Essential Job Details

• Position Title: Receptionist
• Location: Nairobi, Kenya, On-site
• Employment Type: Permanent, Full-Time
• Number of Vacancies: Not specified
• Salary: Not specified (Glassdoor estimates: ~$38,794/year for CBRE Receptionist roles in Nairobi)
• Category/Department: Administrative / Facilities Services
• Reporting To: Not specified (likely Facilities or Office Manager)
• Application Deadline: September 5, 2025
• Posted Date: August 29, 2025

Introduction

The Receptionist role at CBRE Excellerate in Nairobi, Kenya, offers a dynamic career opportunity for Kenyan professionals seeking a permanent, on-site position in a global leader in commercial real estate and facilities management. As the first point of contact for clients, visitors, and staff, this role is pivotal in projecting a professional image while providing essential administrative and facilities coordination support. Ideal for individuals with strong interpersonal skills and a knack for multitasking, this position empowers you to contribute to a welcoming and efficient workplace in Nairobi’s thriving business hub. With a focus on customer service and operational excellence, this job is perfect for those eager to grow in a corporate environment while supporting CBRE Excellerate’s mission to redefine workplace experiences across Africa and the Middle East.

About CBRE Excellerate

CBRE Excellerate is a global leader in commercial real estate services and investments, operating across Africa, the Middle East, and the UK. With over 21,000 employees and management of $12.6 billion in assets across 16.5 million m² of floor space, the company delivers comprehensive services, including facilities management, advisory and transaction services, project management, and property management. Headquartered in South Africa, CBRE Excellerate supports a diverse client base, including multinational corporations, public sector organizations, and private investors, with a focus on optimizing workplace performance and enhancing business outcomes. The company fosters an entrepreneurial culture that celebrates collaboration, innovation, and professional growth, making it an ideal employer for Kenyan professionals seeking to excel in a dynamic, global organization. CBRE Excellerate’s commitment to quality and client satisfaction has earned it recognition as a market leader, with a 7.29 score on Fortune’s World’s Most Admired Companies roster in 2025.

Key Responsibilities

As a Receptionist at CBRE Excellerate, you will be the face of the organization, ensuring a professional and welcoming environment while supporting daily operations. Your role will involve managing front-desk duties, handling communications, and providing administrative support. Key responsibilities include:

• Greet and assist walk-in clients and visitors, projecting a professional and welcoming image for CBRE Excellerate.
• Manage the switchboard, answering and directing incoming calls efficiently to ensure seamless communication.
• Perform general administrative tasks, including scheduling, document preparation, and data entry to support the office team.
• Coordinate facilities-related tasks, assisting the facilities team with access control, visitor management, and other operational needs.
• Maintain accurate records, ensuring all visitor and call logs are up-to-date and aligned with company policies.
• Handle inquiries from internal staff, tenants, landlords, and contractors, fostering positive relationships.
• Ensure compliance with policies and procedures, including basic Safety, Health, and Environment (SHE) protocols.
• Multitask effectively, managing multiple responsibilities such as phone calls, visitor interactions, and administrative duties in a fast-paced environment.
• Support access control, managing entry for visitors and contractors to maintain a secure workplace.

Qualifications and Skills

To succeed in the Receptionist role, candidates must demonstrate strong interpersonal, organizational, and technical skills. Required qualifications and skills include:

• Education: Grade 12 (GR12) or equivalent qualification.
• Experience: At least 2 years of relevant experience in a receptionist, administrative, or customer service role, ideally in a facilities management or corporate environment.
• Telephone Skills: Proficiency in managing a sophisticated switchboard and handling high volumes of incoming calls.
• General Administrative Skills: Ability to perform tasks such as scheduling, document preparation, and data entry.
• Computer Literacy: Proficiency in MS Office, particularly Outlook and Word, for email management and document creation.
• Multitasking: Strong ability to juggle multiple tasks while maintaining attention to detail and professionalism.
• Interpersonal Skills: Excellent communication and customer service skills to engage with clients, visitors, and staff.
• Language Proficiency: Fluency in English (prerequisite); multilingual skills are an advantage.
• Driver’s License: Valid Code 8 driver’s license, enabling flexibility for occasional tasks.
• Knowledge of Policies and Procedures: Familiarity with organizational protocols, including basic SHE requirements.
• Background Advantage: Experience in heavy industrial manufacturing or similar corporate settings is beneficial.

Preferred Qualifications:

• Experience in client-facing roles, particularly in facilities management or corporate environments.
• Familiarity with access control systems or visitor management protocols.
• Basic SHE training or exposure to workplace safety standards.

Competencies:

• Communication: Clear and professional verbal and written communication with diverse stakeholders.
• Customer & Quality Focus: Commitment to delivering exceptional service and maintaining high standards.
• Methodical Approach: Organized and systematic in managing tasks and records.
• Teamwork & Cooperation: Ability to collaborate with office staff, facilities teams, and external stakeholders.
• Self-Confidence: Poise and professionalism in handling client and visitor interactions.
• Tolerance for Routine: Comfort with repetitive tasks while maintaining efficiency and enthusiasm.

Company Culture and Values

CBRE Excellerate fosters a collaborative, entrepreneurial, and client-focused culture that encourages employees to deliver their best work while enjoying a supportive and dynamic environment. With a global presence and a commitment to innovation, the company empowers its team to create tailored solutions for clients, enhancing workplace performance and business outcomes. CBRE Excellerate values diversity, professional growth, and workplace excellence, offering opportunities for training and career advancement. Employees are encouraged to collaborate with talented professionals, leverage global resources, and contribute to a mission of redefining the workplace. The company’s high employee satisfaction (3.6/5 stars for compensation and benefits) reflects its commitment to a rewarding work environment. For Kenyan professionals in Nairobi, this role offers a chance to thrive in a global organization while contributing to local and regional business success.

Compensation and Benefits

• Salary: Not specified in the job posting; Glassdoor estimates an average CBRE Receptionist salary in Nairobi at approximately $38,794 per year (~Ksh 4,975,000 annually, based on exchange rates as of August 2025).
• Benefits: Likely include standard CBRE Excellerate benefits such as health insurance (details not specified, but rated 3.6/5 by employees).
• Professional Development: Access to training to enhance decision-making and administrative skills, aligning with CBRE’s approval framework.
• Work Environment: Collaborative and entrepreneurial culture with opportunities for growth and global exposure.
• Job Security: Permanent position with a market-leading global company, offering stability and career mobility.

How to Apply

Apply now for the Receptionist role to join CBRE Excellerate’s mission to redefine workplace experiences in Nairobi, Kenya. To submit your application:

• Prepare a detailed CV highlighting your receptionist, administrative, or customer service experience, emphasizing telephone skills, MS Office proficiency, and multitasking abilities.
• Include a cover letter showcasing your interpersonal skills, customer focus, and alignment with CBRE Excellerate’s values.
• Submit your application through the official portal: Apply for Receptionist Role.
• Ensure the job title “Receptionist – Nairobi, Kenya” is clearly stated in your application.
• Apply by September 5, 2025, to meet the closing deadline.

CBRE Excellerate is an equal opportunity employer. Only shortlisted candidates will be contacted due to the high volume of applications.

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Receptionist jobs Nairobi, CBRE Excellerate careers Kenya, administrative roles, facilities management jobs, permanent jobs Nairobi

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Comprehensive Role Overview for Receptionist Position

The Receptionist role at CBRE Excellerate in Nairobi, Kenya, is a pivotal career opportunity for Kenyan professionals seeking a permanent, on-site position in a global leader in commercial real estate and facilities management. As the first point of contact, you will play a critical role in creating a professional and welcoming environment while supporting administrative and facilities operations. This section provides an in-depth exploration of the responsibilities, qualifications, career growth opportunities, and broader context of this role, ensuring candidates fully understand its scope and potential.

The Growing Demand for Receptionists in Nairobi

Nairobi, as Kenya’s capital and a major business hub, hosts thousands of businesses and over 100 international companies, including CBRE Excellerate. The city’s thriving corporate sector, coupled with its status as a tourism and transport pivot, drives demand for skilled receptionists who can deliver exceptional customer service and administrative support. The Receptionist role aligns with Nairobi’s role as a center for facilities management and corporate services, offering a stable, permanent position in a competitive job market.

Why Choose the Receptionist Role?

The Receptionist role at CBRE Excellerate is designed for individuals passionate about customer service, organization, and professional excellence. By joining CBRE Excellerate, you will enjoy:

• Global Exposure: Work with a market-leading company serving multinational clients across Africa and the Middle East.
• Professional Growth: Access training to enhance decision-making and administrative skills, with opportunities for career advancement.
• Stable Employment: Secure a permanent role with a global powerhouse known for its entrepreneurial culture and employee satisfaction (3.6/5 stars).
• Collaborative Environment: Engage with diverse stakeholders, including office staff, tenants, and contractors, in a dynamic workplace.
• Impactful Role: Contribute to a positive workplace experience, enhancing client and employee satisfaction.

This role is ideal for Kenyan professionals in Nairobi eager to build a rewarding career in a corporate setting while contributing to CBRE Excellerate’s mission of redefining the workplace.

Detailed Responsibilities Breakdown

The Receptionist role requires a blend of customer service, administrative, and facilities coordination skills to ensure smooth operations. Below is a detailed breakdown of responsibilities:

• Reception and Front Desk Duties:
• Greet and assist walk-in clients and visitors, ensuring a professional and welcoming first impression.
• Manage visitor logs and issue access passes, maintaining security and compliance with access control protocols.
• Provide information and direct guests to appropriate personnel or departments.
• Switchboard Management:
• Handle incoming calls on a sophisticated switchboard, directing them efficiently to maintain seamless communication.
• Screen and prioritize calls, ensuring urgent inquiries are addressed promptly.
• Maintain call logs for accurate record-keeping.
• Administrative Support:
• Perform tasks such as scheduling meetings, preparing documents, and managing correspondence using MS Office (Outlook, Word).
• Assist with data entry, filing, and other administrative duties to support the office team.
• Update records and databases to ensure accuracy and accessibility.
• Facilities Coordination:
• Support the facilities team with tasks like coordinating contractor access, managing visitor badges, and ensuring compliance with SHE protocols.
• Assist in maintaining a clean, safe, and organized workplace environment.
• Stakeholder Engagement:
• Interact with internal office staff, tenants, landlords, and contractors to address inquiries and foster positive relationships.
• Communicate effectively to ensure alignment with company policies and client expectations.

Skills Development and Training Opportunities

CBRE Excellerate is committed to fostering professional growth for its employees. As a Receptionist, you will benefit from:

• Switchboard Training: Enhance your ability to manage high-volume calls and sophisticated telephone systems.
• Administrative Skills Development: Improve proficiency in MS Office (Outlook, Word) and organizational tools for efficient task management.
• Customer Service Training: Strengthen interpersonal and communication skills to deliver exceptional client and visitor experiences.
• SHE Protocol Training: Gain knowledge of basic Safety, Health, and Environment standards to ensure workplace safety.
• Decision-Making Skills: Receive training per CBRE’s approval framework to make informed decisions in new situations.

These opportunities will enhance your skills and position you for future roles within CBRE Excellerate or the broader facilities management sector.

Career Growth and Opportunities

The Receptionist role serves as a foundation for diverse career paths in administrative, facilities management, and corporate services. By working with CBRE Excellerate, you will:

• Build a Professional Network: Engage with multinational clients, tenants, and contractors, expanding your connections in Nairobi’s business hub.
• Advance to Administrative Roles: Transition to positions like Office Administrator, Executive Assistant, or Facilities Coordinator.
• Explore Facilities Management: Pursue roles such as Facilities Assistant or Contract Support, leveraging your coordination experience.
• Develop Customer Service Expertise: Move into client-facing roles like Workplace Experience Coordinator or Customer Service Manager.
• Gain Global Exposure: Work with a global leader, opening doors to regional or international opportunities within CBRE Excellerate.

CBRE Excellerate’s entrepreneurial culture and global resources ensure that your contributions are recognized, paving the way for long-term career success.

Why This Role Stands Out

The Receptionist role at CBRE Excellerate is distinct due to its blend of customer service, administrative, and facilities coordination responsibilities in a global corporate setting. Unlike typical receptionist roles, it offers:

• Global Impact: Support multinational clients in a market-leading organization with a presence across Africa and the Middle East.
• Career Stability: Secure a permanent position with a company rated 3.6/5 for compensation and benefits.
• Entrepreneurial Culture: Thrive in an environment that encourages initiative and celebrates professional excellence.
• Diverse Responsibilities: Combine front-desk duties, administrative tasks, and facilities coordination for a multifaceted role.
• Alignment with Nairobi’s Business Hub: Contribute to Kenya’s corporate sector, supporting Nairobi’s role as a center for business and culture.

This role is ideal for Kenyan professionals seeking a stable, rewarding career in Nairobi’s dynamic corporate landscape.

Who Should Apply?

The Receptionist role is tailored for individuals who are:

• Customer-Focused: You excel at creating welcoming experiences for clients and visitors.
• Organized and Methodical: You thrive in managing multiple tasks, from switchboard operations to administrative duties.
• Tech-Savvy: You are proficient in MS Office and comfortable with sophisticated telephone systems.
• Team-Oriented: You enjoy collaborating with office staff, facilities teams, and external stakeholders.
• Professional and Confident: You project poise and professionalism in a fast-paced corporate environment.

If this describes you, the Receptionist role offers a chance to build a rewarding career with CBRE Excellerate in Nairobi.

Application Process and Tips for Success

To stand out as a candidate for the Receptionist role, follow these steps:

• Tailor Your CV: Highlight your experience in receptionist, administrative, or customer service roles, emphasizing telephone skills, MS Office proficiency, and multitasking.
• Craft a Compelling Cover Letter: Showcase your interpersonal skills, customer focus, and alignment with CBRE Excellerate’s entrepreneurial culture.
• Highlight Relevant Experience: Include examples of managing high-volume calls, coordinating facilities tasks, or working in corporate settings.
• Apply Early: Submit your application before the September 5, 2025, deadline to demonstrate enthusiasm.
• Use Online Tools: Leverage MyJobMag’s AI to ensure your CV aligns with the job requirements.

Apply through the official portal: Apply for Receptionist Role.

The Future of Facilities Management in Nairobi

Nairobi’s status as Africa’s fourth-largest securities exchange and a hub for international businesses drives demand for facilities management professionals. CBRE Excellerate’s presence in Nairobi aligns with this trend, offering opportunities to support corporate clients in optimizing workplace performance. The Receptionist role contributes to this mission by ensuring a professional, efficient, and welcoming environment, supporting Kenya’s growth as a business and cultural center.

The Role of Technology in the Position

Technology is integral to the Receptionist role, enhancing efficiency and professionalism. You will:

• Use MS Office: Leverage Outlook for email and scheduling, and Word for document preparation.
• Manage Switchboard Systems: Operate sophisticated telephone systems to handle high-volume calls.
• Support Access Control: Use digital tools to manage visitor badges and ensure security compliance.
• Maintain Records: Update digital logs and databases for accurate record-keeping.

These tools will streamline your responsibilities and enhance your contribution to CBRE Excellerate’s operations.

Challenges and Rewards of the Role

Challenges:

• High Call Volume: Managing a sophisticated switchboard with numerous incoming calls requires focus and efficiency.
• Multitasking: Balancing front-desk duties, administrative tasks, and facilities coordination demands strong organizational skills.
• Routine Tasks: Handling repetitive tasks like call logging and visitor management requires tolerance for routine.

Rewards:

• Professional Impact: Create a welcoming environment that enhances client and employee experiences.
• Career Stability: Enjoy a permanent role with a global leader, offering job security and growth opportunities.
• Skill Development: Gain expertise in customer service, administration, and facilities coordination.
• Global Exposure: Work with multinational clients and a diverse team, broadening your professional network.

How the Role Fits into CBRE Excellerate’s Mission

CBRE Excellerate’s mission is to redefine the workplace by delivering tailored solutions that enhance business performance. The Receptionist role supports this mission by ensuring a professional, efficient, and welcoming environment for clients, employees, and visitors. Your work will contribute to CBRE Excellerate’s goal of optimizing workplace experiences, aligning with Nairobi’s role as a business hub.

Conclusion

The Receptionist role at CBRE Excellerate in Nairobi, Kenya, is a transformative career opportunity for professionals eager to excel in a global leader in commercial real estate and facilities management. By managing front-desk duties, switchboard operations, and administrative tasks, you will create a positive workplace experience while building a rewarding career. This permanent, on-site position offers stability, professional growth, and global exposure, making it ideal for Kenyan professionals in Nairobi’s dynamic job market. Apply by September 5, 2025, to join CBRE Excellerate and contribute to redefining the workplace in Kenya and beyond.

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Disclaimer: JOBKENYA.ORG is not the hiring organization. For any inquiries, please contact CBRE Excellerate directly. Please do not send your applications to us, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.