Call Center Operator – Nairobi, Kenya | Unateus 2025

Essential Job Details

Position Title: Call Center Operator
Location: Nairobi, Kenya (Fully Remote)
Employment Type: Full-Time, Remote
Number of Vacancies: Not specified
Salary: Not specified (Competitive wages with performance-based bonuses)
Category/Department: Customer Care / Logistics and Transportation
Reporting To: Not specified (likely Customer Service or Sales Manager)
Application Deadline: Not specified (Posted August 28, 2025)
Experience Level: Not specified (Experience in telemarketing or sales preferred)

Introduction

The Call Center Operator role at Unateus in Nairobi, Kenya, is an exciting career opportunity for enthusiastic Kenyan professionals with a passion for telemarketing and customer engagement. This fully remote, full-time position focuses on delivering exceptional telemarketing services for Unateus, a logistics company serving e-commerce platforms, CPA companies, and entrepreneurs across Africa and Asia. Ideal for Nairobi-based individuals with strong communication skills and a sales-driven mindset, this role offers the flexibility of working from home, competitive compensation, and opportunities for career growth. By joining Unateus, you will play a key role in converting leads into sales, building customer relationships, and contributing to a dynamic, supportive team in Nairobi’s thriving digital economy.

About Unateus

Unateus is a global logistics and transportation company specializing in providing comprehensive logistics services across Africa and Asia. With over six years of telemarketing experience, Unateus supports entrepreneurs, CPA companies, e-commerce platforms, and web-shops by creating an effective business environment to deliver products directly to customers. Headquartered internationally with operations in Nairobi, Kenya, Unateus is committed to innovation, customer engagement, and operational excellence. The company fosters a collaborative, dynamic, and results-oriented culture, offering flexible work arrangements and comprehensive training to empower employees. Unateus values enthusiasm, resilience, and a customer-centric approach, making it an ideal employer for Kenyan professionals seeking to excel in telemarketing and customer care in a remote setting.

Key Responsibilities

As a Call Center Operator at Unateus, you will drive telemarketing efforts by making outbound calls, engaging potential customers, and meeting sales targets. Your role will involve leveraging product knowledge and communication skills to convert leads into orders while maintaining accurate records. Key responsibilities include:

Outbound Calls: Make outbound calls to prospects to introduce products, promote services, and convert leads into orders for delivery.
Product Knowledge: Develop a deep understanding of Unateus’ products and services to effectively communicate their features and benefits to potential customers.
Customer Engagement: Build rapport with prospects, address inquiries, and guide them through the sales process to ensure a positive experience.
Sales Targets: Meet or exceed sales targets and objectives while maintaining high-quality, professional interactions with customers.
Data Entry: Accurately record customer information, order details, and interaction outcomes in Unateus’ Customer Relationship Management (CRM) system.
Call Recordings: Record and upload all calls for quality assurance and compliance purposes.
Communication: Maintain clear, open, and professional communication with customers and the Unateus team to address issues, updates, or escalations.
Customer-Centric Approach: Engage customers with empathy and professionalism, turning objections into opportunities to close sales.

Qualifications and Skills

To succeed in the Call Center Operator role, candidates must demonstrate strong communication, sales aptitude, and the ability to work independently in a remote environment. Required qualifications and skills include:

Education: BA/BSc/HND or equivalent qualification (specific field not specified, but Business, Communications, or related fields preferred).
Experience: Experience in telemarketing or successful sales expertise is preferred, though not explicitly required.
Communication Skills: Excellent verbal and written communication skills, with the ability to convey information persuasively and professionally.
Sales Aptitude: Strong passion for sales, with the ability to close deals and meet or exceed sales targets.
Customer-Centric Approach: A customer-focused mindset with empathy and the ability to build trust and rapport with prospects.
Resilience: Capacity to handle rejection and objections professionally, turning challenges into sales opportunities.
Computer Literacy: Basic proficiency in using CRM systems and messaging platforms (e.g., WhatsApp, Telegram) for data entry and communication.
Workspace Requirements: Access to a quiet workspace with an internet-enabled PC and cell phone for remote work.
Work Ethic: Strong dedication and commitment to delivering exceptional service, with a willingness to go the extra mile.
Flexibility: Willingness to work flexible hours, including evenings and weekends, to accommodate sales and customer needs.
Background Check: Ability to provide personal documents for a background check, sent to the company email.

Preferred Qualifications:

Telemarketing Experience: Prior experience in outbound sales or telemarketing, particularly in logistics or e-commerce, is an advantage.
CRM Proficiency: Familiarity with CRM systems like Salesforce, HubSpot, or Zoho for managing customer data.
Multilingual Skills: Proficiency in Kiswahili or other languages is a plus, given Nairobi’s multilingual context.

Competencies:

Persuasive Communication: Ability to engage and convince prospects through clear, compelling communication.
Sales Orientation: Goal-driven mindset focused on achieving and exceeding sales targets.
Team Collaboration: Ability to work effectively with a remote team to achieve shared goals.
Adaptability: Comfort working in a fast-paced, flexible environment with varying schedules.

Company Culture and Values

Unateus fosters a dynamic, supportive, and results-driven culture that values enthusiasm, collaboration, and customer engagement. The company is committed to empowering its team through comprehensive training, drawing on over six years of telemarketing experience across Africa and Asia. Unateus emphasizes flexibility, offering remote work and adaptable schedules to accommodate diverse lifestyles. The organization values internal talent development, providing opportunities for career growth and advancement. By joining Unateus, you will work in a collaborative environment that celebrates contributions, rewards sales achievements, and supports professional development, making it an exciting opportunity for Nairobi-based professionals in the telemarketing and logistics sectors.

Compensation and Benefits

Salary: Not specified; Unateus offers competitive wages with performance-based bonuses to reward sales achievements.
Benefits:
Flexible Work Arrangement: Fully remote role, allowing you to work from the comfort of your home in Nairobi.
Comprehensive Training: In-depth training on products, sales techniques, and telemarketing strategies, leveraging Unateus’ global experience.
Career Growth Opportunities: Access to advancement opportunities within Unateus, supporting internal talent development.
Flexible Schedules: Adaptable work hours to accommodate evenings and weekends, aligning with lifestyle needs.
Supportive Team Environment: Collaborate with a dynamic, ambitious team that values your contributions.
Performance-Based Bonuses: Earn bonuses tied to achieving sales targets and objectives.

How to Apply

Apply now for the Call Center Operator role to join Unateus’ mission to deliver exceptional telemarketing services in Nairobi, Kenya. To submit your application:

Prepare a detailed CV highlighting your telemarketing, sales, or customer service experience, emphasizing communication skills and sales aptitude.
Include a cover letter showcasing your enthusiasm, persuasive communication, and alignment with Unateus’ customer-centric values.
Submit personal documents for a background check as instructed, sent to hello@unateus.com with your First and Last Name in the subject line.
Complete the application form via the official portal: Apply for Call Center Operator.
For inquiries or assistance, contact Unateus at hello@unateus.com.
Apply promptly, as the deadline is not specified, and applications are reviewed on a rolling basis.

Unateus is an equal opportunity employer. Only shortlisted candidates will be contacted due to the high volume of applications.

Additional Engagement

Stay informed about exciting career opportunities in Kenya and beyond:

View More Job Opportunities: Explore more vacancies at Browse verified jobs on JobKenya.org.
Free WhatsApp Channel for Job Seekers: Get real-time alerts from our WhatsApp Channel for Job Updates.
Connect with us on social media for the latest job updates: Follow us on Twitter | Join us on LinkedIn.

Tags

Call Center Operator jobs Nairobi, Unateus careers Kenya, remote telemarketing jobs, customer care vacancies, logistics jobs Africa

Comprehensive Role Overview for Call Center Operator

The Call Center Operator role at Unateus in Nairobi, Kenya, is a transformative career opportunity for professionals eager to excel in telemarketing and customer engagement within the logistics sector. This fully remote, full-time position focuses on driving sales through outbound calls, building customer relationships, and supporting Unateus’ mission to connect e-commerce platforms and entrepreneurs with their customers across Africa and Asia. By joining Unateus, you will contribute to a dynamic, results-driven team while enjoying flexible work arrangements and career growth opportunities. This section provides an in-depth exploration of the responsibilities, qualifications, career growth, and broader context of this role, ensuring candidates fully understand its scope and potential.

The Growing Demand for Telemarketing in Nairobi

Nairobi is a hub for Business Process Outsourcing (BPO) and telemarketing, with Kenya’s BPO sector employing over 150,000 people and projected to grow at a CAGR of 8.5% through 2027. The rise of e-commerce and logistics services, particularly in Africa and Asia, has increased demand for skilled telemarketing professionals who can drive sales and customer engagement. The Call Center Operator role at Unateus aligns with this trend, offering Nairobi-based professionals a chance to work remotely in a high-demand industry, supporting global clients while contributing to Kenya’s digital economy.

Why Choose the Call Center Operator Role?

The Call Center Operator role at Unateus is designed for individuals passionate about sales, customer engagement, and remote work. By joining Unateus, you will enjoy:

Remote Flexibility: Work from home in Nairobi, with flexible schedules to accommodate your lifestyle.
Competitive Compensation: Earn competitive wages and performance-based bonuses tied to sales achievements.
Career Growth: Access opportunities for advancement within Unateus’ global operations, supported by comprehensive training.
Dynamic Team Environment: Collaborate with a supportive, ambitious team focused on delivering exceptional telemarketing services.
Global Impact: Support e-commerce platforms and entrepreneurs across Africa and Asia, driving business success through sales.

This role is ideal for Kenyan professionals in Nairobi seeking a rewarding, remote career in telemarketing and logistics.

Detailed Responsibilities Breakdown

The Call Center Operator role focuses on outbound telemarketing, customer engagement, and data management to drive sales and support Unateus’ logistics services. Below is a detailed breakdown of responsibilities:

Outbound Telemarketing:
Make outbound calls to prospects to introduce Unateus’ products and services, converting leads into orders for delivery.
Use persuasive communication to highlight product features and benefits, addressing prospect needs and objections.
Customer Engagement:
Build rapport with potential customers, fostering trust and guiding them through the sales process.
Address inquiries and concerns professionally, turning objections into opportunities to close sales.
Sales Targets:
Meet or exceed sales targets and objectives, maintaining high-quality interactions to ensure customer satisfaction.
Track and report sales progress to ensure alignment with team and company goals.
Data Entry and CRM Management:
Accurately record customer information, order details, and interaction outcomes in Unateus’ CRM system.
Ensure data integrity and compliance with company protocols for customer records.
Call Recordings:
Record and upload all calls for quality assurance, training, and compliance purposes.
Review call recordings as needed to improve performance and customer interactions.
Team Communication:
Maintain clear and open communication with the Unateus team to address issues, updates, or escalations.
Collaborate with colleagues to share insights and improve telemarketing strategies.

Skills Development and Training Opportunities

Unateus is committed to empowering its Call Center Operators through comprehensive training and development. You will benefit from:

Telemarketing Training: Receive in-depth training on sales techniques, product knowledge, and persuasive communication, leveraging Unateus’ six years of global experience.
CRM Proficiency: Enhance skills in using CRM systems for data entry and customer management.
Sales Skills Development: Strengthen your ability to close deals, handle objections, and meet sales targets.
Customer Engagement Training: Learn strategies to build rapport and trust with prospects, improving conversion rates.
Remote Work Skills: Develop time management and self-discipline to excel in a remote, flexible environment.

These opportunities will enhance your telemarketing expertise and position you for career advancement.

Career Growth and Opportunities

The Call Center Operator role is a gateway to diverse career paths in telemarketing, customer care, and logistics. By working with Unateus, you will:

Build a Sales Portfolio: Gain experience in outbound telemarketing, enhancing your resume for sales and customer service roles.
Advance to Leadership Roles: Transition to positions like Team Lead, Sales Manager, or Customer Service Supervisor.
Explore BPO Opportunities: Pursue roles in other BPO firms, leveraging your experience with global clients.
Develop Transferable Skills: Strengthen communication, sales, and CRM skills applicable to e-commerce, logistics, or marketing.
Network Globally: Collaborate with Unateus’ international team, opening doors to regional or global opportunities.

Unateus’ focus on internal talent development ensures that your contributions are recognized, paving the way for long-term career success.

Why This Role Stands Out

The Call Center Operator role at Unateus is distinct due to its focus on remote telemarketing, global logistics, and performance-driven rewards. Unlike typical call center roles, it offers:

Remote Work: Fully remote position, providing flexibility for Nairobi-based professionals.
Performance-Based Bonuses: Earn rewards tied to sales achievements, enhancing earning potential.
Global Reach: Support e-commerce and logistics clients across Africa and Asia, aligning with global market trends.
Comprehensive Training: Leverage Unateus’ six years of telemarketing experience for professional development.
Alignment with Nairobi’s BPO Growth: Contribute to Kenya’s thriving BPO sector, projected to grow at 8.5% CAGR through 2027.

This role is ideal for Kenyan professionals seeking a flexible, rewarding career in telemarketing.

Who Should Apply?

The Call Center Operator role is tailored for individuals who are:

Persuasive Communicators: You excel at engaging prospects and closing sales through outbound calls.
Sales-Driven: You have a passion for meeting targets and driving results in a telemarketing environment.
Customer-Centric: You prioritize building trust and rapport with potential customers.
Tech-Savvy: You are comfortable using CRM systems and messaging platforms in a remote setting.
Resilient: You handle rejection professionally and turn challenges into opportunities.

If this describes you, this role offers a chance to thrive in Nairobi’s dynamic BPO and logistics sectors.

Application Process and Tips for Success

To stand out as a candidate for the Call Center Operator role, follow these steps:

Tailor Your CV: Highlight your telemarketing, sales, or customer service experience, emphasizing communication and sales achievements.
Craft a Compelling Cover Letter: Showcase your enthusiasm, persuasive communication, and alignment with Unateus’ customer-centric mission.
Prepare Background Check Documents: Ensure personal documents are ready to send to hello@unateus.com with your First and Last Name in the subject line.
Apply Early: Submit your application promptly via the official portal, as applications are reviewed on a rolling basis.
Highlight Tech Skills: Mention familiarity with CRM systems or messaging platforms to demonstrate readiness.

Apply through the official portal: Apply for Call Center Operator.

The Future of Telemarketing in Nairobi

Nairobi’s BPO and telemarketing sectors are thriving, driven by Kenya’s young, tech-savvy workforce and growing e-commerce market. With companies like Unateus expanding operations, Nairobi is positioned as a hub for remote customer service and sales roles, supporting global clients in logistics and e-commerce. The Call Center Operator role aligns with this growth, offering opportunities to contribute to a high-demand industry while building a career in a flexible, remote environment.

The Role of Technology in the Position

Technology is central to the Call Center Operator role, enabling efficient telemarketing and customer management. You will:

Use CRM Systems: Record customer data and sales outcomes in platforms like Salesforce, HubSpot, or Zoho.
Leverage Messaging Platforms: Communicate with the team via WhatsApp, Telegram, or other messengers.
Record Calls: Use call recording software for quality assurance and training purposes.
Work Remotely: Utilize an internet-enabled PC and cell phone to manage calls and data from a quiet workspace.

These tools will enhance your efficiency and impact in driving sales and customer engagement.

Challenges and Rewards of the Role

Challenges:

High Sales Targets: Meeting or exceeding sales objectives requires persistence and skill.
Remote Work Discipline: Working from home demands self-motivation and a quiet workspace.
Flexible Hours: Evening and weekend shifts require adaptability to meet customer needs.

Rewards:

Flexible Work: Enjoy the freedom of remote work from Nairobi, with adaptable schedules.
Performance Bonuses: Earn rewards for achieving sales targets, enhancing earning potential.
Career Growth: Access advancement opportunities within Unateus’ global operations.
Global Impact: Support e-commerce and logistics clients across Africa and Asia.

How the Role Fits into Unateus’ Mission

Unateus’ mission is to help entrepreneurs, CPA companies, and e-commerce platforms deliver products directly to customers through effective logistics services. The Call Center Operator role is central to this mission, driving sales through telemarketing and building customer relationships to support business growth. Your work will contribute to Unateus’ goal of creating an effective business environment, aligning with Nairobi’s role as a BPO and logistics hub.

Conclusion

The Call Center Operator role at Unateus in Nairobi, Kenya, is a transformative career opportunity for professionals eager to excel in telemarketing and customer engagement. By driving sales, building customer relationships, and leveraging Unateus’ comprehensive training, you will contribute to a dynamic, global logistics company while enjoying the flexibility of remote work. This full-time position offers competitive compensation, career growth, and alignment with Nairobi’s thriving BPO sector. Apply today to join Unateus and elevate sales through exceptional telemarketing services.

Sources:

Job details adapted from Unateus Careers.
BPO sector insights from industry trends and projections for Kenya’s digital economy.

Disclaimer: JOBKENYA.ORG is not the hiring organization. For any inquiries, please contact Unateus directly at hello@unateus.com. Please do not send your applications to us, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.