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Application Systems Support Analyst
Essential Job Details
- Position Title: Application Systems Support Analyst
- Location: Nairobi, Kenya
- Employment Type: Full Time
- Number of Vacancies: 1
- Salary: Not specified
- Category/Department: Information and Communication Technology (ICT)
- Reporting To: ICT Manager – General Business
- Application Deadline: Friday, 25 July 2025
Introduction
The application systems support analyst job at CIC Insurance Group Limited in Nairobi offers a dynamic career opportunity for ICT professionals dedicated to supporting critical business systems in the insurance sector. Starting in 2025, this role serves as the primary point of contact for resolving system-related issues, ensuring seamless operations for CIC General Business (GB) staff. Ideal for Kenyan IT specialists with a passion for technical support and system optimization, this position provides a platform to drive innovation and efficiency in a leading insurance company. This advert will feature in popular newspapers countrywide, inviting skilled candidates to join a forward-thinking team.
About CIC Insurance Group Limited
CIC Insurance Group Limited is a leading provider of insurance and financial services in Kenya, committed to delivering excellent customer experiences and fostering growth through innovative solutions. With a strong presence in Nairobi and beyond, CIC emphasizes integrity, dynamism, performance, and co-operation as core values, creating a workplace where employees contribute to the company’s mission of providing reliable insurance products. The organization supports professional development and embraces a collaborative culture, making it an ideal environment for the application systems support analyst job to thrive in Kenya’s insurance industry.
Key Responsibilities
- Provide first-line support for General Business Systems, including core systems, portals, and mobile apps, in line with ICT service delivery agreements.
- Manage onboarding and offboarding of users in systems, adhering to ICT policies.
- Conduct system user training and knowledge transfer sessions in collaboration with business teams.
- Analyze system issues and gaps, offering solutions or escalating to vendors for resolution.
- Evaluate business requirements and advise on technical feasibility for system implementations.
- Perform minimal software development tasks, such as developing reports and maintaining system integrations and core codes.
- Collaborate with system vendors to implement change requests aligned with business needs.
- Validate system patches to ensure quality, following change management processes.
- Document system controls, incidents, and recommend corrective actions to enhance performance.
- Execute disaster recovery procedures in accordance with risk and compliance guidelines.
- Verify daily system backups and conduct quarterly backup restore tests in collaboration with the database administrator.
- Conduct internal vulnerability assessments, addressing identified risks with information security and risk teams.
Qualifications and Skills
- Bachelor’s degree in an ICT-related field (e.g., Computer Science, Information Technology) from a reputable university.
- Professional certifications in CCNA, ITIL, CompTIA, SQL, or Oracle Database Systems.
- Minimum 3 years of relevant experience in system support or application systems management.
- Proficiency in supporting business applications, including core systems, portals, and mobile apps.
- Strong analytical and problem-solving skills to diagnose and resolve system issues.
- Knowledge of software development, including report generation and system integrations.
- Familiarity with disaster recovery, backup, and vulnerability assessment processes.
- Excellent communication and interpersonal skills for user training and vendor coordination.
- Ability to work independently and collaboratively in a fast-paced environment.
- Commitment to maintaining high standards of system performance and security.
Company Culture and Values
CIC Insurance Group Limited fosters a dynamic and collaborative culture, guided by core values of integrity, dynamism, performance, and co-operation. Employees in the application systems support analyst job are empowered to innovate, supported by a leadership team that prioritizes professional growth and teamwork. The organization promotes a workplace where diversity is celebrated, and contributions drive exceptional service delivery, aligning with CIC’s mission to create mutually positive outcomes for clients and staff.
How to Apply
Apply now for the Application Systems Support Analyst position. Submit the following in a single PDF document:
- A cover letter detailing your experience in system support and alignment with the role’s requirements
- A detailed CV with at least three professional referees
- Copies of your degree and relevant certifications (e.g., CCNA, ITIL, SQL)
Applications must be submitted via the online portal at Apply for CIC Insurance Careers. Use the subject line: Application: Application Systems Support Analyst – Nairobi. The deadline is Friday, 25 July 2025 at 23:59. Only shortlisted candidates will be contacted by 31 August 2025. CIC Insurance Group Limited is an equal opportunity employer, welcoming applications from all qualified individuals regardless of race, gender, age, disability, religion, or background.
Disclaimer: JOBKENYA.ORG is not the hiring company. Contact CIC Insurance Group Limited directly via the application portal for inquiries. Do not send applications to JOBKENYA.ORG, as we cannot process them. Due to high email volumes, we may not respond to all inquiries.
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application systems support analyst job, Nairobi ICT careers, CIC Insurance vacancies, system support roles Kenya, IT jobs insurance sector
Career Impact and Growth Opportunities
The application systems support analyst job at CIC Insurance Group Limited offers a transformative platform to enhance system performance and support business operations in Kenya’s insurance sector. By providing first-line support for critical systems, this role ensures seamless functionality for CIC General Business, directly impacting operational efficiency and client satisfaction. Professionals in this position gain specialized skills in system administration, preparing them for advanced roles in ICT and insurance technology.
Why Choose This Application Systems Support Analyst Job?
The application systems support analyst job is ideal for ICT professionals passionate about delivering reliable system support in a high-stakes industry. Working with CIC Insurance, a leader in Kenya’s insurance market, provides exposure to advanced systems and collaborative environments. The role’s focus on technical support, user training, and compliance makes it a standout opportunity for career advancement in Nairobi’s growing tech landscape.
Benefits of the Application Systems Support Analyst Job
- Critical Impact: Ensure system reliability, directly supporting CIC’s insurance operations and client services.
- Professional Growth: Gain expertise in system support, vendor management, and disaster recovery, with opportunities to earn advanced certifications.
- Dynamic Environment: Work in a collaborative setting with diverse teams, enhancing technical and interpersonal skills.
- Career Stability: Join a reputable insurance group with a strong presence in Kenya, offering long-term career prospects.
- Skill Development: Master tools like SQL, Oracle, and ITIL frameworks, strengthening your ICT expertise.
Alignment with Kenya’s Development Goals
The application systems support analyst job aligns with Kenya’s Vision 2030 by supporting the digital transformation of the insurance sector. By ensuring robust system performance and compliance, this role contributes to CIC’s ability to deliver innovative insurance solutions, fostering financial inclusion and economic growth in Kenya.
Professional Development Opportunities
CIC Insurance Group supports employee growth through training in system administration, vendor coordination, and cybersecurity. The application systems support analyst job offers opportunities to pursue certifications like CCNA, ITIL, and Oracle, enhancing your technical expertise. Networking with ICT professionals in Nairobi further boosts your career trajectory, preparing you for roles like Systems Administrator or IT Manager.
Driving System Reliability
In the application systems support analyst job, your work ensures the reliability of core systems, portals, and mobile apps, enabling CIC to deliver seamless services to clients. By resolving issues promptly and conducting vulnerability assessments, you’ll maintain system integrity and enhance operational efficiency.
Collaboration with Business Teams
The application systems support analyst job involves partnering with business analysts, developers, and vendors to implement system changes and improvements. This collaboration builds cross-functional skills, enabling you to address complex technical challenges and contribute to strategic goals.
Ensuring Compliance and Security
The application systems support analyst job emphasizes compliance with risk and security guidelines, including disaster recovery and backup protocols. Your role in conducting vulnerability assessments and ensuring data integrity strengthens CIC’s commitment to secure and compliant operations.
Enhancing User Experience
By providing user training and support, the application systems support analyst job improves the experience of CIC staff, enabling them to use systems effectively. Your efforts in knowledge transfer enhance productivity and system adoption across the organization.
Work-Life Balance
The application systems support analyst job offers a structured full-time schedule, allowing you to balance professional responsibilities with personal well-being. CIC’s supportive culture provides resources to manage workload effectively, ensuring you thrive in a dynamic environment.
Community and Industry Impact
By supporting CIC’s systems, the application systems support analyst job contributes to Nairobi’s insurance sector, driving economic growth through reliable financial services. Your work ensures that clients access innovative insurance products, fostering trust and financial security.
Long-Term Career Prospects
The application systems support analyst job serves as a foundation for advancing to senior ICT roles, such as Systems Architect or IT Operations Manager. The skills gained in system support, vendor management, and compliance are highly transferable, offering opportunities in Kenya’s expanding tech and insurance sectors.
Preparing for Success in the Application Systems Support Analyst Job
To excel in the application systems support analyst job, candidates should highlight their experience in system support, certifications like CCNA or ITIL, and problem-solving skills in their applications. A tailored cover letter showcasing your ability to manage systems and collaborate with vendors will strengthen your candidacy. Demonstrating a commitment to innovation and compliance will align with CIC’s expectations.
Why Nairobi for This Role?
Nairobi, as Kenya’s tech and financial hub, is the ideal location for the application systems support analyst job. Working at CIC Insurance places you at the heart of a vibrant ICT ecosystem, offering opportunities to network with industry leaders and contribute to Kenya’s digital economy.
Commitment to Diversity and Inclusion
CIC Insurance Group is committed to an inclusive workplace, ensuring the application systems support analyst job is accessible to all qualified candidates. This commitment fosters a diverse team that drives innovation and reflects Kenya’s cultural richness.
Enhancing ICT Expertise
The application systems support analyst job builds expertise in system administration, SQL, and Oracle systems, positioning you as a skilled professional in the insurance tech space. Training opportunities and certifications enhance your technical credibility.
Supporting CIC’s Growth
In the application systems support analyst job, your work ensures system reliability, supporting CIC’s expansion and ability to serve clients. By optimizing systems, you contribute to the company’s growth in Kenya’s competitive insurance market.
Opportunities for Leadership
The application systems support analyst job offers a pathway to leadership roles, with responsibilities like vendor coordination and system optimization preparing you for strategic positions. Your contributions will shape CIC’s ICT strategy.
Contribution to Client Trust
By ensuring system performance, the application systems support analyst job fosters client trust in CIC’s services. Your work supports seamless access to insurance products, enhancing customer satisfaction.
Building a Career in Insurance Tech
The application systems support analyst job positions you as a key player in Kenya’s insurance tech sector, with skills applicable to other industries like finance and telecommunications. Experience at CIC opens doors to diverse career opportunities.
Ensuring System Security
The application systems support analyst job involves maintaining system security through vulnerability assessments and compliance measures, ensuring CIC’s operations are protected from risks.
Collaboration with Diverse Teams
In the application systems support analyst job, you’ll work with business and technical teams, developing skills in cross-functional collaboration. This experience enhances your ability to address complex ICT challenges.
Driving Innovation in ICT
The application systems support analyst job encourages innovative approaches to system support, such as automation and report development. Your ideas can transform CIC’s system efficiency.
Impact on Nairobi’s Insurance Sector
By supporting CIC’s systems, the application systems support analyst job contributes to Nairobi’s insurance industry, driving economic growth and client satisfaction.
Final Thoughts on the Application Systems Support Analyst Job
The application systems support analyst job at CIC Insurance Group Limited is a gateway to a rewarding career in insurance technology. With a focus on system reliability, collaboration, and innovation, this role offers opportunities to drive operational success and advance professionally. Apply today to join a team committed to excellence in Nairobi’s vibrant insurance landscape.
