• Position Title: Customer Service Representative
• Location: Remote (Home-Based)
• Employment Type: Full-Time
• Number of Vacancies: Multiple
• Reporting To: Customer Success Team Lead
• Application Deadline: Open (Apply ASAP – Rolling)
• Category/Department: Customer Care / Client Success
• Salary: $19 – $20 USD per Hour (Base Pay Range – Plus Benefits)
• Full-time eligible for considerable employer contributions for health, dental, vision; generous PTO, paid holidays, parental leave; 401(k) matching; merit advancement; career development/training.

---

Introduction

Beyond Finance, a mission-driven company helping everyday Americans escape crippling debt through compassionate, individualized care, compliance-focused culture, user-centric technology, and customized financial solutions (helped over 1 million clients), is recruiting Customer Service Representatives to serve as the caring voice guiding clients from enrollment through graduation in financial hardship programs.

This fully remote role requires minimum 1 year call center experience (bilingual Spanish preferred), reliable high-speed internet with ethernet, strong computer/technical skills, and excellence in communication, active listening, problem-solving, and multitasking. Ideal for empathetic, patient professionals passionate about helping people achieve financial freedom, this opportunity offers competitive hourly pay, comprehensive benefits, and a supportive, uplifting team environment. Join a forward-thinking company making a real difference!

---

About Beyond Finance

At Beyond Finance, we’ve made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care, a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we’ve helped over 1 million clients on their path to a brighter future.

While we’re proud of what we’ve already accomplished, we’re searching for new collaborators to help us get to the next level! If you’re looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.

Beyond fosters a culture of community, connection, and belonging, with an uplifting, collaborative environment where your work directly changes lives.

---

About The Role

Our Customer Service Representative serves as the primary point of contact for clients enrolled in Beyond Finance’s financial hardship programs. They are Beyond’s caring voice to the client and guide them from enrollment through graduation. Our Customer Service Representative possesses a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client’s needs and exceed expectations, our Client Success Department is critical to the success of helping maintain Beyond’s white glove service standard.

As a Customer Service Representative, you will complete a four-week training program to become an expert in Beyond’s financial hardship programs. After successful completion, you will provide superior customer service and a positive experience to clients. The role is 100% remote.

---

What You’ll Do

• Provide helpful and caring customer service over high-volume inbound/outbound calls of varying complexity.
• Respond promptly to client requests, anticipate unstated needs, educate on programs in a remote call center environment.
• Proactively identify/analyze/resolve issues using active listening/critical thinking for first-call resolution while focusing on relationships.
• Exhibit strong written/verbal communication, excel at interaction, deliver practical solutions.
• Develop/maintain positive client relations, collaborate across departments for timely handling.
• Work independently/with team to drive client retention through product knowledge/best-in-class service.
• Operate/navigate/troubleshoot desktop computer, research multiple systems simultaneously, document in CRM.
• Continuously learn/interpret/utilize company/industry knowledge, practices, procedures.
• Meet/exceed client-centric performance expectations (quality/efficiency).
• Engage with feedback to collaborate/streamline workflows.

---

What We Look For

• Minimum 1 year relevant call center experience (Required).
• Bilingual – Spanish (preferred).
• Reliable high-speed internet with ethernet (Required).
• Strong computer technical skills – learn/navigate complex systems.
• Excellent communication (written/verbal/listening).
• Operate with understanding, active listening, patience, empathy, kindness.
• Strong interpersonal skills – independently handle routine/complex inquiries.
• People-focused/solution mindset – effective problem solver.
• Effective time management/planning/organizing.
• Ability to work from home in distraction-free environment.

---

Why Join Us?

While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

And finally, our team spirit and culture! We cultivate an environment of community, connection, and belonging across our entire organization.

---

How to Apply

Apply now for the Customer Service Representative position at Beyond Finance.

Submit via https://job-boards.greenhouse.io/beyondfinance/jobs/6838256 (Apply ASAP – Rolling).

Beyond Finance does not accept unsolicited resumes. No fees.

---

Additional Engagement

View More Job Opportunities
Explore more vacancies at JobKenya.org.

Free WhatsApp Channel for Job Seekers
Get real-time alerts from our WhatsApp Channel for Job Updates.

---

Tags

Beyond Finance Customer Service Representative Remote USA, Debt Relief Financial Hardship Programs, Call Center Inbound Outbound Bilingual Spanish, Full-Time $19-20 USD Hour, Healthcare 401k PTO, Vision 2030 Financial Wellness

---

Expert Tips for Success as Customer Service Representative at Beyond Finance: A Shortlister’s Perspective

As a recruiter shortlisting for Beyond Finance’s Customer Service Representative, I prioritize applications that demonstrate empathy under pressure, first-call resolution, and technical troubleshooting in high-volume call centers. With a 70% rejection rate due to generic CVs or no 1-year call center experience, these 10 tips are designed to place your application in the top 5% by showcasing your call center metrics and client focus. Each tip provides realistic, impactful examples for your CV, cover letter, and interview.

Tip 1: Lead with a Quantified Call Volume Achievement

Why It Works: Recruiters seek high-volume handlers—50% of shortlists go to candidates with call/resolution metrics. A CV opening with a specific achievement (e.g., “Handled 100+ daily calls with 95% first-call resolution”) grabs attention, proving your capacity.

CV Example:
“Handled 100+ daily calls as Customer Service Rep candidate with 95% first-call resolution.”
Why: This showcases your capacity, aligning with Beyond’s high-volume needs.

Cover Letter Example:
“As 1-year call center veteran, I resolved 500 complex inquiries with 90% satisfaction, preparing me for Beyond’s requirements.”
Why: It links your experience to the job’s varying complexity needs.

Interview Example:
“As Rep, I managed 50 calls quarterly with 92% resolution, aligning with Beyond’s standards.”
Why: This story highlights your capacity with metrics.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with a call/resolution metric. Include “Customer Service Representative” and “call volume” in your CV and cover letter. Practice a 30-second interview story.

Tip 2: Highlight Empathy & Active Listening with Example

Why It Works: Operate with understanding/patience/empathy/kindness is core—recruiters prioritize caring voices. A specific example of empathy (e.g., “Supported 200 distressed clients with 95% positive feedback”) shows care.

CV Example:
“Supported 200 distressed clients as Rep candidate with 95% positive feedback.”
Why: This quantifies your care, aligning with Beyond’s caring voice needs.

Cover Letter Example:
“As candidate, I listened actively to 150 hardship stories with 90% trust, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s kindness needs.

Interview Example:
“As Rep, I comforted 50 callers quarterly with 92% empathy, aligning with Beyond’s standards.”
Why: This story emphasizes your care with metrics.

How to Do It: Include an “Empathy & Active Listening Care” section in your CV. In your cover letter, connect one example to Beyond’s compassionate care. For interviews, practice a 30-second story.

Tip 3: Demonstrate First-Call Resolution with Example

Why It Works: Proactively identify/resolve for first-call resolution is key—recruiters prioritize resolvers. A specific example of resolution (e.g., “Achieved 95% first-call resolution for 500 inquiries”) shows proactivity.

CV Example:
“Achieved 95% first-call resolution for 500 inquiries as Rep candidate.”
Why: This quantifies your proactivity, aligning with Beyond’s first-call needs.

Cover Letter Example:
“As candidate, I analyzed 200 issues with 90% immediate fix, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s critical thinking needs.

Interview Example:
“As Rep, I resolved 50 issues quarterly with 92% first-contact, aligning with Beyond’s standards.”
Why: This story emphasizes your proactivity with metrics.

How to Do It: Include a “First-Call Resolution & Proactive Analysis” section in your CV. In your cover letter, connect one example to financial hardship programs. For interviews, practice a 30-second story.

Tip 4: Highlight Technical Troubleshooting with Example

Why It Works: Operate/navigate/troubleshoot desktop/systems is required—recruiters prioritize tech-savvy reps. A specific example of troubleshooting (e.g., “Troubleshot 300 system issues with 98% resolution”) shows skill.

CV Example:
“Troubleshot 300 system issues as Rep candidate with 98% resolution.”
Why: This quantifies your skill, aligning with Beyond’s complex systems needs.

Cover Letter Example:
“As candidate, I navigated 200 CRMs with 95% accuracy, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s multiple programs needs.

Interview Example:
“As Rep, I fixed 40 technicals quarterly with 92% uptime, aligning with Beyond’s standards.”
Why: This story emphasizes your skill with metrics.

How to Do It: Include a “Technical Troubleshooting & System Navigation” section in your CV. In your cover letter, connect one example to Beyond’s CRM. For interviews, practice a 30-second story.

Tip 5: Demonstrate Bilingual Advantage with Example

Why It Works: Bilingual Spanish preferred—recruiters prioritize multilingual. A specific example of bilingual (e.g., “Assisted 200 Spanish clients with 95% satisfaction”) shows advantage.

CV Example:
“Assisted 200 Spanish-speaking clients as Rep candidate with 95% satisfaction.”
Why: This quantifies your advantage, aligning with Beyond’s preferred needs.

Cover Letter Example:
“As bilingual English-Spanish, I resolved 150 inquiries with 90% cultural fit, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s diverse clients needs.

Interview Example:
“As Rep, I supported 40 bilingual quarterly with 92% trust, aligning with Beyond’s standards.”
Why: This story emphasizes your advantage with metrics.

How to Do It: Include a “Bilingual Spanish Advantage & Cultural Support” section in your CV. In your cover letter, connect one example to financial hardship. For interviews, practice a 30-second story in Spanish if possible.

Tip 6: Highlight Distraction-Free Remote Setup with Example

Why It Works: Ability to work from home distraction-free required—recruiters prioritize reliable remote workers. A specific example of remote (e.g., “Worked remote 2 years with 100% attendance”) shows reliability.

CV Example:
“Worked remote 2 years as Rep candidate with 100% attendance/reliability.”
Why: This quantifies your reliability, aligning with Beyond’s distraction-free needs.

Cover Letter Example:
“As remote experienced, I maintained 95% high-speed ethernet setup, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s home environment needs.

Interview Example:
“As Rep, I delivered 40 shifts quarterly with 92% focus, aligning with Beyond’s standards.”
Why: This story emphasizes your reliability with metrics.

How to Do It: Include a “Distraction-Free Remote Setup & Reliability Focus” section in your CV. In your cover letter, state “Dedicated quiet home office with reliable ethernet”.

Tip 7: Demonstrate Problem-Solving with a Solution Example

Why It Works: People-focused/solution mindset/effective problem solver is key—recruiters prioritize solvers. A specific example of solving (e.g., “Solved 300 complex problems with 95% practical solutions”) shows mindset.

CV Example:
“Solved 300 complex problems as Rep candidate with 95% practical solutions.”
Why: This quantifies your mindset, aligning with Beyond’s effective needs.

Cover Letter Example:
“As candidate, I delivered 200 solutions with 90% client relief, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s solution mindset needs.

Interview Example:
“As Rep, I resolved 40 hardships quarterly with 92% outcomes, aligning with Beyond’s standards.”
Why: This story emphasizes your mindset with metrics.

How to Do It: Include a “Problem-Solving & Solution Mindset Effectiveness” section in your CV. In your cover letter, connect one example to financial hardship. For interviews, practice a 30-second story.

Tip 8: Highlight Time Management with a Multitasking Example

Why It Works: Effective time management/planning/organizing/multiple priorities is valued—recruiters prioritize multitaskers. A specific example of management (e.g., “Managed 50 simultaneous priorities with 95% efficiency”) shows management.

CV Example:
“Managed 50 simultaneous priorities as Rep candidate with 95% efficiency.”
Why: This quantifies your management, aligning with Beyond’s time management needs.

Cover Letter Example:
“As candidate, I organized 200 tasks with 90% deadlines, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s planning needs.

Interview Example:
“As Rep, I handled 40 multitasks quarterly with 92% balance, aligning with Beyond’s standards.”
Why: This story emphasizes your management with metrics.

How to Do It: Include a “Time Management & Multitasking Organization” section in your CV. In your cover letter, connect one example to high-volume calls. For interviews, practice a 30-second story.

Tip 9: Demonstrate Team Collaboration with a Feedback Example

Why It Works: Engage with feedback/collaborate/streamline workflows is team—recruiters prioritize collaborators. A specific example of collaboration (e.g., “Collaborated on 50 workflow improvements with 95% adoption”) shows collaboration.

CV Example:
“Collaborated on 50 workflow improvements as Rep candidate with 95% adoption.”
Why: This quantifies your collaboration, aligning with Beyond’s engage needs.

Cover Letter Example:
“As candidate, I streamlined 30 processes with 90% team input, preparing me for Beyond’s requirements.”
Why: It connects your experience to the job’s leader/team needs.

Interview Example:
“As Rep, I contributed 40 feedbacks quarterly with 92% enhancements, aligning with Beyond’s standards.”
Why: This story emphasizes your collaboration with metrics.

How to Do It: Include a “Team Collaboration & Feedback Engagement” section in your CV. In your cover letter, connect one example to Beyond’s uplifting environment. For interviews, practice a 30-second story.

Tip 10: Craft a Concise, Debt-Relief Passion Interview Talk

Why It Works: Recruiters prioritize reps who convey debt-relief passion and alignment with Beyond’s brighter future mission. A concise, 1-minute talk linking your skills to Beyond’s goals (e.g., helping people) makes you memorable.

CV Example (Summary Statement):
“Compassionate Customer Service Representative candidate with 1 year call center, 95% resolution, passionate about Beyond’s debt-free brighter futures.”
Why: This sets a strong tone, aligning your skills with Beyond’s mission.

Cover Letter Example:
“With 90% empathy mastery and technical precision, I’m committed to Beyond’s compassionate client journeys.”
Why: It conveys passion and ties your skills to Beyond’s goals.

Interview Example:
“As Rep, I guided 92% clients to relief, ready to be Beyond’s caring voice for financial freedom.”
Why: This talk connects your experience to Beyond’s needs, showing passion and readiness.

How to Do It: Craft a 1-minute talk highlighting your call center experience, a key achievement (e.g., “92% guided”), and passion for Beyond’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in smart professional attire, arrive early, and bring a folder with your CV, ethernet proof. Reference financial hardship. Follow up via greenhouse.io emphasizing Beyond’s helping mission.

---

—-END OF JOB DESCRIPTION—-