Essential Job Details

• Position Title: Locally Engaged Information Management/Information Technology Officer (LEITP)
• Location: Nairobi, Kenya
• Employment Type: Indeterminate (Full-time)
• Number of Vacancies: 1
• Salary: KES 4,004,663 per annum + benefits (per Terms and Conditions of Employment for Locally Engaged Staff in Kenya)
• Category/Department: Information Technology
• Reporting To: Global Affairs Canada Supervisor
• Selection Process Number: 213569-6
• Application Deadline: 26/06/2025 at 23:59 UTC/GMT +3:00

Introduction

The it jobs in kenya market is thriving, and this Locally Engaged Information Management/Information Technology Officer (LEITP) role at the High Commission of Canada in Nairobi presents a unique opportunity. This position is ideal for a skilled IT professional passionate about resolving technical incidents, providing user support, and enhancing mission operations through innovative technology solutions. Based in Kenya’s bustling capital, this role offers a chance to work with a globally respected organization while advancing your career in it jobs in kenya. If you have expertise in IM/IT support and a proactive approach, this vacancy is for you.

About High Commission of Canada to Kenya

The High Commission of Canada to Kenya is a diplomatic mission committed to fostering bilateral relations, promoting trade, and supporting development initiatives in the region. Located in Nairobi, the mission serves as a hub for Canadian interests in East Africa, employing a diverse team of locally engaged staff to deliver high-quality services. The organization values inclusivity, teamwork, and innovation, creating a supportive work environment that encourages professional growth and collaboration. This setting provides an excellent platform for IT professionals seeking impactful roles in it jobs in kenya.

Key Responsibilities

• Identify, resolve, and document IM/IT incidents reported by mission clients to ensure seamless operations
• Provide technical and procedural guidance on the use of LAN and associated IM/IT equipment
• Offer one-on-one IM/IT coaching to mission clients as required or requested
• Document resolutions of common or recurring IM/IT incidents and share with the IM/IT support community
• Monitor the mission’s IM/IT ticketing system and mailbox daily to address incidents promptly
• Setup, support, and disassemble temporary IM/IT equipment for sections or programs in/out of the mission
• Identify, analyze, and document problems encountered on the IM/IT infrastructure
• Coordinate assistance from outside service technicians (3rd party support) when needed
• Provide technical and procedural guidance on Audio/Video conferencing and associated equipment
• Stay abreast of IM/IT developments within and outside Global Affairs Canada, recommending efficiencies and cost savings
• Advise mission staff on the use of cloud applications such as Microsoft 365

Qualifications and Skills

• Education: Graduation from a university with a specialization in computer science or related discipline (proof of completion required)
• Language: Proficiency in English, both written and oral (assessed further during the process)
• Experience:
  • Minimum of 2 years providing direct IM/IT support and coaching to users via email, video/telephone conference, Microsoft Remote Assistance, and in person, within a Service Desk environment, supporting Microsoft Windows products and devices
  • Minimum of 2 years supporting a Local Area Network (LAN) and its components
  • Minimum of 2 years supporting and managing standard end-user computing devices (Microsoft Windows-based desktops, laptops, and smartphones – Android/iOS)
  • Minimum of 1 year supporting Microsoft 365 collaboration tools (e.g., Teams, SharePoint)
• Rated Requirements (Knowledge, Abilities, Competencies):
  • Knowledge of industry-standard IM/IT elements (user interfaces, devices, connectivity options, collaboration tools)
  • Knowledge of documenting, troubleshooting, and escalating techniques for IM/IT incidents
  • Knowledge of Microsoft 365 suite capabilities (Teams, OneDrive, SharePoint) for collaboration
  • Competencies: Client Focus, Initiative/Action-Oriented, Working Effectively with Others, Thinking Things Through, Continuous Learning, Integrity and Respect
• Asset Qualifications (Preference May Be Given):
  • Proficiency in French (written and oral)
  • Experience in an international environment (e.g., Embassy, International Organization, Multi-National Company)
  • Experience tracking/escalating service issues using a problem tracking system (e.g., BMC Remedy)
  • Experience providing analysis/recommendations on trending issues
  • Experience providing group training
  • Experience using/explaining AI tools (e.g., Chat GPT, Co-Pilot)
  • Certifications: Microsoft 365, Office 365, Teams, SharePoint, ITIL

Company Culture and Values

The High Commission of Canada to Kenya promotes an inclusive and collaborative workplace where respect, teamwork, and professional development are central. As an equal opportunity employer, the mission welcomes applications from diverse communities and is committed to a harassment-free environment. Employees are encouraged to enhance their skills through continuous learning, supported by a culture that values integrity and innovation. This environment makes it an attractive destination for professionals seeking fulfilling it jobs in kenya.

How to Apply

Apply now for the Locally Engaged Information Management/Information Technology Officer position. To be considered, follow these steps:

• Submit your application using the “Apply online” function via VidCruiter at https://staffing-les.international.gc.ca/en/careers/locally-engaged-information-managementinformation-technology-officer-leitp-nrobi-c357d0ab-en
• Do not include personal data (age, date of birth, gender, marital status, family status, religion, or pictures) in your application form, CV, or cover letter
• Clearly demonstrate in the screening questions how you meet the essential and asset qualifications with specific examples (e.g., where, when, how you gained experience)
• Upload a CV and/or cover letter in English or French if required (may be used to validate screening answers)
• Ensure all requested documents are included; incomplete applications will be rejected
• Report technical difficulties to LES-E-Recruitment-BRLIN@international.gc.ca before the closing date
• Application deadline: 26/06/2025 at 23:59 UTC/GMT +3:00

Successful candidates must obtain and maintain a Reliability Status (security level) with criminal and credit background checks, plus valid work authorization. Only shortlisted candidates will be contacted. The High Commission does not sponsor work authorizations or reimburse travel/relocation costs.

Disclaimer: JobKenya.org is not the hiring company. For inquiries, contact the High Commission via the application portal or LES-E-Recruitment-BRLIN@international.gc.ca. Do not send applications to JobKenya.org, as we cannot process them. Due to high email volume, we may not respond to all inquiries. Thank you for your understanding.

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Tags

it jobs in kenya, information technology Nairobi, IM/IT officer Kenya, High Commission Canada jobs, Microsoft 365 jobs

Why This IT Role Stands Out in Kenya’s Job Market

The it jobs in kenya sector is expanding rapidly, and this Locally Engaged Information Management/Information Technology Officer (LEITP) position at the High Commission of Canada in Nairobi is a standout opportunity. Offering a competitive salary of KES 4,004,663 per annum plus benefits, this role combines technical expertise with diplomatic service, making it ideal for IT professionals seeking a stable and impactful career. Located in Nairobi, this position allows you to support a prestigious international mission while growing within the it jobs in kenya landscape.

The Role’s Impact at the High Commission of Canada

As an LEITP, you’ll be the backbone of the mission’s IM/IT operations, ensuring smooth technology support for staff and programs. Your work in resolving incidents, coaching users, and managing LAN infrastructure directly enhances the mission’s efficiency. This role also involves staying updated on IM/IT trends, such as Microsoft 365 tools, positioning you at the forefront of innovation in it jobs in kenya. It’s a chance to contribute to Canada’s diplomatic efforts while honing your technical skills.

Detailed Responsibilities for IT Excellence

This role encompasses a wide range of duties to maintain and improve the mission’s IM/IT systems. Here’s an expanded list:

• Incident Management: Identify, resolve, and document IM/IT issues reported by clients, ensuring minimal downtime and clear records.
• Technical Guidance: Offer step-by-step support for LAN, IM/IT equipment, and Audio/Video conferencing tools to enhance user proficiency.
• Personalized Coaching: Provide tailored IM/IT training to clients via various methods, improving their technical capabilities.
• Knowledge Sharing: Document recurring issues and solutions, sharing insights with the IM/IT support community for collective improvement.
• System Monitoring: Regularly check the ticketing system and mailbox to address incidents promptly and efficiently.
• Equipment Support: Set up, maintain, and dismantle temporary IM/IT setups for events or programs across the mission.
• Infrastructure Analysis: Diagnose and document problems in the IM/IT infrastructure to prevent future disruptions.
• Third-Party Coordination: Arrange and oversee support from external technicians when specialized assistance is needed.
• Trend Awareness: Keep informed about global IM/IT advancements, suggesting cost-effective solutions for the mission.
• Cloud Guidance: Advise staff on leveraging Microsoft 365 applications (e.g., Teams, SharePoint) for enhanced collaboration.

These responsibilities highlight the LEITP’s critical role in maintaining a robust IT environment at the High Commission.

Essential Qualifications for IT Jobs in Kenya

To succeed in this role, candidates must meet stringent educational and experiential criteria. The it jobs in kenya market demands professionals with proven technical skills. Here’s a detailed overview:

• Educational Background: A university degree in computer science or a related field is required, with proof of completion mandatory.
• Language Proficiency: Fluency in English (written and oral) is essential, with further assessment during the process.
• Experience Requirements:
  • 2+ years of direct IM/IT support and coaching in a Service Desk setting, using Microsoft Windows products and remote tools.
  • 2+ years supporting LAN and its components, ensuring network reliability.
  • 2+ years managing end-user devices (Windows desktops, laptops, Android/iOS smartphones).
  • 1+ year supporting Microsoft 365 collaboration tools (Teams, SharePoint).
• Rated Requirements: Knowledge of IM/IT elements, troubleshooting techniques, and Microsoft 365 functionality, plus competencies in Client Focus, Initiative, Teamwork, Analytical Thinking, Continuous Learning, Integrity, and Respect.
• Asset Qualifications: Proficiency in French, international work experience, problem tracking (e.g., BMC Remedy), trend analysis, group training, AI tool usage (e.g., Chat GPT), and certifications (Microsoft 365, ITIL) may be preferred.

Career Growth in This IT Role

This LEITP position offers a pathway to advanced IT roles within diplomatic or international organizations. With experience in IM/IT support and Microsoft 365, you could progress to IT Manager, Systems Administrator, or Cybersecurity Specialist positions. The skills gained—troubleshooting, coaching, and cloud management—are highly transferable, enhancing your prospects in it jobs in kenya. The High Commission’s emphasis on continuous learning supports your professional development.

Why Nairobi Is Ideal for IT Professionals

Nairobi, Kenya’s tech hub, is a prime location for it jobs in kenya, hosting numerous international missions and tech firms. Working at the High Commission provides access to cutting-edge technology and a global network, boosting your career. The city’s vibrant tech ecosystem, combined with its diplomatic significance, offers a dynamic environment for IT growth and innovation.

How This Role Supports the High Commission’s Mission

The LEITP ensures the High Commission’s IT infrastructure supports its diplomatic and administrative functions. By resolving incidents, guiding users, and recommending innovations, you’ll enhance operational efficiency and staff productivity. Your expertise in Microsoft 365 and LAN management strengthens the mission’s communication and collaboration, aligning with Canada’s commitment to excellence in it jobs in kenya.

Application Tips to Stand Out

To secure this LEITP role, your application must be precise and detailed. Here are some tips:

• Use VidCruiter: Apply online via the provided link, avoiding personal data in your CV or cover letter.
• Answer Screening Questions: Provide specific examples (where, when, how) to demonstrate essential and asset qualifications.
• Upload Documents: Include a CV and/or cover letter in English or French if required, ensuring completeness.
• Report Issues: Notify LES-E-Recruitment-BRLIN@international.gc.ca of technical problems before the deadline.
• Prepare for Assessments: Be ready for written exams, interviews, or practical tests assessing rated requirements.
• Meet Conditions: Ensure you can obtain Reliability Status and valid work authorization.

A well-crafted application will position you as a top candidate for this prestigious it jobs in kenya opportunity.

Final Thoughts on This Opportunity

The Locally Engaged Information Management/Information Technology Officer role at the High Commission of Canada is a premier it jobs in kenya opportunity, offering a competitive salary, benefits, and a supportive work environment. With responsibilities that drive mission success and growth potential, this position is perfect for IT professionals ready to excel. Apply by 26/06/2025 at 23:59 UTC/GMT +3:00 to join a globally respected mission in Nairobi, Kenya.