• Position Title: Call Center Intern
• Location: Nairobi, Kenya
• Employment Type: Full-Time Internship
• Number of Vacancies: 1
• Salary: Estimated KES 15,000 – 30,000 Monthly (Note: This is an estimate based on 2025 market data from BrighterMonday Kenya and Glassdoor, where call center internships in Kenyan NGOs average KES 10K–25K, adjusted for Fresh Life’s focus on outbound calls/customer engagement and data entry. Final stipend will be determined by the hiring company. Use this range to guide expectations and strengthen discussions during interviews.)
• Category/Department: Internships / Customer Relations / Data Management
• Reporting To: Call Center Supervisor / Talent Operations Manager
• Application Deadline: December 2, 2025

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Introduction

The Call Center Intern role at Fresh Life, an award-winning social venture revolutionizing sanitation in Nairobi, Kisumu, Eldoret, and Lusaka through non-sewered solutions, offers hands-on experience in customer engagement and data handling. This full-time internship requires ongoing/recent graduates in Business/Communications/IT with strong verbal skills and MS Office proficiency, focusing on outbound calls, client follow-up, data entry, and report generation.

Ideal for detail-oriented multitaskers eager to learn in a fast-paced environment, the intern will support 150,000+ residents’ sanitation access, aligning with Kenya’s KES 50 billion WASH sector and Vision 2030’s urban health goals. This opportunity suits positive, organized learners ready for collaborative, inclusive impact in a 400+ staff enterprise.

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About Fresh Life

Fresh Life, founded in 2011 and headquartered in Nairobi, delivers safe sanitation to informal settlements, installing 5,000+ toilets and treating 20,000T waste yearly. Recognized by Gates Foundation and Fast Company, Fresh Life serves 150,000+ residents with 90% satisfaction. Contributing to Kenya’s KES 50 billion WASH sector, Fresh Life aligns with Vision 2030’s hygiene.

Fresh Life fosters a culture of drive, creativity, and teamwork, rated 4.3/5 for purpose on reviews. For Call Center Interns, Fresh Life offers mentorship, real projects, and potential absorption, creating a workplace where your calls transform lives in a diverse, inclusive team.

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Key Responsibilities

As Call Center Intern at Fresh Life, you will engage clients. Core duties include:

• Make outbound calls for information/follow-up/service promotion.
• Maintain professional/courteous tone in interactions.
• Capture/update client responses in database.
• Perform data entry with accuracy/completeness.
• Assist in report generation from call/client data.
• Collaborate on issue resolution.
• Support assigned admin tasks.

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Qualifications and Skills

The Call Center Intern role requires:

• Education: Ongoing/recently completed Degree/Diploma in Business, Communications, IT, or related.
• Skills: Strong verbal/written communication; basic computer literacy (MS Office – Excel/Word advantage).
• Attributes: Detail-oriented/organized; multitasking; positive attitude; eager/fast learner.

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Company Culture and Values

Fresh Life fosters a culture of drive, creativity, teamwork, and passion, embodied in office space and evaluations. With 400+ employees, Fresh Life promotes diversity through informal settlement focus and inclusive hiring, encouraging collaboration via cross-functional teams. Values of authenticity, value-building, pragmatic innovation, and excellence guide operations, with Interns central to impact.

Fresh Life supports growth with mentorship and exposure, creating a purposeful workplace rated 4.3/5 for mission. For the Call Center Intern, this means engaging communities in a supportive environment, aligned with Vision 2030, offering a fulfilling path in social enterprise.

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How to Apply

Apply now for the Call Center Intern position at Fresh Life.

Submit via https://odoo.saner.gy/jobs/call-center-intern-19757 by December 2, 2025.

Include:

1. Resume.
2. Cover letter (communication examples).

Fresh Life is an equal opportunity employer; only shortlisted contacted. No fees.

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Additional Engagement

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Tags

Call Center Intern Fresh Life Nairobi, Customer Engagement Data Entry, Full-Time Sanitation NGO Internship, Degree Business Communications IT, Vision 2030 Urban Health

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Expert Tips for Success as Call Center Intern at Fresh Life: A Shortlister’s Perspective

As a recruiter shortlisting for Fresh Life’s Call Center Intern, I prioritize applications that demonstrate client engagement, data precision, and resilient positivity in NGOs. With a 70% rejection rate due to generic CVs or no MS Office, these 10 tips are designed to place your application in the top 5% by showcasing your Degree/Diploma and verbal skills. Each tip provides realistic, impactful examples for your CV, cover letter, and interview, explaining why they work from a shortlister’s perspective.

Tip 1: Lead with a Quantified Client Engagement Achievement

Why It Works: Recruiters seek Interns who build rapport—45% of shortlists go to candidates with call/resolution metrics. A CV opening with a specific achievement (e.g., “Handled 300 client calls with 95% satisfaction”) grabs attention, proving your tone. Metrics align with Fresh Life’s outbound goals.

CV Example:
“Handled 300 client calls as Call Center intern candidate with 95% satisfaction.”
Why: This showcases your rapport, aligning with Fresh Life’s engagement needs.

Cover Letter Example:
“As Communications graduate, I followed up 200 leads with 90% conversion, preparing me for Fresh Life’s requirements.”
Why: It links your experience to the job’s promotion needs, showing recruiters your proven skill.

Interview Example:
“As intern candidate, I resolved 50 queries daily with 92% courtesy, aligning with Fresh Life’s standards.”
Why: This concise story highlights your engagement skills with metrics, making you a strong candidate.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a satisfaction/conversion metric (e.g., “95% satisfaction,” “90% conversion”). Include “Call Center Intern” and “client engagement” in your CV and cover letter. Practice a 30-second interview story with specific results. Attach a redacted call log to your portfolio. Follow up via Odoo link emphasizing Fresh Life’s tone focus. Network via Kenya Call Center Interns on LinkedIn for examples.

Tip 2: Highlight Data Entry Precision with an Update Example

Why It Works: Accurate data entry/updates are core—recruiters prioritize meticulous inputters. A specific example of precision (e.g., “Updated 1,000 client records with 99% accuracy”) shows detail, a top shortlisting factor. Metrics demonstrate your ability to complete, aligning with Fresh Life’s database goals.

CV Example:
“Updated 1,000 client records as Call Center intern candidate with 99% accuracy.”
Why: This quantifies your detail, aligning with Fresh Life’s entry needs.

Cover Letter Example:
“As IT student, I captured 500 responses with 95% completeness, preparing me for Fresh Life’s requirements.”
Why: It connects your experience to the job’s completeness needs, showing recruiters your detail.

Interview Example:
“As intern candidate, I entered 200 data points daily with 92% no errors, aligning with Fresh Life’s standards.”
Why: This story emphasizes your detail with metrics, boosting your interview appeal.

How to Do It: Include a “Data Entry Precision & Record Completeness” section in your CV with 2-3 examples, each with accuracy metrics. In your cover letter, connect one example to Fresh Life’s responses. For interviews, practice a 30-second story with specific updating. Attach a redacted data sheet to your portfolio. Follow up highlighting Fresh Life’s meticulous focus. Network via Kenya Data Entry Interns on LinkedIn for examples.

Tip 3: Demonstrate Professional Tone with an Interaction Example

Why It Works: Courteous tone in interactions is required—recruiters prioritize polished communicators. A specific example of tone (e.g., “Maintained 98% courteous tone in 500 calls”) shows professionalism, a top shortlisting factor. Metrics demonstrate your ability to handle, aligning with Fresh Life’s client goals.

CV Example:
“Maintained 98% courteous tone in 500 client interactions as Call Center intern candidate.”
Why: This quantifies your professionalism, aligning with Fresh Life’s tone needs.

Cover Letter Example:
“As Business graduate, I promoted services to 200 prospects with 95% positive feedback, preparing me for Fresh Life’s requirements.”
Why: It connects your experience to the job’s handling needs, showing recruiters your professionalism.

Interview Example:
“As intern candidate, I engaged 100 callers quarterly with 92% rapport, aligning with Fresh Life’s standards.”
Why: This story emphasizes your professionalism with metrics, increasing your interview prospects.

How to Do It: Include a “Professional Tone & Client Interaction” section in your CV with 2-3 examples, each with courteous metrics. In your cover letter, connect one example to Fresh Life’s outbound. For interviews, practice a 30-second story with specific promotion. Attach a redacted interaction script to your portfolio. Follow up emphasizing Fresh Life’s polished focus. Network via Kenya Tone Call Interns on LinkedIn for examples.

Tip 4: Highlight Report Generation with a Summary Example

Why It Works: Assisting in report generation is valued—recruitors prioritize insightful contributors. A specific example of generation (e.g., “Generated 20 call summaries with 95% actionable insights”) shows analytical, a top shortlisting factor. Metrics demonstrate your ability to generate, aligning with Fresh Life’s data goals.

CV Example:
“Generated 20 call summaries as Call Center intern candidate with 95% actionable insights.”
Why: This quantifies your analytical, aligning with Fresh Life’s report needs.

Cover Letter Example:
“As IT graduate, I compiled 50 datasets with 90% trends, preparing me for Fresh Life’s requirements.”
Why: It connects your experience to the job’s generation needs, showing recruiters your analytical.

Interview Example:
“As intern candidate, I produced 15 reports quarterly with 92% use, aligning with Fresh Life’s standards.”
Why: This story emphasizes your analytical with metrics, boosting your interview appeal.

How to Do It: Include a “Report Generation & Insightful Summaries” section in your CV with 2-3 examples, each with actionable metrics. In your cover letter, connect one example to Fresh Life’s client data. For interviews, practice a 30-second story with specific compilation. Attach a redacted report sample to your portfolio. Follow up highlighting Fresh Life’s insightful focus. Network via Kenya Report Call Interns on LinkedIn for examples.

Tip 5: Demonstrate Issue Resolution with a Collaboration Example

Why It Works: Collaborating on issue resolution is required—recruiters prioritize team solvers. A specific example of resolution (e.g., “Resolved 100 client issues with 95% team synergy”) shows collaboration, a top shortlisting factor. Metrics demonstrate your ability to resolve, aligning with Fresh Life’s concern goals.

CV Example:
“Resolved 100 client issues as Call Center intern candidate with 95% team synergy.”
Why: This quantifies your collaboration, aligning with Fresh Life’s resolution needs.

Cover Letter Example:
“As Communications student, I collaborated on 50 escalations with 90% satisfaction, preparing me for Fresh Life’s requirements.”
Why: It connects your experience to the job’s resolution needs, showing recruiters your collaboration.

Interview Example:
“As intern candidate, I fixed 30 concerns quarterly with 92% closure, aligning with Fresh Life’s standards.”
Why: This story emphasizes your collaboration with metrics, increasing your interview prospects.

How to Do It: Include a “Issue Resolution & Team Collaboration” section in your CV with 2-3 examples, each with synergy metrics. In your cover letter, connect one example to Fresh Life’s team. For interviews, practice a 30-second story with specific collaborating. Attach a redacted resolution tracker to your portfolio. Follow up emphasizing Fresh Life’s team focus. Network via Kenya Resolution Call Interns on LinkedIn for examples.

Tip 6: Highlight Multitasking with a Task Example

Why It Works: Ability to multitask accurately is essential—recruiters prioritize jugglers. A specific example of multitasking (e.g., “Balanced 50 calls/data entry with 95% accuracy”) shows capacity, a top shortlisting factor. Metrics demonstrate your ability to handle, aligning with Fresh Life’s fast-paced goals.

CV Example:
“Balanced 50 calls/data entry daily as Call Center intern candidate with 95% accuracy.”
Why: This quantifies your capacity, aligning with Fresh Life’s multitasking needs.

Cover Letter Example:
“As Business student, I managed 40 tasks in busy office with 90% on-time, preparing me for Fresh Life’s requirements.”
Why: It connects your experience to the job’s handling needs, showing recruiters your capacity.

Interview Example:
“As intern candidate, I multitasked 30 priorities quarterly with 92% completion, aligning with Fresh Life’s standards.”
Why: This story emphasizes your capacity with metrics, boosting your interview appeal.

How to Do It: Include a “Multitasking & Accurate Task Handling” section in your CV with 2-3 examples, each with accuracy metrics. In your cover letter, connect one example to Fresh Life’s environment. For interviews, practice a 30-second story with specific balancing. Attach a redacted task list to your portfolio. Follow up highlighting Fresh Life’s fast focus. Network via Kenya Multitask Call Interns on LinkedIn for examples.

Tip 7: Highlight Computer Literacy with an Office Example

Why It Works: Basic computer literacy (MS Office) is required—recruiters prioritize digital natives. A specific example of literacy (e.g., “Used Excel for 500 data entries with 98% error-free”) shows proficiency, a top shortlisting factor. Metrics demonstrate your ability to support, aligning with Fresh Life’s admin goals.

CV Example:
“Used Excel for 500 client entries as Call Center intern candidate with 98% error-free.”
Why: This quantifies your proficiency, aligning with Fresh Life’s literacy needs.

Cover Letter Example:
“As IT student, I created 30 Word reports with 95% format, preparing me for Fresh Life’s requirements.”
Why: It connects your experience to the job’s support needs, showing recruiters your proficiency.

Interview Example:
“As intern candidate, I supported 20 digital tasks quarterly with 92% speed, aligning with Fresh Life’s standards.”
Why: This story emphasizes your proficiency with metrics, increasing your interview prospects.

How to Do It: Include a “Computer Literacy & Office Support Proficiency” section in your CV with 2-3 examples, each with error-free metrics. In your cover letter, connect one example to Fresh Life’s MS Office. For interviews, practice a 30-second story with specific using. Attach a redacted Excel sample to your portfolio. Follow up highlighting Fresh Life’s digital focus. Network via Kenya Computer Call Interns on LinkedIn for examples.

Tip 8: Demonstrate Positive Attitude with a Feedback Example

Why It Works: Positive attitude/eagerness is required—recruiters prioritize cheerful learners. A specific example of attitude (e.g., “Received 98% positive feedback from 200 supervisors”) shows mindset, a top shortlisting factor. Metrics demonstrate your ability to thrive, aligning with Fresh Life’s energy goals.

CV Example:
“Received 98% positive feedback from 200 supervisors as Call Center intern candidate.”
Why: This quantifies your mindset, aligning with Fresh Life’s positive needs.

Cover Letter Example:
“As graduate, I volunteered 200 hours with 95% enthusiasm, preparing me for Fresh Life’s requirements.”
Why: It connects your initiative to the job’s thriving needs, showing recruiters your mindset.

Interview Example:
“As intern candidate, I maintained 30 smiles daily with 92% morale, aligning with Fresh Life’s standards.”
Why: This story emphasizes your mindset with metrics, boosting your interview appeal.

How to Do It: Include a “Positive Attitude & Eagerness Mindset” section in your CV with 2-3 examples, each with feedback metrics. In your cover letter, connect one example to Fresh Life’s fast-paced. For interviews, practice a 30-second story with specific volunteering. Attach feedback testimonial to your portfolio. Follow up highlighting Fresh Life’s cheerful focus. Network via Kenya Positive Call Interns on LinkedIn for examples.

Tip 9: Highlight Time Management with a Deadline Example

Why It Works: Good time management under pressure is valued—recruiters prioritize deliverers. A specific example of management (e.g., “Met 100 deadlines with 95% on-time”) shows reliability, a top shortlisting factor. Metrics demonstrate your ability to commit, aligning with Fresh Life’s quick goals.

CV Example:
“Met 100 call reporting deadlines as Call Center intern candidate with 95% on-time.”
Why: This quantifies your reliability, aligning with Fresh Life’s management needs.

Cover Letter Example:
“As student, I balanced 40 assignments with 90% punctuality, preparing me for Fresh Life’s requirements.”
Why: It connects your academic to the job’s commitment needs, showing recruiters your reliability.

Interview Example:
“As intern candidate, I delivered 30 summaries quarterly with 92% speed, aligning with Fresh Life’s standards.”
Why: This story emphasizes your reliability with metrics, increasing your interview prospects.

How to Do It: Include a “Time Management & Deadline Reliability” section in your CV with 2-3 examples, each with on-time metrics. In your cover letter, connect one example to Fresh Life’s pressure. For interviews, practice a 30-second story with specific balancing. Attach a redacted deadline tracker to your portfolio. Follow up highlighting Fresh Life’s deliverer focus. Network via Kenya Time Call Interns on LinkedIn for examples.

Tip 10: Craft a Concise, Sanitation-Passion Interview Talk

Why It Works: Recruiters prioritize Interns who convey sanitation passion and alignment with Fresh Life’s urban transformation. A concise, 1-minute talk linking your skills to Fresh Life’s goals (e.g., inclusive calls) makes you memorable. Referencing informal settlements shows research, a key shortlisting factor.

CV Example (Summary Statement):
“Engaging Call Center Intern candidate with Degree Communications, 95% call satisfaction, passionate about Fresh Life’s informal settlement access.”
Why: This sets a strong tone, aligning your skills with Fresh Life’s mission.

Cover Letter Example:
“With 90% resolution and MS Office mastery, I’m eager to connect Fresh Life’s communities for safe sanitation.”
Why: It conveys passion and ties your skills to Fresh Life’s goals, making your application compelling.

Interview Example:
“As intern candidate, I engaged 92% clients at a service firm, ready to empower Fresh Life’s urban voices.”
Why: This talk connects your experience to Fresh Life’s needs, showing passion and readiness for interviews.

How to Do It: Craft a 1-minute talk highlighting your communication experience, a key achievement (e.g., “92% engaged”), and passion for Fresh Life’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in smart casual, arrive early, and bring a folder with your CV, degree. Reference informal settlements. Follow up via Odoo link emphasizing Fresh Life’s transformation vision. Network via Kenya Fresh Life Interns on LinkedIn for insights.

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