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Essential Job Details
- Position Title: Assistant Manager, Legal Claims
- Location: Nairobi, Kenya
- Employment Type: Full-Time, Permanent
- Number of Vacancies: 1
- Salary: Not Disclosed
- Category/Department: Legal – Claims Management
- Reporting To: Legal Manager
- Job Level: Team Leader
- Requisition ID: 2500002J
Introduction
Are you a legal professional with a passion for risk management, legal strategy, and corporate litigation in the insurance sector? This assistant manager, legal claims job in Nairobi presents an incredible opportunity to advance your career while playing a crucial role in managing legal claims and defending corporate interests. This full-time permanent position is designed for individuals who possess both legal acumen and a strategic mindset, aiming to protect the company’s legal and reputational standing.
In this role, you’ll not only help oversee litigation risk and financial exposures but also provide leadership to a high-performing legal claims team. If you’re seeking a senior legal claims role that blends technical legal analysis with real-time decision-making, operational oversight, and continuous improvement, then this assistant manager, legal claims job in Nairobi with Britam is for you.
About Britam Kenya
Britam is a leading diversified financial services group listed on the Nairobi Securities Exchange. With operations across Kenya and multiple East African countries, Britam offers a comprehensive suite of financial products including general insurance, life insurance, retirement planning, asset management, and property management. The firm is driven by a mission to deliver world-class financial services anchored on innovation, trust, and customer-centricity.
Recognized for its corporate governance, digital transformation, and impactful community investment, Britam has become a benchmark for excellence in the financial services industry in Kenya. The Legal Department is integral to Britam’s strategic and operational framework, ensuring that legal risk is proactively managed and that the organization complies with relevant statutes, contractual obligations, and ethical standards.
Key Responsibilities
As the Assistant Manager, Legal Claims, you will play a multifaceted leadership and advisory role within the Legal Department. Key responsibilities include:
- Analyze liability claims comprehensively, including court files and hospital records, to advise management on exposures and strategic legal implications.
- Manage the Legal Claims Team to ensure compliance with internal SOPs, SLAs, and achievement of KPIs.
- Oversee the preparation of legal claims reports and dashboards for presentation to senior management and interdepartmental stakeholders.
- Approve judgments, fee payments, and discharge vouchers within the stipulated TATs, aligned with the SODA, Legal Claims Manual, and SLAs.
- Identify and implement strategies to mitigate legal fraud risks and preserve financial stability.
- Promote innovation and continuous process improvement in legal claims operations, including digitization efforts.
- Drive cost savings through efficient legal claims resolution and improved panel management.
- Monitor and enforce compliance among panel advocates, medical experts, and investigators per SLA expectations.
- Handle sensitive and material legal claims as delegated under the Delegation of Authority matrix.
- Support defense of legal claims by coordinating documentation, witnesses, and service provider engagement.
- Recommend policy and procedure updates for the legal department based on real-time case learnings.
- Maintain accurate, up-to-date legal records and ensure audit closure within assigned timelines.
- Manage the reputational risk related to legal claims through sound strategy, discretion, and legal foresight.
- Report regularly to executive management on litigation status, trends, cost exposures, and recovery potential.
Qualifications and Skills
To be considered for this assistant manager, legal claims job in Nairobi, candidates should meet the following requirements:
Educational Qualifications:
- Bachelor of Laws (LLB) degree from a recognized university
- Admission as an Advocate of the High Court of Kenya
- Additional qualification such as AIIK/ACII is an added advantage
Experience:
- Minimum 5 years’ experience in legal claims handling within an insurance company
- Demonstrated exposure to high-stakes litigation, claims analysis, and legal risk assessment
Technical and Functional Competencies:
- Deep understanding of insurance law, liability structures, and litigation trends
- Working knowledge of claims lifecycle management, reserving standards, and risk thresholds
- Familiarity with SLA monitoring, panel advocate performance evaluation, and cost containment strategies
- Proficiency in Microsoft Word, Excel, PowerPoint, and legal document management systems
- Strong analytical thinking, negotiation, and communication abilities
- Experience in fraud detection, recovery litigation, and regulatory engagement is highly valued
Company Culture and Values
Britam fosters a culture of accountability, transparency, and continuous improvement. The company prioritizes legal and ethical compliance across all departments and encourages legal professionals to act as both risk advisors and value creators. You will be joining a dynamic team that supports innovation in legal processes and engages cross-functionally to mitigate risk exposure while safeguarding business continuity.
The Legal Department operates in a collaborative environment, with a strong emphasis on mentorship, thought leadership, and advocacy excellence. Career progression is supported through internal mobility programs, professional development initiatives, and industry exposure.
How to Apply
Apply now for the assistant manager, legal claims job in Nairobi with Britam.
Qualified applicants should submit the following documents:
- A detailed CV summarizing professional background and legal experience
- A cover letter clearly stating your motivation for the role and how your background aligns with Britam’s objectives
- Supporting documents including certificates of admission, academic transcripts, and any relevant professional qualifications
Application Portal:
Apply for Assistant Manager, Legal Claims at Britam Kenya
Only shortlisted candidates will be contacted. Britam is an equal opportunity employer committed to building an inclusive and diverse work environment.
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