QUALITY ASSURANCE SPECIALIST – FULLY REMOTE (US) | ALEDADE PLUS | $20–$26 PER HOUR + EQUITY + BONUS

Position Title: Quality Assurance Specialist
Location: Fully Remote (US – Work from Home Anywhere in United States)
Employment Type: Full-Time
Number of Vacancies: 1
Reporting To: Quality Assurance Lead / Operations
Application Deadline: Open (Apply ASAP – Rolling)
Category/Department: Healthcare / Quality Assurance / Patient Experience
Salary: $20 – $26 USD per Hour + Equity + Bonus (Note: Compensation depends on qualifications/skills/experience. Comprehensive benefits: health/dental/vision 80% paid, robust PTO, paid volunteer/holidays/parental leave, sabbatical, 401(k) match, stock options.)

Introduction

Aledade, a public benefit corporation empowering independent primary care through the largest US network, flipping fee-for-service to value-based care for better patient outcomes and physician success, is recruiting a Quality Assurance Specialist (fully remote US) to monitor/evaluate employee interactions (calls/emails/texts), ensure compliance, provide feedback/coaching, identify improvements, and enhance patient-centered service in healthcare.

Requiring High School Diploma, 3 years QA + 2 years call center experience, proficiency in quality software/call tech (Five9/Ring Central), strong analytical/reporting, and HIPAA knowledge, this full-time remote role demands interpersonal skills for constructive feedback. Ideal for detail-oriented, patient-focused professionals passionate about healthcare quality, this opportunity offers meaningful impact in value-based care with excellent benefits/equity. This role suits analytical, inclusive individuals ready for remote contributions to Aledade’s mission.

About Aledade

Aledade, founded 2014, is the largest network of independent primary care helping practices/clinics deliver better care/thrive in value-based models. A public benefit corporation flipping traditional fee-for-service, Aledade aligns incentives for healthier patients.

Aledade fosters a creative, inclusive, remote-first culture driven by public health passion. Benefits: flexible remote, comprehensive insurance, generous leave, parental/sabbatical, 401(k) match, stock options.

Primary Duties

Monitor, Evaluate & Analysis

Listen to recorded/live calls; review emails/texts/chats for compliance with quality standards.
Deliver constructive/actionable feedback/coaching on performance/strengths/development.
Monitor multiple business lines/projects (internal/external partners).
Act as SME for employees/supervisors/L&D/Leadership – insights/resources for performance/standards.
Analyze/spot patterns in performance.

Training & Process Improvement

Collaborate L&D creating training addressing needs.
Participate calibration sessions with Leadership for scoring consistency.
Advocate/implement process improvements enhancing efficiency/patient experience.

Other duties as assigned.

Minimum Qualifications

High School Diploma.
3 years quality assurance experience; 2 years call center experience.
Excellent interpersonal skills; ability provide constructive feedback.
Proficient documentation – accuracy/objectivity.
Experience quality management software, call center technology (Five9/Ring Central etc.), reporting tools.
Strong analytical/reporting skills.
Strong knowledge industry regulations/quality standards (HIPAA).
Ability thrive fast-paced/changing environment.
Familiarity Continuous Quality Improvement methodologies.

Preferred Qualifications

Post-secondary education.
Healthcare industry experience.

Physical Requirements

Prolonged periods sitting at desk/working on computer.

Company Culture and Values

Aledade fosters creative, inclusive, remote-first culture tackling complex issues with respect/open-mindedness/learning desire. Team members bring diverse experiences united by public health passion and Aledade mission.

Aledade celebrates differences, committed to diverse environment/equal opportunity. Policies based on merit/qualifications/performance/business needs.