Essential Job Details

• Position Titles: Care Assistant (Ref: 42/2025 – Kisumu, Ref: 43/2025 – Nakuru), Receptionist (Ref: 44/2025 – ICEA-Nairobi)
• Locations: Kisumu, Nakuru, Nairobi (ICEA Building)
• Employment Type: Full-Time
• Number of Vacancies: 3 (One per location)
• Category/Department: Healthcare and Pharmaceutical
• Application Deadline: 6th June 2025

Introduction

This is an exciting career opportunity for passionate professionals seeking to make a meaningful impact in the healthcare sector. Marie Stopes Kenya is offering multiple job vacancies for Care Assistant and Receptionist positions across Kisumu, Nakuru, and Nairobi. These full-time positions provide a chance to contribute to high-impact work in reproductive health services while growing professionally in a reputable NGO.

This Care Assistant and Receptionist job opportunity is ideal for individuals who are detail-oriented, empathetic, and committed to ensuring client-centered care in clinical settings. With a strong focus on community service and professional excellence, these roles are designed for those eager to advance their careers while contributing to critical public health missions in Kenya.

About Marie Stopes Kenya

Marie Stopes Kenya (MSIK) is a not-for-profit organization and a local implementing partner of MSI Reproductive Choices, a UK-based international NGO. With over four decades of global experience, MSI specializes in providing high-quality, affordable, and accessible sexual and reproductive healthcare to underserved populations.

MSIK operates numerous clinics across Kenya and is renowned for championing the rights of individuals to make informed choices about their reproductive health. By addressing issues such as unsafe abortions and family planning access, MSIK continues to play a vital role in reducing maternal mortality and promoting gender equity.

The organization’s mission is rooted in the belief that every individual has the right to: “Children by Choice, Not Chance.” Through pioneering healthcare interventions, sustainable programs, and people-centered services, MSIK remains at the forefront of reproductive healthcare in Kenya.

Key Responsibilities

CARE ASSISTANT – KISUMU (Ref: 42/2025) & NAKURU (Ref: 43/2025)

• Serve refreshments to both clients and staff during designated hours or as needed
• Assist with personal hygiene for clients including baths, urinals, and travel to and from restrooms
• Support meal times by helping with feeding, serving meals, and providing water and snacks
• Offer vocal local support to comfort clients during medical procedures
• Maintain accurate petty cash usage logs and operate under supervision of the Centre Manager
• Facilitate client registration and reception desk responsibilities
• Perform data entry and manage clerical duties for service delivery documentation
• Maintain clinic hygiene through scheduled cleaning and sanitation
• Ensure strict infection prevention compliance and support infection control programs
• Oversee linen availability ensuring theatre and bed linen are clean and pressed
• Manage kitchen cleanliness, utensil arrangement, and hygiene
• Run errands such as petty cash purchases and bank deposits, submitting corresponding receipts
• Support sterilization of equipment and assist in clinical procedures
• Protect client confidentiality and uphold data privacy standards
• Register patient information systematically into electronic health systems
• Balance cash accounts daily, reconciling discrepancies with the finance team
• Generate and file transaction reports including daily, weekly, and monthly summaries
• Verify insurance benefits and claims ensuring accurate billing for NHIF and private insurance clients

RECEPTIONIST – NAIROBI (ICEA Building) (Ref: 44/2025)

• Greet and direct clients and visitors at the front desk with professionalism and warmth
• Handle all incoming calls by answering, screening, and transferring as needed
• Prepare and manage insurance claims, liaising with third-party payers
• Receive and sort mail, handling both physical correspondence and internal messages
• Document and escalate complaints from clients to the Centre Manager
• Manage petty cash usage and ensure accountability through timely documentation
• Follow standard operating procedures and maintain workflow processes
• Complete logs, records, and official documentation on a daily basis
• Update electronic health records with accurate and current client details
• Reconcile financial accounts daily and maintain consistent petty cash logs
• Ensure clean, professional clinic environment, stepping in for cleaning when necessary
• Support clients during procedures using calming vocal techniques
• Work closely with the Care Assistant to ensure smooth, patient-centered operations

Qualifications and Skills

• Minimum educational qualification: Kenya Certificate of Secondary Education (KCSE) or equivalent
• Diploma or certificate in: Front Office Management, Business Studies, Customer Care, or a related field is an added advantage
• Minimum 1 year of administrative experience (Receptionist requires 2 years preferably in a hospital setting)
• Computer literacy with proficiency in Microsoft Office Suite
• Exceptional attention to detail and ability to complete tasks to standard
• Punctual, reliable, and self-motivated
• Well-organized with strong prioritization skills
• Able to work independently and responsibly
• Trustworthy and confidential in handling sensitive data

Company Culture and Values

Marie Stopes Kenya offers a vibrant, mission-driven culture that prioritizes people and long-term sustainability. Staff operate in a respectful, inclusive environment that encourages initiative and supports professional growth.

Core Values Include:

• Mission Driven – Committed to delivering healthcare that prevents unwanted births
• Customer Focused – All decisions revolve around client satisfaction
• Results Oriented – Every goal is linked to measurable impact and health outcomes
• Pioneering – Embracing innovation in health delivery
• Sustainable – Promoting long-term health solutions
• People Centered – Fostering supportive, collaborative team dynamics

Expected Behaviors:

• Work collaboratively across departments (“Work as One MSI”)
• Share data to inform strategy and performance
• Take ownership of results and decisions (“Show Courage and Integrity”)
• Actively seek personal and team development opportunities (“Develop and Grow”)
• Continuously deliver quality service to clients (“Deliver Excellence, Always”)
• Inspire and coach others to excel (“Leadership”)

How to Apply

Apply now for the Care Assistant and Receptionist positions at Marie Stopes Kenya by completing the application process online:

• Apply for Care Assistant – Kisumu (Ref: 42/2025)
• Apply for Care Assistant – Nakuru (Ref: 43/2025)
• Apply for Receptionist – Nairobi (Ref: 44/2025)

Application Requirements:

• CV and Cover Letter
• National Identification (ID)
• Copies of academic and professional certifications
• Clearly indicate the position and reference number on the subject line of your application

Deadline for Applications: 6th June 2025

Note: Only shortlisted candidates will be contacted. Marie Stopes Kenya is an equal opportunity employer committed to diversity and inclusion.

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TAGS: care assistant jobs Kenya 2025, receptionist vacancy Nairobi, Marie Stopes healthcare careers, Kisumu job opportunities, Nakuru medical jobs