NGO Jobs In Kenya – Learning And Development Supervisor | Nairobi

Essential Job Details

Position Title: Learning and Development Supervisor
Location: Nairobi, Kenya
Employment Type: Full-Time
Number of Vacancies: 1
Salary: Not Specified
Category/Department: Administration
Reporting To: Learning and Development Manager
Application Deadline: Wednesday, August 7, 2025
Reference Number: 2025-3957

Introduction

NGO Jobs in Kenya offer a meaningful career opportunity for dedicated professionals focused on enhancing organizational capabilities through innovative learning initiatives. This role involves designing and implementing training solutions to support employee growth and align with program objectives in a fast-paced environment. Ideal for individuals with expertise in instructional design and adult learning principles, this position provides a platform to manage digital learning tools, conduct needs assessments, and contribute to staff development, fostering a culture of continuous improvement and excellence in Kenya’s non-profit sector.

Key Responsibilities

Provide input in strategic planning conversations to achieve program goals and contribute to strategies for ensuring staff fully understand and abide by organizational policies.
Align learning and development initiatives with organizational goals to deliver targeted employee training that enhances performance and growth.
Develop tools to identify training and knowledge gaps by collaborating with senior case quality specialists, HR teams, and supervisors across the organization.
Leverage and optimize various learning digital tools, including the e-Learning Management System (eMS), virtual collaboration tools, and authoring software, to enhance the learning experience.
Establish robust evaluation methods to measure the effectiveness and impact of learning initiatives through pre- and post-training assessments and satisfaction surveys.
Manage learning and development projects from start to end, ensuring timely delivery, adherence to budget, and meeting expectations.
Handle the learning and development mailbox, training calendar, and helpdesk to provide responsive support to staff.
Track progress towards achievement of established annual goals and objectives related to learning and development activities.
Facilitate a variety of training sessions, workshops, and learning interventions, both in-person and virtually, to create positive and impactful experiences.
Collaborate with HR teams, management, and subject experts to conduct thorough learning needs assessments to identify skill gaps and development opportunities.
Contribute to planning for offsite and external training to expand staff capabilities.
Provide training and tools to ensure employees are proficient in navigating and completing courses, quizzes, or surveys via the e-Learning Management System (eMS).
Work closely with the software development team to ensure timely upgrades and improvements of the eMS.
Offer technical support on training development, design, monitoring, and evaluation instruments, as well as feedback mechanisms.
Develop questions for job knowledge and hiring assessments in collaboration with USRAP programs supervisors.
Ensure new staff orientation curriculum, recurrent, and mandatory trainings are built, uploaded, and updated on the e-Learning Management System (eMS) and other platforms as necessary.
Create instructional design documentation, including storyboards, narrative scripts, graphics, assessments, and scenario props, to support engaging learning activities.
Design compelling course content and learning aids such as audio, video, simulations, role plays, and games to enhance retention and transfer.
Schedule and conduct dry runs for all learning initiatives to refine delivery and content.
Maintain training design, project documentation, and course folders for organized access and updates.
Apply instructional design principles and adult learning theories in curriculum development to meet diverse needs.
Report any identified areas of significant compliance risk and ensure timely reporting of suspected fraud, malfeasance, and data breaches.
Coordinate and participate in regular inter-departmental process reviews to compare requirements versus current outputs and implement necessary changes.
Contribute to the development and updating of learning and development policy and procedure documents.
Analyze learning and development reports, survey results, and dry run outcomes to monitor training effectiveness and propose alternative approaches.
Contribute to responding to yearly external audit inquiries related to training and development.
Carry out training needs assessments and analyze data to inform learning priorities and organizational training needs.
Maintain training attendance records from various platforms, including RSC meeting tools, eMS, and other subscribed learning systems.
Ensure data tracking functions on eMS and other platforms are effectively utilized for accurate and timely reporting.
Track and report on data related to PRM objectives and indicators to support program evaluation.
Work closely with the software development team to improve reporting functions in digital learning tools.
Analyze data, generate reports, and provide recommendations for continuous improvement in learning initiatives.
May be deployed to the field to observe or monitor training and compliance activities as required.
Provide cover for HR roles when necessary to support organizational needs.
Perform any other duties as assigned to contribute to the overall success of the learning and development function.

Qualifications and Skills

Bachelor’s Degree in Organization Development, Education, Instructional Design, or a related field, or four years of paid work experience in lieu of a Bachelor’s Degree.
Minimum of six years of paid work experience in relevant roles.
One year of USRAP supervisory experience.
Experience leading teams is preferred.
Three years of training, learning, and development experience.
Previous experience with USRAP.
Strong analytical skills and excellent report-generation skills to process and document information for various audiences.
Proven expertise in instructional design methodologies and adult learning principles.
Strong proficiency with Learning Management Systems (LMS), such as moodle.org.
Proficiency in e-learning authoring tools.
Excellent organizational and time management skills to handle multiple projects.
Advanced computer knowledge, including MS Office, Learning Management Systems, Authoring Tools, and statistical analysis programs.
Strong English communication skills, both oral and written, for effective collaboration.
Preferred Skills:
Ability to manage multiple projects simultaneously while maintaining high performance standards.
Expertise in creating innovative learning solutions for different learning styles.
Capacity to exercise good judgment and seek guidance for unanticipated problems.
Strong ability to analyze and solve complex problems and make sound decisions.
Flexibility to work independently and contribute to overall operations.
Active participation in the U.S. Refugee Admissions Program (USRAP).
Commitment to diversity, equity, and inclusion, supporting relevant platforms.
Alertness to child safeguarding and PSEAH risks, with knowledge of related policies.

Company Culture and Values

This organization promotes a culture of integrity, collaboration, and commitment to just and sustainable solutions. Focused on transforming communities, the environment encourages staff to uphold policies on racial justice, diversity, equity, and inclusion. Professionals in this role benefit from a supportive setting that values accountability, continuous learning, and ethical practices, fostering a multi-cultural workplace where employees can thrive while contributing to global impact.

How to Apply

Apply now for the NGO Jobs in Kenya position. Submit your updated CV and a compelling cover letter outlining your relevant experience and why you are the ideal candidate for this role. Applications should be sent via the application portal at Apply for NGO Jobs in Kenya. Ensure your application is received by Wednesday, August 7, 2025. Clearly state the job title “Learning and Development Supervisor (National) – 2025-3957” in your application. Only shortlisted candidates will be contacted for interviews. This is an equal opportunity position and does not charge candidates for placement.