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Essential Job Details
- Position Title: Sales Rider (Motorized Technical Service Technician)
- Location: Kakamega Depot, Kakamega County, Kenya
- Employment Type: Full-Time
- Number of Vacancies: Not specified
- Salary: Not disclosed
- Category/Department: Sales and Operations
- Reporting To: Team Leader
- Application Deadline: (July 14, 2025, 3:30PM EAT)
- Reference Number: MTSR-KAK-2025
Introduction
The Sales Rider (MTSR) role in Kakamega offers an exciting career opportunity for dynamic individuals passionate about delivering clean energy solutions and exceptional customer service in Kenya. This position is ideal for those who thrive in fast-paced, customer-facing environments, combining technical expertise with sales and delivery responsibilities. As a Sales Rider, you will play a pivotal role in transforming lives by providing affordable, safe, and sustainable LPG cooking solutions to households in Kakamega County. This role not only supports career growth but also contributes to the mission of making clean energy accessible to all Kenyans, aligning with the nation’s sustainability goals. If you’re ready to make a meaningful impact while advancing your career, this job vacancy is your chance to shine.
About M-Gas Limited
M-Gas Limited is a leading provider of mobile liquefied petroleum gas (LPG) services in Kenya, dedicated to revolutionizing clean cooking solutions for households. Operating across multiple Kenyan counties, the organization leverages innovative smart meter technology to deliver a Pay-As-You-Go model, making LPG accessible and affordable. With its own depots, gas cylinders, and vehicles, M-Gas ensures reliable last-mile delivery and exceptional customer service. The company is committed to fostering a positive impact on communities by promoting healthier, safer, and more sustainable cooking solutions. Recognized for its customer-obsessive approach and innovative practices, M-Gas is a trusted name in the clean energy sector, backed by international support and a strong focus on operational excellence.
Key Responsibilities
The Sales Rider (MTSR) will undertake a range of responsibilities to support customer acquisition, retention, and satisfaction while ensuring the efficient delivery of LPG services. Key duties include:
- Enroll new customers to use LPG gas and related accessories, ensuring proper setup in their homes, particularly in kitchen areas.
- Verify customer identification by checking original documents and confirming phone numbers via call-back.
- Guide customers through contract terms, ensuring clarity and satisfaction before installation.
- Advise customers on rearranging their homes for safe and effective LPG use, considering ventilation requirements.
- Ensure the customer or user is present during installation to facilitate a smooth process.
- Perform tasks such as customer sign-ups, LPG cylinder installations, battery changes, and cylinder replacements as assigned by the team leader.
- Provide honest feedback to operations on customer complaints to improve service delivery.
- Maintain the safekeeping of company resources, including phones, personal protective equipment (PPE), and merchandise, to ensure smooth field operations.
- Communicate effectively with customers to enhance their experience and address their needs.
- Manage the delivery process using stipulated organizational technology and protocols.
- Adhere to designated routes to optimize logistics and support operational efficiency.
- Increase LPG consumption among assigned customers by promoting consistent usage.
- Resolve delivery concerns promptly and escalate unresolved issues to the responsible team members.
- Monitor competitor activities and provide vital feedback to the organization.
- Maintain and manage customer accounts in assigned sales areas to ensure satisfaction and retention.
- Deliver LPG cylinders and accessories (e.g., TUKs, motorbikes, canters) efficiently and safely to customers.
- Replenish LPG cylinders nearing depletion and exchange used batteries with charged ones at customer premises.
- Provide technical support for the installation, use, and maintenance of smart meters to ensure optimal functionality.
- Train customers on the proper use of smart meters, contract terms, and safety precautions for M-Gas products.
- Execute additional duties as assigned by management to support organizational goals.
These responsibilities ensure the Sales Rider (MTSR) contributes directly to the organization’s mission of delivering clean, affordable energy while maintaining high standards of customer service and operational efficiency.
Qualifications and Skills
To excel in the Sales Rider (MTSR) role, candidates must meet the following requirements:
- Diploma or Degree in Sales, Marketing, or a related field.
- Minimum 1 Year of Experience in sales, customer acquisition, or customer support roles.
- At Least 1 Year of Riding Experience on a boda boda or motorcycle, demonstrating proficiency in motorized transport.
- Valid A2 Driving License with appropriate NTSA stamps, ensuring compliance with Kenyan road regulations.
- Fluent in English and Kiswahili, with strong verbal and written communication skills for effective customer interactions.
- Strong Interpersonal Skills, enabling friendly and helpful engagement with customers.
- Attention to Detail, ensuring accuracy in customer verification and installation processes.
- Ability to Stay Calm under pressure, particularly when addressing customer complaints or concerns.
- Commitment to Integrity and Honesty, aligning with the organization’s values and goals.
- Proficient in Using Technology, including the Smart Sale App for customer onboarding and delivery management.
Preferred skills include:
- Knowledge of LPG Systems or experience with smart meter technology, which is an advantage for technical support tasks.
- Customer-Centric Mindset, with a focus on delivering exceptional service and building long-term customer relationships.
These qualifications ensure the Sales Rider (MTSR) can effectively balance technical, sales, and customer service responsibilities in a dynamic field environment.
Company Culture and Values
M-Gas Limited fosters a culture of innovation, integrity, and customer obsession. The organization is committed to creating a supportive and collaborative work environment where employees are empowered to take initiative and drive meaningful change. With a focus on safety, sustainability, and community impact, M-Gas values diversity and inclusion, ensuring that all team members contribute to a shared mission of transforming lives through clean energy solutions. Employees are encouraged to grow professionally through hands-on learning opportunities and are supported by a team-oriented culture that prioritizes accountability and excellence. By joining M-Gas, you become part of a vibrant community dedicated to making a positive difference in Kenyan households.
How to Apply
Apply now for the Sales Rider (MTSR) position in Kakamega to join a transformative clean energy mission. To submit your application:
- Prepare the Following Documents:
- Updated CV detailing your qualifications and experience.
- Copies of relevant documents, including your Diploma/Degree certificate, A2 Driving License with NTSA stamps, and any other certifications.
- Cover letter outlining your suitability for the role and commitment to customer service.
- Submit Your Application: Visit the career portal at M-Gas Careers and follow the instructions to apply online.
- Subject Line: Use “Sales Rider (MTSR) – Kakamega” as the subject of your application.
- Application Deadline: Applications must be submitted by July 14, 2025, 3:29 PM EAT (23 hours from posting).
M-Gas Limited is an equal opportunity employer. Only shortlisted candidates will be contacted for interviews. Ensure all required documents are included, as incomplete applications will not be considered. For inquiries, contact the employer directly via the career portal. Note that JobKenya.org is not the hiring company and cannot process applications.
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Sales Rider (MTSR), jobs in Kakamega Kenya, clean energy jobs in Kenya, sales jobs in Kenya, customer service jobs in Kenya
Why Choose a Career as a Sales Rider (MTSR) in Kakamega?
The Sales Rider (MTSR) role is more than just a job; it’s an opportunity to make a tangible difference in the lives of Kenyan households. By joining this dynamic team, you will contribute to the adoption of clean, safe, and affordable cooking solutions in Kakamega County. This position is perfect for individuals who are passionate about sales, customer service, and sustainable energy solutions. The role combines fieldwork, technical expertise, and customer engagement, offering a diverse and rewarding career path.
The Impact of the Sales Rider (MTSR) Role
As a Sales Rider (MTSR), you will be at the forefront of delivering clean energy to communities, reducing reliance on traditional fuels like charcoal and firewood. Your work will directly impact household health and environmental sustainability by promoting LPG as a safer alternative. By enrolling new customers and providing ongoing support, you will help families access affordable cooking solutions through the Pay-As-You-Go model, which allows payments in small, manageable amounts via M-PESA. This role empowers you to build strong customer relationships while contributing to Kenya’s clean energy goals.
Key Benefits of Working as a Sales Rider (MTSR)
- Career Growth: Gain hands-on experience in sales, customer service, and technical support, with opportunities for advancement within the organization.
- Community Impact: Play a vital role in improving household health and sustainability in Kakamega County.
- Dynamic Work Environment: Engage in fieldwork, interact with diverse customers, and work with innovative smart meter technology.
- Supportive Culture: Join a team that values integrity, innovation, and customer satisfaction, with opportunities for professional development.
What Sets This Role Apart?
The Sales Rider (MTSR) position is unique in its blend of sales, technical, and customer service responsibilities. Unlike traditional sales roles, this position involves hands-on fieldwork, including the delivery and installation of LPG cylinders and smart meters. You will work closely with customers to ensure they understand the benefits of LPG and how to use it safely, making this a highly engaging and impactful role. Additionally, the use of technology, such as the Smart Sale App, streamlines customer onboarding and delivery processes, allowing you to focus on building relationships and driving sales.
Career Opportunities in Kakamega’s Clean Energy Sector
Kakamega County is a growing hub for sustainable energy initiatives, and the Sales Rider (MTSR) role positions you at the heart of this transformation. With increasing demand for clean cooking solutions, this job offers long-term career prospects in a rapidly expanding industry. Whether you’re an experienced sales professional or an entry-level candidate with a passion for customer service, this role provides a platform to develop your skills and make a lasting impact.
How to Stand Out as a Sales Rider (MTSR) Candidate
To increase your chances of securing this Sales Rider (MTSR) position, consider the following tips:
- Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in sales, customer service, or motorized transport. Mention any familiarity with LPG systems or smart meter technology.
- Showcase Communication Skills: Demonstrate your ability to communicate effectively in English and Kiswahili, as well as your interpersonal skills for building customer trust.
- Emphasize Integrity: M-Gas values honesty and commitment to company goals, so highlight examples of your integrity and dedication in previous roles.
- Include Your Driving License: Ensure your A2 Driving License is valid and include proof of NTSA stamps in your application.
The Role of Technology in the Sales Rider (MTSR) Position
The Sales Rider (MTSR) role leverages cutting-edge technology to enhance efficiency and customer satisfaction. The Smart Sale App is a key tool for managing customer onboarding, tracking deliveries, and monitoring LPG usage. By mastering this technology, you will streamline your workflow and provide a seamless experience for customers. Additionally, the role involves maintaining smart meters, which requires a basic understanding of technical troubleshooting and customer training.
Working in Kakamega County
Kakamega County offers a vibrant and dynamic environment for field-based roles like the Sales Rider (MTSR). With its growing population and increasing demand for clean energy, Kakamega is an ideal location for professionals looking to make a difference. The role involves traveling within the county to deliver LPG cylinders and engage with customers, offering a chance to connect with diverse communities and contribute to their well-being.
Training and Support for Sales Riders
M-Gas Limited provides comprehensive training to ensure Sales Riders (MTSR) are equipped to succeed. From mastering the Smart Sale App to understanding LPG safety protocols, you will receive the tools and knowledge needed to excel. The organization also offers ongoing support from team leaders, ensuring you have the resources to address challenges and meet your goals.
The Future of Clean Energy in Kenya
The Sales Rider (MTSR) role is part of a broader movement to transform Kenya’s energy landscape. By promoting LPG as a clean and affordable cooking solution, you will contribute to reducing deforestation, improving household air quality, and supporting Kenya’s sustainability goals. This role offers a unique opportunity to be part of a forward-thinking organization that is shaping the future of clean energy.
How to Prepare for the Application Process
To apply for the Sales Rider (MTSR) position, ensure your application is complete and tailored to the role. Follow these steps:
- Update Your CV: Include your education, work experience, and riding experience. Highlight any sales or customer service achievements.
- Write a Compelling Cover Letter: Explain why you’re passionate about clean energy and how your skills align with the role.
- Verify Your Documents: Ensure your A2 Driving License and academic certificates are up-to-date and included in your application.
- Submit Early: With the application deadline approaching, submit your materials as soon as possible to avoid missing out.
By following these steps, you can position yourself as a strong candidate for this exciting Sales Rider (MTSR) opportunity in Kakamega.
Why Kakamega Needs Sales Riders
Kakamega County is home to a growing number of households seeking affordable and sustainable cooking solutions. As a Sales Rider (MTSR), you will address this demand by delivering LPG cylinders directly to customers’ homes, ensuring they have access to clean fuel without the high upfront costs of traditional gas systems. Your role will help families save time, reduce health risks, and embrace a more sustainable lifestyle.
Commitment to Customer Satisfaction
The Sales Rider (MTSR) role is customer-focused, requiring a commitment to resolving issues, answering questions, and ensuring a positive experience. Whether you’re enrolling a new customer or addressing a delivery concern, your ability to communicate effectively and stay calm under pressure will set you apart. M-Gas values employees who prioritize customer satisfaction and contribute to the company’s reputation for excellence.
Joining a Mission-Driven Team
By becoming a Sales Rider (MTSR), you’ll join a team dedicated to making a difference in Kenyan communities. M-Gas is more than just a company—it’s a movement to provide clean, safe, and affordable energy to all. This role offers the chance to work with passionate professionals who share your commitment to innovation and impact.
Final Thoughts
The Sales Rider (MTSR) position in Kakamega is a unique opportunity to combine your sales skills, technical expertise, and passion for customer service in a role that makes a real difference. With a focus on clean energy and community impact, this job offers both personal and professional rewards. Don’t miss your chance to join M-Gas Limited and contribute to a brighter, more sustainable future for Kenya.
Disclaimer: JobKenya.org is not the hiring company. For any inquiries, please contact the hiring company directly. Please do not send your applications to JobKenya.org, as we are unable to process them. Due to the high volume of emails we receive daily, we may not be able to respond to all inquiries. Thank you for your understanding.
