info@jobkenya.org
Essential Job Details
- Position Title: Battery Swap Executive
- Location: Nakuru, Narok, Kisii, Mombasa, Kenya
- Employment Type: Full-Time
- Number of Vacancies: Multiple
- Salary: Confidential
- Category/Department: Operations
- Reporting To: Station Supervisor
- Application Deadline: 30 June 2025
- Reference Number: 706
Introduction
The Battery Swap Executive role in Nakuru, Narok, Kisii, and Mombasa offers an exciting opportunity for dynamic individuals to join Kenya’s rapidly growing automotive industry, specifically in the electric vehicle (EV) sector. This position is pivotal in ensuring efficient battery swapping services at assigned stations, delivering exceptional customer service, and supporting the transition to sustainable transportation. Ideal for those with strong interpersonal skills and a passion for technology, the Battery Swap Executive role allows you to contribute to a cutting-edge industry while enhancing customer satisfaction across multiple Kenyan cities.
About the Organization
Our client is a forward-thinking company in the automotive industry, driving the adoption of electric vehicles in Kenya through innovative battery swapping solutions. Operating in key cities like Nakuru, Narok, Kisii, and Mombasa, the organization is committed to sustainability, operational excellence, and customer-centric service. By providing efficient and reliable battery swapping stations, it supports the growing demand for eco-friendly transportation. The organization fosters a collaborative and innovative work environment, offering employees opportunities to grow and contribute to Kenya’s green mobility revolution.
Key Responsibilities
The Battery Swap Executive is responsible for managing battery swapping operations, ensuring prompt service delivery, and maintaining high customer satisfaction. Below are the core duties:
- Provide exceptional customer service at assigned battery swapping stations, completing swaps within 2 minutes
- Report customer escalations to the supervisor promptly for swift resolution
- Monitor station operations and report issues related to batteries, chargers, or safety materials to the supervisor
- Submit daily reports on attendance, power consumption, and shift summaries before and after duty
- Track battery requirements based on increased swap demand and report to the supervisor
- Conduct daily quality checks on the station to ensure operational standards
- Assist customers with using the battery swapping app and provide technical support as needed
- Ensure compliance with safety protocols during battery handling and swapping processes
- Collaborate with the supervisor to address operational challenges and improve service delivery
- Undertake additional responsibilities as required to support station operations
- Maintain a clean and organized swapping station to enhance customer experience
- Communicate effectively with customers to address inquiries and ensure satisfaction
- Monitor equipment functionality and report maintenance needs promptly
- Support the organization’s commitment to sustainable transportation through efficient operations
- Document all activities accurately to ensure transparency and accountability
These responsibilities ensure that the Battery Swap Executive delivers efficient and customer-focused services, supporting the organization’s mission in Kenya’s EV sector.
Qualifications and Skills
To excel in the Battery Swap Executive role, candidates must demonstrate strong customer service skills, attention to detail, and adaptability. Below are the required and preferred qualifications:
Required Qualifications
- KCSE or vocational technical training in a related field
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Attention to detail and ability to follow instructions
- Willingness to work flexible hours, including weekends and evenings
- Basic technical aptitude for handling battery swapping equipment
Preferred Qualifications
- Previous experience in a customer service role
- Basic knowledge of electric vehicle charging or battery swapping systems
- Familiarity with mobile apps or digital platforms for customer support
Work Conditions
- Station-based role in Nakuru, Narok, Kisii, or Mombasa, with regular customer interactions
- Flexible hours, including weekends and evenings, to accommodate operational needs
- Physical demands, such as handling batteries and maintaining station equipment
- Exposure to outdoor environments at swapping stations
These qualifications ensure that candidates are well-prepared to deliver efficient and customer-focused services in the Battery Swap Executive role.
Company Culture and Values
The organization fosters a culture of innovation, sustainability, and customer focus. Employees are encouraged to take initiative, embrace new technologies, and contribute to the growth of Kenya’s electric vehicle ecosystem. The workplace emphasizes teamwork, accountability, and a commitment to environmental responsibility, creating a supportive environment for staff to thrive. With a focus on professional development, the organization offers opportunities for employees to grow their skills and advance in the automotive industry.
How to Apply
Apply now for the Battery Swap Executive position in Nakuru, Narok, Kisii, or Mombasa. To submit your application, prepare the following documents:
- Updated CV highlighting your customer service experience and technical aptitude
- Cover letter explaining your suitability for the role and interest in the automotive industry
- Copies of academic certificates (e.g., KCSE or vocational training certificates)
Submit your application through the online portal at Apply for Battery Swap Executive. Ensure your application is received by 30 June 2025. Clearly state the job title “Battery Swap Executive” and reference number “706” in your application. Only shortlisted candidates will be contacted. Flexi Personnel does not charge candidates for job placement.
Additional Engagement
Explore more career opportunities in Kenya to find your next role:
- View More Job Opportunities: Browse verified jobs on JobKenya.org
- Free WhatsApp Channel for Job Seekers: Get real-time alerts from our WhatsApp Channel for Job Updates
Stay connected with us on social media for the latest job updates:
Tags
Battery Swap Executive, automotive jobs in Kenya, electric vehicle jobs, customer service jobs in Nakuru, Mombasa jobs
Why Pursue a Battery Swap Executive Role in Kenya?
The Battery Swap Executive role in Nakuru, Narok, Kisii, and Mombasa is a gateway to a rewarding career in Kenya’s burgeoning electric vehicle (EV) sector. As the country embraces sustainable transportation, the demand for professionals to support battery swapping stations is on the rise. This role allows you to work at the forefront of innovation, delivering fast and efficient services to customers while contributing to environmental sustainability. With opportunities in multiple cities, the Battery Swap Executive position offers flexibility and a chance to make a tangible impact in Kenya’s automotive industry.
Career Growth Opportunities
The Battery Swap Executive role provides a strong foundation for career advancement in the automotive and EV sectors. Potential growth paths include:
- Station Supervisor: Overseeing multiple battery swapping stations
- Operations Coordinator: Managing logistics and operations for EV services
- Customer Success Manager: Leading customer service initiatives for EV platforms
- Technical Support Specialist: Specializing in EV battery systems and technology
With the EV industry expanding in Kenya, this role offers opportunities to develop skills and progress to leadership positions.
The Role of Battery Swapping in Electric Mobility
Battery swapping is a critical component of Kenya’s transition to electric mobility, offering a fast and efficient alternative to traditional charging. The Battery Swap Executive ensures that customers can swap batteries in under 2 minutes, minimizing downtime and enhancing convenience. By maintaining high standards of service and safety, you’ll support the adoption of electric vehicles in cities like Nakuru, Narok, Kisii, and Mombasa, contributing to a greener future.
Skills Development in the Role
The Battery Swap Executive role offers opportunities to develop a diverse skill set, including:
- Customer Service: Deliver exceptional support to ensure customer satisfaction
- Technical Aptitude: Gain knowledge of battery swapping systems and EV technology
- Time Management: Complete swaps efficiently in a fast-paced environment
- Problem-Solving: Address customer escalations and operational issues promptly
These skills are highly transferable, making you a valuable asset in the automotive and customer service sectors.
Industry Context: Electric Vehicles in Kenya
Kenya’s automotive industry is undergoing a transformation, with electric vehicles gaining traction as a sustainable alternative to fossil fuel-powered transport. The Battery Swap Executive role is central to this shift, supporting the infrastructure needed for EV adoption. By working in Nakuru, Narok, Kisii, or Mombasa, you’ll contribute to the growth of battery swapping stations, which are critical to making electric mobility accessible and efficient across Kenya.
Challenges and Opportunities in the Role
The Battery Swap Executive role comes with challenges that offer opportunities for growth:
- Challenge: Completing swaps within a 2-minute timeframe
- Opportunity: Develop efficiency and time management skills
- Challenge: Handling customer escalations
- Opportunity: Enhance communication and problem-solving abilities
- Challenge: Maintaining equipment functionality“
- Opportunity: Build technical expertise in battery swapping systems
By overcoming these challenges, you’ll establish yourself as a key contributor in the Battery Swap Executive role.
How to Stand Out as a Candidate
To secure the Battery Swap Executive position, consider the following tips:
- Highlight Customer Service Experience: Emphasize any prior roles involving customer interactions
- Showcase Technical Interest: Mention familiarity with EV systems or technical training
- Demonstrate Adaptability: Provide examples of working in fast-paced environments
- Prepare for the Interview: Be ready to discuss scenarios, such as handling a customer issue or maintaining station operations
A tailored application will position you as a top candidate for this role.
The Future of Electric Mobility in Kenya
The demand for Battery Swap Executive professionals in Kenya is expected to grow as the country invests in electric vehicle infrastructure. With government initiatives promoting sustainable transportation, battery swapping stations are set to expand, creating opportunities for skilled professionals. Nakuru, Narok, Kisii, and Mombasa are key locations for this growth, offering a vibrant environment for career development in the EV sector.
Why Nakuru, Narok, Kisii, and Mombasa are Ideal Locations
These cities are emerging as hubs for electric vehicle adoption, with growing demand for battery swapping services. The Battery Swap Executive role allows you to work in dynamic urban and semi-urban environments, serving diverse customers and contributing to local economies. With opportunities to engage with cutting-edge technology, these locations offer a unique platform for career growth.
Preparing for a Career as a Battery Swap Executive
To excel as a Battery Swap Executive, consider these steps:
- Gain Customer Service Experience: Work in roles that involve direct customer interactions
- Learn About EVs: Familiarize yourself with electric vehicle systems and battery technology
- Develop Technical Skills: Pursue vocational training in technical or automotive fields
- Network: Connect with professionals in Kenya’s automotive and EV sectors
These steps will prepare you for success in this innovative role.
Conclusion
The Battery Swap Executive role in Nakuru, Narok, Kisii, and Mombasa is a gateway to a rewarding career in Kenya’s electric vehicle industry. By delivering efficient battery swapping services and exceptional customer support, you’ll contribute to the growth of sustainable transportation. Apply today to join a forward-thinking team and make a lasting impact in Kenya’s automotive sector.
