• Position Title: Licensed Flight Operations Officer/Dispatcher
• Location: Nairobi, Kenya (Main Base – Global Outstation Support Including Conflict Areas)
• Employment Type: Full-Time
• Number of Vacancies: 1
• Reporting To: Operations Manager / Chief Pilot
• Application Deadline: December 31, 2025 (17:00 HRS)
• Category/Department: Logistics / Aviation Operations
• Salary: Estimated KES 100,000 – 200,000 Monthly (Note: This is an estimate based on 2025 market data from BrighterMonday Kenya and aviation industry standards for licensed dispatchers with medical evacuation experience. Often includes allowances for global deployments. Final salary determined by Phoenix Aviation Limited.)

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Introduction

Phoenix Aviation Limited (PAL) & Phoenix Global Air Ambulance (PAA), leaders in personalized aviation and medical evacuation services, are seeking a Licensed Flight Operations Officer/Dispatcher to ensure flight following/monitoring, cost-effective routing, pilot assistance, landing/overflight permissions, and support for medical evacuation operations while maintaining accurate logs and operational status.

Requiring a Diploma in Flight Dispatch/Operations and Flight Operations Officer License, minimum 4 years recent experience, and medical evacuation operations experience, this full-time role demands flexibility for global deployments including conflict areas. Ideal for proactive, detail-oriented aviation professionals passionate about safe, efficient flight operations, this opportunity aligns with Kenya’s growing aviation/medevac sector and Vision 2030’s transport goals. This role suits resilient, mission-critical operators ready for impactful contributions in life-saving aviation.

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About Phoenix Aviation Limited

At Phoenix Aviation we pride ourselves on understanding our clients and giving them a completely personalized experience with our crew and staff there to ensure your every need is met.

Phoenix fosters a culture of personalization, safety, and excellence, delivering tailored aviation and air ambulance services. For Flight Operations Officers, Phoenix provides global missions, medical evacuation exposure, and mission purpose, creating a workplace where your dispatch ensures lives are saved in a diverse, inclusive team.

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Role Purpose

Phoenix Aviation Limited (PAL) & Phoenix Global Air Ambulance (PAA), seek to recruit qualified and competent individual to fill the following position.

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Key Responsibilities

• Flight following and monitoring by ensuring correct logs are kept for each flight and operating status is known.
• Analyse and evaluate the most cost-effective route before costing a flight.
• Assist the Pilot in Command in flight preparation, documentations and provide relevant information required for safe completion of flight.
• Responsible for overseeing flights, constantly planning for new flights while monitoring current ones.
• Obtaining Landing and overflight rights for all flights that require the same.
• Must have experience in Medical Evacuation operations.

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Essential Requirements

• 4 years recent experience.
• Diploma in Flight Dispatch / Operations.
• Flight Operations Officer License.

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Company Culture and Values

Phoenix Aviation Limited fosters a culture of personalization, safety, and excellence, delivering client-focused aviation/medevac services. With global reach, Phoenix promotes diversity through inclusive operations and life-saving focus, encouraging collaboration via crew teams. Values of reliability, compassion, and professionalism guide operations, with Dispatchers central to mission success.

Phoenix supports growth with global deployments and purpose, creating a dynamic workplace. For the Licensed Flight Operations Officer/Dispatcher, this means enabling life-saving flights in a supportive environment.

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How to Apply

Apply now for the Licensed Flight Operations Officer/Dispatcher position at Phoenix Aviation Limited.

Email application and Resume to careers@phoenixaviation.co.ke by December 31, 2025 (17:00 HRS).

Subject: Position applied for.

Main base Nairobi – must support global outstations including conflict areas.

Only shortlisted candidates contacted.

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Additional Engagement

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Tags

Phoenix Aviation Flight Operations Officer Dispatcher Nairobi, Medical Evacuation Flight Following, Landing Overflight Permissions Cost Routing, Full-Time Diploma License 4 Years, Global Conflict Areas, Vision 2030 Aviation Medevac

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Expert Tips for Success as Licensed Flight Operations Officer/Dispatcher at Phoenix Aviation: A Shortlister’s Perspective

As a recruiter shortlisting for Phoenix Aviation’s Licensed Flight Operations Officer/Dispatcher, I prioritize applications that demonstrate medical evacuation expertise, cost-effective routing, and global deployment readiness in aviation. With high competition for this specialized role, these 10 tips are designed to place your application in the top 5% by showcasing your License and 4 years. Each tip provides realistic, impactful examples for your CV, cover letter, and interview.

Tip 1: Lead with a Quantified Flight Monitoring Achievement

Why It Works: Recruiters seek proven monitors—50% of shortlists go to candidates with log/status metrics. A CV opening with a specific achievement (e.g., “Monitored 500 flights with 100% status accuracy”) grabs attention, proving your following.

CV Example:
“Monitored 500 flights as Dispatcher candidate with 100% status accuracy.”
Why: This showcases your following, aligning with Phoenix’s monitoring needs.

Cover Letter Example:
“As 4-year medevac dispatcher, I kept 300 logs with 98% correctness, preparing me for Phoenix’s requirements.”
Why: It links your experience to the job’s correct logs needs.

Interview Example:
“As Officer, I tracked 50 flights quarterly with 92% safety, aligning with Phoenix’s standards.”
Why: This story highlights your following with metrics.

How to Do It: Open your CV with a “Key Achievement” section featuring one bullet point with an accuracy/status metric. Include “Flight Operations Officer/Dispatcher” and “flight monitoring” in your CV and cover letter. Practice a 30-second interview story. Attach a redacted flight log.

Tip 2: Highlight Cost-Effective Routing with an Analysis Example

Why It Works: Analysing/evaluating cost-effective routes is core—recruiters prioritize cost savers. A specific example of analysis (e.g., “Analysed 200 routes saving 25% fuel”) shows analysis.

CV Example:
“Analysed 200 routes as Dispatcher candidate saving 25% fuel costs.”
Why: This quantifies your analysis, aligning with Phoenix’s cost-effective needs.

Cover Letter Example:
“As candidate, I costed 150 flights with 95% optimisation, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s evaluate needs.

Interview Example:
“As Officer, I routed 50 flights quarterly with 92% savings, aligning with Phoenix’s standards.”
Why: This story emphasizes your analysis with metrics.

How to Do It: Include a “Cost-Effective Routing & Analysis Savings” section in your CV. In your cover letter, connect one example to Phoenix’s before costing. For interviews, practice a 30-second story. Attach a redacted route plan.

Tip 3: Demonstrate Pilot Assistance with a Preparation Example

Why It Works: Assisting Pilot in Command in preparation/documentation is key—recruiters prioritize assistants. A specific example of assistance (e.g., “Assisted 500 preparations with 98% safe completion”) shows assistance.

CV Example:
“Assisted 500 preparations as Dispatcher candidate with 98% safe completion.”
Why: This quantifies your assistance, aligning with Phoenix’s assist needs.

Cover Letter Example:
“As candidate, I provided 300 information with 95% relevance, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s relevant information needs.

Interview Example:
“As Officer, I supported 50 PICs quarterly with 92% safety, aligning with Phoenix’s standards.”
Why: This story emphasizes your assistance with metrics.

How to Do It: Include a “Pilot Assistance & Preparation Safety” section in your CV. In your cover letter, connect one example to Phoenix’s documentations. For interviews, practice a 30-second story. Attach a redacted prep checklist.

Tip 4: Highlight Flight Oversight with a Planning Example

Why It Works: Overseeing flights/planning new while monitoring current is valued—recruiters prioritize overseers. A specific example of oversight (e.g., “Oversaw 200 flights with 95% planning”) shows oversight.

CV Example:
“Oversaw 200 flights as Dispatcher candidate with 95% planning.”
Why: This quantifies your oversight, aligning with Phoenix’s responsible needs.

Cover Letter Example:
“As candidate, I monitored 150 current with 90% new planning, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s constantly planning needs.

Interview Example:
“As Officer, I managed 50 oversights quarterly with 92% status, aligning with Phoenix’s standards.”
Why: This story emphasizes your oversight with metrics.

How to Do It: Include a “Flight Oversight & Planning Monitoring” section in your CV. In your cover letter, connect one example to Phoenix’s overseeing flights. For interviews, practice a 30-second story. Attach a redacted flight schedule.

Tip 5: Demonstrate Permission Obtaining with a Rights Example

Why It Works: Obtaining landing/overflight rights is operational—recruiters prioritize permission pros. A specific example of obtaining (e.g., “Obtained rights for 200 flights with 98% success”) shows obtaining.

CV Example:
“Obtained rights for 200 flights as Dispatcher candidate with 98% success.”
Why: This quantifies your obtaining, aligning with Phoenix’s obtaining needs.

Cover Letter Example:
“As candidate, I secured 150 permissions with 95% timeliness, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s landing/overflight needs.

Interview Example:
“As Officer, I acquired 50 rights quarterly with 92% clearance, aligning with Phoenix’s standards.”
Why: This story emphasizes your obtaining with metrics.

How to Do It: Include a “Permission Obtaining & Rights Success” section in your CV. In your cover letter, connect one example to Phoenix’s all flights. For interviews, practice a 30-second story. Attach a redacted permission document.

Tip 6: Highlight Medical Evacuation Experience with an Operations Example

Why It Works: Must have medevac operations experience is mandatory—recruiters prioritize medevac pros. A specific example of experience (e.g., “Handled 100 medevac operations with 95% success”) shows experience.

CV Example:
“Handled 100 medevac operations as Dispatcher candidate with 95% success.”
Why: This quantifies your experience, aligning with Phoenix’s must have needs.

Cover Letter Example:
“As medevac experienced, I coordinated 50 life-saving with 90% efficiency, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s medical evacuation needs.

Interview Example:
“As Officer, I managed 40 medevacs quarterly with 92% outcomes, aligning with Phoenix’s standards.”
Why: This story emphasizes your experience with metrics.

How to Do It: Include a “Medical Evacuation Experience & Operations Success” section in your CV. In your cover letter, connect one example to Phoenix’s medevac. For interviews, practice a 30-second story. Attach a redacted medevac log.

Tip 7: Demonstrate Global Deployment Readiness with a Conflict Example

Why It Works: Willingness to support outstation bases globally including conflict areas is required—recruiters prioritize ready deployers. A specific example of readiness (e.g., “Deployed to 20 conflict areas with 95% support”) shows readiness.

CV Example:
“Deployed to 20 conflict areas as Dispatcher candidate with 95% support.”
Why: This quantifies your readiness, aligning with Phoenix’s global needs.

Cover Letter Example:
“As candidate, I supported 50 outstations with 90% adaptability, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s including conflict needs.

Interview Example:
“As Officer, I operated 40 globals quarterly with 92% resilience, aligning with Phoenix’s standards.”
Why: This story emphasizes your readiness with metrics.

How to Do It: Include a “Global Deployment Readiness & Conflict Adaptability” section in your CV. In your cover letter, connect one example to Phoenix’s outstation bases. For interviews, practice a 30-second story. Attach a redacted deployment summary.

Tip 8: Highlight License & Diploma with a Qualification Example

Why It Works: Diploma/License is essential—recruiters prioritize licensed professionals. A specific example of qualification (e.g., “Applied Flight Dispatch Diploma/License to 500 operations”) shows qualification.

CV Example:
“Applied Flight Dispatch Diploma/License to 500 operations as Dispatcher candidate.”
Why: This quantifies your qualification, aligning with Phoenix’s diploma/license needs.

Cover Letter Example:
“As licensed dispatcher, I executed 300 flights with 95% compliance, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s Flight Operations Officer License needs.

Interview Example:
“As Officer, I leveraged 40 qualifications quarterly with 92% safety, aligning with Phoenix’s standards.”
Why: This story emphasizes your qualification with metrics.

How to Do It: Include a “License & Diploma Qualification & Operations Application” section in your CV. In your cover letter, connect one example to Phoenix’s Diploma in Flight Dispatch. For interviews, practice a 30-second story. Attach license copy.

Tip 9: Demonstrate Recent Experience with a 4-Year Example

Why It Works: 4 years recent experience is required—recruiters prioritize current pros. A specific example of experience (e.g., “4 years recent dispatch with 95% operations”) shows recency.

CV Example:
“4 years recent dispatch as Dispatcher candidate with 95% operations.”
Why: This quantifies your recency, aligning with Phoenix’s 4 years needs.

Cover Letter Example:
“As candidate, I dispatched 500 recent with 90% expertise, preparing me for Phoenix’s requirements.”
Why: It connects your experience to the job’s recent needs.

Interview Example:
“As Officer, I handled 40 recent quarterly with 92% currency, aligning with Phoenix’s standards.”
Why: This story emphasizes your recency with metrics.

How to Do It: Include a “Recent Experience & 4-Year Currency” section in your CV. In your cover letter, connect one example to Phoenix’s 4 years recent. For interviews, practice a 30-second story. Attach a redacted recent log.

Tip 10: Craft a Concise, Life-Saving Aviation Passion Interview Talk

Why It Works: Recruiters prioritize dispatchers who convey life-saving aviation passion and alignment with Phoenix’s personalized mission. A concise, 1-minute talk linking your skills to Phoenix’s goals (e.g., medevac excellence) makes you memorable.

CV Example (Summary Statement):
“Life-saving Flight Operations Officer/Dispatcher candidate with License, 95% medevac success, passionate about Phoenix’s personalized air ambulance.”
Why: This sets a strong tone, aligning your skills with Phoenix’s mission.

Cover Letter Example:
“With 90% routing mastery and global readiness, I’m committed to Phoenix’s every need met.”
Why: It conveys passion and ties your skills to Phoenix’s goals.

Interview Example:
“As Dispatcher, I enabled 92% safe medevacs, ready to power Phoenix’s client experiences.”
Why: This talk connects your experience to Phoenix’s needs, showing passion and readiness.

How to Do It: Craft a 1-minute talk highlighting your dispatch experience, a key achievement (e.g., “92% enabled”), and passion for Phoenix’s mission. Include it in your cover letter’s closing and rehearse for interviews. Dress in smart professional attire, arrive early, and bring a folder with your CV, license. Reference medevac. Follow up via careers@phoenixaviation.co.ke emphasizing Phoenix’s personalized vision.

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