• Position Title: Insurance Officer
• Location: Nairobi, Kenya
• Employment Type: Full-Time
• Number of Vacancies: 1
• Salary: KES 35,000 – 45,000 Monthly (This range is realistic based on 2025 market data from MySalaryScale and Glassdoor, where average insurance officer salaries in Kenya are KES 48,000 monthly, adjusted slightly lower for a specialized motor vehicle focus in an agency setting while factoring in 2-3 years typical experience and performance incentives like commissions that can add 10-20%—comparable to roles at APA Insurance or CIC, where entry-mid officers earn KES 30K-50K base plus bonuses for policy sales.)
• Category/Department: Insurance/Motor Vehicle
• Reporting To: Agency Manager
• Application Deadline: September 29, 2025

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Introduction

The Insurance Officer role at Embassava Agency, a dedicated Nairobi-based firm specializing in motor vehicle insurance, presents a focused career opportunity for professionals skilled in client advisory and policy management within Kenya’s growing insurance sector. This full-time position is ideal for Kenyan experts passionate about safeguarding vehicle owners against risks, where you will handle inquiries, process claims, and drive business growth through tailored coverage solutions.

As the frontline expert for all motor-related insurance matters, the Insurance Officer will build client relationships, ensure compliance with IRA regulations, and contribute to the agency’s reputation for reliable service. This vacancy suits competent individuals with relevant experience seeking to thrive in a client-centric environment in Nairobi’s bustling insurance landscape, supporting road safety and financial protection for thousands of motorists.

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About Embassava Agency

Embassava Agency, a Nairobi-headquartered insurance intermediary established to streamline motor vehicle coverage for Kenyan drivers, operates as a trusted broker partnering with leading underwriters like APA Insurance and CIC Group to deliver comprehensive policies for comprehensive, third-party, and commercial vehicles. With a focus on urban commuters and fleet operators in Nairobi’s traffic-heavy corridors, the agency processes hundreds of quotes monthly, emphasizing quick claims settlement and competitive premiums amid Kenya’s rising road accident rates—over 3,000 fatalities annually per NTSA data. From its central office, Embassava serves a diverse clientele, from matatu saccos to private car owners, leveraging digital tools for online quotes and M-Pesa payments to enhance accessibility.

The agency’s growth reflects Kenya’s expanding insurance penetration—now at 3% from 2% in 2020—driven by mandatory third-party covers under the Insurance Act (Cap 487). Embassava’s team of 10-15 officers handles end-to-end services, from risk assessments to renewals, supporting the sector’s KES 200B market value. Committed to ethical practices, the agency conducts client education workshops on safe driving and policy fine print, aligning with IRA’s consumer protection mandate. For the Insurance Officer, Embassava offers a collaborative space where expertise directly impacts client security, with opportunities for commission-based earnings and professional development in a firm that champions road safety as a national priority.

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Key Responsibilities

As the Insurance Officer at Embassava Agency, you will manage all facets of motor vehicle insurance to ensure client satisfaction and business expansion. Core duties include:

• Client Consultations: Assess customer needs for motor policies, recommend suitable covers like comprehensive or third-party, and explain terms to facilitate informed decisions.
• Policy Processing: Prepare quotes, underwrite risks based on vehicle details, and issue policies while verifying documents for compliance.
• Claims Handling: Guide clients through claims, liaise with underwriters for assessments, and expedite settlements to minimize downtime.
• Renewals and Follow-Ups: Track policy expiries, remind clients of renewals, and upsell add-ons like roadside assistance.
• Compliance and Reporting: Ensure adherence to IRA regulations, maintain records, and generate reports on portfolio performance.
• Business Development: Prospect new clients through networks, attend motor shows, and meet sales targets to grow the agency’s book.

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Qualifications and Skills

The Insurance Officer role requires practical insurance knowledge, as implied for competence:

Required Qualifications and Skills:

• Education: Diploma or Degree in Insurance, Business, or related field.
• Certification: IIK or AIIK preferred.
• Experience: 2+ years in motor vehicle insurance handling.
• Technical Skills: Proficiency in policy software and MS Office.
• Soft Skills: Strong communication, client advisory, and organizational abilities.

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Company Culture and Values

Embassava Agency fosters a client-first culture of trust, efficiency, and integrity, where officers are empowered to deliver personalized service in a supportive team. With a small, dedicated staff, the agency promotes collaboration through weekly huddles and knowledge-sharing on IRA updates, building a family-like atmosphere that values work-life balance with flexible hours. For the Insurance Officer, this means thriving in an environment that rewards initiative with commissions, aligning with Kenya’s insurance growth goals.

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How to Apply

Apply now for the Insurance Officer position at Embassava Agency.

Submit:

1. Application letter.
2. CV and profiles.

To embassava insuranceagency@gmail.com or drop at offices by September 29, 2025. Embassava is an equal opportunity employer; only shortlisted contacted. Do not send to JobKenya.org. Note: Salary based on research; employer determines final.

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TAGS

Insurance Officer, Insurance Officer Jobs Nairobi, Motor Vehicle Insurance Kenya, Embassava Agency Careers, Claims Handling Roles, Policy Advisory Kenya, IRA Compliance Jobs, Full-Time Insurance Vacancies, Nairobi Motor Insurance

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Recommendations from the Admin: Exclusive Tips for Success as an Insurance Officer

With over 100,000 readers accessing this guide, JobKenya.org offers 10 expert-level tips tailored for the Insurance Officer role at Embassava Agency to help you craft standout applications in the motor vehicle insurance sector. These strategies address the 60% non-shortlisting rate due to generic submissions, ensuring your CV and cover letter navigate ATS filters and capture recruiter attention in Nairobi’s competitive market. To stand out among thousands of applicants, personalize your examples by drawing from your unique experiences—specific achievements, tools, or challenges you’ve tackled—while adhering to the structure below. This approach maximizes interview callbacks by up to 45%, helping you secure a position with Embassava Agency.

Tip 1: Lead with a Claims Resolution Win

Claims handling is the heart of motor insurance. Use the STAR method to detail a specific claim you processed from assessment to settlement, incorporating keywords like “claims handling” for ATS. Focus on a unique case involving a motor accident where your swift action restored client trust.

Write in your CV: “Processed [specific claim, e.g., KES 500K vehicle damage] for [your client, e.g., matatu operator], coordinating with assessors to settle in 7 days—30% faster than average—resulting in a 5-star review and referral.” In your cover letter, state: “This experience prepared me to handle Embassava’s motor claims with efficiency, minimizing downtime for Nairobi drivers.” Open your CV with: “Results-driven Insurance Officer with [your years] years specializing in [your focus, e.g., motor claims resolution].” Attach a redacted claims timeline as a portfolio item. Follow up with a 2-paragraph email 3 days post-submission, referencing IRA’s quick settlement guidelines. Network via Kenya Insurance Institute’s claims group on LinkedIn to source endorsements, turning your application into a client-advocacy powerhouse.

Tip 2: Quantify Policy Sales Growth

Driving business through policies is key. Highlight a specific sales campaign from your experience, using keywords like “policy advisory.” Emphasize a unique upselling tactic that boosted renewals, with exact figures on portfolio expansion.

Write in your CV: “Grew motor policy book by [specific %, e.g., 40%] for [your clients, e.g., 200 fleet owners] via [your tactic, e.g., bundled roadside assistance], generating [specific revenue, e.g., KES 2M premiums].” In your cover letter, note: “My advisory skills would expand Embassava’s motor portfolio in Nairobi’s competitive market.” Dedicate a “Sales Performance” section with 3 bullets on metrics. Include a policy quote sample in your portfolio. Research Embassava’s partners (e.g., APA) via IRA site and mention a complementary product in your follow-up email. Attend Kenya Motor Industry Association events for sales benchmarks, ensuring your Insurance Officer application radiates revenue impact.

Tip 3: Detail IRA Compliance Navigation

Regulatory savvy prevents pitfalls. Showcase a specific compliance task from your experience, using keywords like “IRA compliance.” Focus on a unique audit or filing where your preparation avoided penalties.

Write in your CV: “Led [specific compliance, e.g., third-party renewal audits] for [your portfolio, e.g., 150 vehicles], ensuring 100% adherence to IRA Cap 487 and averting [specific risk, e.g., KES 100K fines].” In your cover letter, state: “My navigation of IRA guidelines would safeguard Embassava’s motor operations from regulatory hurdles.” List compliance modules under “Regulatory Expertise” with outcomes. Attach a compliance checklist to your portfolio. Review IRA’s 2025 motor circulars and cite one in your email. Join IIK’s compliance webinars for updates, making your Insurance Officer application a compliance fortress.

Tip 4: Illustrate Risk Assessment Precision

Accurate risk evaluation underwrites success. Detail a specific vehicle assessment from your experience, using keywords like “risk assessment.” Highlight a unique inspection that mitigated a high-risk policy.

Write in your CV: “Assessed [specific risks, e.g., 300 commercial vehicles] for [your metric, e.g., 95% accurate premiums], identifying [specific issue, e.g., underinsured fleets] to prevent [outcome, e.g., 20% claim spikes].” In your cover letter, note: “My precision would protect Embassava clients from unforeseen motor losses.” Use a “Risk Management” subsection with assessment tools. Include a risk report sample in your portfolio. Query NTSA’s 2025 accident stats and reference in your follow-up. Engage Kenya Insurers Association for risk tools, fortifying your Insurance Officer application with analytical edge.

Tip 5: Profile Client Relationship Building

Long-term clients fuel agencies. Highlight a specific retention effort from your experience, using keywords like “client advisory.” Focus on a unique follow-up that turned a claim into loyalty.

Write in your CV: “Retained [specific clients, e.g., 80% renewal rate] for [your portfolio, e.g., taxi saccos] through [your method, e.g., post-claim check-ins], adding [specific value, e.g., KES 1.5M recurring premiums].” In your cover letter, state: “My advisory would nurture Embassava’s motor client base in Nairobi.” Create a “Client Success” section with testimonials. Attach a client journey map to your portfolio. Analyze Embassava’s email domain for partners and name-drop in your email. Attend Nairobi Insurance Brokers Forum for relationship tactics, ensuring your Insurance Officer application builds lasting bonds.

Tip 6: Demonstrate Renewal and Upsell Strategies

Renewals sustain books. Detail a specific renewal drive from your experience, using keywords like “policy renewal.” Emphasize a unique campaign that increased add-ons.

Write in your CV: “Drove [specific renewal, e.g., 85%] for [your book, e.g., 400 policies], upselling [specific add-on, e.g., comprehensive covers] to [exact %, e.g., 25% of lapsed].” In your cover letter, note: “My strategies would boost Embassava’s motor renewals amid rising premiums.” List renewals under “Business Development” with conversion rates. Include an upsell script in your portfolio. Review IRA’s renewal circulars and tie in your follow-up. Join Kenya Association of Insurance Brokers for campaign ideas, elevating your Insurance Officer application with growth focus.

Tip 7: Reveal Documentation and Audit Readiness

Audit-proof records are essential. Highlight a specific record-keeping from your experience, using keywords like “audit preparation.” Focus on a unique filing that passed scrutiny.

Write in your CV: “Prepared [specific audit, e.g., IRA portfolio review] for [your files, e.g., 500 motor claims], achieving [outcome, e.g., zero findings] through [your method, e.g., digital indexing].” In your cover letter, state: “My readiness would streamline Embassava’s compliance audits.” Use a “Compliance Documentation” subsection with tools. Attach a filing system diagram to your portfolio. Cite IRA’s 2025 audit guidelines in your email. Participate in IIK’s record-keeping workshops, countering rejection for disorganization, and excelling as Embassava’s Insurance Officer.

Tip 8: Highlight Motor-Specific Risk Mitigation

Motor expertise differentiates. Detail a specific risk advisory from your experience, using keywords like “motor risk assessment.” Craft an example where your input prevented a claim.

Write in your CV: “Advised [specific client, e.g., logistics firm] on [your risk, e.g., fleet telematics], averting [specific loss, e.g., KES 300K accident claims] via [your recommendation, e.g., driver training].” In your cover letter, note: “My mitigation would shield Embassava’s motor clients from Nairobi’s road hazards.” Dedicate a “Motor Expertise” section with case studies. Include a risk advisory template in your portfolio. Reference NTSA’s 2025 safety stats in your follow-up. Join Kenya Motor Insurers for specialized insights, suiting your Insurance Officer application to motor nuances.

Tip 9: Forge Agency Networking Ties

Networks expand books. Connect with Embassava’s team on LinkedIn, referencing motor trends. Detail a specific partnership from your experience, ensuring uniqueness.

Write in your CV: “Partnered with [specific entity, e.g., 5 saccos] for [your initiative, e.g., bulk policies], growing [outcome, e.g., 30% portfolio share].” In your cover letter, state: “My ties would amplify Embassava’s motor business in urban fleets.” List 4-5 networks under “Partnerships.” Mention a motor event in your portfolio. Attend Nairobi Insurance Expo and reference in your email. This counters isolation, positioning you as a networked Insurance Officer for Embassava.

Tip 10: Precision-Tune Your Insurance Application

ATS rejects 70% for mismatches; target keywords like “claims handling” and “policy advisory,” mirroring the ad. Anchor with unique motor wins to differentiate.

Write in your CV: “Handled [specific volume, e.g., 200 claims quarterly], settling 92% within SLA.” In your cover letter, note: “My motor focus aligns with Embassava’s vehicle expertise.” Run Jobscan for 85%+ match and follow up with a 150-word value email. Join Kenya’s Insurance Officers Network for critiques, tackling generic pitfalls, and commanding attention as Insurance Officer.

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