Essential Job Details (Overall Call)

• Employer: SBM Bank Kenya
• Vacancies: 4 (numbered and detailed below)
• Locations: Nairobi (multiple roles), Nakuru (Consumer Banking Officer)
• Employment Type: Full Time
• Category: Banking / Financial Services
• Posted: August 12, 2025
• Application Deadline: August 25, 2025
• Application Method: Via the official SBM Bank careers portal (role-specific links provided in “How to Apply”)

Introduction

A major wave of opportunities in bold, results-driven banking jobs in kenya is now open—ideal for high-energy sales talent, consultative relationship managers, a specialist legal leader in recoveries, and a premium-segment banker serving elite and diaspora clients. These exciting positions combine structured commercial targets with rigorous risk management, compliance discipline, and a superior customer experience across digital and branch channels. From pipeline building and Credit Quest underwriting to CRM-driven call cycles and campaign execution, each role provides a clear runway to grow portfolios responsibly, deepen client value, and accelerate your career in banking jobs in kenya.

About SBM Bank Kenya

SBM Bank Kenya is part of an international financial services group headquartered in Mauritius. Operating in Kenya since 2017, the bank serves Retail, SME, and Corporate clients through a multi-segment model backed by prudent risk management, modern digital channels, and a strong service ethos. Teams collaborate across branch networks, product specialists, credit, and operations to ensure predictable growth, portfolio quality, and a consistent customer journey—signature attributes of resilient banking jobs in kenya.

1) Consumer Banking Officer — Nairobi & Nakuru (Full Time)

Essential Job Details — Consumer Banking Officer

• Location: Nairobi and Nakuru
• Department: Consumer Banking
• Purpose: Acquire and grow new-to-bank and existing consumer relationships; sell the bank’s retail suite; manage portfolio quality and retention.
• Reporting: Branch/Department leadership
• Education: BA/BSc/HND (as provided)
• Experience: Not explicitly specified; strong sales/portfolio execution track record advantageous

Role Context

This frontline engine role in banking jobs in kenya owns new-to-bank acquisition, deposit growth, retail lending, and digital channel activation. You’ll convert targeted prospecting into active, funded accounts; balance book growth with asset quality; and maintain CRM hygiene for disciplined follow-through.

Key Responsibilities

Strategy & Planning

• Develop and manage a live pipeline sourced from referrals, cold calls, activations, workplaces, and community events.
• Prepare a personal sales plan aligned to branch strategy; track conversion, activation, and funding metrics weekly; adjust tactics based on data.

Acquisition & Sales Execution

• Open target accounts and activate value balances through structured onboarding and first-90-days plays.
• Meet retail loan targets via workplace banking and retail products; underwrite through Credit Quest within policy limits.
• Sell the full suite (CASA, personal loans, cards, mobile/online channels); respond to enquiries with solution-led offers.
• Submit daily/weekly sales reports; participate in branch campaigns and micro-market activations.

Portfolio Health & CX

• Monitor early delinquencies; engage customers proactively; maintain asset quality within thresholds.
• Record all interactions in CRM; deliver consistent, courteous experiences across touchpoints; promote digital self-service.

Compliance & Risk

• Ensure 100% compliance with KYC/AML and account-opening SOPs; meet TAT/SLA for onboarding, lending, and complaints resolution.
• Guard against fraud and unnecessary risk; keep customer records current per Prudential Guidelines.

People & Process

• Collaborate tightly with credit, operations, and product specialists; attend trainings; align to the BSC and appraisal cycle.

Qualifications & Skills

• BA/BSc/HND with strong sales instincts and execution discipline.
• Operational knowledge of Credit Quest, CRM, and basic credit metrics.
• Clear communication, ethical conduct, and comfort with digital channel enablement.

What Good Looks Like

• Predictable account opening → activation → funding flow.
• Healthy early-vintage behavior (low DPD), clean documentation, and strong digital adoption.
• Pipeline hygiene and conversion ratios that consistently meet monthly/quarterly targets.

2) Consumer Banking Relationship Manager — Nairobi (Full Time)

Essential Job Details — Consumer Banking Relationship Manager

• Location: Nairobi
• Department: Consumer Banking
• Purpose: Own a value-weighted portfolio; drive growth (deposits, loans, fees), retention, and channel usage through needs-based engagement while safeguarding asset quality.
• Reporting: Branch/Segment leadership
• Education: BA/BSc/HND (as provided)
• Experience: Not explicitly specified; prior RM/portfolio experience preferred

Portfolio Strategy & Value Creation

As a mid-table anchor in banking jobs in kenya, the RM balances acquisition and deepening with governance. You’ll conduct structured needs analyses, position priority products, orchestrate call cycles in CRM, and convert insights into funded balances and fee income—without compromising compliance, documentation, or service standards.

Key Responsibilities

Sales & Growth

• Build pipelines from referrals, events, and outbound; capitalize on data to increase book size.
• Open and activate target accounts; hit retail loan targets (workplace/retail) and underwrite via Credit Quest within policy.
• Cross-sell and up-sell based on life-cycle cues; submit timely sales reports; participate in activations and campaigns.

Customer Lifecycle & CX

• Conduct needs analysis for each customer and document goals and solutions in CRM.
• Run a contact programme with call reports; forward structured feedback to the Branch Manager with recommendations.

Compliance & Risk

• Ensure 100% KYC/AML compliance; adhere to SLA/TAT for onboarding, loans, and complaint handling.
• Stay updated on controls to prevent fraud and manage operational risk.

Team & Development

• Collaborate with support units; sign BSC and personal targets; self-appraise per cycle; apply learning from trainings.

Qualifications & Skills

• BA/BSc/HND, consultative selling strengths, and portfolio analytics awareness.
• Working fluency with Credit Quest, CRM, and data-informed prioritization.
• Negotiation, presentation, and service recovery capability.

What Good Looks Like

• Positive JAWS (income growth versus cost), healthy asset quality, and reduced churn.
• Robust cross-sell density, proactive EWS (early-warning signals), and disciplined CRM documentation.

3) Legal Manager — Debt Recovery & Special Assets — Nairobi (Full Time)

Essential Job Details — Legal Manager (DRU & Special Assets)

• Location: Nairobi
• Department: Legal (Debt Recovery & Special Assets)
• Purpose: Protect the bank from legal/contractual liability; manage debt-related litigation/ADR; provide legal advisory to DRU & Special Assets; drive efficient recoveries and minimize legal leakage.
• Reporting: Head of Legal / DRU & Special Assets leadership
• Education: BA/BSc/HND noted; legal qualification and litigation experience expected
• Experience: Litigation/ADR in financial services or commercial practice; recoveries and securities expertise

Strategic Relevance

This specialist leadership post in banking jobs in kenya sits at the nexus of law, credit risk, and reputation. You will orchestrate litigation portfolios, deploy ADR strategically, and coordinate with investigators, valuers, external counsel, and internal stakeholders to maximize net recoveries while upholding fairness, documentation integrity, and statutory compliance.

Key Responsibilities

Dispute Resolution & Litigation

• Defend and prosecute cases filed by/against defaulting debtors; pursue mediation/arbitration/negotiation where value-accretive.
• Coordinate external counsel; track TATs; maintain comprehensive matter files and litigation trackers (including non-debt cases).
• Prepare briefs, collate evidence, ready witnesses; attend hearings for critical matters; scrutinize counsel fee notes against SLAs.

Advisory, Documentation & Recovery

• Issue demand letters/statutory notices; instruct suits where appropriate.
• Draft/Review securities, leases, and contracts; monitor continuing obligations for legal risk.
• Guide DRU/Special Assets on credit, insolvency, bankruptcy; shape strategies for collateral enforcement and distressed restructures.

Governance, Training & Change

• Engage branches/departments on daily correspondences; update litigation records and MIS.
• Deliver legal training on debt collection/security documentation; monitor emerging legislation; advise on operational impacts.
• Assess advocate performance against SLAs; curate legal opinions and FAQs for staff use.

Qualifications & Skills

• Proven litigation and ADR track record within banking/commercial contexts.
• Mastery of credit, insolvency, securities, documentation drafting, and negotiation.
• Stakeholder management, ethical judgment, and deadline discipline.

What Good Looks Like

• Higher cash recoveries, faster cycle times, favorable settlements/rulings, and reduced legal leakage.
• Clean documentation trails, early interventions, and strong SLA compliance with counsel.

4) Relationship Manager — Elite & Diaspora Banking — Nairobi (Full Time)

Essential Job Details — RM, Elite & Diaspora

• Location: Nairobi
• Segment: Elite & Diaspora (affluent/high net-worth)
• Purpose: Deliver a relationship-based proposition to affluent and diaspora clients; be the primary point of contact; curate tailored deposit, lending, investment, and payment solutions; uphold premium service standards.
• Reporting: Segment leadership
• Education: BA/BSc/HND (as provided)
• Experience: Prior HNW/affluent relationship management experience advantageous

Segment Value Proposition

This premium role in banking jobs in kenya requires disciplined personalization—mapping client goals (income, liquidity, leverage, protection, legacy) to compliant, timely solutions. You’ll leverage group specialists (credit, product, wealth) and a rigorous contact-management program to deliver proactive advice and defend pricing through articulated value.

Key Responsibilities

Acquisition & Deepening

• Acquire HNW/affluent clients per segment strategy; migrate qualifying customers from branch to Elite.
• Identify cross-sell across borrowing and investment lines; document suitability and goals; refresh profiles as life stages evolve.

Service & Contact Management

• Run documented call cycles; retain ownership of requests/complaints to closure; educate clients on digital self-service and secure usage.
• Explain lending processes (mortgage, vehicle finance, overdraft, cards, personal loans), credit reviews, and account conduct expectations.

Collaboration & Fulfilment

• Coordinate with credit, product, and wealth specialists to shorten TATs; introduce SME/Corporate colleagues where needs are complex.
• Maintain accurate portfolio data (limits, segment codes, static); ensure record integrity and audit readiness.

Risk & Governance

• Manage credit/operational risk per policy; limitise accounts; complete timely reviews; mitigate dormancy; close accounts properly when requested.

Qualifications & Skills

• BA/BSc/HND; consultative relationship capabilities and high discretion.
• Fluency with CRM, portfolio analytics, and credit structuring.
• Service excellence, clear communication, and principled ethics.

What Good Looks Like

• Growth in balances and fee income with pristine KYC/AML; premium NPS/referrals.
• Proactive lifecycle advice, swift service recovery, and consistent digital adoption.

Company Culture and Values (Signals)

• Client-centric growth: Balanced scorecards emphasize sustainable revenue, prudent risk, and service quality.
• Governance discipline: KYC/AML, documentation integrity, and SLA adherence are non-negotiables.
• Collaboration: RMs, Sales Officers, Legal, Credit, and Operations function as one system to deliver predictable outcomes—hallmarks of mature banking jobs in kenya.
• Learning mindset: Regular trainings, performance appraisals, and community engagement reinforce capability building and market relevance.

How to Apply

Apply now for these SBM Bank Kenya opportunities (deadline: August 25, 2025). Prepare an updated CV/resume, a brief cover letter tailored to the role’s KPIs, copies of relevant academic/professional certificates, and your National ID/Passport. Ensure your online profile is complete and documents are clearly labeled.

1. Consumer Banking Officer — Apply on SBM Careers
   SBM Bank careers portal — Consumer Banking Officer
2. Consumer Banking Relationship Manager — Apply on SBM Careers
   SBM Bank careers portal — Consumer Banking Relationship Manager
3. Legal Manager – Debt Recovery & Special Assets — Apply on SBM Careers
   SBM Bank careers portal — Legal Manager (Debt Recovery & Special Assets)
4. Relationship Manager, Elite & Diaspora Banking — Apply on SBM Careers
   SBM Bank careers portal — RM, Elite & Diaspora Banking

Shortlisting Notice: Only shortlisted candidates will be contacted.
Equal Opportunity: Applications are encouraged from suitably qualified candidates in line with policy and role requirements.

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banking jobs in kenya, SBM Bank Kenya jobs, consumer banking officer jobs, legal manager debt recovery kenya, elite and diaspora relationship manager kenya

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