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Essential Job Details
- Position Titles: Hotel Manager, Cashier, HR Assistant, Digital Marketer, Laundry Attendant, Stock Controller, Cook, Housekeeping Supervisor
- Location: Spur Mall, 4th Floor, Thika Road – Exit 13, Nairobi, Kenya
- Employment Type: Full-Time
- Number of Vacancies: Multiple (across departments)
- Experience Level: Relevant experience required for each role (see sections below)
- Education Level: Bachelor’s Degree or equivalent (varies by position)
- Application Deadline: 01 August 2025
Introduction
An exciting career opportunity awaits experienced professionals and motivated job seekers in Kenya’s thriving hospitality industry. These openings present a golden chance to join a forward-thinking hospitality team where customer satisfaction, modern operations, and professional growth converge. Career opportunities at Verona Hotel – Nairobi are designed for individuals who want to shape their careers in a dynamic environment while contributing to memorable guest experiences.
Hospitality remains one of Kenya’s fastest-growing industries, and with new facilities continuously upgrading service standards, this is the right moment to apply for a hospitality job vacancy that aligns with your ambitions. Whether your expertise lies in managing hotel operations, ensuring financial accuracy, or creating digital marketing strategies, these opportunities allow you to become part of a winning team while building long-term career success.
About Verona Hotel
Verona Hotel, located on the 4th floor of Spur Mall along Thika Road (Exit 13), is a premier hospitality establishment committed to excellence in service delivery. Known for its modern amenities, friendly ambiance, and strategic location, the hotel caters to a wide range of clients, including business travelers, leisure guests, and event organizers.
The hotel’s reputation is built on strong values: customer-centric service, attention to detail, and a culture of professionalism. Verona Hotel embraces modern hospitality standards, offering exceptional accommodation, dining, and event-hosting services. With a dynamic team that thrives on collaboration, the hotel continues to create unique guest experiences while fostering staff growth and development.
Key Responsibilities (By Position)
Below is a detailed overview of responsibilities for each open role at Verona Hotel. These responsibilities outline the scope of work and expectations for all potential applicants.
Hotel Manager (Reference: VH-HM-2025)
- Oversee day-to-day hotel operations, ensuring all departments (front desk, housekeeping, F&B, marketing, and maintenance) function seamlessly.
- Implement strategic plans to enhance customer satisfaction and operational efficiency.
- Monitor financial performance, including budget management, cost control, and revenue forecasting.
- Recruit, train, and supervise staff to maintain high service standards and operational excellence.
- Coordinate with external suppliers, contractors, and partners to ensure smooth operations.
- Uphold health, safety, and compliance regulations as required by local authorities and hospitality industry standards.
- Handle customer concerns and resolve issues promptly to maintain positive guest experiences.
Cashier (Reference: VH-CS-2025)
- Manage cash registers, process customer transactions, and issue receipts accurately.
- Reconcile daily cash balances and prepare financial reports for submission to the accounts department.
- Handle customer inquiries and provide information regarding bills, payments, or hotel services.
- Support front-office operations, including guest check-ins and check-outs, when required.
- Ensure compliance with accounting standards and maintain accurate records of all transactions.
HR Assistant (Reference: VH-HRA-2025)
- Assist in recruitment and onboarding, including posting vacancies, scheduling interviews, and preparing orientation materials.
- Maintain employee records, ensuring all data is accurate and updated in HR systems.
- Support training and development programs to enhance staff skills and engagement.
- Handle employee relations matters, including conflict resolution and policy implementation.
- Prepare HR reports and assist in payroll and benefits administration.
Digital Marketer (Reference: VH-DM-2025)
- Plan and execute digital marketing campaigns across platforms (Google Ads, Facebook, Instagram, LinkedIn, etc.).
- Manage social media accounts, engaging with customers and growing online presence.
- Create compelling content (graphics, blog posts, videos) to promote hotel services and special offers.
- Track performance metrics, analyze data, and optimize campaigns for maximum ROI.
- Collaborate with photographers, influencers, and agencies to increase brand visibility.
Laundry Attendant (Reference: VH-LA-2025)
- Handle washing, drying, and ironing of linens, uniforms, and guest clothing.
- Operate laundry equipment safely and maintain cleanliness in the laundry area.
- Inspect items for stains or damage and ensure they are treated accordingly.
- Assist with inventory management of detergents and laundry supplies.
Stock Controller (Reference: VH-SC-2025)
- Manage hotel inventory, including food, beverages, linens, and cleaning supplies.
- Conduct regular stock audits to prevent shortages or overstocking.
- Work closely with procurement teams to ensure timely replenishment of items.
- Track usage patterns and generate accurate inventory reports.
- Ensure stockrooms and storage areas are organized and comply with safety standards.
Cook (Reference: VH-CK-2025)
- Prepare and cook meals following hotel standards and guest preferences.
- Ensure kitchen hygiene, adhering to food safety and sanitation guidelines.
- Collaborate with kitchen staff to develop new menus and seasonal dishes.
- Monitor ingredient freshness and ensure efficient use of supplies.
- Assist in planning catering services for hotel events or conferences.
Housekeeping Supervisor (Reference: VH-HS-2025)
- Oversee housekeeping operations, including room cleaning and public area maintenance.
- Train and supervise housekeeping staff to maintain high cleanliness standards.
- Conduct regular inspections of rooms, ensuring they meet guest expectations.
- Handle housekeeping requests from guests and resolve any complaints.
- Manage inventory of cleaning supplies and ensure efficient usage.
Qualifications and Skills
The qualifications for each role vary but may include the following general requirements:
- Bachelor’s degree in Hospitality Management, Business Administration, Marketing, HR, or relevant field (specific to Hotel Manager, HR Assistant, Digital Marketer).
- Proven experience in hospitality, hotel management, or similar roles.
- Strong organizational and leadership skills with the ability to manage teams.
- Proficiency in digital tools such as MS Office, Google Workspace, and hospitality software.
- Excellent communication skills, both written and spoken, in English and Swahili.
- Customer-centric mindset, with the ability to anticipate guest needs.
- Knowledge of health, safety, and sanitation standards for hospitality operations.
- For technical roles (e.g., Cook, Laundry Attendant), practical experience is essential.
Company Culture and Values
Verona Hotel promotes a culture of excellence, teamwork, and continuous improvement. Staff members are encouraged to take initiative, contribute innovative ideas, and build lasting relationships with guests and colleagues. The organization values integrity, transparency, and inclusivity, ensuring that every team member has equal access to opportunities for growth.
The hotel invests in staff development through training sessions, mentorship programs, and cross-functional learning initiatives. Employees are not just part of a team but also ambassadors of the hotel’s vision to create unforgettable guest experiences.
How to Apply
Apply now for the Career Opportunities at Verona Hotel – Nairobi 2025.
Interested candidates should:
- Prepare a comprehensive CV highlighting relevant experience, education, and achievements.
- Write a tailored cover letter indicating the specific position and reference number (e.g., VH-HM-2025 for Hotel Manager).
- Email the documents to career@theveronahotel.com.
- Use the job title and reference number as the subject line of your application.
Deadline for applications: 01 August 2025.
Early applications are encouraged, as shortlisting may begin before the deadline.
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