Essential Job Details

• Position Title: Customer Service Assistant – Export
• Location: Nairobi, Kenya
• Employment Type: Internship
• Number of Vacancies: 1
• Salary: Confidential (Stipend, amount unspecified)
• Category/Department: Customer Service
• Reporting To: Customer Service Manager or Team Lead
• Application Deadline: August 1, 2025

Introduction

An exceptional customer service assistant opportunity is available for a motivated individual in Nairobi, Kenya, to join a leading chemical and hygiene solutions provider, where the focus is on delivering accurate and effective support to export logistics processes. This internship is perfect for those eager to gain practical experience in customer service, order management, and export operations within a dynamic manufacturing environment. As a customer service assistant, you will handle proforma invoices, coordinate shipments, track orders, and ensure seamless communication across teams, playing a key role in maintaining high levels of customer satisfaction and operational efficiency in the export department.

About Leading Chemical and Hygiene Solutions Provider

The leading chemical and hygiene solutions provider is a prominent player in the manufacturing industry, specializing in high-quality chemical products and hygiene solutions for various sectors. Based in Nairobi, the company is dedicated to innovation, sustainability, and customer-centric operations, ensuring compliance with industry standards and delivering reliable services across East Africa and beyond. With a commitment to professional growth and a supportive work culture, the organization provides opportunities for interns to develop skills in customer service, logistics, and supply chain management, making it an ideal environment for those passionate about building a career in manufacturing and export operations.

Key Responsibilities

• Prepare proforma invoices and send them to customers, ensuring accuracy and timeliness to facilitate smooth export transactions.
• Raise commercial invoices and packing lists, sharing them with customs agents for processing export documents.
• Follow up on customs duties and taxes for export/import activities to East African branches, ensuring compliance and timely payments.
• Handle order entry and invoicing in the ERP system to maintain accurate records of all export orders.
• Raise insurance cover for export shipments and share details with the insurance broker for coverage confirmation.
• Liaise with contracted transporters to position export trucks once goods are ready for dispatch, ensuring efficient logistics.
• Ensure all export shipments are loaded as per documentation in full, verifying quantities and details before departure.
• Liaise with the warehouse team on outstanding deliveries or loading delays, advising customers on expected delivery times.
• Follow up with the supply chain team on Not In Stock products, providing feedback to customers on availability timelines.
• Track back orders for short-shipped products, updating on pending issues and ensuring resolution for invoicing.
• Handle credit note requisitions and follow-ups to resolve discrepancies and maintain accurate financial records.
• Raise Free of Charge (FOC) or Free on Loan (FOL) invoices for export requests, ensuring proper documentation.
• Perform any other duties assigned by the company to support overall customer service and export operations.

Qualifications and Skills

Required Qualifications

• Degree or Diploma in BCom, Business Management, Supply Chain, Procurement, or Customer Service from a recognized institution.
• Computer knowledge skills, including proficiency in ERP systems for order entry and invoicing.
• Minimum of 1-2 years of experience in a similar customer service position, preferably in export or logistics.
• Fluency in both English and Swahili, enabling effective communication with customers and teams.

Preferred Qualifications

• Experience in the manufacturing or chemical industry is an added advantage.
• Knowledge of export logistics and customs processes is highly desirable.

Key Competencies

• Strong organizational and documentation skills to manage invoices, packing lists, and export documents.
• Willingness to learn and take initiative in a fast-paced environment.
• Detail-oriented and reliable, ensuring accuracy in order entry and tracking.
• Professional conduct and respect for confidentiality, maintaining trust in handling customer data.

Company Culture and Values

The leading chemical and hygiene solutions provider fosters a culture of innovation, accountability, and customer focus, creating a dynamic environment where employees are empowered to deliver high-quality service. The company values integrity, sustainability, and continuous improvement, ensuring all team members contribute to operational excellence and client satisfaction. With a commitment to professional growth, the organization provides a supportive workplace for interns to develop skills in customer service and logistics, making it an ideal setting for those passionate about manufacturing and export operations.

How to Apply

Apply now for the Customer Service Assistant position. Candidates must submit the following documents:

• Updated CV detailing academic background, relevant experience, and contact information (telephone and email address).
• Copies of academic certificates or proof of enrollment in a Degree or Diploma program in BCom, Business Management, Supply Chain, Procurement, or Customer Service.
• Cover letter explaining your interest in the role, alignment with customer service goals, and any relevant experience or skills.

Applications must be submitted through the online portal at Apply for Customer Service Assistant Jobs in Nairobi. Include your email and telephone contact details, as these will be used to schedule interviews. Only shortlisted candidates will be contacted and required to produce originals of their National Identity Card, academic certificates, transcripts, and a valid clearance certificate (Certificate of Good Conduct) during interviews. The application deadline is August 1, 2025.

The leading chemical and hygiene solutions provider, through Flexi Personnel, is an equal-opportunity employer committed to diversity and inclusion. Flexi Personnel does not charge candidates for job placement.

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Tags

Customer Service Assistant, Export Jobs Nairobi, Manufacturing Jobs Kenya, Customer Service Internships Nairobi, Logistics Jobs Kenya

Why Pursue a Career as a Customer Service Assistant with the Leading Chemical and Hygiene Solutions Provider?

The customer service assistant role at a leading chemical and hygiene solutions provider offers a valuable internship opportunity in Nairobi, Kenya, for motivated individuals eager to gain hands-on experience in export logistics and customer service. With a confidential stipend, this internship is ideal for those seeking to develop skills in order management, invoice processing, and shipment coordination within a dynamic manufacturing environment. As a customer service assistant, you’ll play a key role in ensuring seamless export operations, contributing to customer satisfaction and operational efficiency.

The Role of a Customer Service Assistant

As a customer service assistant, you’ll support export logistics by preparing proforma invoices, raising commercial invoices, and coordinating with customs agents for document processing. Your responsibilities will include tracking shipments, following up on customs duties, and ensuring all export shipments are loaded accurately. By liaising with warehouse and supply chain teams, you’ll resolve delays and update customers on delivery timelines, making this role essential for maintaining smooth export operations.

Career Growth and Skill Development

The customer service assistant internship offers significant opportunities for professional growth in customer service, export logistics, and supply chain management. You’ll develop expertise in ERP systems, invoice management, and shipment tracking, which are transferable skills across manufacturing, logistics, and customer service sectors. Hands-on experience in resolving back orders, raising credit notes, and coordinating transporters will prepare you for advanced roles in customer service or supply chain operations.

Impacting Export Operations

Your work as a customer service assistant will directly contribute to the company’s export success by ensuring timely and accurate shipments. By tracking Not In Stock products and managing FOC/FOL invoices, you’ll help minimize delays and enhance customer satisfaction. Your efforts in following up on customs duties and reconciling invoices will support the company’s operational efficiency, benefiting East African branches and clients.

Working in Nairobi: A Manufacturing Hub

Nairobi, Kenya’s vibrant capital, is a hub for manufacturing and logistics, making it an ideal location for the customer service assistant internship. Based at the leading chemical and hygiene solutions provider’s facility, you’ll work in a dynamic environment with access to professional networks and real-world export operations. Nairobi’s strategic role in East Africa’s trade ensures your contributions will have a meaningful impact on regional supply chains.

Collaboration and Initiative

The customer service assistant role requires collaboration with warehouse, supply chain, and customs teams to resolve issues and ensure smooth operations. Your willingness to learn and initiative will be critical in following up on delays, tracking back orders, and raising insurance covers. By fostering professional relationships, you’ll contribute to a team-oriented environment that prioritizes efficiency and customer service.

Commitment to Professional Conduct

Maintaining professional conduct and confidentiality is essential for the customer service assistant role. You’ll handle sensitive customer and shipment data with integrity, ensuring trust and reliability. Your detail-oriented approach will ensure accuracy in documentation and inventory management, aligning with the company’s high standards.

Leveraging ERP Systems for Efficiency

As a customer service assistant, you’ll use ERP systems for order entry, invoicing, and tracking, enhancing your technical skills. Your computer knowledge will streamline processes, ensuring real-time updates and accurate records. By mastering these tools, you’ll contribute to the company’s operational success and gain valuable experience in digital logistics.

Supporting Regional Exports

The company’s focus on exports to East African branches presents unique opportunities for the customer service assistant to support regional trade. By managing customs duties and shipment insurance, you’ll ensure compliance and efficiency, contributing to the company’s expansion. Your work will support sustainable growth in Kenya’s manufacturing sector.

Professional Development Opportunities

The leading chemical and hygiene solutions provider is committed to fostering professional growth, offering a supportive environment for interns to develop practical skills. As a customer service assistant, you’ll gain experience in export logistics, customer communication, and supply chain coordination, preparing you for a career in manufacturing or customer service. The internship’s hands-on nature will enhance your professional portfolio.

Why This Role Stands Out

The customer service assistant internship with the leading chemical and hygiene solutions provider is a unique opportunity to gain hands-on experience in Nairobi, Kenya, with a confidential stipend. This internship offers professional growth, practical exposure to export logistics, and the chance to contribute to a leading manufacturing company. With a focus on customer service, shipment coordination, and operational efficiency, this role is ideal for those passionate about logistics and customer satisfaction.

Preparing for Success

To excel as a customer service assistant, you’ll need to leverage your organizational skills, attention to detail, and communication abilities. Your ability to multitask, learn quickly, and work reliably will ensure success in a fast-paced environment. By staying proactive and initiative-driven, you’ll contribute to the company’s export operations and build a strong foundation for your career.

Aligning with Your Career Goals

The customer service assistant role is ideal for individuals with a Degree or Diploma in BCom, Business Management, Supply Chain, Procurement, or Customer Service and 1-2 years of experience in a similar position. Fluency in English and Swahili is essential, along with ERP knowledge. This internship aligns with career aspirations in customer service, export logistics, and supply chain management, offering a platform to launch a rewarding career in Nairobi’s manufacturing sector.

The Future of Manufacturing in Kenya

Kenya’s manufacturing sector is growing, with increasing demand for efficient export operations and customer service excellence. As a customer service assistant, you’ll contribute to this transformation, supporting the leading chemical and hygiene solutions provider’s leadership in regional trade. Your work will align with industry trends, positioning you as a key player in a vital sector.

Joining the Company’s Vision

By joining the leading chemical and hygiene solutions provider as a customer service assistant, you’ll become part of an organization committed to innovation, quality, and customer satisfaction. Your contributions will support the company’s mission to deliver high-quality chemical and hygiene products, enhancing operational efficiency. This internship offers the chance to align your skills with a passion for customer service, creating a lasting impact in Nairobi.

The Importance of Customer Service in Exports

Customer service is critical to the company’s export success, ensuring timely deliveries and client satisfaction. As a customer service assistant, you’ll manage invoices, track shipments, and resolve issues, supporting seamless operations. Your role will minimize delays and enhance relationships with East African branches, aligning with the company’s commitment to excellence.

Building a Professional Foundation

The customer service assistant internship provides a unique opportunity to build a professional foundation in export logistics and customer service. By working on real-world tasks like invoice preparation, shipment coordination, and credit note management, you’ll develop skills that set you apart in the job market. Your experience with a leading provider will be a valuable asset for future roles in Nairobi’s manufacturing and supply chain sectors.

Final Thoughts

The customer service assistant internship with the leading chemical and hygiene solutions provider is an unparalleled opportunity to launch your career in customer service and export logistics in Nairobi, Kenya. With a focus on order management, shipment coordination, and operational support, this internship offers professional growth and the chance to make a meaningful impact in a leading manufacturing company. Apply today to join a dynamic team dedicated to excellence and innovation.

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