Essential Job Details

• Position Title: Toll Attendant
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 4
• Salary: Not specified (details provided during interview)
• Category/Department: Operations
• Reporting To: Toll Operations Supervisor
• Application Deadline: July 3, 2025

Introduction

A dynamic toll attendant opportunity is now open in Nairobi, Kenya, offering enthusiastic individuals a chance to join the Nairobi Expressway team in 2025. This entry-level role is pivotal in ensuring efficient toll collection, smooth vehicle flow at expressway exits and entrances, and delivering exceptional service to motorists. Ideal for Kenyan professionals with a diploma and a passion for operational excellence, this position supports the growth of one of Kenya’s premier infrastructure projects. Join a team dedicated to enhancing connectivity and convenience, and contribute to a seamless travel experience across Nairobi’s bustling expressway.

About Nairobi Expressway

The Nairobi Expressway, managed by Moja Expressway Company Limited, is a 27.1-kilometer toll road connecting Jomo Kenyatta International Airport to Nairobi’s Westlands area. Built under a public-private partnership with the China Road and Bridge Corporation (CRBC), this KSh 88 billion infrastructure project has been operational since its official launch on July 31, 2022. The expressway enhances mobility, reduces traffic congestion, and supports Kenya’s economic growth by providing a modern, cashless tolling system. With a commitment to operational efficiency and customer satisfaction, the Nairobi Expressway is a cornerstone of Kenya’s urban development, offering a dynamic work environment for dedicated professionals.

Key Responsibilities

• Collect toll fees efficiently using electronic toll collection (ETC) systems, ensuring accurate transactions
• Ensure smooth vehicle flow at expressway entrances and exits, minimizing delays and congestion
• Provide exceptional customer service to motorists, addressing inquiries and resolving issues promptly
• Monitor toll booth operations, ensuring equipment functionality and reporting technical issues
• Verify ETC devices and onboard units (OBUs) to facilitate seamless cashless transactions
• Record transaction data accurately, maintaining compliance with operational protocols
• Assist motorists with ETC registration and OBU installation inquiries
• Maintain a clean and organized toll booth environment to uphold safety and hygiene standards
• Collaborate with team members and supervisors to ensure efficient toll plaza operations
• Report any incidents, discrepancies, or safety concerns to the toll operations supervisor
• Support the implementation of cashless payment systems, promoting ETC adoption
• Conduct routine checks of toll equipment to ensure operational reliability
• Engage with motorists courteously, enhancing the expressway’s reputation for quality service
• Participate in training sessions to stay updated on tolling technologies and procedures
• Contribute to operational improvements by providing feedback on toll collection processes

Qualifications and Skills

• Academic Qualification: Diploma in any relevant field (e.g., Business Administration, Customer Service, or related disciplines)
• Career Level: Entry-level, suitable for candidates with minimal work experience
• Customer Service Skills: Strong ability to interact courteously and effectively with motorists
• Communication Skills: Clear verbal and written communication for addressing inquiries and reporting
• Attention to Detail: Precision in handling transactions and maintaining accurate records
• Teamwork: Ability to work collaboratively in a fast-paced, team-oriented environment
• Adaptability: Flexibility to work in shifts, including weekends and holidays, as required
• Basic Computer Skills: Familiarity with electronic systems for toll collection and data entry
• Preferred: Experience in cash handling or customer-facing roles
• Preferred: Knowledge of electronic toll collection systems or cashless payment technologies
• Preferred: Strong problem-solving skills to address operational challenges

Company Culture and Values

The Nairobi Expressway fosters a professional and customer-focused culture, emphasizing efficiency, integrity, and teamwork. The organization is committed to delivering a seamless travel experience while supporting Kenya’s infrastructure development. Employees are valued for their dedication to operational excellence and customer satisfaction, with opportunities for growth in a dynamic, technology-driven environment. The company promotes diversity, inclusion, and equal opportunity, ensuring a workplace where all team members can thrive and contribute to the expressway’s success.

How to Apply

Apply now for the Toll Attendant position. Interested candidates should submit their application through the official Nairobi Expressway careers portal at Apply here: APPLY FOR TOLL ATTENDANTS. Follow these steps:

• Visit the Nairobi Expressway website (nairobiexpressway.ke) and navigate to the “Careers” tab
• Locate the “Toll Attendant” position and click “Apply Now”
• Complete the online form with personal details, academic qualifications, experience, and file attachments
• Submit your application by July 3, 2025

Only shortlisted candidates will be contacted for interviews. The Nairobi Expressway is an equal opportunity employer, and applications are reviewed based on merit.

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toll attendant, Nairobi Expressway jobs, entry-level jobs, customer service careers, infrastructure jobs

Why Choose This Toll Attendant Role?

A Gateway to Infrastructure Excellence

The toll attendant role at Nairobi Expressway offers an exciting opportunity to join a landmark infrastructure project that is transforming urban mobility in Kenya. This entry-level position is ideal for diploma holders looking to kickstart their careers in a customer-facing, technology-driven environment. By ensuring efficient toll collection and smooth vehicle flow, you’ll contribute directly to the expressway’s mission of providing comfort, convenience, and connectivity to motorists across Nairobi.

The Role of the Nairobi Expressway in Kenya

The Nairobi Expressway is a vital component of Kenya’s infrastructure, connecting key areas like Mlolongo, Jomo Kenyatta International Airport, and Westlands. Since its launch in July 2022, the expressway has reduced travel times, eased traffic congestion, and supported economic growth by facilitating efficient transportation. As a toll attendant, you’ll play a critical role in maintaining the expressway’s reputation for operational excellence, leveraging cashless tolling systems to enhance the motorist experience.

Career Benefits of the Role

This toll attendant position offers numerous benefits, including:

• Hands-on experience in a high-profile infrastructure project
• Development of customer service and operational skills in a fast-paced environment
• Exposure to electronic toll collection systems and modern payment technologies
• Opportunities for career growth within the Nairobi Expressway or related sectors
• A supportive work environment with training and team collaboration
• Contribution to a project that drives Kenya’s economic and urban development

The role’s entry-level nature makes it accessible to motivated individuals eager to build a career in operations or customer service.

Day-to-Day Responsibilities in Detail

As a toll attendant, your daily tasks will focus on ensuring smooth operations at toll plazas. You’ll:

• Process Transactions: Use electronic toll collection systems to process payments accurately and efficiently.
• Manage Traffic Flow: Monitor vehicle movement at entrances and exits to prevent congestion and ensure safety.
• Assist Motorists: Answer inquiries, provide directions, and support ETC registration or OBU installation.
• Maintain Equipment: Conduct routine checks on toll booth equipment, reporting issues to supervisors.
• Record Data: Log transaction details and maintain accurate records for operational reporting.
• Uphold Standards: Ensure toll booths are clean, organized, and compliant with safety protocols.

These responsibilities provide a dynamic and engaging work experience, blending customer interaction with operational efficiency.

Skills Development

The toll attendant role fosters both technical and soft skills, including:

• Customer Service: Develop strong interpersonal skills through daily motorist interactions.
• Technical Proficiency: Gain familiarity with electronic toll systems and cashless payment technologies.
• Problem-Solving: Address motorist inquiries and operational challenges with quick, effective solutions.
• Team Collaboration: Work closely with colleagues to ensure seamless toll plaza operations.
• Time Management: Manage tasks efficiently in a fast-paced, shift-based environment.

These skills are transferable to roles in customer service, operations, and infrastructure management, enhancing your career prospects.

Why Nairobi?

Nairobi is Kenya’s economic and infrastructural hub, making it an ideal location for a toll attendant role. The city’s dynamic environment offers opportunities to connect with professionals in transportation, infrastructure, and customer service sectors. Working on the Nairobi Expressway places you at the forefront of urban development, with access to a vibrant professional network and growth opportunities.

Industry Trends in Infrastructure and Toll Operations

Kenya’s infrastructure sector is experiencing rapid growth, with projects like the Nairobi Expressway setting new standards for urban mobility. The adoption of cashless tolling systems and electronic toll collection (ETC) reflects global trends in smart transportation. As a toll attendant, you’ll gain experience with these technologies, positioning you for roles in the expanding field of infrastructure management. The expressway’s success since its 2022 launch highlights the growing demand for skilled professionals in toll operations.

Eligibility and Application Tips

To qualify for this toll attendant role, you must hold a diploma in a relevant field and demonstrate a commitment to customer service and operational efficiency. To strengthen your application:

• Highlight any customer service or cash-handling experience in your CV.
• Emphasize your ability to work in a team and adapt to shift-based schedules.
• Ensure your application includes all required details, such as academic qualifications and references.
• Submit your application early to meet the July 3, 2025, deadline.

Apply via Apply here: https://nairobiexpressway.ke/careers/job/9f3edd20-2db9-4e87-a735-00b9929029b2 to ensure your application is considered.

Work Environment and Support

The Nairobi Expressway provides a professional and technology-driven work environment, with access to modern tolling systems and comprehensive training. Toll attendants work in a team-oriented setting, supported by supervisors who prioritize operational efficiency and employee development. The shift-based schedule offers flexibility, while the focus on customer satisfaction ensures a rewarding and engaging work experience.

How This Role Contributes to Kenya’s Economy

As a toll attendant, you’ll contribute to the Nairobi Expressway’s mission of enhancing connectivity and reducing traffic congestion. By ensuring efficient toll collection and smooth vehicle flow, you’ll support a critical infrastructure project that drives economic activity, facilitates trade, and improves quality of life for Nairobi residents. This role aligns with Kenya’s Vision 2030 goals for sustainable urban development and infrastructure growth.

Networking and Professional Growth

The toll attendant role offers opportunities to connect with professionals in Kenya’s infrastructure and transportation sectors. You’ll gain exposure to operational workflows, customer service best practices, and emerging tolling technologies. Joining professional networks or attending industry events can further enhance your career prospects, positioning you for advancement in operations or customer service roles.

Final Call to Action

Don’t miss this chance to join the Nairobi Expressway as a toll attendant and contribute to a landmark infrastructure project. Apply by July 3, 2025, through Apply here: https://nairobiexpressway.ke/careers/job/9f3edd20-2db9-4e87-a735-00b9929029b2. Submit your application with all required details and take the first step toward a rewarding career in Kenya’s infrastructure sector.