Essential Job Details

• Position Title: Core Banking Analyst
• Job Requisition ID: Not specified
• Location: Nairobi, Kenya
• Employment Type: Full-Time, Permanent
• Number of Vacancies: 1
• Salary: Not disclosed
• Category/Department: Core Applications Support, Technology & Operations Division
• Reporting To: Senior Manager, Core Banking Support
• Grade: Band 3
• Application Deadline: Aug 7, 2025 (apply as soon as possible)

Introduction

The Core Banking Analyst role at NCBA Bank in Nairobi offers a transformative career opportunity for a tech-savvy professional passionate about delivering exceptional IT support in the financial services sector. This position, within the Core Applications Support team of the Technology & Operations Division, focuses on providing second-level support for NCBA’s core banking system, T24, and other critical applications. Ideal for Kenyan professionals with expertise in IT service support and a commitment to operational excellence, this role involves monitoring, troubleshooting, and optimizing the bank’s core systems to ensure seamless service delivery for internal and external customers.

As a Core Banking Analyst, you will play a pivotal role in maintaining the reliability, efficiency, and security of NCBA’s core banking infrastructure, contributing to the bank’s mission of driving financial inclusion and innovation. With responsibilities spanning incident resolution, system administration, and process improvement, this role is perfect for individuals who thrive in a dynamic, high-stakes environment and are eager to advance their career in Nairobi’s thriving financial technology sector.

About NCBA Bank

NCBA Bank is a leading financial institution in Kenya, formed through the merger of NIC Bank and Commercial Bank of Africa. Headquartered in Nairobi, NCBA provides a wide range of financial services, including retail banking, corporate banking, digital banking, and wealth management, serving customers across East Africa. Committed to leveraging technology to enhance customer experiences, NCBA is at the forefront of digital transformation in the financial sector, with a focus on innovation, customer-centricity, and operational excellence. The bank fosters a dynamic, inclusive, and high-performance culture, valuing diversity, accountability, and continuous learning. By joining NCBA, you will contribute to a forward-thinking organization dedicated to shaping the future of banking in Africa while advancing your professional growth in a supportive environment.

Key Responsibilities

The Core Banking Analyst is responsible for the day-to-day delivery of second-level support for NCBA’s core banking system (T24), NOBS, and other assigned applications, ensuring optimal performance and customer satisfaction. The role involves incident and problem management, system administration, and continuous improvement initiatives. Below is a detailed breakdown of the key responsibilities, organized by key result areas and weighted by importance:

1. Internal Business Processes (60% Weighting)

• Administer and maintain the core banking system (T24), NOBS, and other assigned applications to ensure optimal use, efficiency, reliability, and stability, meeting agreed service levels.
• Run End-of-Day (EOD) processes, including Pre-COB and Post-COB activities, to ensure seamless operation of the core banking system.
• Analyze, troubleshoot, and resolve issues reported by users and customers across the bank, adhering to agreed turnaround times (TATs).
• Review, test, and implement system updates, upgrades, hotfixes, and patch releases in compliance with NCBA’s Change Management Policy.
• Execute system integration testing to validate upgrades and enhancements, ensuring minimal disruption to operations.
• Support and administer the e-Statements dispatch system for daily and monthly statements, ensuring accuracy and timeliness based on customer cycles.
• Document processes and procedures for all key activities, keeping them updated to support operational consistency and knowledge sharing.
• Coordinate interventions by vendors to resolve complex technical issues, ensuring timely and effective solutions.
• Ensure business systems are protected and secure, with well-documented policies, procedures, and guidelines for information processing and outputs.
• Adhere to all regulations, statutes, standards, and internal processes, ensuring compliance with external legislation and internal compliance requirements.

2. Customer Service (20% Weighting)

• Ensure high-level turnaround times (TATs) on customer issues by providing timely and effective solutions to incidents raised by internal and external stakeholders.
• Communicate incidents, issues, and service disruptions promptly to relevant stakeholders, ensuring transparency and alignment with service expectations.
• Provide 24-hour on-call support to address critical system issues, minimizing downtime and ensuring customer satisfaction.
• Supervise day-to-day support for the core banking system, e-channels, and assigned applications, ensuring seamless service delivery.

3. Financial Management (10% Weighting)

• Optimize resource utilization, including people, information, and budgets, to ensure cost-effective operations.
• Review service offerings from vendors to maximize return on investment (ROI) and identify cost-saving opportunities.
• Monitor system performance to ensure efficient use of existing solutions, reducing unnecessary expenditure.

4. Learning and Growth (10% Weighting)

• Achieve at least 40 hours of learning/training annually, through e-learning, internal, and external training activities, to enhance technical and professional skills.
• Stay abreast of current developments and trends in IT, particularly in core banking systems and financial technology.
• Mentor direct reports (if applicable) to support their professional development and alignment with NCBA’s goals.
• Actively seek opportunities for continuous learning to enhance expertise in relevant technical and professional areas.

5. Additional Duties

• Propose changes to improve system performance by identifying strengths and weaknesses of alternative solutions.
• Prioritize faults and incidents for resolution, escalating to vendors or senior management as needed.
• Determine appropriate software, procedures, and resolution steps for long-term solutions.
• Contribute to root-cause analysis for all incidents, documenting findings in a shared knowledgebase to support first-level teams.
• Perform other duties as assigned to support the Technology & Operations Division’s objectives.

Decision-Making Authority

The Core Banking Analyst has operational decision-making authority, including:

• Execution Decisions: Making day-to-day decisions on support incidents to ensure timely resolution.
• Prioritization and Escalation: Determining the priority of faults/incidents, escalating to senior analysts or vendors, and deciding when to inform senior management.
• Solution Selection: Proposing and selecting appropriate solutions or workarounds based on cost-benefit analysis and system requirements.
• Change Implementation: Recommending and implementing changes to systems in compliance with the Change Management Policy.

Work Cycle and Impact

• Short-Term Planning (1 Week to 6 Months): Focus on troubleshooting, analyzing, and resolving system issues, scheduling change implementations, and managing resource allocation.
• Long-Term Planning (1 to 2 Years): Contributing to career path objectives, system upgrades, and hardware enhancements to ensure long-term system reliability and efficiency.

Stakeholder Management

The Core Banking Analyst will liaise with key stakeholders to ensure successful outcomes:

• Internal Stakeholders:
• All NCBA staff, including subsidiaries, for issue resolution and system support.
• Technology & Operations team for system administration and process alignment.
• Customer-facing teams to address client-related issues and ensure seamless service delivery.
• External Stakeholders:
• IT consultants for technical expertise and system enhancements.
• IT vendors (e.g., Temenos for T24) for support, upgrades, and issue resolution.

Qualifications and Skills

To excel as a Core Banking Analyst at NCBA Bank, candidates must meet the following qualifications and skills, as outlined in the job description and aligned with industry standards:

• Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field from a recognized university.
• Professional certifications:
  • ITIL certification (required).
  • Certifications in Microsoft systems, UNIX, or Oracle (preferred, as an added advantage).
• Experience:
• Minimum 1 year in an IT service support, systems analyst, or service management role within a large, highly digitized organization managing mission-critical systems.
• Experience with support of Temenos T24 Core Banking System and COB/EOD processes.
• Good understanding of the financial services industry and the role of IT in driving business success.
• Familiarity with information technology and related support architectures.
• Technical Competencies:
• Experience with Temenos T24 and T24 Internet Banking Platform (Arc-IB).
• Knowledge of Temenos Application Framework for C (TAFC) and/or Java (TAFJ).
• Proficiency in DBMS such as SQL Server, MySQL, DB2, Oracle, or Jbase for database management.
• Experience in administering WebLogic, JBoss, or Tomcat application servers, including configuration of JMS resources, queues, JDBC connection pools, and data sources.
• Proficiency in web programming languages such as PHP, Java, or C# for system integration and support.
• Sound knowledge of IT support architectures and change management processes.
• Behavioral Competencies:
• Value service and diversity: Sensitivity to client needs, providing equitable and efficient service, and involving clients in problem resolution.
• Perseverance: Commitment to completing tasks, even in challenging circumstances.
• Results and achievement-oriented: Striving for high-quality IT support and measurable outcomes.
• Resilience and tenacity: Maintaining motivation under pressure and sustaining commitment to goals.
• Effective communication: Ability to explain complex technical concepts to non-technical users.
• Guidance and support: Providing mentorship to users and team members to maximize system capabilities.
• Preferred Skills:
• Experience with e-Statements dispatch systems and integration testing.
• Knowledge of IT security protocols and compliance requirements in financial services.
• Familiarity with vendor coordination for mission-critical systems.

Company Culture and Values

NCBA Bank fosters a dynamic, inclusive, and customer-centric culture, emphasizing innovation, accountability, and excellence. The bank is committed to driving financial inclusion and leveraging technology to deliver seamless banking experiences. With a focus on diversity and equal opportunity, NCBA creates a supportive environment where employees are empowered to grow, innovate, and contribute to the bank’s strategic goals. As a Core Banking Analyst, you will thrive in a high-performance culture that values resilience, results, and collaboration, aligning with NCBA’s mission to transform financial services in East Africa.

How to Apply

Apply now for the Core Banking Analyst position in Nairobi. To submit your application:

• Prepare your detailed CV and cover letter clearly stating the job title (Core Banking Analyst) in the subject line.
• Submit your application via the online portal: Apply for Core Banking Analyst.
• Applications are reviewed on a rolling basis; only shortlisted candidates will be contacted.
• Note: NCBA Bank is an equal opportunity employer and does not charge any fees during the recruitment process. For assistance or accommodations due to a disability, contact the employer directly through the application portal.

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Tags

Core Banking Analyst, Nairobi jobs, financial technology careers, T24 support, IT service support

Role Overview

The Core Banking Analyst role at NCBA Bank in Nairobi is a critical position within the Core Applications Support team, focusing on delivering second-level support for the bank’s core banking system (T24), NOBS, and other critical applications. This role involves troubleshooting, system administration, and process optimization to ensure seamless service delivery for internal and external customers. Ideal for professionals with expertise in IT support and financial systems, this position offers a chance to contribute to NCBA’s digital transformation while advancing your career in Nairobi’s financial technology sector.

Why This Role Matters

As a Core Banking Analyst, you will play a vital role in ensuring the reliability, efficiency, and security of NCBA’s core banking infrastructure, directly impacting the bank’s ability to deliver seamless financial services. By resolving incidents, optimizing systems, and driving continuous improvement, you will support NCBA’s mission to enhance customer experiences and drive financial inclusion. This role is both impactful and rewarding, offering the opportunity to make a significant difference in Nairobi’s competitive banking industry.

Program Context: Core Applications Support at NCBA

NCBA Bank’s Technology & Operations Division is at the forefront of the bank’s digital transformation, leveraging advanced systems like Temenos T24 to deliver innovative financial services. The Core Banking Analyst role supports this mission by ensuring the stability and performance of core banking systems, including T24, NOBS, and e-Statements platforms. By applying incident and problem management processes, the role ensures high availability and customer satisfaction, aligning with NCBA’s commitment to operational excellence and technological innovation.

Day-to-Day Responsibilities

The Core Banking Analyst will engage in a variety of tasks to maintain system performance and support customer needs. Daily responsibilities include:

• System Administration: Monitoring and maintaining T24, NOBS, and other applications to ensure reliability and efficiency.
• EOD Processing: Running Pre-COB and Post-COB activities for the core banking system.
• Incident Resolution: Analyzing and resolving user-reported issues within agreed TATs.
• Change Management: Testing and implementing system upgrades, hotfixes, and patches.
• e-Statements Support: Administering the e-Statements dispatch system for daily and monthly cycles.
• Documentation: Updating processes and procedures in a shared knowledgebase.
• Vendor Coordination: Managing vendor interventions for complex technical issues.
• Compliance: Ensuring adherence to regulations and internal policies.

Skills Development Opportunities

The Core Banking Analyst role offers significant opportunities for professional growth, including:

• Enhancing Technical Expertise: Gaining advanced skills in T24, TAFC/TAFJ, and DBMS (e.g., Oracle, SQL Server).
• Developing IT Support Skills: Mastering incident and problem management in a mission-critical environment.
• Building Compliance Knowledge: Deepening expertise in IT security and financial regulations.
• Strengthening Analytical Skills: Analyzing system issues and proposing long-term solutions.
• Improving Vendor Management: Coordinating with external vendors for system support and upgrades.
• Advancing Communication Skills: Explaining technical concepts to non-technical stakeholders.

These opportunities position you for career advancement in IT support, systems analysis, or leadership roles within NCBA or the broader financial technology sector.

Working in Nairobi

Nairobi, Kenya’s capital and largest city, is a vibrant hub for finance and technology, hosting major banks and fintech companies. As a Core Banking Analyst at NCBA Bank, you will work on-site in Nairobi, engaging with diverse teams in a fast-paced, innovative environment. Nairobi’s role as a financial powerhouse, with institutions like the Nairobi Securities Exchange (NSE), provides a dynamic backdrop for your career. With access to modern amenities and a thriving professional community, Nairobi offers an ideal setting for contributing to NCBA’s mission while advancing your professional growth.

Career Growth Potential

The Core Banking Analyst position is a gateway to advanced roles in financial technology, systems analysis, or IT leadership. By working with NCBA Bank, you will gain exposure to cutting-edge banking systems, industry best practices, and cross-functional collaboration. Key career growth prospects include:

• Senior Analyst Roles: Advancing to positions like Senior Core Banking Analyst or Systems Manager.
• IT Leadership: Moving into roles overseeing enterprise-wide IT operations.
• Cross-Functional Opportunities: Transitioning to roles in digital banking, cybersecurity, or project management.
• Professional Development: Accessing NCBA’s training programs and certifications (e.g., ITIL, Oracle).
• Regional Impact: Contributing to NCBA’s operations across East Africa, enhancing your regional expertise.

The role’s permanent nature and NCBA’s commitment to employee development ensure long-term career stability and growth.

Commitment to Diversity and Inclusion

NCBA Bank is committed to fostering an inclusive workplace, ensuring equal opportunities for all employees regardless of background. The bank upholds strict policies against discrimination and prioritizes accessibility for candidates with disabilities. As a Core Banking Analyst, you will contribute to a culture of respect, accountability, and excellence, aligning with NCBA’s core values. The bank’s diverse workforce and emphasis on employee experience create a supportive environment for professional success.

Who Should Apply

The Core Banking Analyst role is ideal for professionals with a Bachelor’s degree in Computer Science, Information Technology, or a related field, ITIL certification, and at least 1 year of experience in IT service support or systems analysis, preferably with Temenos T24. If you have strong technical skills, a passion for problem-solving, and a commitment to financial technology, this position offers a chance to thrive in Nairobi’s banking industry.

How to Stand Out as an Applicant

To increase your chances of being shortlisted for the Core Banking Analyst role:

• Highlight Technical Expertise: Emphasize your experience with T24, TAFC/TAFJ, or DBMS in your CV.
• Showcase Certifications: Include your ITIL certification and any Microsoft, UNIX, or Oracle credentials.
• Demonstrate Problem-Solving Skills: Provide examples of resolving complex system issues or optimizing processes.
• Emphasize Customer Focus: Highlight your ability to address user issues and ensure high TATs.
• Align with NCBA’s Values: Reflect your commitment to innovation, accountability, and customer-centricity in your cover letter.

Application Tips

When applying for the Core Banking Analyst position:

• Tailor Your CV: Highlight relevant experience in core banking systems and IT support.
• Write a Concise Cover Letter: Address your alignment with NCBA’s mission and your qualifications for the role.
• Submit Early: Applications are reviewed on a rolling basis, so apply as soon as possible.
• Ensure Accuracy: Verify that your CV and cover letter are correctly formatted and include relevant details.
• Prepare for Interviews: Be ready to discuss your experience with T24, incident management, and compliance processes.

Why Work at NCBA Bank

Working as a Core Banking Analyst at NCBA Bank offers a unique opportunity to contribute to a leading financial institution’s digital transformation while advancing your career in Nairobi. Key benefits include:

• Impactful Work: Ensure the reliability and efficiency of critical banking systems.
• Competitive Benefits: Enjoy a permanent position with opportunities for professional development.
• Dynamic Environment: Work in a diverse, high-performance team with a focus on innovation.
• Career Advancement: Access pathways to senior IT roles or leadership positions.
• Regional Influence: Contribute to NCBA’s operations across East Africa, shaping the region’s financial future.

By joining NCBA, you will play a critical role in delivering seamless banking services, driving innovation, and building a rewarding career in a leading financial institution.

Additional Information

NCBA Bank is an equal opportunity employer committed to fair and transparent recruitment processes. Canvassing or presenting fake certificates will lead to disqualification, and no fees are charged for applications. Candidates requiring accommodations due to disabilities should contact the employer directly through the application portal. For more details, refer to the official application portal: Apply for Core Banking Analyst.

Conclusion

The Core Banking Analyst role at NCBA Bank in Nairobi is a transformative opportunity for professionals passionate about financial technology and IT support. By joining NCBA, you will ensure the reliability of critical banking systems, drive operational excellence, and advance your career in a dynamic financial hub. With a focus on innovation, diversity, and customer-centricity, this role offers a chance to make a lasting impact in Nairobi’s banking industry. Apply today to become part of NCBA’s mission to transform financial services in East Africa.