ERT Support Rider – Nairobi | SUN Mobility 2025

Essential Job Details

Position Title: ERT Support Rider
Location: Nairobi, Kenya
Employment Type: Full-Time
Number of Vacancies: Not specified
Industry: Electric Vehicles (EV)
Role: Transport
Salary Range: Confidential
Client: SUN Mobility
Posted Date: August 20, 2025 (4 days ago as of August 24, 2025)
Application Deadline: August 27, 2025
Reference Number: Not specified (apply via ATS link)

Introduction

The ERT Support Rider role at SUN Mobility in Nairobi offers a transformative career opportunity for Kenyan professionals eager to join a global leader in electric vehicle (EV) technology. Posted on August 20, 2025, at 03:42 PM EAT, this full-time position is part of SUN Mobility’s expansion into Kenya, its first African market. Backed by investors like Bosch and Indian Oil Corporation, SUN Mobility pioneers battery-swapping technology, enabling sustainable EV adoption. Ideal for candidates with a valid two-wheeler license and field support experience, this role provides a platform to drive the clean mobility revolution while advancing your career in the EV sector.

About SUN Mobility

SUN Mobility, a global pioneer in battery-swapping technology, is transforming urban transportation through electric mobility. With over 1.4 million battery swaps monthly and the largest swapping network in India, the company makes EV adoption faster, cheaper, and more accessible. Supported by globally respected investors including Bosch, Vitol, Indian Oil Corporation (IOCL), and Helios Climate, SUN Mobility leverages its proven technology to scale commercial EV fleets sustainably. As it launches in Kenya, the company seeks go-getters to build its African presence, offering a dynamic workplace for professionals passionate about innovation and sustainability.

Key Responsibilities

The ERT Support Rider will deliver rapid and efficient support to EV users in Nairobi. Key duties include:

Respond to on-call service requests for battery swaps or minor roadside support using ERT vehicles.
Ride to designated locations and assist EV users with battery replacement, basic troubleshooting, or diagnostics.
Carry and handle charged batteries safely, ensuring correct swap processes at the roadside.
Use mobile apps or handheld devices to log service requests, swaps, and customer acknowledgments.
Communicate with operations/control team to receive and update job assignments.
Perform safety checks and cleanliness of ERT vehicles before and after each shift.
Maintain clear records of battery handovers, mileage, and service activity in logbooks or apps.
Coordinate with QIS teams for faulty battery returns or station issues.
Educate customers briefly on correct usage or safety practices during visits if needed.
Report recurring issues or high-frequency failure areas to the ERT Supervisor for analysis.
Follow traffic rules, safety protocols, and wear company-approved uniform/PPE while on duty.
Ensure batteries are secured properly in the ERT vehicle to avoid damage or short circuits.

These responsibilities require the ERT Support Rider to combine technical skills, mobility, and a customer-focused approach to excel in a fast-paced EV support environment.

Qualifications and Skills

To excel as an ERT Support Rider, candidates must meet the following requirements:

Educational Qualification: Diploma or Certificate in any relevant field, providing a foundational skill set.
Experience: 1–3 years in field support, courier, or delivery riding roles preferred, demonstrating practical expertise.
Driving License: A valid two-wheeler driving license is mandatory, essential for mobility.
Familiarity with EVs: Knowledge of electric vehicles, battery swapping, or mobile-based tracking apps is an advantage.
Route Knowledge: Good understanding of city/local routes for quick response times.
Physical Fitness: Capability to lift or handle EV batteries, ensuring safe operations.
Communication Skills: Basic proficiency in English and local language to engage with customers and teams.
Reliability: Courteous, disciplined, and dependable approach to field support tasks.
Safety Awareness: Adherence to traffic rules and safety protocols, including PPE use.
Technical Aptitude: Ability to perform basic troubleshooting and use mobile apps for logging.
Team Coordination: Effective communication with operations and QIS teams for seamless support.

These qualifications ensure the ERT Support Rider can deliver efficient and safe EV support services.

Company Culture and Values

SUN Mobility fosters an innovative, sustainability-driven culture, guided by its mission to revolutionize electric mobility. The company values dependability, problem-solving, and global collaboration, creating an environment where ERT Support Riders can thrive. With a commitment to not charging for recruitment (via Flexi Personnel) and a focus on clean energy, SUN Mobility offers a supportive setting for professionals to contribute to Kenya’s urban transportation future and advance their careers.

How to Apply

Apply now for the ERT Support Rider position at SUN Mobility. Candidates must submit their application by August 27, 2025, via the following link: Apply for ERT Support Rider. The application process requires:

Updated Curriculum Vitae (CV) highlighting a Diploma/Certificate, 1–3 years’ experience, valid two-wheeler license, and route knowledge
Cover Letter (if prompted) expressing interest and alignment with SUN Mobility’s EV mission
Applicants are invited to apply via the ATS portal; only shortlisted candidates will be contacted

Note: Flexi Personnel, managing this recruitment, does not charge candidates for job placement, ensuring a transparent process. When in doubt, contact Flexi Personnel through official channels. The position remains open as of 03:42 PM EAT on Sunday, August 24, 2025, with the job posted on August 20, 2025.

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Why Pursue a Career as an ERT Support Rider with SUN Mobility?

The ERT Support Rider role at SUN Mobility in Nairobi offers a transformative opportunity to join a global leader in electric vehicle (EV) technology. Posted on August 20, 2025, this full-time position supports SUN Mobility’s launch in Kenya, its first African market, with over 1.4 million battery swaps monthly. Ideal for candidates with a two-wheeler license and field support experience, this role provides a platform to drive the clean mobility revolution, gain technical skills, and contribute to sustainable transport while advancing your career.

The Role of ERT Support Rider in EV Mobility

The ERT Support Rider supports SUN Mobility’s mission by:

Ensuring Availability: Swapping batteries to keep EVs operational.
Providing Support: Offering roadside assistance and education.
Enhancing Safety: Following protocols to protect users and equipment.
Driving Efficiency: Using apps to streamline service delivery.

These efforts boost EV adoption and reliability.

The Significance of Nairobi as an EV Hub

Nairobi is ideal for this role due to:

Urban Growth: High demand for efficient transport solutions.
Tech Innovation: Supports EV infrastructure development.
Strategic Location: Facilitates regional EV expansion.

The ERT Support Rider leverages Nairobi’s dynamic setting.

Skills for Success

Candidates should demonstrate:

Riding Skills: Proficiency with two-wheelers and route knowledge.
Technical Ability: Basic EV troubleshooting and battery handling.
Communication: Engaging customers and teams effectively.
Physical Fitness: Capability to manage batteries safely.
Discipline: Adhering to safety and logging protocols.

These skills ensure role effectiveness.

Career Growth Opportunities

This role offers pathways to:

Senior Roles: Advance to ERT Supervisor or Coordinator.
Specialization: Focus on EV maintenance or training.
Industry Exposure: Gain EV sector experience with a global leader.
Leadership Development: Build skills for future positions.

This is a foundation for a transport career.

Challenges and Opportunities

Candidates will face:

Challenges: Traffic, physical demands, emergency response.
Opportunities: Skill growth, innovation impact, career start.

Overcoming challenges unlocks growth potential.

Preparing for the Role

To stand out, consider:

Tailor Your CV: Highlight license, experience, and fitness.
Show Skills: Include EV or riding expertise if applicable.
Research SUN Mobility: Understand its battery-swapping tech.
Prepare Documents: Ensure CV and license are ready.
Apply by Aug 27: Meet the deadline.

These steps enhance candidacy.

The Role of Technology in EV Support

ERT Support Riders use:

Mobile Apps: For logging and tracking.
ERT Vehicles: Equipped for battery swaps.
Diagnostic Tools: For basic troubleshooting.

These tools enhance service efficiency.

Community Impact of SUN Mobility

SUN Mobility impacts communities by:

Reducing Emissions: Promoting EV use.
Creating Jobs: Offering rider roles.
Enhancing Mobility: Supporting urban transport.

ERT Support Riders drive these outcomes.

Why Nairobi for the ERT Support Rider Role?

Nairobi is ideal due to:

EV Growth: Rising demand for clean transport.
Urban Density: High need for roadside support.
Innovation Hub: Supports EV technology rollout.

This role positions candidates at Kenya’s EV forefront.

Tips for a Successful Application

Apply Online: Use Apply for ERT Support Rider by Aug 27, 2025.
Highlight License: Emphasize two-wheeler driving ability.
Tailor Application: Align with EV support focus.
Avoid Payments: Process is free; contact Flexi Personnel if in doubt.

The Future of EV Jobs in Kenya

Kenya’s EV sector is growing, driven by:

Government Support: EV policies boosting adoption.
Urbanization: Increasing transport needs.
Tech Investment: Expanding battery-swapping networks.

This role shapes this future.

The Impact of SUN Mobility in Kenya

SUN Mobility influences Kenya by:

Launching EVs: With its African debut.
Employing Talent: Via rider roles.
Promoting Sustainability: Through clean mobility.

ERT Support Riders lead these efforts.

Detailed Exploration of ERT Support Duties

The ERT Support Rider ensures rapid battery swaps by responding to calls, navigating Nairobi’s routes, and handling batteries safely. Using mobile apps to log data and coordinating with teams, they maintain service efficiency, supporting SUN Mobility’s goal of scalable EV adoption.

Enhancing Customer Support

Riders enhance support by educating users on safety and troubleshooting basics, building trust and encouraging EV use, aligning with SUN Mobility’s customer-centric approach.

Leveraging Motorbike Skills

A valid two-wheeler license enables quick response times, allowing riders to reach stranded EVs efficiently, enhancing service reliability.

Ensuring Safety Protocols

Following safety checks and wearing PPE protects riders and batteries, ensuring a secure operation that upholds SUN Mobility’s standards.

Community and Economic Contribution

This role creates jobs, reduces transport costs, and promotes clean energy, reflecting SUN Mobility’s societal role in Nairobi’s evolving mobility landscape.

Conclusion

The ERT Support Rider role at SUN Mobility in Nairobi is a transformative opportunity to join a global EV leader. Open since August 20, 2025, with a deadline of August 27, 2025, this role is ideal for licensed riders with field experience. Apply via the provided link to seize this chance and drive Kenya’s clean mobility future.