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Essential Job Details
- Position Titles: Service Center (5 vacancies), Sales – Expressway Toll Stations (10 vacancies)
- Location: Nairobi, Kenya
- Employment Type: Full-Time
- Number of Vacancies: 15 (5 Service Center, 10 Sales)
- Salary: Not specified (Contact employer for details)
- Category/Department: Customer Service and Sales
- Reporting To: Not specified
- Application Deadline: 31st August 2025, 11:59 PM EAT
Introduction
The Service Center and Sales Jobs (15 Vacancies) at Nairobi Expressway present a dynamic career opportunity for enthusiastic individuals to join a groundbreaking infrastructure project in Nairobi, Kenya. These entry-level positions, encompassing roles in customer service and sales, are tailored for recent graduates and customer-oriented professionals eager to contribute to Kenya’s smart mobility transformation. By supporting the Electronic Toll Collection (ETC) system, you’ll enhance commuter experiences and promote innovative tolling technology along Nairobi’s 27-kilometer expressway, making a tangible impact on urban mobility.
About Moja Expressway Company
Moja Expressway Company operates the Nairobi Expressway, a modern 27-kilometer toll road linking Mlolongo to the James Gichuru junction. Established through a public-private partnership with the Kenya National Highways Authority and China Road and Bridge Corporation, Moja Expressway is dedicated to revolutionizing urban transport through cutting-edge technology and sustainable infrastructure. Serving thousands of commuters daily, the company emphasizes eco-friendly practices, operational efficiency, and exceptional customer service. With a commitment to diversity and innovation, Moja Expressway provides a vibrant workplace for professionals to grow while shaping Nairobi’s transport future.
Key Responsibilities
The Service Center and Sales Jobs (15 Vacancies) involve distinct roles to ensure seamless ETC operations and promote user adoption across Nairobi Expressway. Below are the responsibilities for each position:
Service Center (5 Vacancies)
- Serve as the primary contact for walk-in ETC clients at the Nairobi Service Center, addressing inquiries with professionalism.
- Facilitate ETC account registrations and guide customers through onboarding processes.
- Execute installation, troubleshooting, replacement, and testing of On-Board Units (OBUs) to ensure functionality.
- Validate and activate ETC accounts promptly upon application.
- Record accurate transaction logs and safeguard customer data integrity.
- Offer post-installation support, educating users on ETC usage and account management.
- Explain tolling policies, payment options, and recharge procedures to enhance customer understanding.
- Resolve customer complaints and technical issues efficiently, ensuring satisfaction.
- Maintain a clean, organized, and safe customer service environment.
- Collaborate with technical and operational teams to deliver cohesive services.
- Stay informed about ETC system updates and communicate changes to customers effectively.
Sales – Expressway Toll Stations (10 Vacancies)
- Advocate for OBU devices and ETC services at toll plazas, engaging motorists directly.
- Educate drivers on the benefits of ETC compared to manual tolling methods.
- Assist commuters in enrolling for ETC services at toll points.
- Demonstrate OBU functionality and mobile platform usage for account management.
- Address inquiries about ETC accounts, toll rates, installation, and recharge processes.
- Refer complex customer issues to the Service Center or technical team for resolution.
- Distribute promotional materials, such as brochures and guides, to boost ETC awareness.
- Track and report daily leads, registrations, and customer feedback to management.
- Adhere to company standards of professional appearance and ethical conduct.
Qualifications and Skills
Candidates for these Service Center and Sales Jobs (15 Vacancies) should possess a blend of academic credentials, interpersonal abilities, and a passion for customer engagement. Requirements for each role are outlined below:
Service Center
- Bachelor’s Degree in any relevant field from a recognized institution.
- Fluent communication in English and Kiswahili to engage diverse customers.
- Basic proficiency in ICT systems, digital platforms, and mobile payment systems.
- Strong customer service skills with a focus on problem-solving and satisfaction.
- Ability to thrive in a fast-paced environment with minimal supervision.
- Positive attitude and eagerness to learn new systems and processes.
Preferred qualifications:
- Experience in customer service or technical support roles.
- Knowledge of tolling systems or electronic payment technologies.
Sales – Expressway Toll Stations
- Bachelor’s Degree in any relevant field from a recognized institution.
- Exceptional interpersonal skills for effective public engagement and promotion.
- Proven ability to drive service adoption and generate customer interest.
- Familiarity with digital platforms and mobile money systems.
- Proactive mindset for initiating customer interactions and achieving sales targets.
- Physical endurance to work outdoors in high-traffic toll station environments.
Preferred qualifications:
- Background in field marketing, sales, or promotional activities.
- Attention to detail in maintaining professional presentation and accurate reporting.
Company Culture and Values
Moja Expressway Company fosters a collaborative, innovative, and inclusive workplace that prioritizes customer satisfaction and operational excellence. Core values include:
- Innovation: Embracing smart technology to enhance urban mobility.
- Customer Focus: Delivering seamless and convenient services to commuters.
- Inclusivity: Providing equal opportunities for diverse candidates.
- Sustainability: Promoting eco-friendly infrastructure solutions.
- Teamwork: Encouraging collaboration to achieve shared goals.
Employees in the Service Center and Sales Jobs (15 Vacancies) will thrive in a supportive environment that values professionalism, learning, and diversity, contributing to Nairobi’s transport transformation.
How to Apply
Apply now for the Service Center and Sales Jobs (15 Vacancies) at Nairobi Expressway. Submit your CV and a cover letter specifying your preferred role (Service Center or Sales) and highlighting your suitability via the Moja Expressway career portal:
Applications must be submitted by 11:59 PM EAT on 31st August 2025. Only shortlisted candidates will be contacted. Moja Expressway is an equal opportunity employer and encourages applications from women, persons with disabilities, and minority groups. For inquiries, contact Moja Expressway directly via the career portal, as JobKenya.org is not the employer and cannot process applications. Important Safety Tip: Do not make any payment without confirming with the employer. If you suspect this advert is not genuine, report it via the JobKenya.org Report Job link.
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Tags
Service Center and Sales Jobs (15 Vacancies), Nairobi jobs, customer service jobs, sales jobs, electronic toll collection, Kenya job vacancies, Moja Expressway, transport infrastructure, entry-level jobs, toll station jobs
Detailed Role Overview
The Service Center and Sales Jobs (15 Vacancies) at Nairobi Expressway offer a unique opportunity to join a landmark infrastructure project that has redefined urban mobility in Kenya’s capital. The Nairobi Expressway, a 27-kilometer toll road from Mlolongo to James Gichuru, is managed by Moja Expressway under a public-private partnership, leveraging smart technology to reduce congestion and enhance commuter experiences. These entry-level roles are designed for motivated individuals eager to contribute to a world-class transport system while gaining valuable skills in customer service and sales.
Why These Roles Matter
The Service Center and Sales Jobs (15 Vacancies) are integral to the success of the Nairobi Expressway’s Electronic Toll Collection (ETC) system. Service Center staff ensure smooth customer support, from account setups to OBU troubleshooting, while Sales staff drive ETC adoption by engaging motorists at toll plazas. Together, these roles enhance user satisfaction, streamline operations, and support Moja Expressway’s mission to deliver innovative, eco-friendly transit solutions.
A Day in the Life
- Service Center: You’ll welcome clients at the Nairobi Service Center, assist with ETC registrations, install or troubleshoot OBUs, and resolve inquiries about tolling policies. Your day involves maintaining accurate records, ensuring a clean workspace, and collaborating with technical teams to address complex issues.
- Sales: Stationed at toll plazas, you’ll interact with drivers, promote ETC services, and demonstrate OBU usage. You’ll distribute promotional materials, track leads, and report feedback, maintaining a professional presence in a high-traffic environment.
Career Growth and Learning Opportunities
The Service Center and Sales Jobs (15 Vacancies) provide a strong foundation for career growth, including:
- Technical proficiency in managing digital tolling systems and mobile platforms.
- Customer engagement skills, enhancing your ability to handle diverse interactions.
- Exposure to infrastructure projects, opening doors to careers in transport and technology.
- Professional networking, connecting with industry leaders in Nairobi’s transport sector.
These roles are ideal for recent graduates seeking entry-level opportunities with potential for advancement into supervisory or technical positions within Moja Expressway or the broader transport industry.
Working at Moja Expressway
Moja Expressway operates from key locations in Nairobi, including the Nairobi Expressway Plaza at City Cabanas on Mombasa Road. The Service Center and Sales Jobs (15 Vacancies) offer distinct work environments: Service Center staff work in a modern office setting, while Sales staff engage commuters at toll plazas across the city. Moja Expressway provides comprehensive training to ensure employees are equipped to excel, fostering a culture of innovation, inclusivity, and customer focus.
Tools and Technologies
Employees will use:
- ETC platforms for account management and OBU operations.
- Mobile payment systems for toll recharges and transactions.
- Customer service software for tracking inquiries and logs.
- Microsoft Office or Google Workspace for reporting and documentation.
- Nairobi Expressway app for user support and engagement.
Training ensures all staff are proficient with these tools, regardless of prior experience.
Alignment with Moja Expressway’s Mission
Moja Expressway is committed to transforming Nairobi’s transport landscape through innovation, sustainability, and customer-centric services. The Service Center and Sales Jobs (15 Vacancies) support this mission by:
- Enhancing commuter experiences through efficient ETC support and promotion.
- Driving technology adoption, increasing the use of smart tolling systems.
- Supporting operational excellence, ensuring seamless transit for thousands of users.
Your contributions will help Moja Expressway maintain its leadership in Kenya’s transport infrastructure.
Application Process and Tips
To excel in applying for these Service Center and Sales Jobs (15 Vacancies), include:
- A tailored CV showcasing your degree and any customer service or sales experience.
- A cover letter clearly stating your preferred role and highlighting relevant skills.
- Accurate reference numbers to ensure your application is processed correctly.
Submit your application via the Moja Expressway career portal by 31st August 2025 to secure your chance. Ensure all materials are clear and professional.
Why Nairobi?
Nairobi, as Kenya’s capital and a hub for innovation, is the perfect setting for these Service Center and Sales Jobs (15 Vacancies). The city offers:
- A dynamic transport sector, with opportunities to engage with cutting-edge infrastructure.
- Professional networks, connecting you with industry leaders and innovators.
- Career growth opportunities, as Nairobi drives East Africa’s business and technology landscape.
Commitment to Inclusivity
Moja Expressway is an equal opportunity employer, welcoming applications from diverse candidates, including women, persons with disabilities, and minority groups. The Service Center and Sales Jobs (15 Vacancies) are designed to foster an inclusive team that reflects Nairobi’s vibrant community.
Expanding Your Impact
By joining the Service Center and Sales Jobs (15 Vacancies) team, you’ll contribute to the widespread adoption of ETC, improving commuter experiences and supporting Nairobi’s smart mobility goals. Your efforts will enhance the efficiency of the Nairobi Expressway, making a lasting impact on Kenya’s transport infrastructure.
Additional Context on Moja Expressway’s Impact
Since its operational launch, the Nairobi Expressway has:
- Reduced commuting times, saving fuel and enhancing productivity.
- Promoted sustainable transit, with smart tolling systems that minimize congestion.
- Created employment opportunities, empowering young Kenyans in the transport sector.
As part of these Service Center and Sales Jobs (15 Vacancies), you’ll contribute to this transformative legacy, supporting a project that benefits Nairobi’s residents and economy.
Final Notes
The Service Center and Sales Jobs (15 Vacancies) at Nairobi Expressway offer an exciting opportunity to join a pioneering team shaping Kenya’s transport future. With 15 roles available, these positions are perfect for motivated individuals ready to make a difference in customer service and sales. Apply by 31st August 2025 to become part of Moja Expressway’s mission to deliver smart, sustainable mobility solutions.
Disclaimer: JobKenya.org is not the hiring company. For any inquiries, please contact Moja Expressway directly via the career portal. Please do not send applications to JobKenya.org, as we are unable to process them. Due to the high volume of inquiries, we may not respond to all messages. Important Safety Tip: Do not make any payment without confirming with the employer. If you suspect this advert is not genuine, report it via the JobKenya.org Report Job link. Thank you for your understanding.
