Essential Job Details

• Position Title: Customer Service Attendant
• Location: Kamulu, Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: Confidential
• Category/Department: Customer Service
• Industry: Energy (Petrol Station)
• Client: Confidential
• Application Deadline: 14th July 2025

Introduction

The Customer Service Attendant role, facilitated by Flexi Personnel for a client in the energy sector, presents a dynamic opportunity to deliver exceptional service at a petrol station in Kamulu, Nairobi. This position is tailored for a reliable, courteous, and customer-focused individual eager to enhance the customer experience while ensuring seamless operational efficiency. The role encompasses a range of responsibilities, including fuel dispensing, payment processing, vehicle assistance, and maintaining cleanliness and safety standards. Located in Kamulu, a burgeoning suburb of Nairobi, this position allows the Customer Service Attendant to contribute to a community-focused environment, supporting the station’s mission to provide high-quality fuel services and foster customer loyalty. This role is ideal for professionals passionate about delivering outstanding service in a fast-paced, outdoor setting within Nairobi’s vibrant energy sector.

About Flexi Personnel and the Client

Flexi Personnel is a premier recruitment agency in Kenya, renowned for connecting qualified professionals with opportunities across diverse industries, including energy, hospitality, and manufacturing. With a commitment to matching talent with meaningful roles, Flexi Personnel ensures that candidates meet the specific needs of their clients. The Customer Service Attendant position is offered through a confidential client operating a petrol station in Kamulu, Nairobi. This client is dedicated to delivering exceptional fuel services, maintaining high safety standards, and fostering a positive customer experience. The petrol station serves as a vital hub for both local residents and travelers, contributing to Kamulu’s growth as a key service point in Nairobi’s expanding suburban landscape. The Customer Service Attendant will play a pivotal role in upholding the client’s commitment to operational excellence and customer satisfaction.

Key Responsibilities

The Customer Service Attendant is tasked with delivering outstanding customer service while supporting the operational efficiency of the petrol station. The role requires a balance of customer interaction, technical tasks, and adherence to safety and operational protocols. Key responsibilities include:

Customer Service and Fuel Dispensing

• Fuel Dispensing: Accurately and safely pump fuel into vehicles as per customer requests, ensuring compliance with safety protocols to prevent spills or accidents. This includes verifying fuel types and quantities to meet customer needs.
• Customer Interaction: Greet customers with warmth and professionalism, addressing inquiries promptly and ensuring a positive experience during their visit. The Customer Service Attendant will act as the face of the station, fostering goodwill and customer loyalty.
• Vehicle Assistance: Provide basic vehicle checks, such as inspecting oil levels, checking tire pressure, and cleaning windshields, when requested by customers. These services enhance the customer experience and demonstrate attention to detail.

Payment and Sales

• Payment Handling: Process payments via cash, card, or mobile money using Point of Sale (POS) systems, ensuring accuracy and issuing receipts promptly. The Customer Service Attendant must handle transactions efficiently to minimize wait times.
• Sales Support: Actively promote and upsell station products, such as lubricants, car accessories, and car wash services, to boost revenue and meet sales targets. This includes educating customers about product benefits and maintaining a persuasive yet courteous approach.

Cleanliness and Safety

• Maintain Cleanliness: Ensure the forecourt, restrooms, and pump areas are clean, tidy, and presentable at all times. This involves regular cleaning and organizing to maintain a welcoming environment for customers.
• Ensure Safety: Adhere to strict safety protocols when handling fuel and other hazardous materials, minimizing risks and ensuring a secure environment for customers and staff. The Customer Service Attendant must remain vigilant to prevent safety hazards.

Stock and Merchandising

• Stock Management: Restock shelves with products like oils, car accessories, and other station items to ensure availability for customers. This includes monitoring stock levels and coordinating with the station supervisor for replenishment.
• Merchandising: Arrange products on display according to the prescribed lubes rack merchandising order, ensuring they are well-stocked, clean, and visually appealing to attract customer purchases.

Cash Management and Reporting

• Cash Management: Uphold sound cash management practices by maintaining a specified cash amount during shifts and surrendering sales cash as per the cash drop register procedure. The Customer Service Attendant must ensure accurate cash handling to prevent discrepancies.
• Reporting: Balance the cash drawer at the end of each shift, report any discrepancies or equipment issues to the station supervisor, and support operational functions as delegated. This includes documenting sales and operational activities accurately.

These responsibilities ensure that the Customer Service Attendant delivers exceptional service, maintains operational efficiency, and contributes to the station’s success in Kamulu.

Qualifications and Skills

To excel in the Customer Service Attendant role, candidates must meet the following qualifications and demonstrate the listed skills:

• Educational Background: A KCSE (Form 4) certificate is required, providing the foundational education needed for the role’s responsibilities.
• Experience: Prior experience in customer service or retail is an advantage but not mandatory, making this role accessible to motivated individuals with a willingness to learn.
• Skills:
  • Communication: Strong verbal skills to interact courteously and effectively with customers and colleagues, ensuring clear and professional communication.
  • Basic Math: Proficiency in handling payments, calculating change, and balancing cash drawers accurately to maintain financial integrity.
  • Attention to Detail: Precision in fuel dispensing, payment processing, and merchandising to ensure high-quality service and operational accuracy.
  • Physical Fitness: Ability to perform outdoor tasks, such as fuel dispensing and cleaning, and handle physically demanding work in varying weather conditions.
• Core Competencies:
  • Customer Focus: A commitment to delivering a positive and memorable experience for every customer, fostering loyalty and satisfaction.
  • Reliability: Consistent performance in adhering to operational procedures and meeting shift requirements.
  • Teamwork: Ability to collaborate effectively with the station team, including supervisors and managers, to achieve operational goals.
  • Safety Awareness: Strict adherence to safety protocols when handling fuel and hazardous materials, ensuring a secure environment.
  • Adaptability: Capacity to thrive in a fast-paced environment, managing multiple tasks and responding to evolving priorities.

These qualifications and skills ensure that the Customer Service Attendant can meet the role’s demands and contribute to the station’s success.

Company Culture and Values

The client in the energy sector fosters a culture rooted in reliability, customer focus, and operational excellence. The Customer Service Attendant will work in a dynamic, community-oriented environment that emphasizes teamwork, professionalism, and safety. The petrol station values creating a welcoming atmosphere for customers while maintaining high standards of service and efficiency. The role supports the client’s mission to deliver exceptional fuel services and build strong community connections in Kamulu, encouraging diversity and inclusivity in its workforce.

Benefits

• Competitive Salary: While the salary is confidential, it is designed to be competitive within the energy sector, rewarding dedication and performance.
• Career Development: Opportunity to gain valuable customer service and retail experience, with potential for advancement to supervisory roles.
• Community Impact: Work in a community-focused petrol station, contributing to the daily needs of Kamulu residents and travelers.
• No Placement Fees: Flexi Personnel does not charge candidates for job placement, ensuring a fair application process.

How to Apply

To apply for the Customer Service Attendant position, candidates must submit their application through the following method:

• Online Application: Apply via the Flexi Personnel Applicant Tracking System at https://ats.flexi-personnel.com/jobs/view/719/CUSTOMER-SERVICE-ATTENDANT by 14th July 2025.
• Note: Candidates must adhere to the application guidelines to be considered.
• Only shortlisted candidates will be contacted, and Flexi Personnel does not charge for job placement.

Additional Engagement

• Explore More Opportunities: Visit JobKenya.org for additional job listings in Kenya.
• Join Our WhatsApp Channel: Receive real-time job updates at https://whatsapp.com/channel/0029VaAvng36RGJC2TlYSW3N.
• Follow Us: Stay connected via Twitter (https://x.com/kenyanjobfinder) and LinkedIn (https://www.linkedin.com/in/the-kenyan-job-finder/).

Tags

Customer Service Attendant jobs, energy sector jobs in Nairobi, Kamulu employment opportunities, Flexi Personnel careers, petrol station jobs in Kenya

Detailed Role Overview

The Customer Service Attendant position, facilitated by Flexi Personnel, is a critical role designed to ensure exceptional customer service and operational efficiency at a petrol station in Kamulu, Nairobi. The role encompasses fuel dispensing, payment processing, vehicle assistance, stock management, and maintaining cleanliness and safety standards. This position offers a unique opportunity to work in Nairobi’s energy sector, contributing to a positive customer experience in a community-focused setting. The Customer Service Attendant will serve as the frontline representative of the petrol station, ensuring that every customer leaves with a positive impression while supporting the station’s operational goals.

Why This Role Matters

The Customer Service Attendant is pivotal to the petrol station’s success, acting as the primary point of contact for customers and ensuring smooth operations. By delivering courteous interactions, accurate transactions, and a clean, safe environment, the attendant enhances customer satisfaction and strengthens the station’s reputation in Kamulu. This role is ideal for individuals passionate about customer service, eager to work in a dynamic outdoor environment, and committed to contributing to a community-focused business.

Career Growth Opportunities

The Customer Service Attendant role offers significant professional development opportunities, including:

• Customer Service Expertise: Develop advanced skills in customer engagement, conflict resolution, and sales techniques, valuable across retail and service industries.
• Operational Knowledge: Gain hands-on experience in cash management, merchandising, and petrol station operations, building a strong foundation for retail roles.
• Team Collaboration: Enhance teamwork and communication skills by working closely with supervisors, managers, and colleagues in a fast-paced environment.
• Career Pathway: Potential to advance to supervisory or managerial roles within the energy or retail sector, leveraging the experience gained in this position.
• Community Engagement: Build connections with Kamulu’s residents and travelers, fostering a sense of community impact and professional fulfillment.

Kamulu: A Community-Oriented Work Environment

Kamulu, a growing suburb of Nairobi, is a vibrant location with a mix of residential, commercial, and transit activities. The Customer Service Attendant will work at a petrol station serving local residents, commuters, and travelers, making it a key service point in the community. The role offers the chance to engage with a diverse customer base, from daily commuters to long-distance travelers, in a dynamic and rewarding environment. Kamulu’s proximity to Nairobi’s urban center makes it an ideal location for professionals seeking to make a local impact while being part of a broader metropolitan network.

Customer Service: Driving Satisfaction

The Customer Service Attendant will be the face of the petrol station, greeting customers with warmth and professionalism. By addressing inquiries, performing vehicle checks, and promoting station products, the attendant will create a welcoming and efficient experience. Upselling products like lubricants and car wash services requires a balance of persuasion and customer care, ensuring that customers feel valued while contributing to the station’s revenue goals. The attendant’s ability to handle diverse customer needs with patience and courtesy will directly impact customer loyalty and satisfaction.

Operational Support: Ensuring Efficiency

Beyond customer interactions, the Customer Service Attendant will play a critical role in maintaining the station’s operational integrity. This includes keeping the forecourt and pump areas clean, restocking shelves, and ensuring products are displayed attractively to encourage sales. The attendant will also manage cash transactions with precision, balancing the cash drawer at the end of shifts and reporting any issues promptly. By adhering to safety protocols and supporting delegated operational tasks, the attendant ensures the station operates smoothly and safely, even during peak hours.

Who Should Apply

The ideal candidate for the Customer Service Attendant role is a reliable, courteous individual with a KCSE certificate and strong communication skills. Candidates with prior customer service or retail experience are preferred, but the role is also suitable for motivated individuals eager to learn and grow in a customer-facing environment. Physical fitness is essential for outdoor tasks like fuel dispensing and cleaning, while attention to detail ensures accuracy in payments and merchandising. This role is perfect for those who thrive in fast-paced, interactive settings and are committed to delivering exceptional service in Kamulu’s energy sector.

Application Process: Step-by-Step

1. Prepare Application: Compile a detailed CV and any relevant supporting documents, ensuring they highlight your qualifications and skills.
2. Submit Application: Apply online through the Flexi Personnel Applicant Tracking System at https://ats.flexi-personnel.com/jobs/view/719/CUSTOMER-SERVICE-ATTENDANT by 14th July 2025.
3. Follow Guidelines: Adhere strictly to Flexi Personnel’s application instructions to ensure your application is considered.
4. Await Response: Only shortlisted candidates will be contacted for interviews, as the selection process is competitive.

Why Choose This Role

The Customer Service Attendant position offers a range of compelling benefits:

• Impactful Work: Make a tangible difference in Kamulu by providing exceptional service to customers and supporting community needs.
• Professional Growth: Build valuable skills in customer service, cash management, and retail operations, with opportunities for career advancement.
• Dynamic Environment: Work in a vibrant, fast-paced petrol station in Kamulu, engaging with a diverse customer base.
• Inclusive Culture: Join a team that values reliability, teamwork, and customer focus, fostering a supportive and professional workplace.
• No Placement Fees: Benefit from Flexi Personnel’s free job placement services, ensuring a fair and accessible application process.

Nairobi’s Energy Sector

Kamulu, as part of Nairobi’s expanding suburban landscape, is a key location for energy sector services, with petrol stations playing a vital role in serving local communities and travelers. The Customer Service Attendant will contribute to the station’s success, enhancing Nairobi’s reputation as a hub for energy and retail services. The role offers a chance to engage with Kamulu’s growing community, from local residents to commuters, in a setting that combines service excellence with operational efficiency.

The Role in Context

The Customer Service Attendant role is more than just a job; it’s an opportunity to be part of a critical service in Kamulu’s daily life. Petrol stations are essential infrastructure, providing fuel and convenience services that keep communities moving. The attendant will interact with a diverse range of customers, from daily commuters to long-distance travelers, requiring adaptability and a customer-first mindset. The role also involves working closely with the station supervisor and manager, contributing to a cohesive team effort to maintain high standards. By ensuring cleanliness, safety, and efficient service, the Customer Service Attendant will help the station stand out as a trusted service provider in Kamulu.

Challenges and Rewards

The Customer Service Attendant role comes with its challenges, including working in an outdoor environment, handling busy periods, and managing customer expectations. However, these challenges are balanced by the rewards of making a positive impact on customers’ daily experiences, building transferable skills, and being part of a community-focused team. The role offers a sense of fulfillment for those who enjoy interacting with people, solving problems, and contributing to a well-run operation.

Tips for Success

To succeed as a Customer Service Attendant, candidates should focus on:

• Customer Engagement: Always approach customers with a positive attitude, listening actively and addressing their needs promptly.
• Attention to Detail: Ensure accuracy in payment processing and stock management to avoid errors and maintain operational efficiency.
• Safety First: Prioritize safety protocols when handling fuel and maintaining the forecourt to protect yourself and others.
• Team Collaboration: Work closely with colleagues to ensure smooth operations, especially during busy shifts.
• Continuous Learning: Stay open to feedback and training to improve your skills and adapt to the station’s needs.

Final Notes

The Customer Service Attendant role, facilitated by Flexi Personnel, is a unique opportunity to make a lasting impact in Kamulu’s energy sector while advancing your career in customer service. With a confidential but competitive salary, a dynamic work environment, and the chance to engage with a vibrant community, this position is ideal for dedicated professionals ready to excel. Apply by 14th July 2025 through the Flexi Personnel portal to join a team committed to service excellence and operational success in Nairobi’s growing energy landscape.

Disclaimer: JobKenya.org is not the hiring company. For inquiries, contact Flexi Personnel directly via their application portal at https://ats.flexi-personnel.com/jobs/view/719/CUSTOMER-SERVICE-ATTENDANT. Do not send applications to JobKenya.org, as we cannot process them. Flexi Personnel does not charge candidates for job placement. Due to high email volumes, we may not respond to all inquiries. Thank you for your understanding.

Follow us:

• Twitter: https://x.com/kenyanjobfinder
• LinkedIn: https://www.linkedin.com/in/the-kenyan-job-finder/