Key Account Manager – Nairobi, Kenya | Kuehne+Nagel 2025

Essential Job Details

Position Title: Key Account Manager
Location: Nairobi, Kenya, On-site
Employment Type: Full-Time, Permanent
Number of Vacancies: Not specified
Salary: Not specified
Category/Department: Sales / Business Development
Reporting To: Sales Manager
Application Deadline: Not specified

Introduction

The Key Account Manager role in Nairobi offers a transformative career opportunity for Kenyan professionals to drive business success in the logistics and supply chain sector. This full-time, on-site position empowers driven individuals to develop and manage key customer relationships, foster business growth, and deliver innovative solutions that support global and regional supply chains, including those critical to pet care and veterinary services. By leveraging advanced digital tools, strategic sales processes, and a customer-centric approach, this job vacancy is ideal for professionals in Nairobi’s dynamic job market who are passionate about building long-lasting partnerships and contributing to a global leader’s mission of enabling impactful moments worldwide.

About Kuehne+Nagel

Kuehne+Nagel is a global leader in logistics and supply chain management, with a rich heritage spanning over a century and a vision to move the world forward. Headquartered globally and operating in Nairobi, Kenya, the organization provides end-to-end logistics solutions, including air, sea, road, and contract logistics, as well as fourth-party logistics (4PL) services.

Kuehne+Nagel’s work goes beyond logistics, enabling critical supply chains that deliver life-saving medicines, sustainable transportation solutions, and essential goods that shape everyday life. With a commitment to innovation, sustainability, and operational excellence, Kuehne+Nagel fosters a dynamic, inclusive work environment that empowers employees to grow professionally while making a tangible difference in communities worldwide. The organization’s dedication to diversity, training, and career mobility positions it as a trusted employer for professionals seeking impactful careers in logistics.

Key Responsibilities

As a Key Account Manager, you will drive business growth and customer satisfaction by managing key accounts and fostering strategic partnerships. Your responsibilities will focus on business development, customer engagement, and operational excellence. Key duties include:

Develop industry-specific business development expertise in Kenya and the East Africa Cluster to drive growth in logistics and supply chain services.
Retain and grow the value of key customers by increasing overall volume, turnover, and profitability through new customer acquisition and core service expansion.
Engage key customers in Kuehne+Nagel’s new product development efforts to ensure alignment with their needs and strategic goals.
Ensure timely and successful delivery of logistics solutions tailored to customer requirements, meeting or exceeding expectations.
Maintain accurate and current customer information in Kuehne+Nagel’s Corelog and Customer Relationship Management (CRM) systems for enhanced visibility and stakeholder benefit.
Operate as the primary point of contact for all matters related to assigned key accounts, ensuring seamless communication and issue resolution.
Build and maintain strong, long-lasting customer relationships through proactive engagement and trusted advisor status.
Liaise with operations teams to meet customer requirements, conducting Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs) for national key accounts.
Identify service issues promptly, initiate corrective actions, and ensure timely resolution to maintain customer satisfaction.
Communicate progress on monthly and quarterly initiatives clearly to internal and external stakeholders, ensuring transparency and alignment.
Forecast and track key account metrics, including pipeline, wins, losses, and Request for Proposal (RFP) opportunities, to support strategic decision-making.
Understand customers’ business models, environments, and competitive landscapes to provide tailored solutions and strategic insights.
Comply with Kuehne+Nagel’s sales management processes and systems, ensuring accurate and timely updates in CRM and Corelog.
Monitor monthly performance metrics, including financial indicators like Days Sales Outstanding (DSO) and credit, taking immediate action to address deviations.
Develop and maintain account plans based on Kuehne+Nagel’s Key Account Planning Process, ensuring sign-off by the respective sales manager.
Facilitate effective handovers of new business or shipments to operations using the RACI (Responsible, Accountable, Consulted, Informed) model to meet customer and company commitments.
Conduct regular, structured review sessions with customers, focusing on continuous improvement, innovation, and operational excellence.
Champion the adoption of digital solutions for assigned accounts, collaborating with digital solution experts to increase usage and efficiency.

Qualifications and Skills

To excel in the Key Account Manager role, candidates must demonstrate a robust combination of education, experience, and skills tailored to logistics and customer relationship management. The required qualifications and skills include:

Bachelor’s degree in International Studies, Business, Engineering, Supply Chain, or a related field from a reputable academic institution.
Minimum of 5 years of experience in a global, regional, or national key account capacity, with a proven record of business development in logistics or supply chain management.
Extensive understanding of Fourth-Party Logistics (4PL) and consultative selling, with the ability to deliver tailored solutions to customers.
Broad knowledge of logistics, including air, sea, road, and contract logistics, to address diverse customer needs.
Advanced computer skills, with proficiency in CRM systems, Corelog, and other digital tools for sales and account management.
Fluent in English and Kiswahili, with excellent verbal and written communication skills to engage with diverse stakeholders.
Valid driving license and access to a vehicle, with willingness to undertake regular local and international travel.
Strong business development skills, with a track record of acquiring new customers and expanding existing accounts.
Excellent customer relationship management skills, fostering trust and long-term partnerships with key stakeholders.
Strategic thinking, with the ability to align account plans with customer priorities and organizational goals.
Analytical skills, enabling the forecasting and tracking of key account metrics to drive performance.
Negotiation and influencing skills, with the ability to secure mutually beneficial outcomes with customers.
Proactive problem-solving, with a solution-oriented approach to addressing service issues and customer needs.
Commitment to operational excellence, ensuring timely and accurate updates in sales systems and processes.

Preferred Qualifications:

Experience in the veterinary or pet care supply chain, aligning with Kuehne+Nagel’s impact on global pet care logistics.
Advanced certifications in supply chain management or sales leadership, enhancing strategic and operational expertise.
Familiarity with digital logistics solutions, such as warehouse management systems or transportation management software.

Company Culture and Values

Kuehne+Nagel fosters a dynamic and inclusive work environment that prioritizes innovation, collaboration, and impact. The organization is committed to inspiring and empowering its employees, offering excellent training programs, career mobility, and a strong focus on diversity within its teams. As a Key Account Manager, you will thrive in a culture that values customer-centricity, encouraging you to build trusted relationships with clients while delivering solutions that make a difference. Kuehne+Nagel emphasizes sustainability and operational excellence, aligning its logistics solutions with global needs, such as supporting veterinary supply chains to ensure pets receive the care they need. The organization promotes continuous learning, providing opportunities to develop skills in digital solutions, sales strategies, and customer relationship management, fostering a culture of growth and global impact.

How to Apply

Apply now for the Key Account Manager position to join a global leader in logistics and supply chain management. To submit your application:

Prepare a detailed CV outlining your qualifications, experience, and achievements in business development and customer relationship management.
Include an application letter highlighting your passion for logistics and how your skills align with the role.
Submit your application through the official portal: Apply for Key Account Manager Role.
Ensure the job title “Key Account Manager – Requisition ID 4431” is clearly stated in your application.
Kuehne+Nagel is an equal opportunity employer. Only shortlisted candidates will be contacted due to the high volume of applications. Placement agencies are advised not to submit unsolicited profiles, as they will be considered Kuehne+Nagel’s property with no fees paid.

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Tags

Key Account Manager, logistics jobs in Nairobi, supply chain careers Kenya, full-time business development roles, customer relationship management jobs

Comprehensive Role Overview for Key Account Manager Position

The Key Account Manager role in Nairobi is a transformative career opportunity for Kenyan professionals eager to drive business success in the logistics and supply chain sector. This full-time, on-site position with Kuehne+Nagel, a global leader in logistics, empowers you to manage key customer relationships, foster business growth, and deliver innovative solutions that support critical supply chains, including those for veterinary care. By leveraging advanced digital tools, strategic sales processes, and a customer-centric approach, you will play a pivotal role in enabling impactful moments for clients and communities worldwide. This section provides an in-depth exploration of the responsibilities, skills, career growth opportunities, and broader context of this exciting role, ensuring candidates fully understand its scope and potential.

The Growing Demand for Key Account Managers in Nairobi

Nairobi is a thriving hub for logistics and supply chain management, with increasing demand for skilled professionals to manage key accounts and drive business growth in a competitive global market. The Key Account Manager role at Kuehne+Nagel aligns with this trend, offering a unique opportunity to work with national and regional clients, including those in the veterinary and pet care sectors, to deliver tailored logistics solutions. As businesses rely on efficient supply chains to deliver goods and services, the need for strategic account managers in Nairobi is growing rapidly. This role positions you at the forefront of this transformation, enabling you to contribute to meaningful projects while building a rewarding career in Kenya’s dynamic logistics ecosystem.

Why Choose the Key Account Manager Role?

The Key Account Manager position is designed for individuals who are passionate about business development, customer relationships, and delivering impactful logistics solutions. By joining Kuehne+Nagel, you will work with a global team to support clients in achieving their business objectives while contributing to critical supply chains, such as those ensuring pet care and veterinary services. This role offers several unique benefits:

Impactful Work: Drive the success of key accounts, supporting supply chains that deliver essential goods and services, including life-saving veterinary care.
Global Collaboration: Work with clients and teams across Kenya and the East Africa Cluster, gaining exposure to international logistics trends.
Skill Development: Enhance your expertise in business development, customer relationship management, and digital logistics solutions, with transferable skills for future roles.
Career Growth: Build a foundation for advancing into roles such as Regional Sales Manager, Business Development Director, or Supply Chain Consultant.
Dynamic Environment: Thrive in a fast-paced, customer-centric role with opportunities to innovate and deliver measurable results.

This Key Account Manager role is ideal for Kenyan professionals who are eager to combine their business acumen with a passion for logistics, contributing to a global mission while advancing their careers in Nairobi.

Detailed Responsibilities Breakdown

The Key Account Manager role requires a strategic and customer-focused approach to managing key accounts, driving business growth, and ensuring operational excellence. Below is a detailed breakdown of the key responsibilities, providing clarity on the scope and expectations of the position:

Business Development: Develop industry-specific expertise in logistics and supply chain management, focusing on Kenya and the East Africa Cluster, to identify and pursue new business opportunities.
Customer Retention and Growth: Increase the value of key accounts by driving volume, turnover, and profitability through new customer acquisition, core service expansion, and product development engagement.
Solution Delivery: Ensure the timely and successful delivery of logistics solutions, tailoring services to meet customer needs and exceed expectations.
System Management: Maintain accurate and current customer data in Corelog and CRM systems, ensuring visibility for all stakeholders and supporting strategic decision-making.
Primary Contact: Serve as the lead point of contact for assigned accounts, addressing all customer inquiries, issues, and requirements promptly and professionally.
Relationship Building: Foster strong, long-lasting relationships with key customers, establishing yourself as a trusted advisor to drive loyalty and satisfaction.
Operational Collaboration: Work closely with operations teams to meet customer requirements, conducting MBRs and QBRs to review performance and align strategies.
Issue Resolution: Identify service issues, initiate corrective actions, and ensure timely resolution to maintain high levels of customer satisfaction.
Progress Communication: Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders, ensuring transparency and alignment.
Metrics Tracking: Forecast and monitor key account metrics, including pipeline, wins, losses, and RFP opportunities, to support strategic planning and performance optimization.
Customer Insights: Understand customers’ business models, competitive environments, and strategic priorities to provide tailored solutions and insights.
Process Compliance: Adhere to Kuehne+Nagel’s sales management processes, ensuring accurate and timely updates in CRM and Corelog systems.
Performance Monitoring: Track monthly performance metrics, including financial indicators like DSO and credit, taking immediate action to address deviations.
Account Planning: Develop and maintain account plans based on Kuehne+Nagel’s Key Account Planning Process, securing sign-off from the sales manager.
Business Handover: Facilitate effective handovers of new business or shipments to operations using the RACI model, ensuring customer and company commitments are met.
Review Sessions: Conduct structured review sessions with customers, focusing on continuous improvement, innovation, and operational excellence.
Digital Solution Adoption: Champion the use of digital logistics solutions for assigned accounts, collaborating with experts to increase efficiency and usage.

These responsibilities highlight the multifaceted nature of the Key Account Manager role, requiring a blend of strategic thinking, customer relationship management, and operational expertise to deliver exceptional results.

Skills Development and Training Opportunities

Kuehne+Nagel is committed to empowering its Key Account Managers with the tools and knowledge needed to excel in a competitive logistics environment. As a Key Account Manager, you will receive comprehensive training and support, including:

Business Development Training: Learn advanced strategies for acquiring new customers, expanding accounts, and driving profitability in logistics.
Customer Relationship Management: Develop skills to build trusted, long-lasting relationships with key stakeholders, fostering loyalty and satisfaction.
Digital Tools Mastery: Gain proficiency in CRM, Corelog, and other digital logistics platforms to streamline account management and reporting.
Consultative Selling: Master consultative selling techniques to deliver tailored solutions that align with customers’ business goals.
Fourth-Party Logistics (4PL): Deepen your understanding of 4PL services, enhancing your ability to manage complex supply chains.
Ongoing Mentorship: Benefit from guidance and feedback from sales managers and digital solution experts to refine your skills and grow professionally.

This commitment to training ensures that you are well-prepared for the Key Account Manager role and positioned to advance your career in the logistics and supply chain sector.

Career Growth and Opportunities

The Key Account Manager role is a stepping stone to a wide range of career paths in sales, business development, and supply chain management. By working with Kuehne+Nagel, you will build a robust professional network and develop transferable skills that open doors to advanced roles. Potential career trajectories include:

Regional Sales Manager: Lead sales teams across Kenya and the East Africa Cluster, driving regional growth and strategy.
Business Development Director: Oversee strategic partnerships and new business initiatives for global and regional clients.
Supply Chain Consultant: Specialize in delivering tailored logistics solutions, consulting for clients in diverse industries.
Key Account Director: Manage high-value accounts at a national or global level, aligning strategies with organizational goals.
Digital Solutions Specialist: Focus on implementing and optimizing digital logistics tools to enhance efficiency and customer satisfaction.

Kuehne+Nagel’s focus on career mobility and continuous learning ensures that you have the resources, training, and opportunities needed to achieve your long-term career aspirations in logistics.

Why This Role Stands Out

The Key Account Manager role with Kuehne+Nagel is distinct from traditional sales positions due to its focus on impactful logistics solutions, global collaboration, and customer-centric innovation. Unlike conventional roles, this position offers:

Global Impact: Support supply chains that deliver essential goods and services, including veterinary care, making a tangible difference worldwide.
Dynamic Environment: Thrive in a fast-paced, customer-focused role with opportunities to innovate and drive measurable results.
Skill Development: Build expertise in business development, consultative selling, and digital logistics solutions, with transferable skills for future roles.
Career Advancement: Gain experience and a professional network that open doors to leadership and strategic positions in logistics.
Inclusive Culture: Thrive in a diverse, inclusive environment that values collaboration, innovation, and continuous learning.

This role is ideal for Kenyan professionals who are eager to combine their business acumen with a passion for logistics, contributing to a global mission while advancing their careers in Nairobi.

Who Should Apply?

The Key Account Manager role is tailored for individuals who are:

Business-Driven: You excel at acquiring new customers, expanding accounts, and driving profitability through strategic sales.
Customer-Focused: You thrive on building trusted, long-lasting relationships with key stakeholders, fostering loyalty and satisfaction.
Analytical Thinkers: You can forecast and track metrics, analyze customer needs, and deliver tailored solutions.
Solution-Oriented: You address service issues proactively, ensuring timely resolution and customer satisfaction.
Tech-Savvy: You are proficient in CRM, Corelog, and digital logistics tools, with a willingness to champion digital solutions.

If this describes you, the Key Account Manager role offers a unique opportunity to build a rewarding career while contributing to a global leader’s mission in logistics.

Application Process and Tips for Success

To stand out as a candidate for the Key Account Manager role, follow these steps to prepare a compelling application:

Tailor Your CV: Highlight your experience in business development, customer relationship management, and logistics, including specific examples of achieving growth or resolving customer issues.
Craft a Compelling Application Letter: Explain your passion for logistics and how your skills align with the Key Account Manager role. Highlight your experience with 4PL, consultative selling, or digital tools.
Showcase Achievements: Include examples of successful account management, new customer acquisitions, or contributions to profitability.
Emphasize Digital Skills: Highlight your proficiency in CRM, Corelog, or other digital logistics platforms, showcasing your ability to drive efficiency.
Submit Early: Apply promptly through the official portal to demonstrate initiative and enthusiasm for the role.

By following these steps, you can position yourself as a top candidate for this exciting Key Account Manager opportunity and take the first step toward a rewarding career with Kuehne+Nagel.

The Future of Logistics in Nairobi

Nairobi is a key hub for logistics and supply chain management in East Africa, with increasing opportunities for professionals to drive business growth and innovation. The Key Account Manager role at Kuehne+Nagel aligns with this trend, offering a chance to manage key accounts, deliver tailored solutions, and contribute to critical supply chains, including those for veterinary care. By joining Kuehne+Nagel, you will contribute to a future where logistics empowers communities, supports sustainability, and drives global connectivity. This role is a powerful step toward a brighter professional future in Nairobi’s dynamic logistics landscape.

The Role of Technology in the Key Account Manager Position

Technology plays a central role in the Key Account Manager position, enabling you to deliver efficient, customer-focused solutions. Kuehne+Nagel leverages advanced digital tools to streamline account management and enhance supply chain operations. As a Key Account Manager, you will:

Utilize CRM Systems: Manage customer data and interactions in CRM and Corelog systems, ensuring accuracy and visibility for stakeholders.
Champion Digital Solutions: Promote the adoption of digital logistics tools, such as warehouse management systems or transportation platforms, to enhance efficiency.
Track Metrics: Use digital tools to forecast and monitor key account metrics, including pipeline, wins, and DSO, to drive performance.
Collaborate Digitally: Engage with operations teams through digital platforms to conduct MBRs, QBRs, and strategic reviews.

By embracing these technologies, you will excel in the Key Account Manager role and contribute to Kuehne+Nagel’s mission of delivering innovative logistics solutions.

Challenges and Rewards of the Role

Like any high-impact role, the Key Account Manager position comes with its share of challenges and rewards. Challenges may include:

Complex Account Management: Managing multiple key accounts with diverse needs requires strong organizational and prioritization skills.
Performance Metrics: Achieving ambitious targets for volume, turnover, and profitability demands persistence and strategic thinking.
Travel Requirements: Regular local and international travel may require flexibility and adaptability to accommodate customer needs.

However, the rewards far outweigh the challenges:

Global Impact: Support supply chains that deliver essential goods and services, including veterinary care, making a tangible difference worldwide.
Professional Growth: Build expertise in business development, consultative selling, and digital logistics, with opportunities for leadership and mentorship.
Recognition: Earn recognition for driving customer growth, profitability, and satisfaction in a competitive market.
Inclusive Culture: Thrive in a diverse, collaborative environment that values innovation, customer-centricity, and continuous learning.

By embracing the challenges and leveraging the opportunities, you can thrive in the Key Account Manager role and build a career that is both fulfilling and impactful.

How the Role Fits into Kuehne+Nagel’s Mission

Kuehne+Nagel’s mission is to move the world forward by delivering innovative logistics solutions that shape everyday life and support critical supply chains, such as those for veterinary care. As a Key Account Manager, you will play a critical role in this mission by managing key accounts, driving business growth, and delivering tailored solutions that meet customer needs. Your work will directly contribute to Kuehne+Nagel’s goal of enabling impactful moments for clients and communities, while benefiting from a rewarding career that offers opportunities for growth, recognition, and global collaboration.

Conclusion

The Key Account Manager role with Kuehne+Nagel is a transformative career opportunity for Kenyan professionals eager to drive business success in the logistics and supply chain sector. By managing key accounts, fostering customer relationships, and leveraging digital tools, you will contribute to a global mission while building a rewarding career in Nairobi’s dynamic job market. This full-time, on-site position offers collaboration with global teams, skill development, and opportunities for advancement, making it an ideal choice for driven individuals seeking a high-impact role. If you’re ready to take your career to the next level and make a difference in global logistics, apply today for the Key Account Manager position and join a team that is shaping the future of supply chain management.

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