8+ Job Openings At Britam – Multiple Locations

Essential Job Details

Position Titles and Requisition Numbers:

Medical Business Manager
Health Contact Centre Officer
Pension Revenue Operations Officer
Senior Pension Fund Accounting & Compliance Officer
Assistant Manager
Case Management Officer (Medical)
Claims Analyst (Medical)
Underwriter (Medical)

Locations:
Nairobi, Kenya (Vacancies 2, 3, 4)
Kampala, Uganda (Vacancies 1, 6, 7, 8)
Lilongwe, Malawi (Vacancy 5)
Employment Type: Full-Time, Permanent
Number of Vacancies: 8
Salary: Not disclosed
Category/Department: Various (Medical, Pension, Management)
Reporting To: Varies by role (specific supervisors not provided)
Application Deadlines: Check Vacancy for details
Travel Requirements: Yes, 50% of the time (Vacancy 1)

Introduction

The various roles at Britam across Nairobi, Kampala, and Lilongwe offer dynamic career opportunities for professionals eager to drive impact in the insurance and financial services sector. These positions, spanning medical business management, customer service, pension operations, and underwriting, focus on delivering innovative solutions and exceptional client experiences. Ideal for Kenyan, Ugandan, and Malawian professionals with expertise in their fields, these roles provide a platform to contribute to Britam’s mission of fostering financial security while advancing your career in vibrant regional hubs.

About Britam

Britam is a leading diversified financial services group operating across East Africa, with a strong presence in Kenya, Uganda, and Malawi. Headquartered in Nairobi, Britam offers a comprehensive range of insurance, investment management, and pension solutions, serving individuals, businesses, and institutions. Renowned for its commitment to innovation, customer-centricity, and sustainability, Britam empowers its employees to deliver exceptional service and drive growth in the financial services sector. The organization fosters an inclusive workplace that values diversity, collaboration, and professional development, making it an ideal environment for career-driven professionals.

Key Responsibilities

The various roles at Britam encompass specialized responsibilities tailored to each position. Below is a detailed breakdown of key responsibilities for each vacancy:

1. Medical Business Manager (Kampala, Uganda)

Develop strategic plans to expand Britam’s medical insurance portfolio in Uganda.
Oversee business development activities, including client acquisition and retention strategies.
Manage relationships with healthcare providers, brokers, and corporate clients to ensure strong partnerships.
Analyze market trends to identify opportunities for product innovation and growth.
Ensure compliance with Uganda’s regulatory requirements and industry standards.
Coordinate with internal teams to streamline operations and enhance service delivery.
Prepare performance reports to support data-driven decision-making and strategic planning.

2. Health Contact Centre Officer (Nairobi, Kenya)

Respond to customer inquiries via phone, email, and other channels with professionalism and accuracy.
Provide detailed information on medical insurance products, coverage, and claims processes.
Assist clients with policy management, including renewals, updates, and inquiries.
Resolve customer complaints promptly to ensure satisfaction and retention.
Maintain accurate records of customer interactions in the CRM system.
Collaborate with other departments to address complex customer issues efficiently.
Contribute to process improvements to enhance contact centre efficiency and customer experience.

3. Pension Revenue Operations Officer (Nairobi, Kenya)

Manage pension revenue streams, ensuring accurate collection and reconciliation of contributions.
Process contributions, withdrawals, and transfers in compliance with Kenyan pension regulations.
Monitor revenue performance, identifying discrepancies and proposing corrective actions.
Prepare financial reports for internal stakeholders and regulatory bodies.
Liaise with clients and pension scheme administrators to address inquiries and concerns.
Ensure data accuracy in pension management systems to support operational efficiency.
Support audits and compliance reviews to maintain regulatory standards.

4. Senior Pension Fund Accounting & Compliance Officer (Nairobi, Kenya)

Oversee pension fund accounting processes, ensuring accuracy and regulatory compliance.
Prepare financial statements and reports in line with Kenyan pension laws and standards.
Conduct compliance audits to ensure adherence to legal and organizational policies.
Manage investment reconciliations and monitor fund performance metrics.
Advise management on compliance risks and mitigation strategies.
Coordinate with external auditors and regulatory bodies to facilitate reviews.
Train team members on accounting and compliance best practices.

5. Assistant Manager (Lilongwe, Malawi)

Support operational management across insurance or pension functions in Malawi.
Supervise team activities to ensure alignment with Britam’s strategic goals.
Develop and implement operational strategies to enhance efficiency and service delivery.
Monitor performance metrics, providing feedback to improve team outcomes.
Liaise with clients and stakeholders to foster strong business relationships.
Contribute to policy development and process improvements for operational excellence.
Ensure compliance with Malawi’s regulatory requirements and industry standards.

6. Case Management Officer (Medical) (Kampala, Uganda)

Manage medical insurance claims, ensuring timely and accurate processing.
Review case documentation to verify eligibility and coverage details.
Coordinate with healthcare providers to facilitate treatment approvals and payments.
Resolve claim disputes and escalations to ensure customer satisfaction.
Maintain accurate records in the claims management system for transparency.
Prepare reports on case management trends and outcomes for management review.
Support process improvements to enhance claims processing efficiency.

7. Claims Analyst (Medical) (Kampala, Uganda)

Analyze medical claims data to identify trends, potential fraud, or inefficiencies.
Process claims accurately, ensuring compliance with policy terms and conditions.
Investigate complex claims, coordinating with healthcare providers and clients.
Provide recommendations to improve claims processing and reduce operational costs.
Maintain detailed records of claims activities and outcomes in the system.
Collaborate with the case management team to streamline operations.
Prepare analytical reports for management to support strategic decisions.

8. Underwriter (Medical) (Kampala, Uganda)

Assess medical insurance applications to determine risk profiles and coverage terms.
Develop underwriting policies and guidelines to ensure consistency and fairness.
Review client profiles and medical histories to set appropriate premiums.
Collaborate with sales teams to support client acquisition and retention efforts.
Ensure compliance with Uganda’s regulatory and industry standards.
Monitor underwriting performance, identifying areas for improvement.
Provide technical support to clients and internal teams on underwriting matters.

Qualifications and Skills

To succeed in the various roles at Britam, candidates must meet the following qualifications and skills, tailored to each position:

Bachelor’s degree in Business Administration, Finance, Insurance, Actuarial Science, or a related field (required for most roles; Senior Pension Fund Accounting & Compliance Officer and Assistant Manager may prefer advanced qualifications like a Master’s degree).
Professional certifications such as CPA, ACCA, or insurance-related qualifications (e.g., CII, AIIK) are an advantage, especially for accounting, underwriting, and management roles.
2–5 years of experience in insurance, pension management, or financial services, depending on the role:
Medical Business Manager and Assistant Manager: 4–5 years of leadership experience.
Senior Pension Fund Accounting & Compliance Officer: 3–5 years in accounting or compliance.
Other roles: 2–3 years in relevant fields like claims, underwriting, or customer service.
Proficiency in Microsoft Office (Excel, Word, Outlook) and specialized systems (e.g., CRM, claims management, or pension software).
Strong analytical skills for roles like Claims Analyst, Underwriter, and Senior Pension Fund Officer to assess data and risks.
Excellent communication skills to engage with clients, healthcare providers, and internal teams across all roles.
Customer-oriented mindset to deliver exceptional service, particularly for Health Contact Centre Officer and Case Management Officer roles.
Organizational skills to manage multiple priorities and ensure timely delivery of tasks.
Knowledge of regulatory requirements in Kenya, Uganda, or Malawi, specific to the role’s location.
Team leadership skills for Medical Business Manager and Assistant Manager roles to guide teams effectively.
Preferred: Experience in medical insurance, pension operations, or financial compliance for specialized roles.

Company Culture and Values

Britam fosters a collaborative, inclusive, and innovative workplace culture, emphasizing customer-centricity, integrity, and excellence. The organization values diversity and equal opportunity, creating an environment where employees are empowered to grow professionally and contribute to meaningful outcomes. With a strong commitment to sustainability and community impact, Britam encourages continuous learning, teamwork, and innovation. Employees in the various roles will thrive in a supportive setting that prioritizes accountability, collaboration, and service excellence across East Africa.

How to Apply

Apply now for the various roles at Britam. To submit your application for each position:

Medical Business Manager (Kampala, Uganda):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Medical Business Manager.

Health Contact Centre Officer (Nairobi, Kenya):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Health Contact Centre Officer.

Pension Revenue Operations Officer (Nairobi, Kenya):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Pension Revenue Operations Officer.

Senior Pension Fund Accounting & Compliance Officer (Nairobi, Kenya):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Senior Pension Fund Accounting & Compliance Officer.

Assistant Manager (Lilongwe, Malawi):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Assistant Manager.

Case Management Officer (Medical) (Kampala, Uganda):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Case Management Officer.

Claims Analyst (Medical) (Kampala, Uganda):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Claims Analyst.

Underwriter (Medical) (Kampala, Uganda):

Prepare your detailed CV clearly stating the job title in the subject line.
Submit via: Apply for Underwriter.
Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted.
Note: Britam is an equal opportunity employer and does not charge any fees during the recruitment process. For assistance or accommodations due to a disability, contact the employer directly through the application portal.

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Tags

Medical Business Manager, Health Contact Centre Officer, Pension Revenue Operations Officer, Senior Pension Fund Accounting & Compliance Officer, Assistant Manager, Case Management Officer, Claims Analyst, Underwriter, Nairobi jobs, Kampala jobs, Lilongwe jobs

Role Overview

The various roles at Britam offer diverse opportunities for professionals to contribute to a leading financial services group across Nairobi, Kampala, and Lilongwe. These positions, including Medical Business Manager, Health Contact Centre Officer, and Underwriter, cater to expertise in medical insurance, pension operations, and management. Ideal for professionals seeking to advance their careers in dynamic regional hubs, these roles support Britam’s mission to deliver innovative financial solutions across East Africa.

Why These Roles Matter

The various roles at Britam are critical in driving operational excellence, customer satisfaction, and business growth in the insurance and pension sectors. From managing medical claims in Kampala to overseeing pension funds in Nairobi, your work will directly impact Britam’s ability to serve clients and communities effectively. These roles offer a chance to make a meaningful difference while building a rewarding career in financial services.

Program Context: Britam’s Operations in East Africa

Britam operates as a diversified financial services group, offering insurance, investment management, and pension solutions across Kenya, Uganda, and Malawi. With a strong presence in Nairobi, Kampala, and Lilongwe, the organization leverages advanced systems and a customer-centric approach to deliver innovative products. The various roles support Britam’s strategic objectives, ensuring operational efficiency, regulatory compliance, and client satisfaction in a competitive market.

Day-to-Day Responsibilities

Each role at Britam involves a unique set of daily tasks tailored to its function. For example:

Medical Business Manager: Developing strategies, managing client relationships, and analyzing market trends.
Health Contact Centre Officer: Responding to inquiries, resolving complaints, and maintaining CRM records.
Pension Revenue Operations Officer: Reconciling revenue, processing contributions, and preparing reports.
Senior Pension Fund Accounting & Compliance Officer: Overseeing accounting, conducting audits, and ensuring compliance.
Assistant Manager: Supervising operations, monitoring performance, and liaising with stakeholders.
Case Management Officer: Processing claims, coordinating with providers, and resolving disputes.
Claims Analyst: Analyzing claims data, investigating issues, and preparing reports.
Underwriter: Assessing risks, setting premiums, and supporting sales teams.

Skills Development Opportunities

The various roles at Britam offer significant opportunities for professional growth, including:

Enhancing expertise in medical insurance, pension operations, or financial management.
Developing skills in customer service, claims processing, or underwriting.
Building proficiency in data analysis, compliance, and regulatory reporting.
Gaining experience in team leadership and stakeholder engagement.
Strengthening organizational and communication skills in dynamic environments.

Working in Nairobi, Kampala, and Lilongwe

These various roles are based in three vibrant East African cities:

Nairobi, Kenya: Kenya’s capital and economic hub, offering a dynamic work environment with access to modern amenities and a thriving financial services sector.
Kampala, Uganda: Uganda’s bustling capital, known for its vibrant business community and growing insurance market.
Lilongwe, Malawi: Malawi’s capital, providing a unique opportunity to contribute to a developing financial services landscape.

Each location offers a supportive work environment with opportunities to engage with diverse teams and clients, contributing to Britam’s regional growth.

Career Growth Potential

The various roles at Britam provide a strong foundation for career advancement in insurance, pension management, and financial services. By working with a leading regional organization, you will gain exposure to industry best practices, advanced systems, and strategic decision-making. These roles offer opportunities to move into senior management, specialized technical roles, or regional leadership positions, positioning you for long-term success.

Commitment to Diversity and Inclusion

Britam is committed to fostering an inclusive workplace, ensuring equal opportunities for all employees regardless of background. The organization upholds strict policies against discrimination and prioritizes accessibility for candidates with disabilities. By joining Britam, you will contribute to a culture of respect, collaboration, and excellence, aligning with the organization’s values of integrity and customer-centricity.

Who Should Apply

These various roles are ideal for professionals with experience in insurance, pension operations, or financial services, particularly in medical or compliance-focused areas. If you have a passion for customer service, analytical skills, or leadership abilities, these positions offer a chance to thrive in Nairobi, Kampala, or Lilongwe while contributing to Britam’s success.

How to Stand Out as an Applicant

To increase your chances of being shortlisted for the various roles at Britam:

Highlight your relevant experience in insurance, pensions, or financial services in your CV.
Demonstrate your expertise in customer service, compliance, or data analysis, depending on the role.
Showcase your knowledge of regional regulatory requirements or industry trends.
Emphasize your ability to manage multiple priorities and deliver results.

Application Tips

When applying for the various roles at Britam:

Tailor your CV to highlight experience relevant to the specific role (e.g., medical insurance for Claims Analyst, accounting for Senior Pension Fund Officer).
Write a concise cover letter addressing your alignment with Britam’s objectives.
Submit your application before the respective deadlines (latest by July 30, 2025).
Ensure your CV is detailed and correctly formatted for submission.

Why Work at Britam

Working in the various roles at Britam offers a unique opportunity to contribute to a leading financial services group while advancing your career in East Africa’s dynamic markets. By delivering innovative solutions and exceptional service, you will play a key role in shaping Britam’s reputation as a trusted provider. These positions combine diverse responsibilities with opportunities for growth in a regionally connected industry.

Additional Information

Britam is an equal opportunity employer committed to fair and transparent recruitment processes. Candidates requiring accommodations due to disabilities should contact the employer directly through the application portal. The recruitment process is free, and any misconduct should be reported through the provided contact channels. For more details, refer to the official application portal.

Conclusion

The various roles at Britam in Nairobi, Kampala, and Lilongwe offer transformative opportunities for professionals passionate about insurance, pension operations, and financial services. By joining Britam, you will contribute to innovative solutions, drive customer satisfaction, and grow your career in dynamic regional hubs. Apply today to become part of a leading financial services group and make a lasting impact in East Africa’s financial sector.