MANAGER, DIGITAL FINANCIAL SERVICES – NAIROBI | BRAC KENYA COMPANY LIMITED (BKCL) / BRAC INTERNATIONAL 2026

Position Title: Manager, Digital Financial Services
Location: Nairobi, Kenya
Employment Type: Full-Time
Number of Vacancies: 1
Application Deadline: January 7, 2026
Category/Department: Information Technology / Digital Finance / Financial Inclusion

Introduction

BRAC Kenya Company Limited (BKCL), newest BRAC International Holdings B.V. (BIHBV) microfinance entity incorporated February 2024/licensed Digital Credit Provider Central Bank Kenya June 2025, mission provide responsible financial services bottom pyramid focusing women rural/hard-to-reach self-employment/financial resilience/entrepreneurial spirit, is recruiting Manager, Digital Financial Services drive implementation BKCL digital strategies increase outreach/superior customer experience/organizational efficiency/balance tech/touch customers.

Requiring Bachelor’s Business Administration/Finance/Economics/Development Studies/IT/Engineering + 5+ years financial inclusion/product development/digital finance/microfinance/payments platforms, strong DFS strategy/business process exposure, customer-centric research/insights, digital field tools/mobile payments/agent banking/DFS projects hands-on, project management, these full-time responsibilities demand innovation/collaboration/thought leadership. Ideal for passionate leaders committed digital solutions empowering women/youth poverty, this opportunity offers pivotal role BRAC’s sustainable microfinance aligned Vision 2030’s financial inclusion.

About BRAC International / BRAC Kenya Company Limited (BKCL)

BRAC international development organisation founded Bangladesh 1972 partnering 130+ million worldwide create sustainable opportunities inequality/poverty. Community-led holistic approach integrates social development/microfinance/social enterprises/ultra-poor graduation systemic change. Pioneer microfinance 1974, international expansion 2002, 8 countries Asia/Africa 930,000+ clients (96% women March 2025).

BRAC Kenya Company Limited (BKCL) newest financial services portfolio fully owned BIHBV incorporated February 2024 licensed Digital Credit Provider June 2025. Mission responsible financial services bottom pyramid women rural/hard-to-reach self-employment/financial resilience/entrepreneurial spirit. Credit group-based microloans women/small enterprise loans entrepreneurs tailored rural smallholder farmers/youth. Adheres Universal Standards Social Environmental Performance Management (USSEPM)/Client Protection Standards clients’ well-being centre.

BRAC fosters culture empowerment/sustainability/inclusion, safeguarding children/young people/adults harm/abuse/neglect/harassment/exploitation.

Key Responsibilities

DFS Strategy and Innovation

Drive implementation BKCL digital strategies/action plans increase outreach/superior customer experience/increase organizational efficiency/find balance tech/touch customers.
Work closely BKCL management provide strategic input/thought leadership use DFS better meet needs/improve livelihoods existing/target customers women/youth.
Conduct periodic analysis/review BKCL’s implementation existing DFS strategies alignment overall strategic business plan ensure DFS/technology contribute achievement BKCL’s business strategy.
Conduct market assessments inform refinement DFS strategy/development market-led innovative technology-enabled financial solutions meet needs existing/target customers.

Digital Processes, Channels and Products

Design/test/refine/implement DFS projects BKCL. Develop/implement DFS project-specific pilot/scale up plans/activities customer needs analysis/business requirements analysis/detailed project implementation planning/reporting/change management maximize impact DFS projects business/customers.
Develop detailed functional requirements DFS tools/applications coordinate functions/departments implement DFS adapt processes/products accordingly.
Monitor/track progress DFS projects ensure activities achieved effective/efficient/timely manner.
Design/implement monitoring surveys use findings refine/improve BRAC’s processes/products enhance customer experience DFS.
Continuous training/handholding BKCL’s staff defining/implementing business case/value proposition DFS channels/products piloting/scaling DFS documenting/sharing lessons learned implementation DFS projects.
Design/implement client/staff digital training programs collaboration relevant BKCL departments/functions including digital training content/training plans/training delivery.
Disseminate/share knowledge/lessons learned different BI MF countries support implementation organizational best practices designing/implementing digital projects BI MF.
Collaborate industry stakeholders design/develop/test/refine digital solutions structured environment ready use tools.
Support BKCL develop/refine/implement digital-related policies/procedures/standards.
Work marketing/communication teams design effective marketing campaigns/communication enhance adoption/active usage DFS.
Cooperate BI MF digital transformation/IT/operations/other relevant teams implementation BKCL’s DFS strategies/action plans.
Develop/manage relationships third parties digital solutions suppliers/FinTechs/developers etc.

Market and Ecosystem Intelligence

Keep active watch digital technologies market improve quality/efficiency BKCL’s field operations/product/service delivery.
Work enabling stakeholders regulators/universities/governments/think-tanks/BRAC’s fundraising teams/others innovate/maximize DFS impact.

Safeguarding Responsibilities

Ensure safety team members harm/abuse/neglect/harassment/exploitation achieve programme’s goals safeguarding implementation. Act key source support/guidance/expertise safeguarding establishing safe working environment.
Practice/promote/endorse safeguarding policy team members ensure implementation safeguarding standards every course action.
Follow safeguarding reporting procedure reportable incident encourage others same.

Educational & Experience Requirements

Education

Bachelor’s Degree Business Administration/Finance/Economics/Development Studies/IT/Engineering.

Experience

Minimum 5 years’ experience financial inclusion/product development/digital finance/microfinance/payments platforms.
Strong exposure DFS strategy top-level strategy formulation/business process assessment.
Experienced customer-centric research leveraging insights drive DFS adoption/impact.
Hands-on experience implementing digital field tools/mobile payments/agent banking/DFS projects.
Solid project management background.
Experience working MNOs/FinTechs/financial institutions/regulators plus.

Required Competencies

Business/technical skills key technology functional areas delivery channels/application development/communications technology/financial services technology.
Passion/knowledge/understanding new technologies/digital delivery channels.
Ability delegate effectively teams commitment long-term development team members coaching/mentoring/creation development opportunities.
Proven ability drive change collaboration/influence.
Excellent interpersonal relations/presentation skills.
Excellent oral/written communication skills.
Demonstrated professional judgment/consistency/strong attention detail.
Ability deal complex problems multiple facets/variables non-standardized situations.
Disposition share IT knowledge fully/willingly other employees interest company.

Salary: Market competitive

Job Location: Kenya, Nairobi

How to Apply

Apply for Manager, Digital Financial Services at BRAC Kenya Company Limited Nairobi – Deadline January 7, 2026

External Candidates: Direct apply link OR send updated resume position name subject recruitment.bi@brac.net

Internal Candidates: Apply latest Resume all job assignments detail/cover letter core competence/career aspiration BRAC PIN email internal.bi@brac.net copying immediate reporting manager.

Mention position name AD# BI 62/26 subject bar.

Only complete applications accepted short-listed contacted.

BRAC committed safeguarding children/young people/adults expects employees/volunteers share commitment. Recruitment policy/procedure extensive background checks/disclosure criminal records ensure safeguarding fullest extent. BRAC equal opportunities employer.