Essential Job Details

• Position Title: Flight Attendant
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: Not specified (Multiple positions available)
• Salary: Competitive (Specific salary details available upon application)
• Category/Department: In-flight Services
• Reporting To: Lead Cabin Attendant (on flight duty); In-flight Services Supervisor (administratively)
• Application Deadline: Monday, 28th July 2025
• Reference Number: Not specified (Reference: JJ/FA/2025)

Introduction

An exciting Flight Attendant opportunity awaits passionate and service-oriented professionals in Nairobi, Kenya, to join Jambo Jet, a leading low-cost airline renowned for its commitment to safety and customer satisfaction. This role offers a unique chance to ensure passenger safety, deliver exceptional in-flight experiences, and contribute to the airline’s reputation for excellence in Kenya’s aviation industry. With a competitive salary and comprehensive training provided, this position is ideal for individuals with a flair for customer service and a dedication to upholding high safety standards. The Flight Attendant role at Jambo Jet is perfect for those seeking a dynamic career in aviation with opportunities for growth and impact.

About Jambo Jet

Jambo Jet, a subsidiary of Kenya Airways, is a leading low-cost airline based in Nairobi, Kenya, dedicated to providing affordable and reliable air travel across East Africa and beyond. Operating a modern fleet, Jambo Jet serves a growing network of domestic and regional destinations, connecting communities and fostering economic growth. The airline is committed to delivering exceptional customer service, maintaining rigorous safety standards, and promoting a culture of teamwork and professionalism. With a focus on innovation and passenger satisfaction, Jambo Jet offers a supportive work environment for Flight Attendants to thrive while contributing to the airline’s mission of making air travel accessible and enjoyable.

Key Responsibilities

• Conduct pre-flight safety checks to ensure all equipment and systems meet aviation standards.
• Inform passengers of aircraft safety features, demonstrating procedures clearly and professionally.
• Respond to emergency situations, administering first aid and guiding passengers as per protocols.
• Report safety or security incidents to the Lead Cabin Attendant and Pilot-in-Command promptly.
• Liaise with cockpit crew to relay flight updates and communicate critical information to passengers.
• Deliver high-quality customer service, addressing passenger needs and ensuring comfort throughout the flight.
• Assist passengers with boarding, disembarking, and special requirements, such as mobility or dietary needs.
• Drive onboard revenue by promoting and selling duty-free goods, meals, and beverages.
• Manage in-flight entertainment systems to enhance the passenger experience.
• Prepare the cabin for flights, ensuring cleanliness, proper utilization of supplies, and availability of necessary items.
• Adhere to aviation regulations, company policies, and uniform standards to maintain professionalism.
• Gather passenger feedback on flight experiences and report suggestions or issues to management.
• Collaborate with the cabin crew to maintain Jambo Jet’s service standards and passenger loyalty.
• Ensure proper handling of company property to avoid wastage or misuse during flights.

Qualifications and Skills

• Minimum Certificate in Cabin Crew or equivalent; a degree in Hospitality, Communication, or a related field is an advantage.
• Valid Cabin Crew License/Certificate issued by a recognized aviation authority.
• Minimum 1 Year’s Experience in customer service or hospitality preferred; specific training provided by Jambo Jet.
• Membership in Professional Bodies (e.g., aviation or hospitality associations) is an added advantage.
• Technical Knowledge of aviation safety standards and emergency procedures.
• Strong Interpersonal Skills to engage positively with passengers and crew members.
• Excellent Communication Skills for clear and professional passenger interactions.
• Knowledge of First Aid and emergency response protocols for in-flight situations.
• Ability to Work in High-Pressure Environments, particularly during long flights or emergencies.
• Effective Problem-Solving Skills to address diverse passenger needs and unexpected challenges.
• Team Collaboration Skills to work seamlessly with cabin and cockpit crew.
• Customer Service Orientation to enhance passenger satisfaction and loyalty.
• Physical Fitness to handle the demands of cabin duties and emergency procedures.
• Attention to Detail to ensure compliance with safety and service standards.

Company Culture and Values

Jambo Jet fosters a professional, collaborative, and passenger-focused culture rooted in safety, integrity, and excellence. The airline values teamwork, encouraging Flight Attendants to work closely with colleagues to deliver seamless in-flight experiences. Committed to diversity and equal opportunity, Jambo Jet provides a supportive environment with comprehensive training and opportunities for career advancement. The airline’s emphasis on innovation and customer satisfaction creates a dynamic workplace where employees are empowered to contribute to the company’s mission of affordable, reliable, and safe air travel across East Africa.

How to Apply

Apply now for the Flight Attendant position at Jambo Jet. Submit your updated CV, academic certificates, and a copy of your valid Cabin Crew License/Certificate via the online application form at Jambo Jet Careers. Clearly indicate the position title and reference number (JJ/FA/2025) in your application. The application deadline is Monday, 28th July 2025. For inquiries, contact Jambo Jet at +254 784 155 512. Only shortlisted candidates will be contacted due to the high volume of applications. Jambo Jet, facilitated by BrighterMonday, does not charge candidates for placement and is committed to fair, non-discriminatory hiring practices. Applicants must provide a Police Clearance Certificate (Certificate of Good Conduct) and a Clearance Certificate from the Credit Reference Bureau (CRB) as per Chapter Six of the Kenyan Constitution before appointment.

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Tags

Flight Attendant, aviation jobs in Nairobi, Jambo Jet careers, in-flight service opportunities, Kenya airline jobs

Expanded Job Overview

The Flight Attendant role at Jambo Jet in Nairobi offers a dynamic opportunity for customer-focused professionals to join a leading low-cost airline in East Africa. This position combines safety, service, and sales responsibilities, providing a platform to ensure passenger safety, deliver exceptional in-flight experiences, and drive onboard revenue. With a competitive salary, comprehensive training, and a supportive work environment, this role is ideal for individuals passionate about aviation and customer service. Below is an in-depth exploration of the role’s responsibilities, impact, and career potential.

Why Pursue a Career as a Flight Attendant at Jambo Jet?

The aviation industry in Kenya is a vibrant and growing sector, with Jambo Jet at the forefront of providing affordable air travel. As a Flight Attendant, you will play a critical role in ensuring passenger safety and satisfaction, contributing to the airline’s reputation for excellence. This role offers the chance to work in a dynamic, high-energy environment, interact with diverse passengers, and develop skills in customer service, safety management, and teamwork. With opportunities for career progression within Jambo Jet and the broader aviation industry, this position is a gateway to a rewarding career in one of East Africa’s most exciting sectors.

The Role’s Impact in Kenya’s Aviation Industry

Jambo Jet is a key player in Kenya’s aviation landscape, connecting communities and fostering economic growth through affordable air travel. As a Flight Attendant, you will directly impact passenger experiences, ensuring their safety, comfort, and satisfaction during flights. Your role will contribute to Jambo Jet’s mission of delivering reliable and enjoyable travel, while also driving onboard sales to support the airline’s financial goals. By upholding high safety and service standards, you will help strengthen Jambo Jet’s reputation as a trusted low-cost carrier in East Africa.

Day-to-Day Responsibilities in Detail

The Flight Attendant role involves a blend of safety, customer service, and operational tasks that require professionalism and adaptability. Below is a detailed breakdown of daily responsibilities:

• Safety Management: Conduct pre-flight safety checks, demonstrate safety procedures, and ensure compliance with aviation regulations to maintain a secure cabin environment.
• Emergency Response: Administer first aid, manage emergency situations, and guide passengers during evacuations or other critical scenarios.
• Customer Service: Provide personalized assistance to passengers, addressing concerns, assisting with special needs, and ensuring a comfortable flight experience.
• Onboard Sales: Promote and sell duty-free goods, meals, and beverages, maximizing revenue while enhancing the passenger journey.
• Cabin Preparation: Ensure the cabin is clean, well-stocked, and ready for flights, managing supplies and entertainment systems efficiently.
• Feedback Collection: Gather passenger feedback to identify areas for service improvement and report insights to management.

Skills Development and Career Growth

This role offers significant opportunities for professional development in aviation, customer service, and safety management. As a Flight Attendant, you will receive comprehensive training in safety protocols, emergency response, and customer engagement, enhancing your technical and interpersonal skills. Jambo Jet’s commitment to employee growth ensures access to mentorship and career advancement opportunities, positioning you for roles such as Lead Cabin Attendant, In-flight Services Supervisor, or other leadership positions in aviation. The skills developed—such as problem-solving, communication, and teamwork—are highly transferable across industries.

Working in Nairobi’s Aviation Hub

Nairobi, as Kenya’s aviation hub, is an ideal location for this role. As a Flight Attendant with Jambo Jet, you will work in a fast-paced environment, interacting with passengers from diverse backgrounds and contributing to the airline’s regional operations. The role requires flexibility to work irregular hours, including weekends and holidays, but it also offers the excitement of travel and cultural exposure. Jambo Jet’s supportive team culture and focus on safety make it a rewarding workplace for aviation professionals.

Industry Trends and Opportunities

Kenya’s aviation industry is growing, with increasing demand for skilled cabin crew to support expanding regional and domestic routes. The rise of low-cost carriers like Jambo Jet has created opportunities for Flight Attendants to play a key role in delivering affordable, high-quality travel experiences. Trends such as digital in-flight services, sustainability in aviation, and enhanced passenger engagement are shaping the industry, and this role provides hands-on experience in these areas. The skills and experience gained as a Flight Attendant open doors to careers in aviation, hospitality, and customer service globally.

Qualifications in Depth

To excel as a Flight Attendant, candidates must hold a valid Cabin Crew License/Certificate and have a minimum of a Certificate in Cabin Crew or equivalent. A degree in Hospitality or Communication is an advantage, as is at least 1 year of experience in customer service or hospitality. Strong interpersonal and communication skills are essential for engaging with passengers and crew, while knowledge of first aid and emergency protocols ensures readiness for critical situations. Physical fitness and the ability to work in high-pressure environments are crucial for meeting the role’s demands.

Why This Role Stands Out

The Flight Attendant role at Jambo Jet stands out for its blend of safety, service, and sales responsibilities, offering a dynamic and rewarding career in aviation. Unlike traditional customer service roles, this position provides the excitement of air travel, opportunities for international exposure, and a chance to represent a leading low-cost airline. The competitive salary, comprehensive training, and supportive team culture make this role an attractive choice for professionals passionate about aviation and customer care.

Application Tips

When applying for the Flight Attendant role, ensure your CV highlights your customer service experience, Cabin Crew certification, and any hospitality training. Include copies of your academic certificates and valid Cabin Crew License/Certificate. Your application should emphasize your ability to handle high-pressure situations, engage with diverse passengers, and uphold safety standards. Submit your application early via the provided Google Form link, and clearly indicate the position title and reference number (JJ/FA/2025). Prepare to provide a Certificate of Good Conduct and CRB clearance as required by Kenyan regulations.

Commitment to Equal Opportunity

The recruitment process for this Flight Attendant position is facilitated by BrighterMonday, a professional platform committed to fair and inclusive hiring practices. Jambo Jet values diversity and does not discriminate based on gender, age, or background. All qualified candidates are encouraged to apply, and only those shortlisted will be contacted due to the high volume of applications.

Conclusion

The Flight Attendant role at Jambo Jet offers a remarkable opportunity to join a leading low-cost airline and make a lasting impact in Kenya’s aviation industry. With a competitive salary, comprehensive training, and a dynamic work environment, this position is ideal for customer-focused professionals eager to excel in safety and service. Apply today to embark on a rewarding career with Jambo Jet and contribute to delivering exceptional travel experiences across East Africa.