPO positions via Ajira Digital Program.

Submit via Google Form: Apply for Spanish Roles via Ajira Digital Program (Apply ASAP – Rolling).

Ajira Digital Program is an equal opportunity employer; only shortlisted contacted. No fees.

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Additional Engagement

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Tags

Ajira Digital Program Spanish Jobs Nairobi, CSR Content Moderation Quality Analyst Trainer Team Leader Supervisor Operations Manager, Bilingual Customer Service BPO, Full-Time Native B2 Spanish English B1, On-Site No WFH, Vision 2030 Digital Jobs Youth

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Expert Tips for Success in Spanish-Speaking BPO Roles at Ajira Digital Program: A Shortlister’s Perspective

As a recruiter shortlisting for Ajira Digital’s Spanish-speaking BPO positions, I prioritize applications that demonstrate native/B2 Spanish fluency, customer service excellence, and on-site commitment in Nairobi. With high demand for bilingual talent, these 10 tips are designed to place your application in the top 5% by showcasing your language and communication skills. Each tip provides realistic, impactful examples for your CV, cover letter, and interview.

Tip 1: Lead with a Quantified Customer Service Achievement

Why It Works: Recruiters seek proven CS pros—50% of shortlists go to candidates with resolution/satisfaction metrics. A CV opening with a specific achievement (e.g., “Handled 1,000 Spanish inquiries with 95% satisfaction”) grabs attention, proving your excellence.

CV Example:
“Handled 1,000 Spanish inquiries as CSR candidate with 95% satisfaction.”
Why: This showcases your excellence, aligning with the role’s world-class support needs.

Cover Letter Example:
“As Native Spanish speaker, I resolved 500 escalations with 90% positive feedback, preparing me for the role’s requirements.”
Why: It links your experience to the job’s handle inquiries needs.

Interview Example:
“As CSR, I delighted 40 customers quarterly with 92% resolution, aligning with standards.”
Why: This story highlights your excellence with metrics.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a satisfaction/resolution metric. Include position and “Spanish customer service” in your CV and cover letter. Practice a 30-second interview story. Attach a redacted feedback summary.

Tip 2: Highlight Spanish Fluency with a Communication Example

Why It Works: Native/B2 Spanish mandatory—recruiters prioritize fluent communicators. A specific example of fluency (e.g., “Communicated fluently with 200 Spanish clients with 100% understanding”) shows fluency.

CV Example:
“Communicated fluently with 200 Spanish clients as CSR candidate with 100% understanding.”
Why: This quantifies your fluency, aligning with the role’s Native/B2 needs.

Cover Letter Example:
“As Native Spanish, I engaged 150 markets with 95% clarity, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s Spanish-speaking markets needs.

Interview Example:
“As CSR, I supported 40 Spanish quarterly with 92% rapport, aligning with standards.”
Why: This story emphasizes your fluency with metrics.

How to Do It: Include a “Spanish Fluency & Communication Excellence” section in your CV. In your cover letter, connect one example to the role’s Spanish markets. For interviews, practice a 30-second story in Spanish. Attach a redacted communication log.

Tip 3: Demonstrate Problem-Solving with an Escalation Example

Why It Works: Handling escalations/problem-solving is key—recruiters prioritize solvers. A specific example of solving (e.g., “Resolved 300 escalations with 95% satisfaction”) shows solving.

CV Example:
“Resolved 300 escalations as CSR candidate with 95% satisfaction.”
Why: This quantifies your solving, aligning with the role’s escalations needs.

Cover Letter Example:
“As candidate, I solved 200 issues with 90% professionalism, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s handle escalations needs.

Interview Example:
“As CSR, I de-escalated 40 cases quarterly with 92% outcomes, aligning with standards.”
Why: This story emphasizes your solving with metrics.

How to Do It: Include a “Problem-Solving & Escalation Resolution” section in your CV. In your cover letter, connect one example to the role’s inquiries/concerns. For interviews, practice a 30-second story. Attach a redacted resolution note.

Tip 4: Highlight Content Moderation with an Accuracy Example

Why It Works: For Content Moderation role, enforcing guidelines/labeling data is core—recruiters prioritize accurate moderators. A specific example of moderation (e.g., “Moderated 1,000 contents with 98% policy adherence”) shows accuracy.

CV Example:
“Moderated 1,000 contents as CSR Moderation candidate with 98% policy adherence.”
Why: This quantifies your accuracy, aligning with the role’s enforce guidelines needs.

Cover Letter Example:
“As candidate, I labeled 500 data with 95% AI readiness, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s label data needs.

Interview Example:
“As Moderator, I reviewed 40 videos quarterly with 92% safety, aligning with standards.”
Why: This story emphasizes your accuracy with metrics.

How to Do It: Include a “Content Moderation & Accuracy Policy” section in your CV. In your cover letter, connect one example to the role’s review content. For interviews, practice a 30-second story. Attach a redacted moderation log.

Tip 5: Demonstrate Quality Auditing with a Feedback Example

Why It Works: For Quality Analyst, auditing/feedback/tracking is key—recruiters prioritize analytical auditors. A specific example of auditing (e.g., “Audited 200 interactions with 95% feedback improvement”) shows auditing.

CV Example:
“Audited 200 interactions as QA candidate with 95% feedback improvement.”
Why: This quantifies your auditing, aligning with the role’s audit interactions needs.

Cover Letter Example:
“As candidate, I tracked 150 trends with 90% performance, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s track trends needs.

Interview Example:
“As QA, I coached 40 quarterly with 92% adherence, aligning with standards.”
Why: This story emphasizes your auditing with metrics.

How to Do It: Include a “Quality Auditing & Feedback Coaching” section in your CV. In your cover letter, connect one example to the role’s adherence standards. For interviews, practice a 30-second story. Attach a redacted audit report.

Tip 6: Highlight Training Facilitation with a Session Example

Why It Works: For Trainer, leading training/assessments/skill development is core—recruiters prioritize facilitators. A specific example of facilitation (e.g., “Facilitated 50 sessions with 95% skill gain”) shows facilitation.

CV Example:
“Facilitated 50 training sessions as Trainer candidate with 95% skill gain.”
Why: This quantifies your facilitation, aligning with the role’s lead training needs.

Cover Letter Example:
“As candidate, I prepared 30 materials with 90% assessments, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s prepare materials needs.

Interview Example:
“As Trainer, I developed 40 skills quarterly with 92% development, aligning with standards.”
Why: This story emphasizes your facilitation with metrics.

How to Do It: Include a “Training Facilitation & Session Leadership” section in your CV. In your cover letter, connect one example to the role’s conduct assessments. For interviews, practice a 30-second story. Attach a redacted training agenda.

Tip 7: Demonstrate Team Leadership with a KPI Example

Why It Works: For Team Leader, leading 12–20 CSRs/managing KPIs/escalations is key—recruiters prioritize leaders. A specific example of leadership (e.g., “Led 20 CSRs achieving 95% KPIs”) shows leadership.

CV Example:
“Led 20 CSRs achieving 95% KPIs as Team Leader candidate.”
Why: This quantifies your leadership, aligning with the role’s lead needs.

Cover Letter Example:
“As candidate, I managed 30 escalations with 90% CSAT, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s handle escalations needs.

Interview Example:
“As TL, I oversaw 40 operations quarterly with 92% AHT, aligning with standards.”
Why: This story emphasizes your leadership with metrics.

How to Do It: Include a “Team Leadership & KPI Management” section in your CV. In your cover letter, connect one example to the role’s daily operations. For interviews, practice a 30-second story. Attach a redacted KPI report.

Tip 8: Highlight Operational Supervision with a Improvement Example

Why It Works: For Supervisor, managing Team Leaders/performance/improvements is valued—recruiters prioritize supervisors. A specific example of supervision (e.g., “Supervised 50 leaders with 95% KPI achievement”) shows supervision.

CV Example:
“Supervised 50 leaders with 95% KPI achievement as Supervisor candidate.”
Why: This quantifies your supervision, aligning with the role’s manage needs.

Cover Letter Example:
“As candidate, I drove 30 improvements with 90% performance, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s lead improvements needs.

Interview Example:
“As Supervisor, I ensured 40 achievements quarterly with 92% governance, aligning with standards.”
Why: This story emphasizes your supervision with metrics.

How to Do It: Include a “Operational Supervision & Improvement Leadership” section in your CV. In your cover letter, connect one example to the role’s overall performance. For interviews, practice a 30-second story. Attach a redacted improvement plan.

Tip 9: Demonstrate End-to-End Operations with a Staffing Example

Why It Works: For Operations Manager, overseeing end-to-end (staffing/quality/governance/training/client) is executive—recruiters prioritize managers. A specific example of operations (e.g., “Oversaw end-to-end operations with 95% client satisfaction”) shows operations.

CV Example:
“Oversaw end-to-end operations with 95% client satisfaction as Operations Manager candidate.”
Why: This quantifies your operations, aligning with the role’s oversee needs.

Cover Letter Example:
“As candidate, I managed 50 staffing with 90% governance, preparing me for the role’s requirements.”
Why: It connects your experience to the job’s end-to-end needs.

Interview Example:
“As Manager, I coordinated 40 cross-functions quarterly with 92% outcomes, aligning with standards.”
Why: This story emphasizes your operations with metrics.

How to Do It: Include a “End-to-End Operations & Staffing Governance” section in your CV. In your cover letter, connect one example to the role’s client management. For interviews, practice a 30-second story. Attach a redacted operations overview.

Tip 10: Craft a Concise, Bilingual BPO Passion Interview Talk

Why It Works: Recruiters prioritize professionals who convey bilingual BPO passion and alignment with Ajira’s digital jobs mission. A concise, 1-minute talk linking your skills to Ajira’s goals (e.g., youth empowerment) makes you memorable.

CV Example (Summary Statement):
“Bilingual CSR/Leader candidate with Native Spanish, 95% customer satisfaction, passionate about Ajira’s digital youth opportunities.”
Why: This sets a strong tone, aligning your skills with Ajira’s mission.

Cover Letter Example:
“With 90% Spanish fluency and CX mastery, I’m committed to Ajira’s dignified digital work.”
Why: It conveys passion and ties your skills to Ajira’s goals.

Interview Example:
“As Professional, I empowered 92% Spanish customers, ready to drive Ajira’s BPO growth.”
Why: This talk connects your experience to Ajira’s needs, showing passion and readiness.

How to Do It: Craft a 1-minute talk highlighting your bilingual experience, a key achievement (e.g., “92% empowered”), and passion for Ajira’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in smart professional attire, arrive early, and bring a folder with your CV, ID. Reference Spanish markets. Follow up via Google Form emphasizing Ajira’s youth vision.

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