Essential Job Details

• Position Title: Outlet Manager
• Job Requisition ID: Not specified
• Location: Nairobi, Kenya
• Employment Type: Fixed-Term, Full-Time
• Number of Vacancies: 1
• Salary: Not disclosed
• Category/Department: Food & Beverage
• Reporting To: Director of Culinary
• Application Deadline: August 7, 2025
• Workplace Type: Onsite

Introduction

The Outlet Manager role at Villa Rosa Kempinski Nairobi is a prestigious opportunity for a dynamic hospitality professional to lead a Food and Beverage outlet in a world-class, five-star luxury hotel. This position is responsible for delivering an outstanding guest experience by managing a service team in collaboration with the culinary team, driving sales, and maximizing profitability while upholding Kempinski’s renowned standards of excellence. Ideal for Kenyan professionals with a passion for hospitality, strong leadership skills, and experience in high-end restaurant operations, this role offers a chance to contribute to Villa Rosa Kempinski’s reputation as a premier destination while advancing your career in Nairobi’s vibrant hospitality sector.

As an Outlet Manager, you will oversee all aspects of the outlet’s operations, from service delivery to financial performance, ensuring a seamless and memorable experience for guests. With a focus on quality, innovation, and guest satisfaction, this role is perfect for individuals who thrive in a fast-paced, guest-centric environment and are committed to driving operational success in a luxury setting.

About Villa Rosa Kempinski Nairobi

Villa Rosa Kempinski Nairobi is a five-star luxury hotel located on Chiromo Road, just a 5-minute drive from Nairobi’s city center and 20 km from Jomo Kenyatta International Airport. Boasting 200 stylishly designed rooms and suites across 10 floors, the hotel offers an unparalleled blend of elegance and comfort. With five themed restaurants, varied conference facilities, and the luxurious Kempinski The Spa, Villa Rosa Kempinski is a beacon of sophistication in Nairobi’s hospitality landscape. The hotel is part of the globally renowned Kempinski Hotels group, known for its commitment to excellence, personalized service, and innovative guest experiences. By joining Villa Rosa Kempinski, you will contribute to a world-class team dedicated to delivering exceptional hospitality while advancing your career in a dynamic, inclusive environment that values diversity, professionalism, and guest satisfaction.

Key Responsibilities

The Outlet Manager is responsible for leading the Food and Beverage outlet to deliver outstanding guest experiences, manage a high-performing service team, and drive financial success. The role involves close collaboration with the culinary team, adherence to Kempinski standards, and proactive leadership in operational and guest-facing activities. Below is a detailed breakdown of the key responsibilities:

1. Leadership and Team Management

• Lead a team of Restaurant Supervisors, Head Waiters/Waitresses, Waiters/Waitresses, Hosts/Hostesses, and Outlet Cashiers, ensuring alignment with Kempinski’s service standards.
• Set an example by reporting punctually, adhering to the hotel’s dress code and grooming standards, and maintaining a high standard of personal appearance and hygiene.
• Train all outlet employees on the outlet’s concept, service protocols, and product offerings to ensure consistency and excellence.
• Assign responsibilities to subordinates, implementing a multi-tasking approach to optimize team performance, and periodically assess their performance.
• Conduct daily pre-shift meetings to brief staff on preparation, guest profiles, service standards, and menu offerings.
• Foster teamwork by holding daily or weekly meetings with the kitchen team to align on goals and enhance outlet success.
• Establish a pool of qualified full-time and part-time employees in collaboration with the hotel’s Human Resources department, ensuring flexible staffing to meet business demands.
• Act as Food and Beverage Duty Manager during the absence of the Director of Culinary, overseeing broader departmental operations.

2. Guest Experience and Service Delivery

• Deliver professional, courteous, and efficient service at all times, ensuring all team members follow this standard to enhance guest satisfaction.
• Handle guest inquiries and complaints in a courteous and efficient manner, following up to ensure resolution and guest satisfaction.
• Monitor guest satisfaction using tools like the Kempinski Experience Survey, implementing improvements to meet or exceed targets.
• Perform upselling for all outlet offerings, suggesting alternatives to enhance guest experiences and drive revenue.
• Ensure opening and closing procedures for the outlet are followed meticulously to maintain operational standards.
• Organize tastings of daily dishes and new menus to ensure quality and alignment with guest expectations.

3. Operational Excellence

• Maintain a clean and organized workplace and surrounding areas, ensuring compliance with hygiene and safety standards.
• Execute and demand the highest level of service and setup standards, reflecting the outlet’s concept and Kempinski’s brand.
• Oversee inventory management of operating supplies and equipment, conducting monthly checks with the stewarding department to minimize spoilage and waste.
• Implement a flexible work schedule based on business patterns to optimize staffing and operational efficiency.
• Identify and correct errors during setup, service, and breakdown of operations to maintain seamless service delivery.
• Support activities and cooperation with suppliers to ensure high-quality product sourcing and availability.
• Update the outlet’s operations manual annually in collaboration with the Director of Culinary to reflect current standards and practices.

4. Financial Performance and Reporting

• Drive high top-line revenue and profit by leading the outlet efficiently in terms of costs and expenses.
• Assist in preparing the outlet’s budget, ensuring alignment with financial goals and operational needs.
• Produce reports and analyses of outlet performance, presenting findings in monthly performance meetings to inform strategic decisions.
• Ensure accurate settlement of all sales and manage outlet floats as required, maintaining financial integrity.
• Track revenues and expenses, implementing strategies to optimize profitability while maintaining quality.

5. Menu and Product Development

• Participate actively in menu design in collaboration with the outlet’s Chef, ensuring alignment with the outlet’s concept and guest preferences.
• Constantly improve product quality by sourcing the best available ingredients and products.
• Stay informed about Nairobi’s restaurant scene and gastronomic trends, ensuring the outlet remains competitive and recognized in the market.

6. Compliance and Training

• Ensure compliance with Kempinski standards, hotel policies, and regulatory requirements for food safety, hygiene, and service.
• Organize outlet-specific training programs to enhance team skills and align with departmental goals.
• Attend and contribute to all staff meetings, departmental trainings, and hotel-initiated training sessions to foster continuous improvement.
• Report incidents requiring disciplinary action immediately to the Director of Culinary, ensuring prompt resolution.
• Adhere to all safety, hygiene, and operational protocols to maintain a secure and compliant environment.

7. Additional Duties

• Undertake reasonable tasks and secondary duties as assigned by the Director of Culinary to support departmental goals.
• Respond to changes in the Food and Beverage department as directed by hotel management, adapting to evolving business needs.
• Support broader Food and Beverage operations by collaborating with other outlets to ensure cohesive service delivery.

Qualifications and Skills

To excel as an Outlet Manager at Villa Rosa Kempinski Nairobi, candidates must meet the following qualifications and skills, as outlined in the job description and aligned with industry standards:

• Education:
• Diploma or Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred but not mandatory).
• Experience:
• Minimum 3 years of experience in a similar position (e.g., restaurant or outlet manager) in a 4- or 5-star hotel or high-end restaurant.
• Experience in Italian restaurant operations, with a strong understanding of Italian cuisine and service standards.
• Technical Skills:
• Dynamic wine knowledge/experience to enhance beverage offerings and guest experiences.
• Strong reporting skills for tracking revenues, expenses, and outlet performance metrics.
• Proficiency in operating Point of Sale (POS) systems to manage sales and transactions efficiently.
• Knowledge of inventory management to control operating supplies and minimize waste.
• Familiarity with food safety and hygiene regulations to ensure compliance in outlet operations.
• Behavioral Competencies:
• Excellent communication skills to engage with guests, team members, and suppliers effectively.
• Strong leadership skills to manage and motivate a diverse service team.
• Customer-centric approach to deliver exceptional guest experiences and handle complaints professionally.
• Organizational skills to manage schedules, budgets, and outlet operations efficiently.
• Adaptability to respond to changing business patterns and guest needs.
• Attention to detail to maintain high standards of service, cleanliness, and presentation.
• Preferred Skills:
• Knowledge of Nairobi’s restaurant scene and gastronomic trends to enhance the outlet’s market position.
• Experience in upselling and driving revenue through strategic sales techniques.
• Team-building skills to foster collaboration between service and culinary teams.

Company Culture and Values

Villa Rosa Kempinski Nairobi fosters a dynamic, inclusive, and guest-centric culture, rooted in the Kempinski Hotels group’s commitment to excellence, personalized service, and innovation. The hotel values professionalism, integrity, and a passion for hospitality, creating a workplace where employees are empowered to deliver world-class experiences. With a focus on diversity and equal opportunity, Villa Rosa Kempinski encourages a collaborative environment that supports professional growth and celebrates cultural diversity. As an Outlet Manager, you will thrive in a high-performance culture that prioritizes guest satisfaction, operational excellence, and team synergy, aligning with the hotel’s mission to be a leading luxury destination in Nairobi.

How to Apply

Apply now for the Outlet Manager position at Villa Rosa Kempinski Nairobi. To submit your application:

• Prepare your detailed CV and cover letter clearly stating the job title (Outlet Manager) in the subject line.
• Submit your application via the online portal: Apply for Outlet Manager.
• Applications must be submitted by August 7, 2025.
• Only shortlisted candidates will be contacted.
• Note: Villa Rosa Kempinski Nairobi is an equal opportunity employer and does not charge any fees during the recruitment process. For assistance or accommodations due to a disability, contact the employer directly through the application portal.

Additional Engagement

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Tags

Outlet Manager, Nairobi jobs, hospitality careers, food and beverage management, luxury hotel jobs

Role Overview: Outlet Manager

The Outlet Manager role at Villa Rosa Kempinski Nairobi is a leadership position within the Food and Beverage department, focusing on delivering exceptional guest experiences, managing a service team, and driving outlet profitability. This role involves overseeing all aspects of the outlet’s operations, from service delivery to menu design, while upholding Kempinski’s world-class standards. Ideal for professionals with experience in high-end restaurant operations, this fixed-term position offers a chance to lead a luxury outlet in Nairobi’s premier five-star hotel.

Why This Role Matters

As an Outlet Manager, you will be instrumental in shaping the guest experience at Villa Rosa Kempinski, a leading luxury hotel in Nairobi. By delivering outstanding service, driving revenue, and fostering team synergy, you will contribute to the hotel’s reputation as a top hospitality destination. Your leadership will directly impact guest satisfaction, financial performance, and operational excellence, making this role both impactful and rewarding in Nairobi’s competitive hospitality industry.

Program Context: Food and Beverage at Villa Rosa Kempinski

Villa Rosa Kempinski’s Food and Beverage department is a cornerstone of its luxury offerings, featuring five themed restaurants that cater to diverse guest preferences. The Outlet Manager role supports one of these outlets, ensuring seamless operations, high-quality service, and alignment with Kempinski’s global standards. With a focus on Italian cuisine and wine expertise, the role contributes to the hotel’s reputation for gastronomic excellence, collaborating closely with the culinary team to deliver memorable dining experiences.

Day-to-Day Responsibilities

The Outlet Manager will engage in a variety of tasks to lead outlet operations and ensure guest satisfaction. Daily responsibilities include:

• Team Leadership: Managing and motivating the service team, conducting pre-shift briefings, and assigning tasks.
• Guest Service: Handling inquiries and complaints, ensuring courteous and efficient resolution.
• Operational Oversight: Maintaining cleanliness, organizing setups, and ensuring compliance with safety standards.
• Financial Management: Tracking revenues, managing budgets, and conducting inventory checks.
• Menu Collaboration: Working with the Chef to design menus and organize tastings.
• Training Delivery: Conducting outlet-specific training to enhance team skills and service quality.
• Reporting: Preparing performance reports for monthly meetings and documenting operational procedures.

Skills Development Opportunities

The Outlet Manager role offers significant opportunities for professional growth, including:

• Enhancing Leadership Skills: Leading a diverse team to deliver exceptional service in a luxury setting.
• Developing Hospitality Expertise: Gaining advanced knowledge of Italian cuisine, wine, and high-end restaurant operations.
• Building Financial Acumen: Managing budgets, tracking revenues, and driving profitability.
• Strengthening Guest Service Skills: Mastering upselling and complaint resolution to enhance guest experiences.
• Improving Operational Efficiency: Optimizing schedules, inventory, and service processes.
• Advancing Market Knowledge: Staying informed about Nairobi’s restaurant scene and gastronomic trends.

These opportunities position you for career advancement in hospitality management, luxury hotel operations, or Food and Beverage leadership roles.

Working in Nairobi

Nairobi, Kenya’s vibrant capital, is a hub for hospitality and tourism, hosting world-class hotels and a thriving culinary scene. As an Outlet Manager at Villa Rosa Kempinski, you will work onsite in Nairobi, just a 5-minute drive from the city center and 20 km from Jomo Kenyatta International Airport. The hotel’s prime location on Chiromo Road offers a dynamic work environment with access to modern amenities and a diverse guest base. Nairobi’s cultural and economic vibrancy provides an ideal setting for delivering luxury hospitality while advancing your career in a global brand.

Career Growth Potential

The Outlet Manager position is a gateway to advanced roles in hospitality and Food and Beverage management. By working with Villa Rosa Kempinski, you will gain exposure to luxury hotel operations, international standards, and guest-centric service. Key career growth prospects include:

• Senior Management Roles: Advancing to positions like Food and Beverage Manager or Director of Culinary.
• Luxury Hospitality Careers: Moving into leadership roles within Kempinski Hotels or other global brands.
• Cross-Functional Opportunities: Transitioning to roles in hotel operations, guest relations, or event management.
• Professional Development: Accessing Kempinski’s training programs and industry certifications.
• Global Exposure: Contributing to a global hospitality brand, enhancing your international expertise.

The fixed-term nature of the role provides a strong foundation for long-term career growth in the hospitality industry.

Commitment to Diversity and Inclusion

Villa Rosa Kempinski Nairobi is committed to fostering an inclusive workplace, ensuring equal opportunities for all employees regardless of background. The hotel upholds strict policies against discrimination and prioritizes accessibility for candidates with disabilities. As an Outlet Manager, you will contribute to a culture of respect, professionalism, and excellence, aligning with Kempinski’s values of quality, innovation, and guest satisfaction. The hotel’s diverse team and global brand create a supportive environment for professional success.

Who Should Apply

The Outlet Manager role is ideal for professionals with a minimum of 3 years of experience in a similar position in a 4- or 5-star hotel or high-end restaurant, with specific experience in Italian restaurant operations. If you have strong leadership skills, dynamic wine knowledge, and a passion for delivering exceptional guest experiences, this position offers a chance to thrive in Nairobi’s luxury hospitality industry.

How to Stand Out as an Applicant

To increase your chances of being shortlisted for the Outlet Manager role:

• Highlight Relevant Experience: Emphasize your experience in high-end restaurant management and Italian cuisine in your CV.
• Showcase Leadership Skills: Provide examples of leading service teams and driving guest satisfaction.
• Demonstrate Wine Knowledge: Highlight your expertise in wine selection and pairing to enhance outlet offerings.
• Emphasize Financial Acumen: Detail your experience in revenue tracking and budget management.
• Align with Kempinski’s Values: Reflect your commitment to excellence, guest-centricity, and teamwork in your cover letter.

Application Tips

When applying for the Outlet Manager position:

• Tailor Your CV: Highlight relevant experience in luxury hospitality and restaurant operations.
• Write a Concise Cover Letter: Address your alignment with Kempinski’s mission and your qualifications for the role.
• Submit Early: Applications are reviewed on a rolling basis, so apply before the deadline of August 7, 2025.
• Ensure Accuracy: Verify that your CV and cover letter are correctly formatted and include relevant details.
• Prepare for Interviews: Be ready to discuss your experience in team leadership, guest service, and financial management.

Why Work at Villa Rosa Kempinski

Working as an Outlet Manager at Villa Rosa Kempinski Nairobi offers a unique opportunity to lead a luxury Food and Beverage outlet in one of Africa’s premier hotels. Key benefits include:

• Impactful Work: Deliver exceptional guest experiences that enhance Kempinski’s reputation.
• Competitive Environment: Work in a five-star setting with opportunities for professional growth.
• Dynamic Culture: Join a diverse, high-performance team focused on excellence and innovation.
• Career Advancement: Access pathways to senior hospitality roles within Kempinski or globally.
• Prime Location: Work in Nairobi’s vibrant hospitality hub, with access to a global guest base.

By joining Villa Rosa Kempinski, you will contribute to a legacy of luxury hospitality, delivering world-class dining experiences while building a rewarding career in a prestigious brand.

Additional Information

Villa Rosa Kempinski Nairobi is an equal opportunity employer committed to fair and transparent recruitment processes. Canvassing or presenting fake certificates will lead to disqualification, and no fees are charged for applications. Candidates requiring accommodations due to disabilities should contact the employer directly through the application portal. For more details, refer to the official application portal: Apply for Outlet Manager.

Conclusion

The Outlet Manager role at Villa Rosa Kempinski Nairobi is a transformative opportunity for hospitality professionals passionate about delivering luxury dining experiences. By joining Kempinski, you will lead a high-performing team, drive outlet success, and advance your career in Nairobi’s premier five-star hotel. With a focus on excellence, innovation, and guest satisfaction, this role offers a chance to make a lasting impact in the hospitality industry. Apply today to become part of Villa Rosa Kempinski’s mission to redefine luxury in Nairobi.